Firestone Complete Auto Care: Your Source For Tires And Repairs At 3937 W Gate City Blvd In Greensboro

Ready to come in to your local Firestone Complete Auto Care on 3937 W Gate City Blvd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

3937 W Gate City Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #28274 Managed by Noel Cecil

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll examine lights, suspension, belts, and more. Plus, we're devoted to giving you the best service possible, at unbeatable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 46 Reviews
5/ 5stars
by  
on September 25, 2018
The service manger was very plight to anybody that walk in and very knowable about the vehicles even when he had two phones in his ears and a customer in front of him
5/ 5stars
by  
on July 13, 2018
They did it excellent job.
5/ 5stars
by  
on June 6, 2018
EVERYONE THERE WAS GREAT AND FRIENLERY I WILL LET ALL OF MY FRIEND KNOW THEY ARE JUST GREAT
2/ 5stars
by  
on May 20, 2018
Issues were noticed after picking the vehicle up. No one at the location on duty 5/19/18 seemed really concerned. I heard them offer price matching to another customer, but when I dropped my vehicle off for repair, this was never mentioned. Was missing 1/4 tank of gas and inside of door panel were dirty when I picked the vehicle up, and no one really seemed to care. Will not be going back there.
1/ 5stars
by  
on May 12, 2018
Go in for an oil change and they also changed the engine air filter. Leave and not even an hour later my check engine light comes on. Go back later that day once my husband came home from work. They first tried to act like they may not get to it but no you will because my light was not on when I came in. Tech tried to say the light was on when I brought the car in but the guy at the desk had already admitted it wasn’t on. Then they tried to act like it wasn’t their fault the light was on but once we let them know we aren’t dumb and you’re not gonna play us like fools the attitude changed. When the car was pulled out the garage the light was off. Apparently they didn’t close and tighten everything when the new filter was put in. and the tech made the comment about today your lucky day. No today your lucky day cause I was nof leaving until my car was fixed and you lucky you didn’t get fussed out for being slick at the mouth. I would not recommend this place to anyone. I’ve always had positive experiences with them when only getting an oil change or tires but the one time I let them touch something else we have problems. So many people told me not to use them because firestone is known for doing stuff to people’s cars to make them spend more money. Lesson learned and firestone will not get a penny from us ever again.
5/ 5stars
by  
on April 12, 2018
These guys are great! They have taken care of all my cars from the day I drove them off the showroom floor. The one that stands out.... 2000 Ford Excursion with 313,000 miles. Under the care of this Firestone store since day one, this beast still runs great and looks great. Looking for at least 400K miles!! Way to go Guys!
2/ 5stars
by  
on April 8, 2018
I was shocked at my standard oil change cost and told the cashier that I should've went to Sprinkles and "Mikes' response was " I want stop you, you should next time" Needless to say I was shocked by that response.
5/ 5stars
by  
on March 18, 2018
This was my first visit to a Firestone Auto Care. Unfortunately it was an emergency repair and I was 60 miles from home. My car was towed to Firestone. The staff was friendly and professional. The part was in stock and the car was repaired under the quoted time. The invoice was explained and all questions answered. I would definitely recommend them for excellent service.
5/ 5stars
by  
on December 22, 2017
5/ 5stars
by  
on November 8, 2017
Stuck 300 miles from home with a jammed brake caliper piston. The staff was very helpful in getting us worked in without an appointment. All in all, they made a bad experience a little easier to handle. The price tag was a little heavy but we made it home with the car driving perfectly!
4/ 5stars
by  
on October 26, 2017
Great timing and service on my car. Quote on price was accurately! Pick up of vehicle on point. No problems. Very professional customer service. Very happy customer. Thank you!
5/ 5stars
by  
on September 24, 2017
Nole was an outstanding service provider and a very welcoming gentleman. The service was outstanding and I was always informed on what was being done to my vehicle while I was at the shop. I would highly recommend anyone to this location.
5/ 5stars
by  
on August 17, 2017
After my troubles at a different shop I stopped at the first auto care place I saw and I'm glad I did. Noel the store manager and his employees provided excellent customer service and a great experience for me! He listened to my story, assessed my car quickly, diagnosed the problem and explained the best solution. I wouldn't hesitate to return if I'm ever back in town with car troubles.
5/ 5stars
by  
on July 22, 2017
Great service, nice people, trustworthy, highly recommend
5/ 5stars
by  
on June 28, 2017
Called made an appointment, got an analysis and repair made all in the same day.
5/ 5stars
by  
on June 16, 2017
I have been with this Firestone since 1997, even when they were having problems with the tires because they were not feel properly with air. I have always bought Firestone tires for my vehicle and my boat. I would rank them Superior.
5/ 5stars
on June 16, 2017
5/ 5stars
by  
on May 16, 2017
Thank you for making me feel like a priority even though you guys were really busy, and for extending to help me sort out how to get everything done that I needed done this week. Excellent customer Service.
5/ 5stars
by  
on April 10, 2017
My Sales Advisor Chris and Service Tech Jon did an outstanding job understanding my circumstances and handled everything quickly and professionally. I could not be happier with their service. Job well done!
5/ 5stars
by  
on March 20, 2017
I had my car serviced here twice now. They were quick, thorough, and pleasant . I would recommend to anyone to have their car serviced here.
5/ 5stars
by  
on March 12, 2017
Very glad I found this location for my service needs. They're very attentive and do great work. They also have great discounts and specials.
5/ 5stars
by  
on March 10, 2017
5/ 5stars
by  
on March 9, 2017
5/ 5stars
by  
on February 28, 2017
Extremely pleased with the service I received. No pressure to buy one thing or another. My time was respected (as was my wallet!). Thanks to all of you for your help, service, and knowledge! Buying four new tires for a minivan is a painful experience for my checking account, but you all provided great service and I am so happy with the end result!
5/ 5stars
by  
on February 10, 2017
5/ 5stars
by  
on November 29, 2016
Great friendly customer service and fast work!
5/ 5stars
by  
on November 13, 2016
Anytime that I need Car Care I go to Firestone in Greensboro at Pisgah Church Road and they are always very nice and accommodating to my needs I would recommend them to anyone
5/ 5stars
by  
on October 28, 2016
Were very welcoming .helped me get what I need for my car.was very fast and done proper.my family has been Firestone costomers since I can remember at the spot here on gate city Blvd.40 years already .thank you for alwAys being a great service .
5/ 5stars
by  
on October 26, 2016
5/ 5stars
by  
on September 8, 2016
Fabulous service at the Pisgah church locatio m. Joslyn Worthy made the whole experience with her professional yet sensitive demeanor. Thank you!
5/ 5stars
by  
on August 13, 2016
Carl the manager and all the staff were very helpful and welcoming to me and my needs. I would highly recommend this store to family and friends.
1/ 5stars
by  
on July 1, 2016
I was treated and spoken to rudely, the techicians didn't seem to care that my issue started with being stranded on the road at 11pm at night with 5 teenage girls and that I'm 3 months pregnant and it was a terrifying issue. Then I was basically chastised by techician Deen for not knowing my car was going to break down in advance. I was told I had no warrnty or coverage then when it was discovered that I did, I was told I had 100% coverage by Enterprise, EMRP and Deen but when I picked up my car the store manager snapped at me for not knowing I had a deductible. I had spoken to a lady who advised she would credit my account for a coupon I had but did not and when I brought this to the managers attention, he yelled at me that she had other stuff to do then said he was going to call Deen then said he is not going to haggle with me over $20 because it's not that much but if I can't pay it then fine. I said it's not that I can't pay it, you guys sent me the coupon to use and he said, "I said I'd give you the credit, what more do you want." This was my first experience with this Firestone and I promise I will make sure everyone I know knows why it will be my last
5/ 5stars
by  
on June 2, 2016
I LOVED THE LADY AT THE DESK SHE WAS VERY FRIENDLY AND DOWN TO EARTH SHE MADE THE EXPERIENCE OF DROPPING 500.00 ON TIRES A LITTLE EASIER, ALSO THE TECH. WAS VERY HELPFUL AND INFORMED ME OF FUTURE MAINTENANCE TO HIS RECOMMENDATIONS
5/ 5stars
by  
on December 6, 2015
I was very impressed with the service provided! My mechanic, Billy, thoroughly explained some issues I have with my truck. He was nice enough to show me versus telling me what I needed done in order to keep my truck running in good shape. I will continue going to that particular firestone because of Billy and will always ask for him.
5/ 5stars
by  
on November 4, 2015
I purchase an alignment package. The personnel was very helpful and proficient. Thanks.
5/ 5stars
by  
on November 1, 2015
We discovered a nail in my tire on Sunday morning, as I was preparing to return back home to Washington, DC. Thank goodness that Firestone was open and efficient on a Sunday morning in GSO. Thanks for getting back on the road, safely!!!
5/ 5stars
by  
on September 29, 2015
Great Service Very professional and affordable!! Carl is the best very honest guy.
1/ 5stars
by  
on August 7, 2015
Tried to tell me I needed new brakes from them when my brakes were a month old
5/ 5stars
by  
on June 10, 2015
The mechanics that services vehicles are well trained and do great work. Keep it up.
5/ 5stars
by  
on February 11, 2015
Firestone does all the service on the cars in my family. We recently had two cars in for service and both were completed on the same day. The second car was in and out in just 2 hours. That was fast service. An the Customer Service lady was very nice.
5/ 5stars
by  
on February 7, 2015
MATTER OF FACT I USED THEM FOR JUST CHECKING AIR IN MY TIRES. ALTHOUGH I USE THEM FOR MORE SERIOUS AND COMPLICATED ISSUES THE SERVICE IS SUPERB.
5/ 5stars
by  
on February 6, 2015
I brought my vehicle in for service and they assisted me greatly.
2/ 5stars
by  
on January 24, 2015
I only used these guys because I was on a family account. They are not honest. I wouldn't recommend them to anyone.
2/ 5stars
by  
on January 23, 2015
I use Firestone for every tire rotation and oil change. The staff is always courteous but they are always behind and have too many cars. Today they turned away a customer who had an appt. Usual wait time is 2.5 hrs.
5/ 5stars
by  
on January 23, 2015
I have total confidence in the work performed on my vehicles done by Firestone employees on High Point Rd in Greensboro. I expect that I will continue to have my service done there for as long as I live in this area.
3/ 5stars
by  
on January 23, 2015
The folks at the store are very nice, but I have had to go back now three times to get a situation with my hoses right. When I first went they replaced the hoses, but a couple of weeks later they started to leak. When I went back they found out they had put the wrong hose on. They fixed that and I thought I was all set. Lo and behold my hoses started to leak again. This time they told me it was a faulty hose clamp. To their credit they didn't try to charge me for the mistakes they made, but it meant two extra trips and both times when I took my car back even though I had made an appointment they kept my car all day, so I was without the use of it. I expected some sort of offer of a future discount on service or something, but no such gesture was made to keep my business. I will continue for now to go to Firestone because it is close to my house and the staff are nice, but if I have another bad experience I will be going elsewhere for my cars' service and care.

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