Car Tires And Services At 32525 Gratiot Ave: Firestone Complete Auto Care In Roseville

Ready to come in to your local Firestone Complete Auto Care on 32525 Gratiot Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

32525 Gratiot Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #6149 Managed by Gary Gill

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll examine tires, headlights, hoses, and more. Plus, we're committed to giving you the best service possible, at affordable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 60 Reviews
5/ 5stars
by  
on October 13, 2018
Great experience . Very happy with service.
5/ 5stars
by  
on October 8, 2018
I was running late to pick up my car and when I called , Jeff said not to worry that he would wait for me. He was so nice and it was a Sunday and I’m sure he wanted to get home but he waited 25 mins. For me. He was so nice about it and I was so appreciative because I needed my car for Monday! Always great customer service at this Roseville location . I’ve brought my cars here for years! My children also have their cars serviced here.
1/ 5stars
by  
on August 24, 2018
Tiffany is horrible worst customer service and experience I have ever encountered
5/ 5stars
by  
on June 26, 2018
Quick service
5/ 5stars
by  
on June 5, 2018
1/ 5stars
by  
on May 19, 2018
Lack of customer service! Glad I called a half hour before they closed to get my vehicle back before they kept it until the next day without notifying me. I tried to get an alignment done last time and they told me the ball joints were bad and they couldn't do it. Now this visit, they didn't even question it and supposedly they did the alignment. Have had to call the store from inside to get someone up to the registers. Upon arriving to the store I am stared at instead of greeted when nobody else is around. I have to greet the employees and ask for their service?
2/ 5stars
by  
on April 21, 2018
Worst service I have ever gotten at this location and I have been going there for years. Had an unusually long wait. Had dropped off my vehicle and it was promised by 5-6p. Had arrived to pick it up and was told not much longer. No one told me why the tech walked away from my car to work on another. Almost an hour later after saying I'd take a refund for the services the tech hadn't done( all I was having done was an oil change, new wiper blades and an air filter)they quickly finished my vehicle. I left wondering if I even got all the services I paid for.
5/ 5stars
by  
on April 18, 2018
The engine light was on my dashboard which was of great concern to me. The technicians at the Roseville Firestone Complete Auto Care quickly found the cause of the problem and fixed it in no time. If you need excellent service for your vechicle, you can count on this Firestone to take the best care of you and they are trustworthy. They won't make a minor problem bigger than it really is.
1/ 5stars
by  
on March 23, 2018
Thay striped my oil drain plug and didn’t fix it right that put a self taping plug in it
5/ 5stars
by  
on November 29, 2017
We love our Firestone family ! Roseville location is thoroughly knowledgeable about all of there products . They are very patient with educating, explaining, and answering any concerns by there customers. Thank you all for your phenomenal customer service, daily!
5/ 5stars
by  
on November 13, 2017
I wish I could remember the names of the CSRs. They handled my situation and transaction very well. The technician walked me through the computerized alignment report and we discussed the next steps to correct what was causing unusual wear on one out of four tires. Overall I was very happy with the service and support provided by this Firestone location.
5/ 5stars
by  
on November 8, 2017
I WAS VERY SATISFIED WITH BUYING EXPERIENCE AT THIS STORE
2/ 5stars
by  
on November 6, 2017
5/ 5stars
by  
on October 8, 2017
5/ 5stars
by  
on August 30, 2017
I felt confident in the employees that were taking care of my car. Took a little longer than I expected, but it was worth while. I felt extremely satisfied in the quality of work that was put into my car. Even though my car was due for a routine oil change, I had a complete inspection performed. The employees made me feel comfortable that my car is in deed in good shape. I don't know much about vehicles in general, they explained the entire process to me. I definitely recommend this store due to the friendly environment and staff. Most definitely the service they provide. Thank you for making me feel confident in vehicle.
5/ 5stars
by  
on July 30, 2017
Just a trailer tire, went better then expected. They were 30.00 cheaper then the guys across the street that said I had to pay for mounting and balancing...(you don't balance trailer tires). Hence , I went to firestone. A+ service and pricing.
5/ 5stars
by  
on July 8, 2017
I have been taking my cars to this location for over 10 years. I have no complaints. They are friendly and honest. I had brakes and oil changes mostly eveything usually goes well.
5/ 5stars
by  
on February 7, 2017
Very honest group of sales people. That's what I respect the most. Run by a great man by the name of Gary, who helps me to his fullest anytime I visit his location.
5/ 5stars
by  
on February 3, 2017
Gary is a great service advisor.Thanks for all your help.
5/ 5stars
by  
on November 5, 2016
Gary and staff are polite and made sure I had everything I need done on my car done and explained things if I asked. Thank you guys!
5/ 5stars
by  
on July 25, 2016
The best automotive maintenance experience ever. Friendly, informative and efficient. I was kept well informed and the service advisor called to inform me of needed repairs prior to work beginning. A short while later I was called again to inform me the job was completed. Every automotive experience should be this professional and I've already recommended Firestone of Roseville to several friends! THANK YOU! D. Zeiger
5/ 5stars
by  
on July 10, 2016
5/ 5stars
by  
on June 28, 2016
I have always had a positive experience. I never feel pressured to make an unnecessary purchase. They are honest and I like that!
5/ 5stars
by  
on June 9, 2016
I was able to have my car towed into the store and have the rep provide the size and amount for 4 brand new tires due to vandalism of the tires that were on the car. I appreciate Kevin (Rep) who set me up with a total cost that I was able to apply to my Firestone Credit Card.
5/ 5stars
by  
on May 10, 2016
3/ 5stars
by  
on April 26, 2016
Didn't appreciate being lured into a coupon for $19.95 oil change and being blindsided by the no disclosed fees for oil filter disposal ($2.99) and a fee of $5 for labor
5/ 5stars
by  
on December 23, 2015
I wanted Firestone destination tires for my older Cadillac Escalade and I happened to be driving by the Firestone dealer on Gratiot Ave and stopped in and told the counter guy what I wanted, they installed them in a little under an hour. My return the the dealer for tire rotations, he explained the problem I was having with TPMS. I returned several weeks later and they took care of that and and an oil change. Each time the service was quick and complete. I made a great choice when I choose this Firestone store. And even tho I live a ways away I'll be back!
5/ 5stars
by  
on December 17, 2015
I had a loose wheel bearing--they fixed it perfectly the first time and now there is no humming sound.
5/ 5stars
by  
on November 27, 2015
I will only shop here for my tires because they are always fast and efficient. They always take good care of us and the service is outstanding. I like how the sales associate helped me save money especially around the holidays.
5/ 5stars
by  
on November 18, 2015
Kevin at Firestone is the BEST! He is honest and great to work with. He understands the clients needs and has options for the clients. I love working with Firestone because they have great people!
5/ 5stars
by  
on November 17, 2015
Booked an appointment online, They completed the work as quoted. Great folks to deal with.
5/ 5stars
by  
on November 13, 2015
Had an appointment for an oil change & tire rotation (which was performed completely & correctly), they pointed out some items (brakes & struts) that were wearing and would need to be addressed soon - No High Pressure Sales pitch pushing me to get it done that day. Living paycheck to paycheck, they knew I couldn't afford those services right now & they didn't push it.
1/ 5stars
by  
on September 28, 2015
Came in for a oil change and tire rotation. When I picked my car up I needed a starter. Explain that please!!
4/ 5stars
by  
on September 21, 2015
Service Rep was friendly and very knowledgeable of the products and services. I will definitely use Firestone Complete Auto Care - Roseville in the future as well as recommend them to my friends and colleagues.
5/ 5stars
by  
on September 12, 2015
Quick Service, Good service provide with oil change.
5/ 5stars
by  
on September 10, 2015
It is a nice feeling when you can send your wife or daughter there and have peace of mind
5/ 5stars
by  
on September 7, 2015
Cant go wrong trust me get to a firestone for great service
5/ 5stars
by  
on August 6, 2015
I went to get new tires and have my car front end looked at. The Firestone employees were fair and took the time to explain everything that was an issue. I left feeling as if I was treated right and I did not get taken advantage of. That is hard to come by these days! Thanks Paul, Kevin, Denis and John!
5/ 5stars
by  
on July 4, 2015
Steve made my tire buying experience awesome. Really like the tires and a great job.
5/ 5stars
by  
on May 20, 2015
service was first class. I thought all I needed was for my tires to be rotated but the brakes were squeeking. So the attendant took me into the bay area and showed me how my pads on the front had rubbed into the metal and was making that awful sound and also how the pads on the back were wearing unevenly. The job was done quickly, smartly and professionally. I even walked next door to the local coney island and had the best grilled chicken sandwich of my life..Great job all around...dana
5/ 5stars
by  
on April 13, 2015
My car was making a loud noise. It turned out one of the wheel bearings needed to be removed and replaced. Jeff and his tech Dennis K. took care of this problem. Now its as quiet as a whisper!
5/ 5stars
by  
on April 12, 2015
The Firestone in Roseville Michigan takes great pride in honest and friendly service on all of my 5 vehicles. The sales staff is second to none in my opinion. The technical staff has always been able to address my concerns and takes wonderful care of my family and our vehicles.
1/ 5stars
by  
on March 2, 2015
I was in twice over the last year...and was not treated as well as should have been.
5/ 5stars
by  
on February 27, 2015
Had a battery installed without an appointment and the job was done in a very timely fashion by friendly workers! Other places had said that the battery location was very hard to get to and wanted to charge me a lot more money to do it. Both the battery price and installation was very reasonable.
5/ 5stars
by  
on February 25, 2015
I had a lot of work done but the work they did was something I wasn't expecting. I had problems for the last year with a bad gas gage causing me to record my mileage. I took it into the dealer and they wanted to replace my gas tank and fuel pump for almost a grand. Well when I got the call to say my vehicle was fixed I was told that the fixed a bad wiring harness for less than a diner for two and my gas gage worked. Way to go Firestone, this is why I have taken my vehicles here for the past 15 years!!!!
5/ 5stars
by  
on February 8, 2015
Great service.....no high pressure sales.....excellent customer service!
5/ 5stars
by  
on February 7, 2015
The Firestone store in Roseville ,MI is my only repair place for all 6 of my cars & Trucks. Kevin Walsh and Jeff (unknown last name) have always taken Great care of me, My wife and Daughters. I have bought all new tires, Breaks, and other Major repairs on 4 of them. My other two are running OK and have not needed repairs, But if they were in need of repair the Only place I would take them is the Roseville Firestone Store. All of the workers in the shop seem to be very knowledgeable in there work they have also been very friendly and helpful. I am totally disabled and can not work on my cars anymore. It is very hard to find all the qualities that I am looking for without being taken advantage of. I trust all the work, they stand behind it and that means allot to me because all of my Loved ones are driving or riding in them. I recommend them to everyone that is in need of repairs and/or Tires. If you need anything more please contact me, Thank You! Leo J. Holstine
5/ 5stars
by  
on February 3, 2015
Always head back to these guys even though it's a bit of a distance!
5/ 5stars
by  
on February 3, 2015
I normally just get tires from Firestone, but while I was there I told them the oil change place I went to said I needed brakes. They looked the brakes over while replacing the tires and told me there was no need for new brakes! I had already planned to get the brakes and spend the money. Tehy coudl have taken advantage of me, but instead they were honest. I am so impressed with this and I recommend the Gratiot Firestone to everyone!
4/ 5stars
by  
on February 2, 2015
batterie was replaced once and it died on me. they were wonderful to replace it with a stronger batterie but could not find out the reason the original batterie was not good enough. not having answers is frustrating, but a least they were honest and not trying to fix a problem that was not there.
5/ 5stars
by  
on February 2, 2015
I am VERY satisfied with Firestone. I was experiencing a problem with my van and they diagnosed it. It was a real good experience. Thank you
4/ 5stars
by  
on February 2, 2015
The customer service here is great. Prices about average. Quality of work is also great. The only downfall I have is the waste of time by people in the service area. I guess I am old fashion when it come to people playing with cell phones at work.
5/ 5stars
by  
on January 28, 2015
I've gone to Firestone for simple oil changes or getting all new tires & maintenance on my vehicle. Their service is quick & friendly!
5/ 5stars
by  
on January 25, 2015
I have been taking my cars here for years. Competitive prices, second-to-none service, and above all else, honesty. I trust no one else with my car care.
5/ 5stars
by  
on January 25, 2015
very convenient love the 6 months 0% intrest great location very onest
5/ 5stars
by  
on January 25, 2015
Quality service, reasonable wait times, advanced scheduling honored, competitive prices, no pressure sales advise.
5/ 5stars
by  
on January 25, 2015
had some major repairs done to my truck & I'm very satisfied with the repairs & price.
1/ 5stars
by  
on January 24, 2015
Tried to come in for an oil change, they scheduled us at the wrong time, when I called & talked to the manager he blamed me. Argued with me for several minutes. Will not go back to this location & will warn others not to either.
5/ 5stars
by  
on January 24, 2015
I use the Roseville location of Firestone Complete AutoCare for all of my Jeep's oil changes, tires, and routine maintenance. The guys there are so friendly and actually honest!!! Never pushy, never condescending like a young woman may encounter at different auto mechanics. I recommend this location to anyone!!! Reasonable prices as well and they are always ready and willing to work with you! :)
5/ 5stars
by  
on January 23, 2015
I have been getting my cars maintained at the Roseville Firestone Store for many years. All of the employees have been exceedingly wonderful each time I'm there. Thank you for all of your service throughout the years. Claudia Pietras

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