on October 28, 2018
Worst customer service experience I've ever had with any service vendor
Responded on October 29, 2018
Hello, we apologize for the negative experience you had recently. We would like to learn more about what happened during your visit. Please email us at firstname.lastname@example.org with your contact information, a link to this review, and further details. We value your business with Firestone and we hope to hear from you soon. ^Katrina
Firestone Complete Auto Care - Covington Management
on March 29, 2018
I’ve been taking our family’s various cars to the Fields Ertel location for the past 10 years. They always explain if the cars need something and why. A few of our college kids cars were real beaters but they kept them running and most importantly safe. I trust these guys, they’re the best!
on November 15, 2017
Hi, thank you for the courteous service received, however corporate determinations on how to proceed with a simple repair are less than acceptable and will result in a reversal of 10 years of my family's business. Best, Dave Dressler
on July 8, 2017
Was in town for a few days and on the trip in we had a flat tire and these guys worked me in and solved our problem. Scott did wonderful job.
on December 1, 2016
Quick, effective, freindly, and affordable was my experience. Had a flat tire changed, took a total of 30 minutes, got in, fixed up, and back out on the road. Shortest time I've ever spent dealing with a car place. Haven't had an issue since leaving. Very satisfied with my experience.
on September 9, 2016
Would recomend them to anyone. Their work is honest and fast. truck was aligned, tie rod, new tires, and battery in less than two hours. For 3.5 hours of a job on a lifted dodge thats fast. And great customer service. And they will alert you when they find something that needs attention on your vehicle promptly and show you first hand the problem. I have experience as a technician and they amazed me at quality and speed of their work. Great buisness!!!
on September 8, 2016
The customer service person Jasmine is a credit to your business, from the time we called on the phone to in person, the details she explained were excellent, we live in Union Ky. but have had work done in your Covington store before and we wont change a winner.
on April 25, 2016
every time I go to firestone I get unpleasant surprises. You would think that after all the money I have spent so far they would give me some discounts or better deals.
on November 15, 2015
I had a flat tire and was over 50 miles from home. Clayton got a tow truck out to me minutes after my call. He was friendly and helpful on the phone. The tow truck operator was extremely friendly and professional. The car was towed, and while the tire could not be repaired, I got a new one and was on my way back home within 2 hours. It made a stressful situation so much better. Thank you.
on October 23, 2015
I have been using them for a few years but recently a few of my cars needed extra work and Clayton and Stefan were very informative and helpful
on August 30, 2015
I called with an issue regarding an alignment. A lot of places say my vehicle is too long to fit on their machine. Stephan told me that if their machine could not handle my van, he would find me a Firestone that could take care of it.
on August 6, 2015
They were super fast at servicing my car which is awesome cause I work 2 jobs and I drive a lot. They're also really nice. Thanks!
on March 15, 2015
Liked the old crew. Don't feel like I can trust the newer employees. Guess when you deal with the same people spending thousands you get a repoire with those people month after month when u keep switching people to other stores I think i just need to find new mech that will work on my car and b there next time
on February 27, 2015
fast, friendly, and actually cheaper than what I was expecting
on February 26, 2015
Bought 4 new off brand tires that were significantly cheaper than the major brands. Very good value.
on February 3, 2015
It has been some time since I visited this location for service. I understand there is not a lot of money to be made on an oil change but I do expect reasonable care and service to my vehicle. On one occasion my engine oil was overfilled by a quart. I found this because I checked the oil level after seeing oil on the driveway at my house. When the tech pulled the filter, oil ran into the lower engine cover and was not cleaned up. I removed the excess oil from the crankcase and cleaned up the oil mess. The next trip I mentioned this and the oil level was correct but I had oil running out on the drive again. Since that time I started changing my own oil again so I do not have to deal with the mess.
on January 26, 2015
I have been coming to Covington Firestone for years and received great service. At my last visit I requested an alignment which was not performed as well as paying for a tire rotation that also was not performed. I was very disappointed that these services were not performed especially after waiting 3 hours longer than the original time estimate. needless to say, I will not be back to covington firestone.
on January 23, 2015
GREAT PEOPLE TO DEAL WITH, AND FRIENDLY. I GO THERE BECAUSE THEY HAVE BEEN UPFRONT AND HONEST WITH ME. I HAVE GONE IN WITH A PROBLEM THAT A MECHANIC AT AN INDEPENDENT GARAGE SAID I NEEDED TO HAVE FIXED. FIRESTONE LOOKED AT MY PROBLEM AND TOLD ME ALL I NEEDED WAS AN ADJUSTMENT INSTEAD OF HAVING THE PART REPLACED.