Car Repairs And Tires At 922 Loughborough Ave From Your St Louis Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 922 Loughborough Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

922 Loughborough Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #349711 Managed by Brandon Mcintosh

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll examine lights, headlights, hoses, and more. Additionally, our team believes in providing the best auto repair possible all at great prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 50 Reviews
5/ 5stars
by  
on October 9, 2018
5/ 5stars
by  
on July 17, 2018
My complaint was more so with the price of the wheel alignment. I spent almost $800 on 4 new tires, which was a fair price. The employee recommended, I needed a wheel alignment that would cost me additional $89.00. What could have been done better in my opinion. The wheel alignment should have been free if I purchase a set of tires from Firestone especially if I'm spending over $500. Overall, I was a little disappointed w/me having to come out my pocket with more money for a wheel alignment when it should have been included in the tire package free.
5/ 5stars
by  
on May 9, 2018
I love this place.. Their honest tells you straight up what needs to be fixed now.. And what can wait to next visit. .Eveyone is nice and respectfull. Im a first time vehicle owner at 41..so honesty goes a long way in my book.. Single mom of 2 grand mother of 1..and live on a budget still i wouldnt take my vehicles no where else.. Thanks firsestone for keeping my and mines on the road...
5/ 5stars
by  
on March 30, 2018
Service was conducted very promptly and cost seemed fair. Overall experience was excellent. Enjoyed coffee, tv, and ability to charge my phone and use included wifi.
5/ 5stars
by  
on March 21, 2018
5/ 5stars
by  
on January 24, 2018
The store manger. Brandon and Gene the service manager have always been extremely professional and have earned my trust. No something easy to do in the auto service business.
5/ 5stars
by  
on November 27, 2017
I came in for brand new tires on the front of my Grand Am. Blaine was one of my technicians at the service desk and he was very kind very polite and knew what he was doing. After they put new tires on my car they recommended that I get a front-end alignment because it was really bad. After I left the store I was extremely satisfied with the work that they've done to my car it's like she drives brand new again I would definitely recommend this store to anyone looking for an overall top-of-the-line satisfaction. I also want to add that Brandon was my service tech who worked on my car. Thank you Brandon for the hard work and dedication to peoples safety..
5/ 5stars
by  
on November 19, 2017
I depend on the advice and services of Brandon, Bradley, Jake on all my cars.
5/ 5stars
by  
on October 7, 2017
Blaine was great as always!
5/ 5stars
by  
on August 23, 2017
5/ 5stars
by  
on August 13, 2017
Professional. Fast. Courteous
5/ 5stars
by  
on July 27, 2017
Great experience! New tires and great service!
5/ 5stars
by  
on July 17, 2017
Great staff and sales advisers, very professional, courteous and really tries to work with the customers to help meet their needs.
2/ 5stars
by  
on June 22, 2017
Too expensive
5/ 5stars
by  
on May 12, 2017
Clean. In by 8, out by 10. Full service and inspection. Advise on wheel maintenance. 710's rotated, balanced, aligned. Kudos to 02 BRAD and 09 BLAINE for able and caring attitude.
5/ 5stars
by  
on February 24, 2017
I started using this location about a year ago. I used to only take my FJ cruiser to the toyota dealer for service. I originally stopped to check on pricing for tires. Blaine got me such a great deal on some firestone tires, with lifetime alignment, rotation and balance (at any firestone nationwide). He also explained why the firestone tires (that I bought) were better than the hankook tires I had been looking at online. He wasnt pushy, just honest and straightforward. No BS like the other places I had checked. Ive gotten my vehicle serviced at this location since. I can always get an appt for that day or the following day. All the guys in the shop do a great job taking care of my vehilce. I recommend this place to everyone.
5/ 5stars
by  
on January 22, 2017
My service writer Eric is the best! He always makes sure I understand the repairs needed. He also makes sure that I am aware of the deals and explains my coupons so I get the best deal. Their waiting area is clean and comfortable and all of the employees I've encountered have been professional and friendly.
5/ 5stars
by  
on December 29, 2016
The attention to detail, the customer service, and overall experience exceed my expectations. The employees are always polite, knowledgeable, and mindful of how important my time is. The attention to even the smallest detail make me confident in their service as a whole, and I have yet to have a bad experience.
5/ 5stars
by  
on December 24, 2016
I've been a fan of the team at the Loughboro Firestone since it openened. Those guys have always taken great care of me and my vehicles. I have and will continue to bring them my business and recommend them to my friends whenever possible. Great shop!!!
5/ 5stars
by  
on December 7, 2016
I would highly recommend going to this location for any of your car repair needs. The staff is superior and genuinely looks out for their customers.
5/ 5stars
by  
on September 18, 2016
I work 2 jobs and was crunched for time. He recognized me from frequent visits. He's friendly and got me an appointment right away so I didn't have to wait.
5/ 5stars
by  
on June 15, 2016
The Firestone guys did a great repairing our trusty 1999 minivan. Appreciate their patience in showing / explaining what had occurred to engine and working with me a day while I determined if such an expensive repair was warranted on the aged vehicle. Thank you guys, appreciate the great service!
5/ 5stars
by  
on May 6, 2016
Perfect!
5/ 5stars
by  
on April 11, 2016
Even though I didn't have an appointment they didn't make me wait. They were very friendly and informative and didn't hesitate to explain things to me. I would be happy to come back.
1/ 5stars
by  
on December 24, 2015
Did not have good experience here was way overcharged. Not to mention they didn't fix my truck.
5/ 5stars
by  
on December 22, 2015
Got in and out quickly, was very happy with the work and the service.
5/ 5stars
by  
on November 24, 2015
They were accommodating, fast and very friendly. They gave us advice that saved us from spending unnecessary money and the technician did a great job ensuring that our car was as good as new! My husband and I only have one car, so we were stuck there until it was fixed, but the location is great, next to a Panara and a Starbucks with a few other places around to eat so we were able to be productive, cozy and well fed while we waited. It is the ideal car-fixing scenario.
2/ 5stars
by  
on November 23, 2015
I used them a week ago to have a thermostat replaced. I had no issues before, other than a coolant code. After service vehicle had no antifreeze and was running hot. Could have damaged my engine. When l called about the issue all I received was blame shifting and mechanics trying to sell me more services.
4/ 5stars
by  
on November 14, 2015
I had some pretty tight time constraints, but your Loughborough store here in St. Louis went out of their way to get me in and out in my window I had to make my next appointment--without dropping the level of service everyone else was receiving. Impressive, and appreciated.
5/ 5stars
by  
on October 13, 2015
I am glad I went a week ago to get new tire's l am very happy l did
5/ 5stars
by  
on September 27, 2015
Friendly and helpful employees. Always give good knowledge on repair and technical assistance.
5/ 5stars
by  
on September 13, 2015
Matt, Drew, and Mike always give me the straight story and look for coupons to make their great work even better!
2/ 5stars
by  
on September 6, 2015
I went to get my tire fixed and my tires were under warranty but they were unable to patch the tire so they said they would pro rate the new tire but then later told me the brand of tires I had were dis continued so they could not pro rate and I would have to pay full price. If my tires are still under warranty why did I have to pay full price?? Didnt want confrontation but I will not go there again for new tires
5/ 5stars
by  
on September 6, 2015
The BEST customer service ever....fixed a job 2 other shops wouldn't touch! Gene Brussman is an awesome service manager, got it in on super short notice, kept me informed (not once did I have to call him over the 2 days), job completed as quoted, along with an additional issue found & was even shown the bad parts on pickup & explained what had happened and how they repaired.....Best store ever to do business with!
5/ 5stars
by  
on July 13, 2015
We took two of our vehicles in and they were very friendly and great at explaining everything.
1/ 5stars
by  
on June 8, 2015
I went to the Loughbourogh location on a Monday for; oil change, tire pressure light and headlight. By Wednesday my car was going crazy(dashboard light, beeping and loud engine sound)... Call the shop, was advise to take it to closet location.... Had to get a rental... Found out that the "oil filter seal" was off/broken/incorrect or something like that. I went back to pick my car up Wednesday and haven't heard from the Loughbourogh location since. My problem is, on Monday I saw the repair guy wiping oil off my car but nothing was said to me then, I had to keep the rental for two days, I haven't heard from the shop manager about to inconvenience or to offer anything as compensation.
5/ 5stars
by  
on May 27, 2015
Gary at Firestone went above and beyond his duty to satisfy this customer.
5/ 5stars
by  
on April 22, 2015
I used them last week and they did a very good. On my RV and very Great adituded.
3/ 5stars
by  
on April 21, 2015
All the vibrations in the tires is gone and it drives great . Good job ! However I was alarmed when told it needed upper and lower ball joints on both sides and that it would not pass a safety inspection .I stated it just passed a state safety inspection at the dealership , then I was told it was a misunderstanding from the technician and it didn't need replacing . Honest mistake ? I hope so , but I am leary of this !
5/ 5stars
by  
on April 11, 2015
I took my truck to Brandon with a ton of problems and they got me fixed right up all in one day without any surprises. All the time they treated me like a rock star. Brandon, Jake and all those guys totally rock. Great shop!
5/ 5stars
by  
on March 5, 2015
The most professional staff and quality repairs I've ever experienced
3/ 5stars
by  
on February 27, 2015
All the personal were polite and professional. Our continued problem is the "time" that it takes AFTER a time is scheduled.We arrive on time but have never been seen "on time." Never have we been serviced even a hour after the scheduled "appointment." Why even bother with making an appointment?
5/ 5stars
by  
on February 27, 2015
I went in awhile back to ask a question about my tires and the guy just casually checked the pressure on my tires as he was talking to me. I asked him what I owed him afterwards and he said that it's a free service. *Sigh* So then I got a coupon for an oil change and used it, and the (different) guy told me a couple things I should keep an eye on and I discovered he was right. Not the shortest wait but I think I will keep coming in.
3/ 5stars
by  
on February 10, 2015
If problem brought to employes, they will fix it. I had gotten a tire fixed and spare checked. the bar for my jack and screws were missing and spare was not fixed back in place and jack iron was missing. I got new tires at a discount not 4 for 3!
2/ 5stars
by  
on February 4, 2015
First time in years not too happy w my firestone guys. No updates/had to call myself a couple times to see what was going on.
5/ 5stars
by  
on February 2, 2015
BRANDON AND HIS TEAM ALWAYS TAKES GOOD CARE OF ME!
5/ 5stars
by  
on January 27, 2015
Every time I visit Brandon's store I am greeted with excellent customer service and timely service for my vehicle. Brandon and his team are vey helpful and always a pleasure to work with.
5/ 5stars
by  
on January 25, 2015
Not only did they fix my tire, but they also explained what they did. They also pointed out future possible issues with my car and estimated when I should come in next. They fixed my car quickly and efficiently at a reasonable price. The best place in town to get your car fixed! Will recommend to a friend.
1/ 5stars
by  
on January 24, 2015
I think the service manager gave me bad advice on unneeded repairs which could have cost me more money.
5/ 5stars
by  
on January 23, 2015
I got a nail in my tire and called them up. They stated they were busy, but could get to my car at a specific time, followed that with the length of time it would take to repair the tire and an estimated cost. They were true to their word about everything they said. That is not only great service, but great customer service!

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