Car Repairs And Tires At 215 Patton Ave From Your Asheville Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 215 Patton Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #10677 Managed by Christopher Clausen

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll inspect oil level, suspension, belts, and more. Plus, we're committed to giving you the best service possible, all at great prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or plan your appointment online or by calling (828) 398-0255.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair will be done right. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 68 Reviews
1/ 5stars
by  
on March 12, 2019
I was shocked at the amount of the marked up price for the starter for my '08 Honda. I called local (Asheville NC) auto parts retailers and the same started was listed $150 and this firestone location charged me $250. I was also shocked at the hourly rate for the service repair (which was not disclosed) of $120 per hour!! Our primary location, Mooresville NC, has been around $90 per hour. So I felt I was over charged for part and labor. Work done on 3/11/19. On 3/12/19 the new started failed to start the car the first time - there was an hesitation when starting the car. We have been loyal customers with firestone and on average have purchased many sets of tires for our autos and other repairs over the past 8 years. And for the most part satisfied, however not this time.
Responded on March 12, 2019
DRY, we definitely understand your concerns, and we'd like to address this. Please email us at social@bfusa.com with the details, and your contact information. We value your business with Firestone, and look forward to receiving your email. ^Jennifer
Firestone Complete Auto Care - Asheville Management
5/ 5stars
on January 27, 2019
5/ 5stars
by  
on October 10, 2018
Highly recommend. Both Chris and Matt took time to explain the work they recommended having done and to answer the questions I had regarding the repairs. They called frequently to update me on car's progress, and I was surprised at how efficiently they were able to get the work finished. They also honored their original estimate; in fact, the final bill was just a bit lower than I'd expected. Great service!
5/ 5stars
by  
on August 27, 2018
5/ 5stars
by  
on August 22, 2018
Recently relocated to Asheville and work downtown. I was looking for a place to drop my car off while I was at work to get serviced. I tried Firestone and was so please with their performance that I am going to stick with them! I have had both of our cars serviced there and they are very professional. Ask for Matt and he will take great care of you! You can count on it. Going back for tires in the fall, they just make it easy.
4/ 5stars
by  
on August 1, 2018
Stephanie and Chris were very polite and forthcoming about my vehicle repair needs. Unfortunately, the pricing that they quoted me for my repair was way above the average of what other mechanic shops were quoting me. After speaking with Chris and Stephanie, I really wanted this particular Firestone store to repair my car but since the price was way out of my reach I have to look elsewhere.
5/ 5stars
by  
on June 25, 2018
They did everything that was possible, but the truck needed parts available only through the Honda dealer. It was a sunday and we were on vacation headed home. The staff made it a very good visit despite the heat.
1/ 5stars
by  
on June 24, 2018
Took my car in for the annual state inspection. Charged me for a window tinting inspection even though my car doesn't have after-market tinting and they cannot require that inspection or charge for it if the inspection reveals a tint less than 35%. Then recommended I get new tires and alignment package even though my tires are only a few months old and I had the alignment checked at my normal mechanic the day before.
5/ 5stars
on April 25, 2018
GO HERE!!! See Stephanie!! Honest and caring
5/ 5stars
by  
on April 19, 2018
The customer service from the service manager Tony I believe is his name was outstanding. Also, the lady at the front counter Stephanie I believe is her name was very friendly and made you feel welcome in the store.
5/ 5stars
by  
on April 11, 2018
I have a 1986 BMW 325 and these were the only folks in town who had the proper equipment to do a front end alignment. Although the first ass did not resolve the issue, they were great about having me come back in and they figured out the problem was one of the front tires which they rotated to the back free of charge. The problem is fixed and I had nothing but a positive experience. Everyone working there is very kind and friendly and I felt like my car was being taken care of by family.
5/ 5stars
by  
on April 8, 2018
Had to purchase 1 tire from the Tunnel Rd. location as a carryout since they did not have the manpower to install. Per my request, they called the Patton Ave. location to ensure they had the manpower for me to take the new tire to them for install. Was told it would be a couple of hours before they could get to it from the initial store to store call. When I arrived, they installed the tire in about 30 minutes after arrival. Exceeded expectations!
5/ 5stars
by  
on April 7, 2018
They went above and beyond my expectations, your staff did an excellent job. I will and already have recommended your shop
4/ 5stars
by  
on February 24, 2018
Not the most modestly priced, but the job is done correctly, and the lack of frustration is worth a little extra.
5/ 5stars
by  
on November 29, 2017
Courteous, prompt, obliging.....best “garage experience” a woman could have!
5/ 5stars
by  
on September 13, 2017
I visited this store for the first time today and had an oil change on my car. I was very impressed with the store and the employees that I had contact with. The store was clean and inviting. The employee that made my appointment over the phone, and the two employees I had contact with in the store were exceptionally professional, pleasant and seemed very knowledgeable. I will definitely be going back for future car care needs. And as a bonus, there were no pictures of half naked women hanging on the walls like in most car repair shops....lol. Seriously though, as a female, this makes me uncomfortable. Thankfully, I didn't have to experience that in this store.
5/ 5stars
by  
on August 7, 2017
I had a well informed experience. I felt taking care of !!!!
4/ 5stars
by  
on July 23, 2017
1/ 5stars
by  
on May 27, 2017
5/ 5stars
by  
on May 21, 2017
Fast and friendly service!!!!
5/ 5stars
by  
on January 2, 2017
What awesome service! Pulled in minutes before closing on New Years Day with a broken pulley fully expecting to have to leave the vehicle overnight which would have really put a damper on my travel plans. They stayed late to fix my car and got me back on the road in about 30 minutes! I've waited longer for fast food! I'll be sure to recommend you guys to everyone. Thanks for saving the day!
5/ 5stars
by  
on September 17, 2016
The staff, especially Chris, made me feel at home. They knew I was on a time schedule and got me in and out in less than 45 mins. Excellent service and we will definitely be going back!
2/ 5stars
by  
on September 12, 2016
Do not go in with a flat tire expecting to get it fixed and be gone within an hour. We had to leave my tire for approximately 5 hours where it could be fixed at their convenience not mine. I had driven approximately 45 minutes one way to be told I would have to leave my tire and come back at closing to have it put on. Where is customer service today?
5/ 5stars
by  
on August 30, 2016
Amazing service amazing text mechanics know what they're doing I would highly recommend this establishment integrity
5/ 5stars
by  
on June 13, 2016
Excellent professional service. I thoroughly recommend this location for all your tire needs.
5/ 5stars
by  
on May 13, 2016
5/ 5stars
by  
on March 16, 2016
Quick, courteous and reliable. Trustworthy with excellent products!
5/ 5stars
by  
on December 18, 2015
They made my car run like new and it has 220,000.00 plus miles on it- a 1998 Ford Ranger I recently purchased from a used car lot.
5/ 5stars
by  
on November 29, 2015
Would definitely go back to these guys! They were super helpful.
5/ 5stars
by  
on November 23, 2015
I had my breaks and roters changed, my oil changed, got a tire rotation and was very happy with everything.
5/ 5stars
by  
on November 22, 2015
It's convenient to make an appointment and have it honored. Service is generally completed on time as promised.
5/ 5stars
by  
on November 18, 2015
This is the 1st time I've used Firestone at this location. They provided prompt, professional service on my truck. I dropped it off Friday evening and it was ready to go by 9:00 am.
5/ 5stars
by  
on November 18, 2015
Mike, the manager, took great care of my car and explained all my possibilities for service and gave me the knowledge I needed to make the best decision for me. No pressure at all. Just solid info!
5/ 5stars
by  
on October 28, 2015
Timing of my visit was great. Great customer service
5/ 5stars
by  
on October 23, 2015
I work in downtown and find their friendly service easy and convenient. See them for my annual inspection and oil changs.
3/ 5stars
by  
on October 10, 2015
My experience with Firestone is always good on the things that need to be done, but I also feel like sometimes the way that possible upcoming repairs are presented can create fear. Over the phone, I was told that there were major problems with my steering linkage. When I picked up my car and spoke to the person who did the work, he assured me it was roadworthy for a long distance trip.
3/ 5stars
by  
on September 18, 2015
I came in to get my brakes fixed and they said the best thing was to get a $10 inspection ton and they could tell me what I needed. I agreed and left my 20 year old car to get the brakes fixed. I got a call 5 hours later with a $1,700 quote to fix things ...I paid $1200 for the car a year ago. They quoted me $800 just to do basic repairs to brakes (turn rotors and new pads). I took it up the street and got brand new rotors and pads for $400. It is running great now!
5/ 5stars
by  
on August 6, 2015
I go to Firestone all the time and am always satisfied.
5/ 5stars
by  
on August 6, 2015
Very friendly service. They make you aware of repairs/maintenance needed, but do not t try to pressure you into getting them done with them.
5/ 5stars
by  
on August 2, 2015
While installing tires and doing the alignment, my car had an issue that required ordering a part, which took a couple days. They connected me with a local rental car for a loaner while we waited for the part to arrive. The guys there kept each other aware of the situation so when I stopped by to check on the car, there was always someone with an answer about the progress and an estimate of when it would be completed. They also called me a couple times with updates of the progress.
4/ 5stars
by  
on June 17, 2015
Everyone was great and helpful. The only downside was it took several hours for service - about 2 hours before they could even look at the car. I understand though they were busy. Maybe some more technicians or a bigger facility would solve the problem so they could service more people at once.
5/ 5stars
by  
on April 21, 2015
Had auto problems on a Sunday while traveling through Ashville. Ashville Firestone provided excellent service and treated me like a long time friend.
5/ 5stars
by  
on April 17, 2015
They did not have the tires in stock that i picked online and they found similar ones in stock and price matched them. The tires have been great.
5/ 5stars
by  
on April 10, 2015
I have been to many Fireston stores and have been a dedicated customer for many years, however this store and their staff really blew me away. Their service, communication and honesty was top notch!
5/ 5stars
by  
on February 27, 2015
used for new tires and car's annual check up. Will return for sure.
5/ 5stars
by  
on February 27, 2015
I have been using this store for 7 years and have always had a great experience every time. Sandra and the Service writers are the best.
5/ 5stars
by  
on February 27, 2015
Very happy with the service it's been a month ago. The employers are very sweet and understanding.
5/ 5stars
by  
on February 27, 2015
The staff and service are always excellent. The staff is very knowledgeable about what they are doing and service is pretty quick.
5/ 5stars
by  
on February 26, 2015
I have used them since moving to Asheville 2 years ago and tell all my friends. Great staff group. They have gone the distance at the 11th hour when my car died shortly before closing and good information regarding tires. Service is always excellent. Thank you!! Now take these guys to Vegas!!!
5/ 5stars
by  
on February 6, 2015
I live 4 hours away from Asheville. Was needing tires for my truck. They were nice and fit me in to their schedule to put on my tires. Excellent service.
5/ 5stars
by  
on February 4, 2015
The team at Firestone Patton Ave. Downtown Asheville, NC have always provided professional car care! We know that our vehicle is in excellent and safe condition upon completion of any maintenance we have had done. Thank you for keeping our cars safe and in Great condition.
4/ 5stars
by  
on February 4, 2015
lifetime alignment is worth the price.............
5/ 5stars
by  
on February 3, 2015
when i had to wait a long time(others came and went) they gave me a coupon for a free oil change.
5/ 5stars
by  
on February 3, 2015
Every time I go in Josh and Mike get me in at the appointed time and finish at or before the appointed time. Each time they explain exactly what the problem is or what accessory I need will do. I have recommended this store to others based on my experiences.
5/ 5stars
by  
on February 3, 2015
Went in to get new tires and new I had an issue with a front hub. They looked over the hub before letting me know it would need to be replaced. Received a discount on discontinued tires.
5/ 5stars
by  
on February 2, 2015
Expert Tire (Firestone) has serviced my vehicles for years. They are reliable and thorough.
1/ 5stars
by  
on January 27, 2015
Took my Mazda mini van in for service took in four times for something they claim they fixed and never did. When ask to see the old part they took off the story changed and ask about the rattling noise the car was making not until they worked on my car they claimed they never heard the and suggested I take it too the dealer. So 400.00 down the drain. Will never use Firestone again not even for a oil change.
5/ 5stars
by  
on January 25, 2015
These guys are the bomb! Very personable and professional. Great customer service.
2/ 5stars
by  
on January 25, 2015
Stay away from the downtown location if you want to keep your car happy
5/ 5stars
by  
on January 25, 2015
great service Great service great service great service
5/ 5stars
by  
on January 25, 2015
I have been a customer for several years and each time I go I am treated with respect, kindness, fair pricing, and clear information. I would highly recommend this team!
5/ 5stars
by  
on January 24, 2015
service was exceptional all the staff is very honest professional and very understanding in try to work with their customers for the best value and the best products for their vehicles very very very very appreciative of Firestone
4/ 5stars
by  
on January 23, 2015
Had my jeep's brake replaced. Excellent service performed in timely manner...
4/ 5stars
by  
on January 23, 2015
I love going to Firestone for oil changes(because there is usually a great coupon) and Tires because of the free rotations. This specific Firestone on Patton Ave in Asheville is generally unacceptably SLOW. I have waiting for up to 4 hrs. for an oil change/tire rotation before. However, this last visited I went for an oil change/tire rotation I was greeted by an employee named Josh and when a nail was found in the outer wall of one tire he helped me navigate my choices with professionalism, and kindness.
3/ 5stars
by  
on January 23, 2015
I paid for lifetime alignment, so I go all the time. The car never seems fully aligned with the wheel at 12 o'clock, but I keep bringing it back at no additional charge. They don't overcharge for inspections, though, so that's good. Fair on tire pricing.
5/ 5stars
by  
on January 23, 2015
They do great work and are patient in explaining what is going on or what is needed. Help you make choices/prioritize repairs based on your budget and are always friendly and welcoming. I am a social worker that works on the same block as this shop and one of the employees came to check on me with discretion and kindness when one of my clients had stopped me in the parking lot. He made sure that I wasn't being harassed as a Firestone customer but WAY MORE importantly, didn't do it in a way that was embarrassing or belittling to my client. Great place!
5/ 5stars
by  
on January 23, 2015
Always very nice , the service specials are a good value. Do all my oil changes and basic maintenance.
5/ 5stars
by  
on January 23, 2015
Awesome job, very friendly. Quick service Keep up the great job

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