Car Tires And Services At 1200 W Pinhook Rd: Firestone Complete Auto Care In Lafayette

Ready to come in to your local Firestone Complete Auto Care on 1200 W Pinhook Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1200 W Pinhook Rd
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Mon7a-7p
Tue7a-7p
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Thu7a-7p
Fri7a-7p
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Store #22160 Managed by Joseph Richardson

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our trained technicians will give your car a free courtesy check. We'll examine lights, air filters, hoses, and more. Plus, we're devoted to offering the most consistent service on the market, at affordable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we work to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(3.9 of 5) - 28 Reviews
5/ 5stars
by  
on January 31, 2019
Was able to get my tire fix in under ten minutes and make it to work on time. Great service.
5/ 5stars
by  
on January 27, 2019
Joe Richardson was awesome and professional. Very knowledgeable about his trade. The tech Mike Serviced my vehicle with great insight and patience. Ransom was also great and professional. Pinhook Firestone is the best. In southwest Louisiana. Thank you for your service .
5/ 5stars
by  
on January 23, 2019
Had a flat and was several miles away and it was a late evening. I Called ahead and by the time I got there the team was ready to assist. I was very well taken care of. I would like to recognize Mr. Random and Mr. Mike for their exceptional quality work and services. It was so comforting to have them there and being so professional.
5/ 5stars
by  
on October 16, 2018
great service
5/ 5stars
by  
on April 8, 2018
5/ 5stars
by  
on February 27, 2018
These guys are AWESOME! Very professional and friendly. They went out of their way to accommodate me when I had a flat tire on a Friday evening and arrived at the place just a couple minutes to closing! They were more than willing to stay late in order to change my tire and get us back on the road!! I TRULY APPRECIATE THESE GUYS!! THANK YOU FOR ALL FOR SUCH FRIENDLY AND CURTIOUS SERVICE!!
5/ 5stars
by  
on January 8, 2018
1/ 5stars
on July 31, 2017
a 700.00 job they quoted me on ,on a 2015 car with only 25,000 miles ended up costing me 0 dollars and 0 cents
5/ 5stars
by  
on July 23, 2017
very nice and professional.
1/ 5stars
by  
on June 16, 2017
Scheduling system is useless and does not make a difference. The shop was incredibly slow, nearly 8 hours for new tires and brakes with a scheduled appointment. Did not get the free alignment check, but had to come back and wait even more. Commitments were made by the staff and not kept. Go somewhere else. Poor service here.
5/ 5stars
by  
on March 26, 2017
I believe the people who represent Firestone make or break the company reputation. Ransom is a most honest sales manager. He does not try to sell me things I don't need and he recommends service I do need. When I found out he worked at this location, I brought my vehicle in and was not disappointed. Plus I printed out a coupon from the website and got my battery for $99 rather than $149.
5/ 5stars
by  
on February 20, 2017
Always the first place I take my car; she's 12 years old and at 214k miles but the technicians said she looks good and well taken care of. That's because I take her to firestone!
5/ 5stars
by  
on November 3, 2016
Another great serviced oil change.
1/ 5stars
by  
on September 17, 2016
Guys tried charging me $5,100 to repair my car stating that I needed an alternator, breaks, rotors, tires, shocks and struts. Tires, rotors, and breaks I knew about. However, alternator works fine as it is pushing 14v, which is completely acceptable. I went to a legitimate repair place and my shocks and struts are fine. Finally, I had to give these guys $60 to get my car back, for my oil change and a full car diagnostic THAT I DID NOT REQUEST!!! I just took their $500 survey just to vent and I have such a nasty taste in my mouth from these guys that after I vented I was asked of I want to enter the drawing for the $500 gift card that I clicked no. I will not step foot in that place again. Finally, the only think i can think of why they would do thid id maybe because I work at the hospital that I am rich uncle pennybags, I don't know.
5/ 5stars
by  
on May 14, 2016
Excellent service. The service manager greeted me by name when I entered the store. They worked with me to accommodate my schedule and explained to me what services had been done on the car. I love the friendly staff. Despite being busy servicing cars, they take time with each customer to create a personal experience.
5/ 5stars
by  
on April 20, 2016
Friendly smiles and conversation with front office and technician. Happy workers mean great service for me.
5/ 5stars
by  
on September 21, 2015
After having so much trouble with my dealership it was nice to get the service I needed, quickly, without any hassle! Thanks you!
2/ 5stars
by  
on August 6, 2015
I used the online appointment scheduler and still waited over an hour to get an oil/filter change and wiper replacement. On the positive side, there was a gentleman making the most thorough cleaning of the already-clean store I had ever seen.
1/ 5stars
by  
on June 12, 2015
I paid 25 to get a nail in my tire fixed. They were fast and courteous. However, the next day I was at Walmart getting the flat tire fixed again because the repair did not hold. Very disappointing.
5/ 5stars
by  
on May 28, 2015
I dropped my car off for oil change. They called when it was ready. Great service & cost!!!
5/ 5stars
by  
on May 25, 2015
I used them a week ago and they were very nice people. And I am satisfied!!!
5/ 5stars
by  
on May 23, 2015
Very last minute and I was treated very well and my salesman was very helpful in giving me a great deal. I would definitely recommend Firestone of Lafayette! Thanks for the Best Customer Service around!
1/ 5stars
by  
on February 26, 2015
First of all I made an appointment and arrived promptly on only to have to wait for the employees staggering in to eat breakfast and drink coffee while having individual conversations. Second took almost two hours to fix my tire with two other customers waiting jumped ahead of me with their oil changes. Last cost was outrageous paid what I could pay for a used tire just to get mine patched. I went to Firestone because I thought the brand would treat my new sports car. Three work is awesome, can't complain about that. Oh also it was freezing in the waiting room. I had to interrupt the manager and his crew to get the heat turned on! My new husband recommended you to me because he has been a customer of Firestone for over twenty years.
3/ 5stars
by  
on February 2, 2015
Customer service was quick and friendly! They were able to get my car in quickly for a break inspection. Unfortunately I would never use the company for anything other than tire services. The prices were outrageous and at least if not more than double what any other repair shops in the area charged. Mostly because of the jacked up prices for parts. All I can say is maybe because it was corporate and had their hands tied. I also did not want a firestone credit card so I could afford the outrageous repairs. Customer service was amazing and friendly, but if your pocket book is at all a concern try somewhere else. In the past I have been satisfied with my tire services, just would not use for any additional repairs. Sorry guys.
5/ 5stars
by  
on February 2, 2015
I brought my truck there and the service was fast and friendly!
3/ 5stars
by  
on February 1, 2015
They are great and convenient for tire issues and oil changes. Got a recommendation amd quote from Firestone for front end work and they quoted $2250. When to a local place and had the exact same work done for $1100. Way overpriced on mechanical services.
5/ 5stars
by  
on January 27, 2015
NOTHING SHORT OF GREAT!!!! Could not have been any better!!!!!!!!!!!!!
1/ 5stars
by  
on January 22, 2015
I have been a loyal customer for over 10 years, but this past year I had a very bad experience with the service on my car at pinhole location. The mechanic put the timer on backwards and messed up the engine. I feel like it should of been fixed or replaced. I have spent over 6000$ in repairs with Firestone.

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