5/ 5stars
by Bart
on February 16, 2019
The reason I drive from Brevard to Arden to have my cars worked on is because the team at this Firestone, in particular, is one of the best teams I’ve seen assembled. Please do NOT split this team up!
5/ 5stars
by Julie B
on February 12, 2019
5/ 5stars
by Bobbi L
on January 11, 2019
The advisors and technicians at this location are really, really good. They take the time to explain what is required, what has been done, and what my options are for future work needed on my vehicle. I would recommend them to anyone who wants quality service and extraordinary customer service.
5/ 5stars
by Robin G
on December 6, 2018
I have never been disappointed in the service I have received at Firestone and EVERY location, they have gone above and beyond!
5/ 5stars
by Jill
on November 26, 2018
The folks that work at Firestone on Long Shoals are top notch!! They are friendly enthusiastic and really want to find the cause of your problem and make it right. So over the top service oriented I've been going there for years and wouldn't consider any other place to get my oil changed, tires rotated and new tires when needed, batteries and more. Perfect in every way
5/ 5stars
by Catherine M
on October 16, 2018
Went in for an oil change and inspection. They fit me into the schedule and the car was ready in under 2 hours. These guys are courteous and professional, consistently do great work, and never try to add unnecessary work. A+++
5/ 5stars
by Maria V
on October 16, 2018
Polite and knowledgeable, paid attention to our request
5/ 5stars
by Brandy D
on October 5, 2018
It was great . The service advisors Phil and Jeremy were the biggest help with my leaking caliper and parking brake cable. They are very Professional and helpful with letting know if there are any issues that have been seen by the customer. Always very flexible with appointments and getting the job done in a timely manner. I have been using this location on and off for several years. I would use them all of the time if they were not so busy. I guess that just shows how great there work is. Calling ahead of time for an appointment is a must but not all the time . My other half uses them as well and never had an issue. They are wonderful. We are very pleased.
1/ 5stars
by DEMESKA
on July 20, 2018
5/ 5stars
by Gina M
on June 22, 2018
This place is AWESOME! Friendly folks that provide great HONEST service every single time!
5/ 5stars
by Charles W
on February 22, 2018
Friendly, expert service performed right the first time.
5/ 5stars
by Taylor A
on February 18, 2018
Great friendly service!
5/ 5stars
by Todd B
on December 24, 2017
This group always tries to go above and beyond the normal to satisfy me. They are in the best of moods even in trying times and try to meet my frugal ways every time I walk in the door! On my last visit they got my car's alignment checked and adjusted, even though I was told over the phone I would more than likely have to leave it overnight.
5/ 5stars
by Nancy l
on December 15, 2017
5/ 5stars
by Martin J
on November 11, 2017
We have several of our vehicles serviced here. We feel the staff are trustworthy and reliable. Would recommend this location to anyone.
5/ 5stars
by Charles a
on October 12, 2017
Our truck broke down on vacation across from Firestone. This team took care of us asap. They had us back on the road the next day. A special thanks to Jeremy, Ronda, Jon, Ryan, and Damian. Together they assessed our vehicle, arranged for a rental car, and gave us recommendations for lodging. We were back on the road the next day! This team knows that customer service is an attitude and not a department! We highly recommend them! Many thanks!!!!
5/ 5stars
by D. B
on August 9, 2017
Saved over $1500 with Firestone over the dealer. They correctly diagnosed the condition and promptly repaired it. They do good work.
5/ 5stars
by Sarah P
on May 5, 2017
Great experience with the technician. My wait time was more than expected, since I had an already scheduled appointment!
5/ 5stars
by Andy
on April 26, 2017
Thanks for an awesome job of working me in to your very busy afternoon schedule for my new tires and getting me back on the road so quickly!
5/ 5stars
by Rachel
on April 23, 2017
Rhonda was super helpful and respectful. She took the time to answer all of my questions and made sure I felt confident driving my family car. (got 2 new tires and they advised me on needing a new battery soon - but didn't pressure me to get it done sooner than needed just to make a sale.)
5/ 5stars
by John E
on April 18, 2017
what a great service great staff fast repair with outstanding value
2/ 5stars
by Robert I
on April 1, 2017
The guy that helped me when I arrived was very cold, No Good morning, No hello or anything positive. I was told that since I didn't have an appt, it would be about an hour wait. The wait was fine, esp since I understand I didn't make an appt. But it was the cold attitude tone he used. Maybe he had a bad night, maybe a hangover, who knows. But you should never make a customer feel unwelcome or like they are interrupting you. I've been going to this same store for almost 5 years, and this was the most unpleasant experience I've ever had there. There are other places I can give my hard earn money to and many that are a lot less expensive.
5/ 5stars
by Kristy
on February 9, 2017
Erik and the team were awesome. They never "over" sold me anything and really helped me out. Every time I go into that location they always go above and beyond to give me deals and to take care of my car.
5/ 5stars
by Angela S
on February 5, 2017
The guys are ALWAYS good to me when I go in there. Thank you!
5/ 5stars
by Chris C
on January 23, 2017
Jeremy was awesome, and though short-staffed on a snow day, gladly took my car in with a dead battery and replaced it under warranty at no charge in no time! Great service and people skills from all!
5/ 5stars
by Mary M
on December 16, 2016
4/ 5stars
by John a
on November 22, 2016
Did a good job in confirming and correcting problem for a 1999 Mazda pickup truck that belongs to my disabled son who lives in Asheville. We plan to use this store for ongoing care of this truck...John Edwards
4/ 5stars
by Charles K
on November 2, 2016
Jeremy Ramsey was great.
1/ 5stars
by Megan
on October 31, 2016
Understaffed which causes extremely long wait times for any service. The associates were turning customers away while I was sitting at this location for 4 hours waiting for a repair.
5/ 5stars
by Stacy
on August 28, 2016
I felt included in every step of diagnosising the problem I had with my vehicle. My sales advisor and technician were top notch, friendly, and professional. I had a "clicking" sound in my steering wheel and chasing down the problem was not an easy fix. They were knowledgable and I highly recommend using them for your car care needs!
5/ 5stars
by Aaron F
on August 22, 2016
Honesty and integrity throughout the whole experience at Firestone. We went for an oil change and a brake inspection and fully expected to spend upwards of $300. Not only were the brakes just fine, but the awesome mechanic found an oil leak that somehow elluded the dealership's "multipoint inspection" last week! We were then instructed to return to the dealership since the "oil pan gasket" is covered under warranty. A $300 savings! The dealership immediately replaced the gasket this morning, without question. Thank you Firestone for being so professional and trustworthy.
5/ 5stars
by Nancy W
on August 17, 2016
Staff is courteous, friendly, respectful and willing to listen to my concerns.
5/ 5stars
by Craig F
on August 12, 2016
Phil and his crew always do the right thing.
5/ 5stars
by Brandon K
on June 24, 2016
I love taking my care to Firestone in Arden,everyone there is awesome. If you guys want the best to work on your car they are here. Plus they are very respectful and understanding. Awesome that's all I can say :)
5/ 5stars
by Daniel
on April 17, 2016
Online scheduling, availability and fair price of tires, clean shop and waiting area, service completed in a timely manner, and knowledgeable friendly staff all made for an excellent experience. Will be returning for future service when needed, Thanks Skyland Firestone Team!
5/ 5stars
by Amanda
on March 20, 2016
Went in to get an inspection (close to closing time) and they found out I had a brake light issue that needed a switch replacement, which needed to be ordered from another store. With only 45 minutes left until they closed, Josh managed to get the part to the store and install it with time to spare. He kept me updated constantly and explained every detail of what they were fixing with my truck, he was super nice and really made me feel like his number one priority. Thanks guys!
1/ 5stars
by ward
on December 6, 2015
asked for a timing belt change,water pump change to a new cardone water pump and replace coolant with dexcool. ,and change a/c and fan belts. What I got was a timing belt, changed,the wrong coolant and a oil change I didn't ask for. The change of belts were never done. I paid half to have the oil changed back to what was originally in it. Which I had changed just prior to me bringing my car in. Arrived to pick up car the next day the rechange I paid half for had not been done had to wait.
1/ 5stars
by David V
on November 22, 2015
what was asked for was not done,what was done was wrong
5/ 5stars
by MZRealtor
on November 18, 2015
friend and fast. just an oil change.................
5/ 5stars
by grlook
on November 13, 2015
I took my vehicle in for brake service, in the process issues were discovered that had safety concerns, I spent a lot more than I had planned on, but keeping the vehicle safe for my family and others is paramount.
5/ 5stars
by Tee J
on November 2, 2015
I use this location for all my automotive care needs.
5/ 5stars
by Terry M
on October 29, 2015
My name is Terry mamo and I have been a Firestone customer since 2006.I have been dealing with Phil. I have never made an appointment he's always got me in but all my tires from them outstanding service outstanding manager
1/ 5stars
by David V
on October 29, 2015
will tell you what you want to here,pereformance and qual ety of work,poorw
5/ 5stars
by mjwilliamsmj
on October 20, 2015
Called for an appointment, but they had little traffic so invited me in. Waited for about 30 minutes for them to start and it was done in 40 minutes.
5/ 5stars
by AmyE
on July 16, 2015
The staff was well informed, fast and friendly. Saved me money always a big plus!
3/ 5stars
by Soggy
on July 4, 2015
Ed Walker changed the oil and filter on my car. His review shows that he came across an issue with my engine, somewhere showing a leak. I went home and looked all over but didn't not find a Crack or split in the pan. Plus it's a new GM motor, I don't know why it would be leaking in the first place. The amount of work he wanted to put into my vehicle does not seem right. I would have given this a 4 or even 5 star service, but the neglect to address me personally on the issue would have been nice.
5/ 5stars
by bacd
on June 25, 2015
The technicians here are outstanding, courteous, professional and honest. I am new in town have taken two old cars there several times for work. They have been very good stewards of my limited funds - while keeping me vehicles running.
5/ 5stars
by rhhonda
on June 21, 2015
Brought car in for oil change was in and out in under a hour customer service was great long time happy customer
1/ 5stars
by dara
on June 18, 2015
The first time i went to the arden locatiin was great went back couple months later wheb my car broke down. First they couldnt find out what was wrong with my car but couldnt do so which is a joke by the way. then they break a part in my call and made me pay for it. this places is a joke. my whole famiky goes there which we will not anymore and will not tell anyone to see this location again
5/ 5stars
by Paul K
on June 2, 2015
I've used them since the day Firestone opened at this location. Consistently good service. One thing my wife and I like is that the techs at the counter have a personality and most of them over the years get to know us and actually care about us as people.
4/ 5stars
by chunny
on May 29, 2015
great service, but did not care for being chastised for using the online appointment scheduler. If online service entry system does not work... fix it or take it off line.
5/ 5stars
by taberry63
on May 29, 2015
I have found the employees at Firestone on Long Shoals to be efficient, helpful and courteous.
5/ 5stars
by fordf150
on May 25, 2015
I recently had an air conditioner issue and my Sales Associate, Michael Myers provided excellent client service. Because of Michael I would recommend Firestone to anyone in the community for a needed auto repair.
5/ 5stars
by papako
on May 9, 2015
I set an appointment the night before and then I ended being 20 min late they still put me in front honoring my appointment.
5/ 5stars
by proinfo57
on May 4, 2015
Experienced a service issue while traveling. Called the store 15 minutes prior to closing on a Sunday afternoon. Matt took my call and recommended I stop by and they will see what could be done. I agreed to leave the car overnight as the car was deemed unsafe to drive. The store contacted me esrly the next morning with recommended repairs that would fit my budget. The repair was completed in a timely manner, well within competitive pricing. Cars drives fantastic! Highly recommend these guys. Wished Ilived in Asheville so they could be my go to guys! Tom M.
1/ 5stars
by bettoi
on May 3, 2015
$1,500 later and the car is still doing what I took it in for. Was charged for something I didn't ask for and the product is terrible. I have issues with the car since that visit that I did not have before. They were nice enough but sincing my displeasure got defensive. I asked for a light bulb to be changed in the mix and never got the double pack back. I assume tech kept it because he didn't want to do the service to begin with. It took 3 visits to complete the service but not all were fault of the store. Just a very bad experience. Don't think I will ever visit the store again for any service no matter how small. I did go to the Asheville store recently for car inspection and my experience was much better
5/ 5stars
by Curt12345
on April 27, 2015
My wife had a screw in a tire and these guys did a great job getting her back on the road in no time at all. Great honest and friendly group of people. Thank you.
5/ 5stars
by Andy J
on April 25, 2015
Really impressed with how the service advisor listened to my needs and how thorough the technician was. I'm very aware of my car's condition, and they only recommended stuff that I already knew I needed. Very impressed!
5/ 5stars
by ssandman3
on April 18, 2015
They fixed what they said they would in the time they said they would and were real friendly about it. Very helpful and knowledgeable.
5/ 5stars
by nh1111
on February 28, 2015
They always do a great job and are very courteous.
5/ 5stars
by happy h
on February 26, 2015
I've bought tires about 8 months ago and a battery about a month ago from them. The battery wasn't in stock but they had it there in a couple of hours, by the time I got off work. I can say that the technicians were very friendly and helpful. And at no time did they make me feel life I was imposing on their day, like some places I've been. I have recommended them too several and many have went there.I will return to them for my auto needs.
5/ 5stars
by Bill 3
on February 12, 2015
Affinity tires and brake service excellent quality.
5/ 5stars
by Wesj
on February 3, 2015
I use them for everything I need done on both of my vehicles because they know what they are doing
5/ 5stars
by Steve s
on January 26, 2015
The Arden store does all my car service small or large
5/ 5stars
by Buckaroo
on January 23, 2015
The Arden Firestone takes care of all my auto needs. I live 20+ miles from the store and wouldn't consider going anywhere else. Great group of guys.
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