Car Repairs And Tires At 32670 John R Rd From Your Madison Heights Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 32670 John R Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
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Store #19216 Managed by Ron White

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine tires, wipers, belts, and more. Additionally, our team believes in offering the most consistent service on the market, at affordable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 34 Reviews
5/ 5stars
by  
on September 23, 2018
I was happy that I received a credit of over $200 on my former Firestone tires due to wear before expiration of the warranty.
5/ 5stars
by  
on July 12, 2018
Received excellent honest service from Scott, Tom and Ramiz. Each had taken their time to explain everything to me and everything was done in a timely fashion too. Comfortable waiting room, good honest service is what I look for and this is exactly what I received at the Madison Heights location. Yep, I would send my daughter there to have her car worked on as these folks are top-notch.
5/ 5stars
by  
on February 16, 2018
I left buying only 1 tire which shows they didn’t try to take advantage of me...a competitor store told me i would have to buy 2. Guys were great...
1/ 5stars
by  
on January 2, 2018
Worst place to go just save your time & money & go to Bell Tire
5/ 5stars
by  
on December 7, 2017
Excellent service, great prices!
4/ 5stars
by  
on September 13, 2017
4/ 5stars
on September 13, 2017
5/ 5stars
by  
on May 11, 2017
Got me in quick. Got all the parts in and assembled car. All was done that needed to be. Great service.
5/ 5stars
by  
on April 3, 2017
Great group of people ,fast service, reasonable prices
5/ 5stars
by  
on March 19, 2017
I visited the Madison Heights Michigan store (#19216) after having very poor service at a Firestone location in Sarasota Florida (#12378). I inherited a car from my grandparents and flew to Florida with plans the next morning to turn around and drive 1300 miles home to Michigan. Before leaving Florida I needed to purchase new tires and was adamant about my need for "all season" tires. I mentioned this need multiple times and they decided that I instead needed high performance summer only tires. Incredibly aggravating! After returning to Michigan two days later and with one day left before I needed to return to work I stopped in the Firestone store in Madison Heights. They were great and listened to me while I explained my predicament. The store service manager, Scott, explained to me that that is not what should have happened and provided me with a great solution right away! They had all season tires in stock and could switch them out that day. No charge to me! No battle in convincing him of how the problem should be fixed! I highly recommend taking your car into the Madison Heights store as they were friendly, helpful, and exceeded my expectations from the start! I felt welcomed and will definitely go back as I don't envision ever having to battle them for proper service!
5/ 5stars
by  
on March 2, 2017
I have brought my vehicles to this location several times and each time I'm taken care of. From the representative at the desk to the technicians that service my vehicle I have been treated like a VIP and most importantly my vehicles have always been repaired correctly.
5/ 5stars
by  
on October 22, 2016
I had an appointment and my car was taken on time and finished very close to the estimated time for completion. There was no high-pressure to purchase additional things or service I had not requested.
5/ 5stars
by  
on October 20, 2016
5/ 5stars
by  
on August 1, 2016
5/ 5stars
by  
on June 12, 2016
Although I had a 10a.m. appointment, I was not serviced until about 1 p.m., I killed some time with reading my book and sorting through some photos and paperwork - that I brought with me. The write-up guy was "perfect" - not a whole lot of chit-chat, yet he was "patient" to answer my questions and concerns - as well as provide me with follow-up service recommendation. I brought my car in - about a "rough ride", like driving over rocks, particularly at 60 mph. When I was told that I needed 2 new tires, upon my request, he showed me my tires - with steel/metal showing! I bought 2 new tires - even though I did not get my 40,00o mileage on the previously-purchased tires - which I mentioned to the write-up guy. I was "accommodated" with a discount, I guess. (-: The Royal Oak Firestone location has closed, and although the Madison Heights location is not near me, I would return to Mad. Hts for car service.
5/ 5stars
by  
on May 15, 2016
Quick and easy one hour visit. Second time coming here and happy with the staff and work.
5/ 5stars
by  
on May 10, 2016
I was very pleased with the technician's honesty in additional work that needs to be done. A friend had diagnosed it prior to my recent trip for tires and alignment. The tech did not try to sell me work that I didn't need. Being a woman it has happened in the past. Firestone has me as a customer now. Thank you.
5/ 5stars
by  
on December 25, 2015
I will have to say that another Firestone dealership that rotated my tires on a routine service checkup, failed to reset the TPS sensors, which was the cause of the problem. I made 2 additional trips to that dealership, and neither time left with my issue resolved.....it was stated the sensors should have reset on their own, and left it to me to check pressures manually in the morning before driving, checking them after driving a bit...... Madison Heights listened, had the right tools, took 10 minutes, and sent me down the road with my problem fixed, like it was no big deal.
5/ 5stars
by  
on November 27, 2015
Even though my latest visit to the Madison Heights Firestone shop was during the Thanksgiving holiday week the staff were able to get my Jeep in and out quickly. All service was done in an expert manner and there were no fingerprints, tell tale grease, etc. left on the vehicle when it was returned to me.
5/ 5stars
by  
on October 22, 2015
Great service, quick, and a very professional and knowledgeable staff.
5/ 5stars
by  
on October 22, 2015
Fixed my car in timely manner. Pleasant to work with
5/ 5stars
by  
on October 15, 2015
My brakes were going out and had a death in the family with many miles of travel expected. I called several places because I needed them done NOW. When I called Firestone in Madison Heights they said come on over we can do it now. Left my car and got a few things done and it was ready when I came back. THANKS!!!!!!!! pd
5/ 5stars
by  
on October 6, 2015
I brought my Chevy in after an upper/lower ball joint job for an alignment. The staff on hand was friendly and knowledgeable and were able to take care of every thing dame day and even gave me a ride home. Thanks again guys!!!
2/ 5stars
by  
on October 4, 2015
I requested someone from corporate reach out to me but I guess that won't happen. Overall, just a bad experience. The first time (2 months ago) I had service by this location-- the mechanic had to pick me up once my car was done. He dropped several F bombs while driving and complained about work life balance. Next time (2 weeks ago), I could hear the mechanics in the bays talking about customers as I sat in my husband's car waiting for my tires to be placed on. I shouldn't have come back after the first time.
5/ 5stars
by  
on September 17, 2015
I've been going here foe years, there always honest and very polite, I won't go anywhere else
5/ 5stars
by  
on September 7, 2015
I was preparing for a long road trip and a bit unsure about car readiness. During a previous visit,I was told that a noise was due to a valve problem in air conditioner which had been fixed at the Dealer. Rather than taking a chance returning it there I had Firestone fix it. They were informative, explained everything with clarity, ordered the part and fix the problem while I visited the mall! The trip was made without a problem!
5/ 5stars
by  
on June 1, 2015
Realistic Scheduling, test drive found an adjustment, rockstar team on a holiday even (Memorial Day)
5/ 5stars
by  
on May 12, 2015
Brought my car in for a few repairs and they stayed to get it finished for me so I could take it home. Dave is an exceptional mechanic! Everyone is so kind, takes the extra mile to talk with you regarding your car. Each and everyone there, Ron and another gentleman really treat you like a customer who means something to the company. I, for once feel secure to have my car worked on someplace without having to worry it won't be done right. How many times have we left a place and the car isn't fixed correctly? I can't thank all of you enough, thank you!!! It is so nice to see service as it use to be....hard to find these days.
5/ 5stars
by  
on February 27, 2015
My wife's car needed repairs and they told me everything they needed to do and what the cost was up front.............
5/ 5stars
by  
on February 26, 2015
They have taken care of my cars for tires, suspension, steering and other mechanical repairs for years. I have always felt that I could trust and rely upon them to take care of my vehicles. 302,000 out of my 2001 VW Jetta.
5/ 5stars
by  
on January 27, 2015
I have always been real happy with this location, ITS CLEAN, PROFESSIONAL AND HONEST
5/ 5stars
by  
on January 26, 2015
I work down the street from these guys, they do a great job!
5/ 5stars
by  
on January 25, 2015
The Madison Heights crew does an excellent job of maintaining four vehicles for our family. When waiting the sales crew always supplies fresh coffee and there is WiFi available along with television and magazines. When I replaced the tires on my Jeep the manager recommended a set that was less expensive than the set I had been planning on, and his recommendation has proven to be spot on - excellent performance for a lower price. The Madison Heights Firestone store is always my first call for vehicle maintenance.
1/ 5stars
by  
on January 24, 2015
Brought in my car for new brakes. All brake pads and discs were replaced They have been squealing loudly ever since. Brought the car back to resolve this many times. Manager Ron told me that "sometimes brakes just squeak". Never once telling me they would do what it takes to make me happy. In the meantime, I spent too much money and am stuck with brakes that squeal every day. They just don't care.

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