Car Tires And Services At 4505 Johnston St: Firestone Complete Auto Care In Lafayette

Welcome to Firestone Complete Auto Care at 4505 Johnston St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

4505 Johnston St
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #568813 Managed by Howard Guidry

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our trained technicians will take a look for free with our courtesy check. We'll check oil level, wipers, hoses, and more. Plus, we're dedicated to providing the best auto repair possible at unbeatable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (337) 205-9964.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we work to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.8 of 5) - 41 Reviews
5/ 5stars
by  
on February 7, 2019
5/ 5stars
by  
on September 16, 2018
I have been a customer at this location for 10 plus years. The management and staff are always professional and courteous. Myself as well as my family members have always been treated with respect and honesty each and everytime we have had are vehicles serviced at this location.
5/ 5stars
by  
on June 28, 2018
As a woman, I have been to some places that I felt like I was being taken advantage of. I do not feel this way here. I know I will be given the best advice, and the best price!!
5/ 5stars
by  
on May 30, 2018
I have been to both of the other firestones in the area and none have compared to this one . they are awesome and friendly !
5/ 5stars
by  
on February 24, 2018
5/ 5stars
by  
on November 26, 2017
Best Firestone ever! Great staff and always a wonderful experience.
5/ 5stars
by  
on June 29, 2017
The Service Advisor (Carl) was very helpful and professional. He honored coupons that I had and the price they quoted me on an Email...The Technician(Gerald) did a very good, and a thorough job. Extremely satisfied with this store and the personnel I dealt with...Highly recommend this store to anyone...Will be getting Tires, Tranmission & Coolant serviced soon at this store...
5/ 5stars
by  
on May 31, 2017
5/ 5stars
by  
on March 17, 2017
The gentleman at the Firestone Johnston Street location are phenomenal. From the initial phone call to make an appointment to the checkout process, these gentleman were professional, kind, helpful, knowledgeable, and a pleasure to work with. I went in to get a tire checked for a nail and was provided with accurate information, legitimate suggestions, and great service. As with many auto service businesses there is usually a long wait, however the staff was able to fit me in quickly and had me out and back on the road in no time. It is very hard to find good customer service these days, especially in the auto industry. With outstanding customer service, reliability, and a great product, there is no where else you need to go than Firestone on Johnston Street. Thank you to the staff for all of your help!
5/ 5stars
by  
on December 30, 2016
I had a great experience with my recent visit to my Firestone Complete Auto Care store. My service advisor Carl B was phenomenal! He truly cares about his customers and their needs. He always has a smile on his face, a firm handshake and a "thank you for letting me help you with your auto needs!"
5/ 5stars
by  
on December 19, 2016
Good service & friendly guys, especially ole Brent & Carl!!!!
5/ 5stars
by  
on December 6, 2016
Claudio (service advisor) and his team provided excellent service including tires, brakes, alignment and other small items. Work was done on schedule and within estimated price range. Communication and explanations during the service process was excellent. I usually do not answer or complete surveys or reviews but in this case exceptional service and professionalism needs to be recognized. We have used Firestone in the past and service has always been as promised. Keep up the good work.
5/ 5stars
by  
on August 21, 2016
Staff is awesome! Very understanding of customers needs, they are not pushy with sales , very courteous and professional.
5/ 5stars
by  
on August 21, 2016
Very friendly staff. Keot me informed of progrss of my service and had me on my way as quickly as they could.
5/ 5stars
by  
on May 21, 2016
I always have a great experience coming to this location. All of the team members are friendly & really go the extra mile to help out in a situation. I live far from my parents & any family, so I rely heavily on this location to help anytime I suspect something wrong with my vehicle.
5/ 5stars
by  
on May 18, 2016
I have been dealing with this location for many years. The staff is always friendly and attentive and make every effort to fulfill my needs. I have purchased numerous sets of tires over the years and will continue to do so.
5/ 5stars
by  
on April 19, 2016
Love this place! The personnel are very friendly and helpful.
5/ 5stars
by  
on April 5, 2016
Carl, Claudio, and the techs are always sure to keep my car running the best it can. They let me know what work needs to be done, what can wait if necessary, and that all work completed is correct. I love my local Firestone!
5/ 5stars
by  
on December 2, 2015
Brought vehicle in for oil change and it was done before I finished eating lunch.
5/ 5stars
by  
on November 28, 2015
This is the best place for tires! The service at store #568813 was outstanding! Brent and his team are the only people I trust to put tires on my vehicles, they always have the customer in mind when they make suggestions about service and products. They will not talk you into anything you don't need and will not do any work unless they ok it with the customer. The knowledge they have about the products and service they provide is remarkable. They are able to relate information to you in a understanding manner. The best part is everyone smiles and are happy to see you when you walk in the door. The store is always clean and coffe is always brewing. There is a bay window there where you can watch work being done, every single time I've gone there people are working as a team helping each other out and not just standing around watching one guy do all the work. If they say they will call you at 11 o'clock, they will call you at 11 o'clock. Great staff! Great work! And very professional!
5/ 5stars
by  
on November 4, 2015
I've always been very please with the service that I gets when I go there
5/ 5stars
by  
on October 31, 2015
They show me other problems I been trying to look at under the car!!!
3/ 5stars
by  
on September 29, 2015
First my name enang solehudin i am so happy,the mechanic good
5/ 5stars
by  
on August 7, 2015
My car was towed to this location by the choice of my roadside assistance program. The manager was helpful, friendly, and knowledgable.
5/ 5stars
by  
on June 30, 2015
Great Service, would definitely recommend. Had the tire I needed in stock.
5/ 5stars
by  
on June 30, 2015
I went in early on a Monday morning with a request for an oil change and to look at a concern I had regarding my vehicle. They were too busy to take my car at the time, but took the time to explain options. It was fixed later that day-they were very communicative and professional each visit and over the phone.
5/ 5stars
by  
on June 27, 2015
I am well pleased with the store I go to. Mr. Brent Guidry is always the one I deal with and he is professional without being aloof, friendly, and honest. The past service a few weeks ago I dealt with Mr. Carl and he is also professional and honest. Mr. Guidry and Mr. Carl have good business sense, are knowledgeable, and have good customer skills. I am well satisfied and will not take my truck anywhere else.
5/ 5stars
by  
on June 16, 2015
replaced a blown tire. good service, friendly, helpful. kept me informed on approximate time it would be replaced. nice place.
5/ 5stars
by  
on June 2, 2015
I took my daughter's car there to have a battery replaced. She relocated to Lafayette about 6 months ago. This Firestone location was the only one that had the battery and could place it in the car quickly. There was no Acura dealer in Lafayette. Therefore, I had to call around to businesses to locate the right battery. This company really helped me. Thank you Firestone!
4/ 5stars
by  
on May 18, 2015
This location is near my house and i frequent this location and i work during the week and only have time on the weekends for maintenance. I never take my car anywhere else and always use the online coupons.the staff is always nice and friendly. I've had a few cars over the years and never let my cars get serviced by any other businesses. The credit card with no interest in the first ninety days also great and the prices are reasonable.
5/ 5stars
by  
on April 21, 2015
Reliable, fast service and professional, friendly staff!
4/ 5stars
by  
on April 20, 2015
Fit me in right before closing. Service was friendly.
5/ 5stars
by  
on February 28, 2015
In my most recent visit and as the case for the last approx. 10 years, I have always received outstanding service and value from this store.
5/ 5stars
by  
on February 28, 2015
I went for transmission leak and then asked for an estimate on shocks and struts and decided to get it done we set up my appointment and they did an excellent job and finished it earlier than we thought.
5/ 5stars
by  
on February 27, 2015
I desperately needed a tire alignment after hitting a deer, and needed it quickly in order to get back to Dallas for work. They understood my haste and were able to fit me in as soon as possible, and Butch clearly went above and beyond when doing the job (the parts underneath the car were rusty requiring expert attention). Thoroughly satisfied!
5/ 5stars
by  
on February 26, 2015
GREAT SERVICE, WORK IS DONE IN A TIMELY MANNER, CONVENIENT AND I AM CONFIDENT THAT THE WORK IS DONE RIGHT.
1/ 5stars
by  
on February 4, 2015
At the Johnston Street location, the manager was very rude and mean to me. They damaged my spare tire rim then got mad at me when I said they need to replace it. I feel very uncomfortable going to this location. Now I have to go to one across town because I am afraid to go to the Johnston Street location.
3/ 5stars
by  
on February 4, 2015
I changed my oil at the Ambassador location. I have been a customer for years and never receive a coupon book.
5/ 5stars
by  
on January 26, 2015
Always to the penny on estimates and they get repairs right the first time. No endless bringing your vehicle back over and over with added charges.
5/ 5stars
by  
on January 25, 2015
Service was professional, organized, and timely. Every employee encountered has always be courteous, professional, and patient.
5/ 5stars
by  
on January 23, 2015
I took my car to them and they knew exactly what was wrong with it.

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