Firestone Complete Auto Care: Your Source For Tires And Repairs At 3880 John Gordon Ln In High Point

Ready to come in to your local Firestone Complete Auto Care on 3880 John Gordon Ln? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

3880 John Gordon Ln
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #300481 Managed by David Anderson

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll examine tires, headlights, hoses, and more. Plus, we're committed to delivering the best quality service possible, at affordable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 51 Reviews
1/ 5stars
by  
on October 30, 2018
Was refuged a tire rotation because tires was oversized. the $21 wasn't worth there time to do a tire rotation( they sell that size tire too)
5/ 5stars
by  
on August 19, 2018
As a recent customer, I had a very positive experience. The staff is very helpful, friendly, and knowledgeable.
5/ 5stars
by  
on August 16, 2018
Customer service is on point. Very trustworthy and genuinely have my best interest!
4/ 5stars
by  
on August 12, 2018
5/ 5stars
by  
on August 11, 2018
5/ 5stars
by  
on June 18, 2018
Great service on a Sunday afternoon and again on Monday morning. Many thanks to Bobby, Gabriel, and Dave for taking care of my car and reassuring me that all would be well.
5/ 5stars
by  
on March 5, 2018
Great working with Dave and Bobby; Both went out of their way to assist me and explained everything so I knew what choice to make. Reasonable prices; kept me updated as things were progressing; I will no longer go to the dealers;
5/ 5stars
by  
on January 24, 2018
This store has earned my trust & they try very hard to meet your financial needs. Friendly staff & convenient location. I have already recommended this store to my friends. Even my out of town relatives have used this Firestone location.
5/ 5stars
by  
on January 8, 2018
Nice
5/ 5stars
by  
on November 24, 2017
Fair and very customer oriented
5/ 5stars
by  
on October 19, 2017
This team is honest, professional, and they provide quality work!
5/ 5stars
by  
on August 22, 2017
SUPER, SUPER service!!! Bobby was HONEST, friendly knowledgeable, but most of all willing to help me and do the right thing! You guys became my "Go to Guys" when it comes to car repairs yesterday!! I will be back and I WILL tell all my friends and family! THANKS BOBBY AND STAFF! (By the way, my own brother is the manager of a Goodyear in another state. I checked out what you did, and your prices! YOU PASSED HIS APPROVAL!!! That's good enough for me!)
5/ 5stars
by  
on August 2, 2017
Wade was extremely helpful and courteous ... the other staff members were great too but I don't know their names :)
5/ 5stars
by  
on July 25, 2017
I had a vibration in my vehicle at idle. The dealership had my vehicle for two weeks and were unable to duplicate the problem. I brought my vehicle to Firestone at the recommendation of a friend. They were able to diagnose the vibration problem the same day I dropped it off and were also able to repair it the same day.
5/ 5stars
by  
on July 19, 2017
I can't say enough how great this place is! The prices are reasonable, I never wait long, they keep me updated and are a pleasure to work with. However, that doesn't quite scream anything more than what people expect. I write this review to say how AMAZING the customer service is at this location! After several times in for our various cars (just typical car maintenance and a random flat tire) they never let us down and I can honestly say we won't be going anywhere else. Dave, Wade, Tracy (to name a few) are absolutely amazing at providing extraordinary customer service. We should all strive to meet their standards!!
4/ 5stars
on July 6, 2017
The staff was professional and courteous. They were a little short staffed over the holiday weekend but still managed to take care of the patrons in a timely manner. I will definitely be back. You can tell they are trying to have repeat customers.
4/ 5stars
by  
on June 7, 2017
5/ 5stars
by  
on May 16, 2017
Each time I take my car in for service at this location Dave and his staff are always helpful and respectful. Scotty and Tracey are always polite and answer all my questions and address my concerns. I will continue to refer my friends to this particular Firestone.
5/ 5stars
by  
on December 13, 2016
I have used Firestone a few times now. The service is consistently excellent. The staff are friendly and professional. Time on task is reasonable.
5/ 5stars
by  
on December 5, 2016
My motor blew in my 2013 Kia Sorento in late November and since I have used Firestone for over a year I had my car towed there. Dave and his technicians treated me with utmost respect. They fully explained the issues with me and found a replacement engine with 11,000 miles on it. Each day I received an update on my car and what had been done. When I picked my car up Scott took the time to show me some of the damage he had found in the old motor. Dave was great as was Scott and Tracy. I will continue to use this location for my mechanic needs.
5/ 5stars
by  
on November 27, 2016
Super nice staff from the front desk to the mechanics. Got me in and out extremely fast! Great job!
5/ 5stars
by  
on November 22, 2016
From the moment we called to the moment I drove away, everything went smoothly. Everyone working was friendly, courteous and gave advice for future automotive issues. No complaints.
5/ 5stars
by  
on July 16, 2016
They are fair and fast
5/ 5stars
by  
on May 10, 2016
They very professional and nice. Reasonable priced. They do not haggle you for sales. They are upfront and let me know the standing of my car.
5/ 5stars
by  
on May 9, 2016
My son had a lifetime alignment with FIRESTONE and I wanted the same. I did a web search to learn where the closest Firestone was to me. Excited to learn it was in an area I pass by all the time was wonderful, the service I received was about average and I want everyone to know the people are kind, generous with their time and did a great job in a timely manner! I recommend them highly. Thank you Dave & Jon.
5/ 5stars
by  
on April 18, 2016
Always highly satisfied with the work that they do Scott Dave and John are all fantastic great workers. They deserve promotions because they are essential to the company, in my mind at least.
5/ 5stars
by  
on April 18, 2016
The guys up there are all knowledgeable about your cars. I appreciate all of them very much in specifics I'd like to recognize the technician John and Scott. Then Dave the general manager is amazing along with the other managers they have never failed to help me out in any way possible. I now go out of my way to visit his location whenever I need servicing just because they're good guys and they shoot it to you straight. They are the bee's knees!
5/ 5stars
by  
on April 18, 2016
A big thanks to Dave, Jon and the rest of the Firestone crew for taking such good care of me and my F250, providing exceptional customer service working around my hectic schedule. You guys are the best !!
5/ 5stars
on April 16, 2016
David is incredible busy fella. He always make time for all his customers. His knowledge, advice and professionalism are very appreciated!
5/ 5stars
by  
on December 23, 2015
I arrived without an appointment because I had a nail in my tire, which caused a flat. I received exceptional service and FAST! I was in and out in 40 minutes -- all fixed up. It was a great experience!
4/ 5stars
by  
on December 7, 2015
Glad i had the time to stop and they had the time to so the work.
5/ 5stars
by  
on November 8, 2015
I have used this facility many times. Their advice is always helpful and they are always easy to deal with.
5/ 5stars
by  
on October 23, 2015
Awesome service. Won't go anywhere else. Very friendly.
5/ 5stars
by  
on October 9, 2015
They were able to work me in on short notice and completed the work faster than projected.
5/ 5stars
by  
on October 5, 2015
As a widowed senior citizen it's nice to know you have someone you can trust. I depend on the staff at Firestone to help me keep my vehicle in good running condition. I depend on their advice and recommendations. I always feel good when I leave their store knowing they have my best interest at heart and that I have not been over charged for services or gotten services not needed.
5/ 5stars
by  
on September 23, 2015
I always come here for my car services. Good people and they are very professional.
5/ 5stars
by  
on May 18, 2015
Always go here! Everyone is always so wonderful to work with and get done in timely manner!
5/ 5stars
by  
on May 15, 2015
I have been having trouble with my car for a while these guys really have been GREAT!!!!!!!
5/ 5stars
by  
on February 28, 2015
They provided a good deal on my last tire purchase. Free lifetime alignment!
5/ 5stars
by  
on February 25, 2015
The appointment was the best suggestion. I was able to enjoy my lunch after my appointment
3/ 5stars
by  
on February 15, 2015
I am greatly disturbed that i had a new set tires put on in mid November and not even a month goes by i am on the Side of the road with a flat tire. Luckily the guy at firestone was very prompt and got the issue resolved! Think I'm more disappointed in the tire brand then the guy who helped me
5/ 5stars
by  
on February 3, 2015
I will not hesitate to return for future maintenance/services.
5/ 5stars
by  
on February 2, 2015
I have always received good service from these guys. The manager is terrific. I have always been treated fairly and the service on my Malibu was always top notch.
5/ 5stars
by  
on February 1, 2015
They do such a great job and are honest. I have gotten a lot of work done at this location.
5/ 5stars
by  
on January 29, 2015
I always have a great experience with the John Gordon Firestone location. They're my go-to for ongoing auto care!
1/ 5stars
by  
on January 26, 2015
I've been taking my Toyota Camry here for almost ten years. The last time I went they changed my oil and left my oil cap off. The oil cap was found after oil had been spewing out onto my engine and the smell caught my attention. To make matters worse this is after they had serviced my husbands car and mine three months earlier only to not refill any of the fluids after an oil change and after being told to make sure this was done. Reason being the time before we were both out of windshield wiper fluid after this was not "tapped" off as it should of been. What used to be confidence and a job well done rapidly went down hill and ultimately has affected the way we feel about taking the chance to do business with them in the future. We have had both cars serviced and spent over 2000.00 at this particular location only to have them let us down from a professional level the last couple times we had done business with them. I'm not one to write reviews but hope this doesnt fall on deaf ears and someone actually takes the time to read it and possibly "make it right".
5/ 5stars
by  
on January 26, 2015
I have gone to this location for all my oil changes since I brought this car last November. I think it's important to go to one place to have services done on your car. I have been very pleased with the level of service I have received.
3/ 5stars
by  
on January 24, 2015
Excellent knowledgeable mechanics. Best ive seen. Mechanics seem to know vehicles inside and out. Store front desk seems too focused on upselling services. Need to help regional Sr leadership get back to a focus on customer's actual needs rather seeing customer as sales opportunity.
4/ 5stars
by  
on January 23, 2015
I take my vehicle in to their shop twice a year for routine maintenance and the service is always great.
1/ 5stars
by  
on January 23, 2015
I went a few weeks ago to get an oil change and inspection but was called and told my SUV wouldn't start due to needing another battery. I have a battery gauge and never had any signs of issues. I had them replace battery and was told they couldn't do inspection because computer had to reset and needed to be driven. My check engine light came on the day after and stayed on for a week or so until I took it up again to get inspection. I was advised it wasn't going to pass and was offered to do diagnosis for $99 to be advised I needed a catalytic converter that equaled a 1300 repair. Well that's not something I could do. I bought some catalytic converter cleaner drove for a few days and check engine light went off. I had another mechanic check the codes and catalytic converter was fine and my vehicle passed inspection with no problem. I will no longer do service with firestone after these experiences and will payoff my firestone acct and look for another car service for my 2 Vehicles.
1/ 5stars
by  
on January 23, 2015
Firestone in HighPoint is useless!! Find another Firestone location.

Firestone Complete Auto Care Locations In Your Area

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone