Car Tires And Services At 36797 Van Dyke Ave: Firestone Complete Auto Care In Sterling Heights

Ready to come in to your local Firestone Complete Auto Care on 36797 Van Dyke Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

36797 Van Dyke Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #24619 Managed by Nathaniel Simko

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our trained technicians will take a look for free with our courtesy check. We'll check oil level, wipers, belts, and more. Plus, we're dedicated to providing the best auto repair possible at affordable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 33 Reviews
5/ 5stars
by  
on March 6, 2018
I ended up going in for a flat tire repair thinking the tire could be repaired unfortunately it wasn't but the situation was explained to me buy service advisor Mike and I ended up spending more money but I understood why with hopes of actually saving myself money down the road by replacing a possibly defective Tire thanks to the service team at Firestone Complete Auto Care on 28th Street in Grand Rapids Michigan.
5/ 5stars
by  
on January 31, 2018
The staff were great at explaining and keeping me informed. I was in a hurry and they finished fast! Bryan, at the counter, was fantastic and so was the female mechanic that fixed my car!
5/ 5stars
by  
on December 22, 2017
found my tire size and make, and installed it the same day.
5/ 5stars
by  
on September 14, 2017
It just does not get any better than the terrific customer service that we experience each time we visit. Sam, Brian, and John always keep you informed and aware of the status of your service. Two thumbs way up!
5/ 5stars
by  
on March 24, 2017
Staff was knowledgeable about vehicle specs and recommendations. Very friendly and not pressuring on extra services that were not needed. Clean and welcoming professional establishment I recommend it to everyone.
5/ 5stars
by  
on March 15, 2017
Cassandra was very pleasant and knowledgable with my questions. Brandon also was honest and efficient with the repairs. It was a great experience for me.
3/ 5stars
by  
on September 19, 2016
good experience overall other than the fact that the bill breakdown was not explained.
5/ 5stars
by  
on June 6, 2016
5/ 5stars
by  
on December 26, 2015
Dropped truck off at 7:30am on a Saturday and I had a dedicated technician working on it the entire morning. The job was completed ahead of schedule at 1pm. The staff here is one of the best that I've encountered in the 15 years that I've been taking my truck to Firestone.
5/ 5stars
by  
on December 4, 2015
Yesterday I was on the road and my tire failed so I drove right to firestone since I have their tires and go there for my oil changes. I already know they are friendly so i was confident they could help me out. Sure enough they had me back on the road in no time and were so friendly about it, updating me as it was getting worked on. their pleasant attitude helped my visited there go by fast and their prices are good too!!
5/ 5stars
by  
on November 18, 2015
It was a pleasant experience from choosing the new tires on line to talking with the store manager and the mechanic who installed the tires. Thank you, I will recommend Firestone Tire Centers to all my friends. Good job, George
5/ 5stars
by  
on November 5, 2015
Was very happy with the treatment I received, and how friendly and courtesy they were.
5/ 5stars
by  
on October 19, 2015
Mike and Chris took such great care of me and my car. I also enjoyed chatting with them. Good people!
5/ 5stars
by  
on October 15, 2015
I was having all four tires replaced on my Jeep and had to wait at the shop until they were finished (because I am not from the area). The staff members were very friendly, quick, and efficient. They checked all of my fluid levels, my air filter, etc. When they reported anything that might need further inspection, they did NOT pressure me into buying anything that wasn't absolutely necessary. They suggested that I keep an eye on a few things, but again, they didn't hassle me to buy anything that I didn't absolutely need (other than tires, I got a much needed alignment that I had already planned to get when I went in). All in all, I would recommend this Firestone to my friends and family. I am very satisfied overall :)
1/ 5stars
by  
on October 12, 2015
Dropped my wife's car off on Sunday night, Firestone had all day to diagnose and work on the car. I was told the mechanic had my car and another one to work on yet the car was not ready by closing time. The mechanic and counter person stayed over to make sure we got the car back and I am grateful for that. The system check is redundant to a point, I don't care if light bulbs or wipers need to be changed or other non essentials at the moment, I want to know the major things I brought it in for. We have the car back and now there is a rear banging noise that was not there before and the front driver side still had a banging noise on bumps. There was something mentioned about the muffler but did not give a reason why, I was asked if the car had ever been in an accident and yes it had but 4 years ago, how was this tied into the muffler problems. Not happy and don't know if I can trust this Firestone to do future repairs.
5/ 5stars
by  
on October 3, 2015
Been customers for over 20 yrs wouldn't think of going anywhere else. Staff goes out of their way to get us safely back on the road
5/ 5stars
by  
on September 21, 2015
Due to unforeseen circumstances, I had a complete tire blow-out to a large pot hole. Firestone was will to work out a terrific cost reduction of over 25% for the purchase of 4 tires, oil replacement, and vehicle check. I have been a committed customer for over 10 years at the Firestone, Sterling Heights location. The manager has been outstanding in assisting me with tremendous savings over the last year and I highly recommend him.
5/ 5stars
by  
on September 1, 2015
Stephanie and Mike are fantastic, they really care about the customer and really know what they are talking about. I had a noise problem, Mike went to my car and felt my tires, he had them rotated and my problem was solved in less then 20 min. That is Caring and Great service. Thanks a Million Mike.
5/ 5stars
by  
on August 23, 2015
I came in for an oil change. Mentioned I was having idle issues with my vehicle and through a little digging found a issue with my idle component. The tech promptly took care of the issue and saved me a trip to the dealer.
5/ 5stars
by  
on July 7, 2015
My battery was not taking a full charge. Stephanie had the problem diagnosed, and the problem resolved.
4/ 5stars
by  
on July 5, 2015
Needed a quick oil change and got it along with a good conversation with the manager.
5/ 5stars
by  
on July 5, 2015
I was enroute to Toronto and got two nails in two tires. Store fixed the problem quickly and economically
5/ 5stars
by  
on June 28, 2015
They did an excellent job and went beyond expectations
5/ 5stars
by  
on June 25, 2015
The staff I encountered were all very knowledgeable and helpful.
5/ 5stars
by  
on April 26, 2015
I'm satisfied with the services and the good staff of Firestone
5/ 5stars
by  
on February 26, 2015
great service honest, reqpaired as quickly as possible
5/ 5stars
by  
on February 3, 2015
Very good service, vehicle always fixed ritght the first time. only complaint is the cost, it it much higher then other places.
4/ 5stars
by  
on February 2, 2015
I go there for my oil change.but the guy who did it put the wrong tire cap color.so im driving around in the city with a gray tire cap while the rest are black.
5/ 5stars
by  
on January 30, 2015
I can always depend on Firestone for quick service with an explanation that I can understand of what needs to be done to my car and how long it will take to repair it, but mostly the financing offered makes Firestone preferable to my car dealer's repair service.
5/ 5stars
by  
on January 24, 2015
During all my visits, they were always very helpful. Best Auto service center I came across.
5/ 5stars
by  
on January 24, 2015
I have been with Firestone for many years. No other car doctor compares. Great service and even more important great people.
2/ 5stars
by  
on January 23, 2015
My issue is simply how current management values (in this case 'does not') my business. I see no appreciation and have been made to feel like a second class citizen. I have gone elsewhere.
4/ 5stars
by  
on January 22, 2015
Use firestone for the better part of all repairs. There are some things they said they fixed, but did not. Not happy about it but when asked why my vehicle makes that noise, I just tell them that Firestone won't fix it.

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