Car Tires And Services At 6110 Mills Civic Pkwy: Firestone Complete Auto Care In West Des Moines

Come in to your nearest Firestone Complete Auto Care at 6110 Mills Civic Pkwy for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

6110 Mills Civic Pkwy
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #353858 Managed by Joseph Kleinmeyer

HOLIDAY HOURS

Please note our hours for Thanksgiving and Black Friday

  • 11/22Closed
  • 11/236am-8pm
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll check oil level, steering, belts, and more. Additionally, we're dedicated to offering the most consistent service on the market, at affordable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

    Customer Reviews

    (4.0 of 5) - 35 Reviews
    5/ 5stars
    by  
    on November 1, 2018
    Joe and the team always do a great job taking the time to explain all aspects of any service or repairs and completely answering questions.
    5/ 5stars
    by  
    on August 17, 2018
    Had a great experience. I've done business with them before. Very professional!
    1/ 5stars
    by  
    on May 27, 2018
    Our garage floors are RUINED because they failed to do an oil change correctly and our 2013 Mazda 3 leaked oil everywhere. We had to return 3 times for them to get that right. Gave them a second chance and returned for an oil change, balance recheck and alignment recheck. Got the car home and the first time we attempted to drive it, 20 hours later... the check tire warning came on. They inflated our tires WRONG. Different amounts in the tires and all of them over inflated. Will not return.
    1/ 5stars
    by  
    on March 28, 2018
    I regret ever going to firestone to have my care serviced. They screwed my car up while servicing it and now I have to take it somewhere else to have there screw up fixed. I have spent a lot of money buying set of tires for two vehicales and oil changes and feel like the more I spend the crappier the service is. I wouldn't recommend this place to my worst enemy!
    5/ 5stars
    by  
    on November 5, 2017
    Joe at service desk was good. Services was done quickly.
    5/ 5stars
    by  
    on January 30, 2017
    The service was fast and they did s good job installing my tires in a crisis situation but the main thing I was to say is that Ben was amazing! A compassionate and kind hearted soul who was both patient and understanding! He treated me very well and I was able to see him with another customer and he was great with him as well!!!
    5/ 5stars
    by  
    on September 21, 2016
    This is the most amazing group of people who work here! They always go over and beyond to make sure our vehicle is perfect!! THANKS GUYS!!
    5/ 5stars
    by  
    on July 6, 2016
    There was a little issue with my tire repair later yesterday; however, the staff has gone above and beyond to correct any issues this morning. I greatly appreciate all of their help and courtesy.
    5/ 5stars
    by  
    on March 13, 2016
    Andy the manager, Cory the sales rep and Ron the tech. Got my car fixed and added feel system cleaner and got my car done with 3 hours. The day before they found a problem with my inner rid tie on the right side. It was very lose. Two days later I had to leave town. The following day I went back to schedule am appointment Andy told me that they would get it done by 7 pm and I got there a little before 3 pm. Also they were able to feel system cleaning as well. By 6 pm Cody called saying that in 15 min my car be ready and it was. Drive the car the following day and it felt smooth and had a great feeling to it. Also I applied for the Firestone Credit card. I got a. 10% off my first purchase and 5% off any other service when I use the car. And $10 off any oil change. Amazing service was demonstrate by Andy the manager Cody the sales rep and Ron the Technician. Kudos to you guys for the fast work done my car thank you so much.
    5/ 5stars
    by  
    on December 22, 2015
    My car broke down a week ago, I was there for business, they got me done in one day...they even stayed late to get me going on the road! I would recommend them!
    5/ 5stars
    by  
    on December 20, 2015
    October 10,2015 - I stopped by this location as a first time customer on a busy Saturday morning inquiring about new tires for my Audi A8. Andy was able to help me right away. I knew I needed new tires, and I was going to have them shipped from tirerack.com. He mentioned he thought he could beat their prices anyway, yay! :-), and I proceeded to ask if he had time to do it that morning because I was traveling to Minneapolis later in the day. Unfortunately they could not fit my car in that morning, which I kind of assumed on a Saturday morning...my fault for waiting till the last minute. Also, the special tires I needed were not even in stock in the store. I asked Andy to come out and take a peek at my tires as I was trying to debate if I should find a place that could put them on that morning for me or possibly not drive out of town for a concert in Minneapolis that night. He was happy to help. He took one look at my tires and could tell right away they were not in the best shape. His advice was that I probably shouldn't be driving on a road trip with the tires the way they were. He was concerned for our safety and the possibility of my friend and I not getting to our *Kenny Rogers* concert that night in Minneapolis. :-) He then worked to fit my car into the schedule that morning, picked up the tires from another store, talked me into getting the lifetime alignment and had this all done by noon! Thanks Andy! You helped me have a memorable and safe trip that weekend! Outstanding service! Thanks a bunch. Customer for life, Keri
    2/ 5stars
    by  
    on December 9, 2015
    I'm not sure that i'll be back. Honestly i'm questioning if I trust you any longer. Between this visit and my last visit, I'm now questioning your honesty. I will be getting some additional information, including a second opinion, before I make my final decision
    2/ 5stars
    by  
    on November 13, 2015
    The Sales Advisor that I spoke with both when scheduling the appointment and picking up the car was generally unpleasant. She made me feel unwelcome - as if my business was a personal inconvenience to her. I have gone to this store for about 18 months now and moved my wife here, as well), and this is not typical, as they are usually very professional and friendly. However, if I end up working with this individual more frequently or if this proves representative of the overall service level, I will be taking my business elsewhere.
    5/ 5stars
    by  
    on November 1, 2015
    The service we receive is always wonderful at your location! You also go the extra mile to save us money!
    5/ 5stars
    by  
    on October 31, 2015
    We got new tires there & are very happy with them. We had a slow leak issue that they accidentally charged us for (covered under tire warranty), but refunded immediately when brought to their attention. Appreciate the great service & customer service.
    5/ 5stars
    by  
    on October 23, 2015
    I love getting my car's oil changed at the Jordan Creek Firestone as the manager, Andy, is always great to work with. I can get in early (7 am) and back out within 30 to 45 minutes. They are great at letting me know if a filter needs replacing or something else needs service. Plus, I completely trust them on whatever they recommend. There is no shortage of places to get an oil change, so it's nice to get it done with someone I can trust.
    5/ 5stars
    by  
    on October 23, 2015
    I was travelling through Des Moines, had flat tire which was not repairable. With the spare on the SUV I was not comfortable to continue to KC without another 'spare'. I was also going to replace all 4 tires after my trek from NY to MO for the winter season. I just decided to replace all 4 tires in Des Moines. So at 5:30 pm on a 10/14 I pulled into Firestone and within 1 hour I was on the road again to KC with 4 new tires and again with a spare. Awesome and much appreciated service!
    5/ 5stars
    by  
    on October 7, 2015
    While I have always been a Firestone Customer, this is the first time working with the one on Mills Civic. Safe to say, it will be the only place I go from now on. I called early in the morning and spoke with Andy. He was able to get my car in that same morning and helped correct the issues I was having within a few hours. In addition to a quick lift to and from work from a Firestone employee, since I was without a car, Andy also negated a few small charges as they were simple fixes. Proves not all auto care shops are out to nickel and dime you at every place they can find. Really impressed with the friendly, professional and knowledgeable service. Thanks!
    5/ 5stars
    by  
    on October 6, 2015
    A few weeks ago I had to replace a tire on my brand new Corolla. The dealership was closed and another tire location didn't have my tires. Luckily, the manager Andy and his staff were able to replace my tire just before closing on a Saturday evening. Thanks!
    4/ 5stars
    by  
    on September 15, 2015
    I had to take my vehicle in a few different times for an issue that was hard to get identified and fixed. While it's frustrating to have to take your car to the shop so many times, I believe they tried their best every time and it was just one of those things. What I know, however, is that they were always looking out for me. They treated me great each time, worked with my schedule, didn't charge me unnecessarily and eventually got my vehicle running right. The customer service was top notch. I'm relatively new to the area, and I've found where I'll be taking our cars from now on.
    1/ 5stars
    by  
    on September 2, 2015
    I took my car in to get the ac fixed it was not cooling at idle. 4 trips to firestorm and $2500 dollars later it still did not work. My car was dirty and damaged when I got it back. Total incompetence. Took it to a different mechanics fixed it and all the other things they messed up in one day for $ 400. Don't take your car here.
    5/ 5stars
    by  
    on August 24, 2015
    While on a long road trip, we had a flat and limped to the shop on a busy Saturday after being turned away by three other auto centers that couldn't make time to help us. Paul took us in, calmly solved a tricky problem matching the tire type, and had us back on the road quickly.
    5/ 5stars
    by  
    on August 14, 2015
    The best auto place in the dsm area! I would recommend them to anyone and everyone! Incredible customer service!
    5/ 5stars
    by  
    on August 13, 2015
    Absolutely, hands down, the best service I have ever received at any sort of auto shop. The customer service was outstanding, and Paul as well as another associate up front, were so incredibly helpful! They were so honest and kind that is just made the process so much easier. They also provided a ride to and from work for me, once I found out I had to leave my car there for extensive repair. I would recommend this place to anyone and everyone! Keep up the good work! :)
    3/ 5stars
    by  
    on August 7, 2015
    Took a lot longer than promised hah grease all over my tires weights were loose not secure then brought it back in one minute to me. Just probably pounded it in. Could have made a leak. nice looking building but not sure service matches don't know if I would go back there again or not
    5/ 5stars
    by  
    on July 14, 2015
    Helped me out with a flat tire in the rain. Fixed it fast and cost effective.
    2/ 5stars
    by  
    on July 8, 2015
    Having had Firestone service several of my vehicles near my home in Illinois I stopped in a the West DesMoines location to see if they could help me on a coolant leak I encountered while traveling to Iowa. They were very busy just before the 4th of July weekend but were able to get the car in for a review. (The other nearby Firestone in Urbandale was busy as well.) They kept the car for a few hours and deduced that the cap on the coolant reservoir bottle was worn out and not sealing. They were 90% sure that was the issue. It was replaced and I was on my way. It was noticed to be leaking again immediately after I got back to where I was staying. Amazingly I was able to make it all the way back to Illinois, as at highway speeds the engine stayed cool enough but in local city driving the remp gauge crept up. Upon returning home it was determined that the radiator had several cracks in it and I had it replaced. I don't know why Firestone in West DesMoines did not notice the cracks. Happily, they got me in and out of there on a busy service day.
    5/ 5stars
    by  
    on July 6, 2015
    We were traveling from Ohio to Salt Lake City Utah. We noticed a brake problem on our 2009 GMC Terrain. The staff at this Firestone store were truly fantastic! They got us fixed and back on the road super fast even on a holiday weekend! Great job Paul and Andy! West Des Moines Iowa location.
    2/ 5stars
    by  
    on June 30, 2015
    First it took almost 4 hours to replace 2 tires when I was told about an hour....then I drive away and the rear wheel lugs hadn't been more than hand tightened, so I drove back - amazingly didn't snap any thing....was told they never touched the rear wheels and that "someone must be messing with me" even though tire rotation was a service I requested, and was listed on the invoice....then lug nuts were missing from me leaving....so I had to wait longer for new ones to be delivered....
    5/ 5stars
    by  
    on June 8, 2015
    Our experience with this Firestone location was excellent from start to finish. From the first initial call to the final call the following day. Our vehicle had to be towed from Winterset Iowa to the West Des Moines location on Mill Creek Pkwy. They weren't able to repair the vehicle (it was 3 issues with wiring to the remote start). They did make every attempt possible to get the vehicle started. While we were waiting (3 hour drive from our Sioux City Iowa home); we were given a courtesy drive to the nearest mall. The next day, we were greeted with a very courteous employee, named Paul; who made our transaction for the attempt to repair the vehicle easy and even faxed me the receipt to my work fax. I would return to this Firestone location (if there was a need) and I would recommend Firestone as well.
    1/ 5stars
    by  
    on May 28, 2015
    I cannot explain the magnitude of dissatisfaction I have for this location. I am hoping it is location specific. This shop caused an alternate problem while doing simple, routine maintenance. I was advised I'd have to schedule an appointment on a different day for them to fix the issue they created. While checking out, I asked a question before signing a requested part of the receipt and was told to "just sign it" without an explanation. After I spoke with an individual who was "higher up" to explain my dissatisfaction with a particular associate's service, she indicated that this individual routinely provides terrible service. Why is he still interacting with customers?
    5/ 5stars
    by  
    on May 18, 2015
    I have used this Firestone ever since they opened. They have always been flexible to meet my schedule. They are experts in their field. They explain to me what I need ( and why I need it), they do not pressure me into buying something I do not need. I appreciate their friendly ( and knowledgeable) team.
    5/ 5stars
    by  
    on May 5, 2015
    Very helpful and willing to take care of every need will recamend them to all I know
    5/ 5stars
    by  
    on April 25, 2015
    After having bad experiences with two other local service stations we were very skeptical of going into a place without a referral from a friend. Minutes into talking with Andy from Firestone, I felt like we were going to be taken care of. We are very pleased with the work and the service. Car repairs are never fun and for us never cheap but we feel better about spending the money and having quality work. You now have a new regular client who will refer all of our friends to your location. Thank you Andy for making us feel better about the repairs.
    2/ 5stars
    by  
    on April 22, 2015
    I had an appointment to get my oil changed. Despite arriving on time for my appointment, there was a half hour wait time for my vehicle to been seen, and then an hour before it was ready. Staff were polite, and the waiting area was comfortable.

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