Car Repairs And Tires At 700 Richmond Rd From Your Richmond Heights Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 700 Richmond Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #557420 Managed by Stephen Park

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our trained technicians can perform a free courtesy check. We'll examine fluid levels, air filters, belts, and more. Plus, our team believes in giving you the best service possible, all at great prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.1 of 5) - 34 Reviews
5/ 5stars
by  
on September 16, 2018
5/ 5stars
by  
on June 11, 2018
Great service. Zack was very helpful.
1/ 5stars
by  
on January 14, 2018
I purchased two tires on 1-11-2018 at 348 pm on 1-12-18 while driving in a snow storm on the street the tire started sounding funny when I pulled over to look the tire was coming off the wheel, like it pulled apart. When i spoke with Kyle, he all but said I was lying. Here is the thing I have a warranty so if I hit something I would have just said that. Since the warranty goes by tread and or mileage I couldn’t have had to pay much for a new tire, so why lie or make up something. I don’t take kindly to being called a liar. Second on my list of things that needed to be done to my car an oil change was listed when I just had an oil change two weeks ago, so how do I need another one already. The sticker was in the window, had they checked the mileage with the sticker they would have seen it. I’m very disappointed in the service of my car, I’m even more disgusted that I was called a liar, and told I needed service I didn’t need. On top of all that, when I went to my nearest Firestone on 3917 Prospect they didn’t have my tire told me after 2 hours that it would be another hour or two until my tire would be there, because I couldn’t be late for work I ended up going to SAFEWAY tire purchasing another tire for 69 dollars with a warranty. I will no longer be using Firestone after I go Monday and have my tire put on. People work hard for their money, so not only do I feel ripped off im also insulted.
5/ 5stars
by  
on January 12, 2018
1/ 5stars
by  
on December 25, 2017
Do not waste your time or money here. Horrible customer service and overpriced services. Don’t expect to feel like you can trust these technicians. Please find somewhere else to go
5/ 5stars
by  
on February 11, 2017
My sales associate Joshua Lee was the best. Josh treated me as a valued customer. Josh respected my time and budget. Thank you so much Josh. I received excellent service.
1/ 5stars
by  
on December 16, 2016
I brought my vehicle in to buy four new tires. The total price was $985.20. When I arrived to pick up my vehicle I noticed a crack in my windshield. I had driven my vehicle home from work the night before and to the Firestone shop the next morning and there was no crack in my windshield! The manager claims because of the cold weather that the windshield was already cracked and the heat from from the heaters in the shop made the crack spread. I drive my vehicle every day and I would notice a crack that would have in clear view of my eyesight! All I know is that I took my vehicle to Firestone with no crack in my windshield, spent $985.20 and came out with a crack in my windshield!
5/ 5stars
by  
on October 13, 2016
I have been going their for over 30 years They treat me like family Don't question what they do . They are honest and I . have faith and trust with them Thanks to all the staff especially Dave Levy,Larry, and Tom.
5/ 5stars
by  
on September 20, 2016
The staff at this location are always friendly and helpful. I never feel as though they are adding extra costs just to sell unnecessary items. I know they will take good care of my vehicle and give me the best advice for what I truly need at the time they are servicing my car. I have recommended this place to several friends and family members too. I love the extended hours and feel fortunate that I live close by.
5/ 5stars
by  
on August 11, 2016
I was able to schedule immediately. The sales Tech was friendly and knowledgeble. The store was able to accomodate a last minute request for additional work. They even let me know how soon in the future when I will need a maintenance check on my brakes. They took care of me like I was family. This is what has kept my family as return customers for over thirty years. THANK YOU FIRESTONE.
5/ 5stars
by  
on August 9, 2016
Mike is a great mechanic. His work is thorough and he's really effective. My vehicle is always clean when he finishes.
5/ 5stars
by  
on July 10, 2016
Very helpful staff. Would recommend to a friend.
5/ 5stars
by  
on April 2, 2016
These gentlemen were excellent. Went above and beyond, they took care of business
5/ 5stars
by  
on November 5, 2015
It's always a relief when I feel like my car is ready for winter. The guys do a great job of checking everything out. They are very polite and answer all my questions.
5/ 5stars
by  
on October 8, 2015
The staff there was very helpful and also pointed me in the direction of the best type of tires for my car. White chevy impala 2004 He had one before so he was the best to recommend it. Thanks
5/ 5stars
by  
on October 4, 2015
Great Service,Great Tires, Great Price!!! Very professional
5/ 5stars
by  
on July 14, 2015
the tech was very helpful and did an excellent job on my truck,
1/ 5stars
by  
on June 26, 2015
I came here due to my AC not working. After a performance check, they found that the AC was not working. They excavated the system to find the leak and ended up charging me $150 for that, along with the initial $10 for the performance check. When it was all said and done it cost me almost $180. I talked with two mechanics later on when I went elsewhere to get my car fixed. Both mechanics told me they would charge me something like $60 to do the same job! I feel like I was taken for a ride. The service manager at Firestone was polite and got the work done fairly quickly, so I give him credit for that, but the pricing seems really off. I won't be returning.
5/ 5stars
by  
on June 24, 2015
I just had my car in for major servicing & as always the staff ,especially Steve & Scott ,were very helpful. The technician went over the car in detail & found some issues that needed attention . Very professional & friendly service. No complaints. I highly recommend them.
5/ 5stars
by  
on June 20, 2015
I am pleased that I went to them. They fixed another flat for me recently, and they know their stuff.
5/ 5stars
by  
on March 2, 2015
I used them a couple weeks ago and I was very pleased with the overall experience.
5/ 5stars
by  
on February 26, 2015
They've always been great there. Same this time. Needed a rental and they even helped to make that easy. Thanks guys.
1/ 5stars
by  
on February 25, 2015
I made an appointment for 4:30pm and did not finish until 7:00pm for a simple oil change. I was not given any explanation and was kept waiting. The manager did apologize but did not offer any discounts or help the situation in any way. How could let someone wait 2.5 hours for an oil change?
4/ 5stars
by  
on February 3, 2015
It was several months ago when I was there. It was a very nice clean facility. Good fast informative service.
5/ 5stars
by  
on February 3, 2015
I've been using them for several years and have always received an honest and responsible explanation every time I come in. I like being treated like my time and money is important and the staff treats me that way (it's not common so I feel it's worth noting)! They also inspected my car and found several items the dealership I used didn't even notice! I will continue to recommend firestone auto care to friends.
5/ 5stars
by  
on February 3, 2015
Tires have performed brilliantly In the harsh cleveland snow
5/ 5stars
by  
on February 2, 2015
i had my car towed in to al with a dead battery. i said i wanted a new one. al said, it may still be under warranty. and it was! with that good news, i got an oil change and new wiper blades too. super happy!
3/ 5stars
by  
on January 27, 2015
The guys were very nice and service was prompt. I felt that they were honest with me when they did the fall check on my car and said it was fine and did not need any major service. The price of the tires I bought (economy) was great. I paid just about 5-10 dollars more than I paid for the used tires that were on the car. The only problem I had was when my car died and needed a starter, the quote they gave me was over $100.00 more than another service shop. They quoted me at 450.00 !For a Grand AM !???? Crazy
1/ 5stars
by  
on January 26, 2015
My last visit to firestone 700 Richmond was a bad visit. The store manager was very rude and unprofessional towards me.
4/ 5stars
by  
on January 26, 2015
I appreciate being briefed on the potential problems with my car that may need my immediate attention or could be postponed until later.
5/ 5stars
by  
on January 25, 2015
The review and feed back was excellent. I would highly reccomend Firestone to all my friends.
1/ 5stars
by  
on January 24, 2015
I brought my SUV in for the winter special. This included a tire rotation. But because I had a nail in my tire I was told they could'nt do the rotation. But I was still charged. In reality I paid for a service that was'nt done. Going back to this Firestone store is not an option for me.
5/ 5stars
by  
on January 23, 2015
very efficient love the service, Very knowledgeable
5/ 5stars
by  
on January 22, 2015
Great service...always accommodating and honest. Checks before performing a service

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