Car Tires And Services At 8815 Yellow Brick Rd: Firestone Complete Auto Care In Rosedale

Welcome to Firestone Complete Auto Care at 8815 Yellow Brick Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

8815 Yellow Brick Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #345510 Managed by Justin Bishop

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll inspect fluid levels, headlights, the battery, and more. Plus, we're committed to giving you the best service possible, all at reasonable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as seamless as possible.

    Customer Reviews

    (4.1 of 5) - 45 Reviews
    5/ 5stars
    by  
    on October 10, 2018
    Shawn Brown the store manager was very knowledgeable and great to work with. He didn't try to swindle me like other car repair places do. He was completely professional but also very honest. I told him my budget and he worked with me. Finding me reliable tires, and even threw in a discounted alignment. I didn't have to wait for my car to be serviced and I am very please with the service
    1/ 5stars
    by  
    on September 22, 2018
    Poor customer service and lack of communication
    5/ 5stars
    by  
    on September 14, 2018
    5/ 5stars
    by  
    on September 3, 2018
    Great customer service and pricing! Have been going here for years and don’t plan on changing where I get my car worked on!
    5/ 5stars
    by  
    on May 9, 2018
    The staff here is great. Justin great smile and warm greeting when walking into the door. And the speedy work or the techs. mines today (William) that laughed at my and my fiancée corny jokes and did a wonderful job on the courtesy check. Firestone in Rosedale always let's me know what and when something alarms them and should be taken care of. I will always return to this Firestone! Thank you so much for what you do.
    1/ 5stars
    by  
    on March 27, 2018
    This is my second time taking my car to firestone and both times I had to take my car back for a second service due to the issue not being fixed the first time. I got my alternator fixed in August and by September I was back there getting my alternator fixed due to a mistake. This time I got my rear brakes done with new rotors and pads and once again I had to come back to get the problem fixed within 24 hours. My brakes were still squeaking really bad and pressing all the way down to brake once I picked my car up and brought it back the next morning for inspection. Total inconvenience and although they have great customer service. The service is very slow and not reliable. I would highly recommend taking your car to another firestone location due to the constant issues associated with this location.
    5/ 5stars
    by  
    on March 20, 2018
    Took time to explain details both before and after service. Gave options and explained what problems might occur if certain items not repaired. Also, explained invoice before and after service. Never treated like burden no matter how busy they got.
    5/ 5stars
    by  
    on February 10, 2018
    Based on my experience at a previous location, I had expected to be there all day. I was out before noon! When they didn't have the number of tires I needed, they sent someone to get them instead of waiting around for them to be delivered. They alerted me to a serious mistake the previous location had made and corrected it. I WILL go out of my way to visit this location again. THumbs up to Justin, Greg and Will!
    5/ 5stars
    by  
    on February 2, 2018
    Everyone at this location is great. I can always trust they are taking the best care of my vehicle,
    5/ 5stars
    by  
    on January 22, 2018
    Huge complement to the firestone team at the Rosedale location these guys really went out of their way to get a tire for me that was not in their store while my vehicle was at store location for service they called me to let me know progress on my vehicle.They were extremely friendly and professional and had extreme knoledge of all my needs and the advice they gave me was fantastic.Thanks Firestone team at the Rosedale location.
    1/ 5stars
    by  
    on January 4, 2018
    It was a 5 hour wait with an appointment
    5/ 5stars
    by  
    on October 11, 2017
    Am very pleased with professionalism, as well as customer service, received at this location. I was well informed from the start, and well pleased final invoice was as quoted. Great job! Keep it up!
    5/ 5stars
    by  
    on September 23, 2017
    Excellent customer and technical service! Knowledgeable, professional and honest staff.
    5/ 5stars
    by  
    on September 14, 2017
    The staff was very friendly. They kept me updated the whole time my car was being repaired.
    5/ 5stars
    by  
    on July 2, 2017
    2/ 5stars
    by  
    on August 24, 2016
    Firestone replaced my old flat tire with a new one and the next day it was flat. Inconvenient but not a big deal so I decided to go to a branch close to where I live. I was eventually told my valve stem needs to be replaced the technician told me t would cost $25. I said no I'm not going to do pay for that so let me have the car back. He said ok and began processing my invoice. At the last minute he said "you don't want us to fix the tire even if it's for free", I said no. What really perturbed me about this incident was what the man wrote on my invoice, that he told me the flat repair was free and I declined the work. He conveniently left out the fact that he wanted to charge me $25 for a job they were supposed to do for free because it wasn't done right the first time. Of course this would expose his dishonesty so why not be divisive and lie to let the customer appear unreasonable.
    5/ 5stars
    by  
    on August 19, 2016
    5/ 5stars
    by  
    on August 12, 2016
    5/ 5stars
    by  
    on May 28, 2016
    Exceptional experience. I was about 30 mins beyond my scheduled appt due to traffic congestion; however, the fact that i had scheduled an appt was taken in account. I was out before the estimated time. The staff was generous in honoring a website quote for an item that wasn't available in the state. The staff was professional and courtesy.
    1/ 5stars
    by  
    on May 5, 2016
    Initially I brought my vehicle in for an alignment on 2-01-16 after having 2 new tires installed a week before. The vehicle was pulling to the right. They performed the alignment. There was no difference in the steering. I brought the vehicle back and they aligned it again. There was no difference in the steering again. I have since brought the vehicle back a total of 6 times. They have changed the steering box, control arm bushings and most recently the lower ball joints and have aligned it 6 times. The vehicle is still pulling to the right. There is no difference since the first time I brought it in. I dropped the vehicle off on Saturday 4-30-16 and spoke directly with the store manager Justin Bishop and explained exactly what the vehicle was doing and that the steering box is making a noise and the tires should be rotated as recommended. I have been here 6 times now. He assured me that it would be fixed correctly and I would not have to come back again. When I picked the vehicle up on Monday 5-02-16 the tires were not rotated, the steering box is still making noise and it is still pulling to the right. I have asked for these issues to be fixed for the last 3 visits now. Justin made excuses for his mechanics. He told me that he and 2 other people test drove the vehicle and it is perfect. The vehicle is dangerous to drive. This has been a major inconvenience for me, my wife and new born twins having to drop the vehicle off and pick it up for the last 3 months. I also work out of this vehicle and have to schedule my work around this issue being fixed. I have $1200.00 in worthless parts that I did not need to begin with. There was never a problem with the alignment before I had the new tires installed.
    5/ 5stars
    by  
    on October 6, 2015
    Had a wonderful experience with getting new tires. The staff was extremely helpful. Thank you!
    2/ 5stars
    by  
    on August 4, 2015
    Each and every time I went I sat + watched my car mostly just sitting in the bay area with absolutely no one working on my car. My last visit was an oil change. Appointment at 12:30 PM out at 2:30!!!! I was really ready to just scream. The length of time I sit there; just not right.
    5/ 5stars
    by  
    on August 3, 2015
    I'm a woman with an 11 year old car, so mechanics tend to try to take advantage of me. I'm not totally clueless about vehicles (my dad was a truck driver), so I'm delighted to say I never get that old familiar 'ripped off' feeling at Firestone! During my last visit, I had a brake light replaced and a synthetic blend oil change. I didn't mention to Firestone that another mechanic said my brake light is out because I have an electrical problem and recommended a specific electrical mechanic. Long ago, a mechanic damaged another car of mine to make money for the recommended mechanic, so instead of taking my car to that recommended mechanic or even telling Firestone the first mechanic said I have an issue, I simply asked Firestone to replace the brake light, which they did and which works just fine. Apparently, Firestone isn't in the business of damaging customer's cars to line the pockets of an affiliate. I must also mention that during another visit to have brake pads replaced, Firestone voluntarily said they'd first try to resurface the rotors before recommending the rotors be replaced!! I suspected it was a tactic to convince me rotors are needed, but they said the old rotor resurfaced just fine. I've never in my life ever heard of a mechanic not pushing expensive rotors each and every time every time brake pads are replaced!
    4/ 5stars
    by  
    on June 16, 2015
    I've been using this Firestone location since 2011 for their fine service, convenient location and affordable cost. However, I'm somewhat disappointed of the significant increase in cost for routine oil change (eg. $10 increase since 10/14) I can understand the increase in economical and inflationary cost, but I also believe in competition. It would be nice to see special offers made to dedicated customers such as myself, to keep form seeking a competitor. This was also the first time I was not provided nor offered a courtesy check which I always appreciated having done.
    5/ 5stars
    by  
    on May 10, 2015
    I used them about two weeks ago after a road side assistance company damaged one of my rims. The manager who attended to me was amicable, considerate of my time constraints, and ensured the issue was fixed in a timely and cost effective manner. It's clearly not just about the sale at this location. Doing right by their customers is a higher priority.
    5/ 5stars
    by  
    on May 7, 2015
    Great Service, friendly, knowledgeable employees, responded to my needs even though I changed my mind and had additional service done.
    5/ 5stars
    by  
    on April 28, 2015
    Went there to have my brakes replaced. Not necessary.
    5/ 5stars
    by  
    on April 25, 2015
    i get all my services here. they never leave me feeling like i was robbed for the services my car needs.
    5/ 5stars
    by  
    on April 16, 2015
    I bought a new tire and they installed it within 30 minutes.
    5/ 5stars
    by  
    on April 15, 2015
    I work in the business park and 6-8 months ago there were lots of issues with the work that was being done at this location. Several people at my office used to go to this location because it is very convenient to leave our cars and have it worked on while being at the office. Several of my co-workers experienced issues with the work done to their cars and refused to go back. I, however, never had an issue with any work done so I continued to go there. I had not been back in some time, for no reason other than I didn't really need any work done. I took my car in to get routine oil change, tire rotation etc... When I picked up my car Lenny assisted me. He let me know I had some items that needed to be done asap and other items that I had some time to wait. So I set another appointment for the following week and got those items done. The very next day, I noticed my car was leaking gas. Back I went. The following day I met with Justin who was nothing less than amazing. It was found that I needed to get my gas tank replaced. Justin worked with me on some things and made me feel like I could trust him and took care of me. I have seen such a vast difference in the customer service. Justin let me know they have been working hard to get customers back as there were indeed problems several months ago. I have referred several of my co-workers back there and they too have noticed a difference. Lenny and Justin are great employees and absolutely show they care about customers and the service provided.
    4/ 5stars
    by  
    on April 9, 2015
    My appointment was right on time. I was service and quickly out of the. Shop
    5/ 5stars
    by  
    on February 27, 2015
    The mechanic who did the service on my 2008 Conversion Van did a good job on my front end allignment .
    1/ 5stars
    by  
    on February 26, 2015
    Within a month I bought 8 tires for my 2 jeeps....had an issue with 1 tire and I had been told I could buy a warranty within 90 days by 1 employee. When I called I was told they wouldn't help me and were extremely rude! So much for customer service! Will never buy from Firestone again!
    4/ 5stars
    by  
    on February 26, 2015
    I have used Firestone for many of my car repairs over the years.
    5/ 5stars
    by  
    on February 26, 2015
    My Son works for Firestone in Fayetteville NC. I went to Firestone last year in Baltimore County & have been going there since. The prices are in the norm, the employees are top notch. There is a customer Rep named Iyana who I think could Manage a store of her own. Always helpful.
    2/ 5stars
    by  
    on February 16, 2015
    I went to the store today around 7:30 am and was told only one tech was there and it would be a while before he got to my car. So I made appointment for 3:00 which was the next available time. I arrived to the store at 2:40 pm and was told it would be around 5:00 before I was seen. Wow it really didn't make since for me to make appointment. Well I need to find another place that will honor there appointments.
    5/ 5stars
    by  
    on February 7, 2015
    When I had an oil change done, I requested for my car to be left in the parking lot for me to pick up after work, when it was locked up in the garage, I had to get a $125.00 hotel room!! The next day Marty made it up to me and I was again a happy camper!! The Rosedale, Firestone, will always have my business!!
    4/ 5stars
    by  
    on February 4, 2015
    Ive been with them for about 4 years now an seems to me like they give good service.they explain everything to you .i will continue to use them.
    5/ 5stars
    by  
    on February 4, 2015
    I'm always given a friendly greeting when I come in, they listen to what I want done, give me a price, and check to make sure I'm happy before leaving. They keep me updated on repairs when I have to leave my vehicle there and have always completed work on time. The over night drop off really helps as well.
    4/ 5stars
    by  
    on February 3, 2015
    I use to go to the other one and omg i would be there all day with a appointment but coming here im out within a hour after my appointment time
    4/ 5stars
    by  
    on February 3, 2015
    I use them for oil changes and tire purchaces for 2 vehicles
    1/ 5stars
    by  
    on February 2, 2015
    After bringing my vehicle in for new tires, I found that two of the wheels have been damaged by the tech. My wheels were like brand new beforehand, only having a few hundred miles on them.
    5/ 5stars
    by  
    on February 1, 2015
    I was there 3 weeks ago and received excellent service from female Afro-American women, who was very polite, friendly, took care of a the problem not resolved at the Moravia location, but taking Care of by this young lady on duty. I am truly satisfied with the results of a simple tire repair being fixed I within 30 minutes of my visit at the Rosedale location, hince the 2 1/2 hour ordeal at the Sinclair Rd Firestone. Thanks again, to the management staff at Rossville Rd location.
    5/ 5stars
    by  
    on January 27, 2015
    Wonderful service. Prompt, courteous and friendly. Bought tires last year and receive free tire rotations. I expected to have to wait a long time since my service is free but no, I scheduled an appt and was in and out in no time. I would highly recommend this location
    5/ 5stars
    by  
    on January 24, 2015
    Staff is helpful, work it top quality. I have been using service for years.

    Find The Firestone Complete Auto Care Location Nearest You

    Careers - Become a Teammate

    Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

    Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

    Careers at Bridgestone