5/ 5stars
on December 6, 2018
Staff greet you when you come in. They are friendly and patient to explain everything. I consider this location my neighborhood Firestone and its the only place i come to for tires. I purchased the life time aligment service years ago so there's no charge for an aligment for as long as i own my car. It's worth it. No other company in the industry offers life time aligments.
4/ 5stars
by Jim E
on August 18, 2018
Quick, efficient and always has been reliable
1/ 5stars
by christopher a
on July 26, 2018
this location took more than 3 hours to plug a tire.
5/ 5stars
by Dasmine S
on June 1, 2018
Great work brought it here after going to The Greenbrier location where I got bad alignment. Came to this location they got me right within no time
5/ 5stars
by Gretchen V
on March 26, 2018
Lenny, the Store Manager, and Chris, the Technician, are the best! Their professionalism exceeds expectations.
5/ 5stars
by Sonya B
on March 22, 2018
The entire staff was just awesome. I will always go there for car service. Please keep up the good work. You all Rock...
5/ 5stars
by Juanita L
on March 17, 2018
This Firestone location was recommended by a co-worker who was impressed with Firestone’s honesty! I scheduled an appointment thinking my vehicle had wheel bearing issues. Donyelle is a professional in arranging appointments and offering advice/options as a result of diagnosing your vehicle. Turns out, I just needed rotors and brake pads! Chris the technician is quite thorough and will have you in and out. I hope I don’t have other issues with my vehicle, but if I do, I would call Firestone first!
4/ 5stars
by Kendall L
on November 14, 2017
I always have a great experience for most of my visits. I was disappointed last year when I paid for a tire on 2015 Nissan Leaf as I would on my Acura RDX 2013. I was in a crunch and needed my car because it was my primary vehicle at the time and I have been a loyal customer for over 10 years from Virginia to Georgia. I also, humiliated myself at the Nissan Leaf 2018 rollout last month by telling another owner that his tires would cost about $160 a piece until I actually searched many tire companies last month. Firestone tires were just as good as the other company, but I decided to go elsewhere because of being charged too much. I think u should look into this claim and find the sales rep. to find out why he sold me the tire for an outrageous price. Maybe it was because the car was towed to firestone and he knew I would have to tow it to another shop. If that's the case I would not want him on my team.. I love you all except for that experience..
5/ 5stars
by SHAVETTE H
on October 20, 2017
I walked in without an appointment and asked if they could get me in and out for an oil change. They did just that and I was in and out in record time. I've never experienced service in such a timely manner especially without an appointment. Henry made sure I was taken care of and out in record time. Strong work!!
4/ 5stars
by Richard D
on June 27, 2017
Good
5/ 5stars
by Matt
on May 5, 2017
Excellent customer service, reasonable wait times, and fair prices are what have experience at this location, which is why I always recommend it to others.
1/ 5stars
by Bobby S
on March 22, 2017
Horrible Work, I almost wrecked because my vehicle was improperly put back together. I strongly recommend NOT TO USE Firestone, especially this location.
5/ 5stars
by Renelda T
on February 23, 2017
Great Service Joel and Christopher. Professional and polite at all times.
5/ 5stars
by Erika
on February 12, 2017
I walked in no appointment and was in need of oil change and check of my front end alinement it was late on Thursday they however told me how long the wait would be told me that they would try and get it finished as soon as possible. I started watching a movie on my phone and just when my movie was getting good my car was ready. I had some service questions and the tech answered all of them and explaining all of the reasons why I should have all of the things done . I just moved here I picked a Firestone service center before picking a house
1/ 5stars
by John l
on January 26, 2017
Manager said they were closed just so they wouldn't change my oil , they close at 7:00PM and i walked in at 6:05PM thats more than enough time to assist someone
5/ 5stars
by Nathaniel
on January 25, 2017
Mr Joel Price & technician offered great customer service!!!
5/ 5stars
by Sara S
on December 28, 2016
My family and I have used Firestone for well over 15 years. Since I moved to Atlanta over seven years ago, I have used another Firestone location close to my work. However, after the past few visits leaving me frustrated, I decided to try the S Cobb Dr. location near my home. Joel and Henry were absolutely amazing with their knowledge and diligence in fixing the mistakes of the other Firestone. I left having every issue been addressed, and felt significantly better about my experience with Firestone in general. My experience with the S Cobb Dr. location, and with Joel and Henry in particular, saved a long time costumer from trying another company.
5/ 5stars
by M. B
on December 17, 2016
Henry and Jonathan are The Best! The attention to detail and proactive providing of information were on point!
5/ 5stars
by Aisha F
on December 7, 2016
5/ 5stars
by JC
on October 6, 2016
Ask for Joelle. He is informative, caring and he make recommendations and suggestions for your safety and your pocket (budget). I called to get a quote one day. He called back the next to follow-up and to answer any other questions and because he followed through with me - that was my primary reason for visiting. All the employees were nice and even if they weren't assisting you; if you passed them or made eye contact they acknowledged you. They were professional and kind.
5/ 5stars
by Stephanie
on August 28, 2016
Had an amazing and fast experience here. I forgot my coupon and they still honored it. Good people and great place. Never busy. Highly recommend.
5/ 5stars
by DeeN
on December 24, 2015
not bad everything was good to go no complaints or issues
5/ 5stars
by Jhicks31
on December 24, 2015
Great service, good work, will definitely be back!
5/ 5stars
by BeckyMS
on December 13, 2015
They did a great job of installing new tires and recommended a place to buy a cheap spare rim!
5/ 5stars
by Hyte
on October 27, 2015
We have taken our cars to them several times for various issues. They are always friendly and helpful.
5/ 5stars
by Camarap
on October 19, 2015
I had an appointment and I was a few minutes late, but they were able to still accommodate me. In addition to getting an oil change there was some recommended work that I agreed to. I had to be out of the shop by a certain time and the manager Ebony did everything in her power to make sure I was driving out of there by the set time. I really appreciate the attentiveness of the staff and especially the manager.
5/ 5stars
by dhartman
on September 8, 2015
Unfortunately, I caught a nail in one of my tires. The tires were just 2 weeks old, but unfortunately I opted to not get the road hazard warranty. The staff was quick in getting me in, put a new tire on, and even offered to give me a road hazard warranty on all 4 tires. Knowing my luck, if I had declined again, I would be back in with another nail. I spoke with 2 patient workers and I appreciate there help throughout the process.
5/ 5stars
by Mrinal D
on August 24, 2015
I was very pleased with the survey. Customer service was great. They took time out to contact me the very next day answering my all outstanding queries. People were very nice and friendly.
5/ 5stars
by Mike1911Nupe
on July 5, 2015
They did an inspection on my vehicle for only 9.99. I made a 7:00am appointment and I was seen promptly on time. Ebony my service manager was so friendly and thoroughly explained my car's inspection report. I'll be definitely going back!
5/ 5stars
by Bassman54
on June 26, 2015
Made appointment and service work completed on time and price very reasonable. Happy with them.
5/ 5stars
by NDailey
on June 23, 2015
Noticed we had a radiator leak the night before Father's Day. I was lucky to find that this company was open Sundays. Based on the reviews I read I chose the South Cobb location and am quite happy I did. Making the reservation online was incredibly easy. The front end staff was extremely kind, thorough, and professional. The work was completed quickly and I was kept up to date on the progress. As far as I can tell the work seems to have been of great quality and the price was fair.
5/ 5stars
by momofgoofs
on May 26, 2015
I was very pleased by the impeccable customer service I recd on Monday, Memorial Day. I'm sorry they had to work but so grateful they were there! Best Customer Service Ever!
1/ 5stars
by jack0032
on May 5, 2015
using the different complete vehicle inspection to check money
5/ 5stars
by KB612
on May 4, 2015
I've always used Firestone for all my car service needs and I have always been treated with the best service. But this particular time, I had to get a big repair done and Vic and manager Ebony were of great assistance to me. Always nice, always kept me informed on what I needed to know, and got me the best price for what I needed.
3/ 5stars
by gadog711
on February 8, 2015
Not sure what your talking about I have not done any business at this location in almost 2years!
5/ 5stars
by bowling84
on February 2, 2015
Robin was great! He has always been fair and honest with great service. I would recommend anyone to them for any 30, 60 90 maintenance as well as annual services! They rock!
5/ 5stars
by Ginger
on January 25, 2015
I recently went to Firestone… I’m delighted with their service!! I've taken my vehicles to ONLY Firestone for many, many years... they are the only place I trust!!
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