5/ 5stars
by Gloria L
on January 16, 2019
My car was serviced professionally and in a timely manner.
1/ 5stars
by Lacey
on October 30, 2018
They did not tighten the lugnuts on my 3 of tires after a tire rotation and my tires almost fell off driving home. My husband was driving behind me and could see them wiggling around. I could feel something wasn’t right, so I pulled over and my husband checked and the lugnuts were just placed on the tires, not tightened at all. That is so dangerous.
5/ 5stars
by Serena
on September 23, 2018
Firestone is amazing! They got the job done with no extra bs involved! They were friendly and efficient! I've never been to an auto repair shop where they didn't try to take advantage of me until I went to firestone! They've won my business! Thank you firestone for keeping it professional!
1/ 5stars
by Tracie C
on February 12, 2018
I found a coupon on your website and they refused to honor it. Accused me of creating it myself
5/ 5stars
by Edward L
on October 30, 2017
They are honest, up front, friendly and explained everything I needed to have done. Great job and timely.
2/ 5stars
by Fred L
on September 23, 2016
Bought 4 new tires and had service work done. The next day the tire monitoring system light warning lit up. I took it back and was told a tire monitoring sensor had gone bad. $72. Service writer showed me the old one which he had beat with a hammer for some reason. What's up with that? The very next day the tire monitoring system warning lit up again. I took it back and was told 2 more sensors went bad. Before new tires, no problem. After, another $150 in tire sensors. Coincidence???? Beware.
5/ 5stars
by JH
on September 16, 2016
Since moving to the area 9 years ago, I've always had honest, reliable work completed on my vehicle. When the work couldn't be completed at Firestone, I was told so. No pressure, honest technicians!
5/ 5stars
by Monika D
on July 16, 2016
The people working at Firestone always do a great job when they work on my car. I can only recommend this location
5/ 5stars
by Danetra J
on May 27, 2016
Alex S. is simply amazing! If you want a honest, trustworthy advisor, I recommend him 1 million x over!
5/ 5stars
by KCA
on May 16, 2016
Tim did a great job fixing the snafu with my Firestone corporate quote, finding comparable/better tires and price-matching to the quote. Just need a little better attention on timing estimates and calling customer to update time and delays.
1/ 5stars
by Rob P
on March 30, 2016
gave me appt.when they were closed.Did not do requested service.Did not explain how to get rebate for service performed
5/ 5stars
by Sam85
on December 22, 2015
This is the first firestone complete auto care in the area that actually was able to fit me in and do repairs on my vehicle. The service was great. I was recommended repairs, given a ride to my residence and picked up after it was completed. The only issue i have is after i got my tires changed my driver side wheel started to make a grinding noise and my rotor is shot but overall great work.
5/ 5stars
by JayKoh
on December 10, 2015
I worked with Tim at the powers and Stetson hills location in Colorado Springs and he was amazing. Kept in touch all the way through the service and made everything comfortable! Couldn't have been better!
4/ 5stars
by Nope123
on November 12, 2015
This store was willing to give me the best price on a full set of tires. They were about 40$ less than the four or five other places I called. Everything about the service was great. I don't have any complaints and I really appreciated how quickly they did everything. One major plus was that the wait time they gave me was accurate.
5/ 5stars
by Lori U
on November 8, 2015
While going to Wag-n-Wash with two kids and two pets in the car, my car started to act really strange while going through intersections, to the point where on the last intersection near the shopping center, I carefully cruised through it - as it seemed my car was going to die. My navigation and all lights and operating features started blinking. I drove to the nearest Auto store which just happened to be Firestone. I pulled up and within minutes my entire car died. Both the alternator and battery were dead. They offered us a ride to the store or home and diagnosed the problem right away. I had to leave the car there overnight so parts could be ordered, and it was nearly 6pm. They finished my car promptly the next morning and helped with me with the unexpected expenses by introducing me to their 0% interest Firestone card. I was approved on the spot and drove off with a car that felt like I had just bought it. It was the smoothest, quietest ride home I had had in a long time. No worries.
1/ 5stars
by MD 1
on November 6, 2015
Being a former Tire Manager and at the #1 store in the country I know how long things should take. I waited over an hr for a simple high mileage oil change. To make matters worse the shop wasn't even busy and it was a Sunday morning.
5/ 5stars
by Otis99
on September 20, 2015
I have always brought my cars to Firestone! And I am pleased with the service I receive!
5/ 5stars
by stephieblu
on September 1, 2015
We have been using Firestone for many years,all over the country (military). We keep our new vehicles for years and often used instead of brand new vehicles, so we have had many high mileage vehicles over the years. Firestone has always treated us well and done whatever was necessary to fix our problems. They treat their customers well, and because of all the ways in which they put so much effort into making sure the vehicle problems are absolutely solved, often going above and beyond to do so, they have proved trustworthy to us. After 20 years, we still take our vehicles to Firestone, and our grown son and daughter do as well - as they have grown up seeing and experiencing the service Firestone has provided.
1/ 5stars
by Disappointed c
on August 26, 2015
I have use these store for sometime but one grows tried of taking a car down for Alignment and they always seem to find new thing to fix , example had the car in there for Alignment check and they found a few thing that needed attention and told them i would get them fixed but another place , then had some new tries delivered to them so they can mounted by them but they spent the first 30 min look over what was just look over one week earlier and came up with a bill for what i already knew about , after taking the car to my regular mechanic and had the work done for 200 $ less made another Alignment appointment when i got there the system was down they did not even try to call to me to give me a heads up
1/ 5stars
by Upside d
on July 10, 2015
I had my tires changed on my 2013 Lexus 3 weeks ago. My wife informed me that the low tire light indicator had come up shortly after we left. I check the pressures in the tires they were as follows LF-32, LR-40, RR-32, RF-40
5/ 5stars
by Candi
on June 10, 2015
I just love this Firestone. Their awesome! I have never been unhappy going to this Firestone.
5/ 5stars
by Dabstar
on May 23, 2015
The service was performed in a timely manner and met my requirements. I was very satisfied with my vehicle alignment.
5/ 5stars
by Eriela
on May 23, 2015
Firestone always does a great job fixing my car! I have complete trust in them & when repairs are needed.
5/ 5stars
by SCURTIS
on May 15, 2015
My service was completed in record time and with a very kind explanation of my potentially silly questions. Much appreciated.
5/ 5stars
by ebmh2015
on April 27, 2015
My husband recently took his truck in for an oil change, and was advised to get new tires, and found an axel problem that needed to be repaired as well! My husband drives a lot for work, so it was nice that they pointed that out to us so that we could fix it in time! Richard also helped us with some new tires! It is always great to go there, because they're so fast and always look out for you!
5/ 5stars
by Traveling M
on April 17, 2015
Traveling from Montana, work was done timely and thoroughly performed
5/ 5stars
by shirljoh
on February 26, 2015
Recently I had a diagnostic to determine if my car was running safely. Employees were courteous and updated me while I waited.
5/ 5stars
by brian21
on February 7, 2015
They get the job done quickly and efficiently. Accommodating as well.
3/ 5stars
by stekib
on February 5, 2015
This location is very convenient to access in northeast Colorado Springs. Oil and filter service cost is competitive. Be sure to check air filter clamps when picking up your vehicle to ensure they are put back in place which is easy to do with basic automobile knowledge.
5/ 5stars
by mghincs
on January 24, 2015
I am really pleased with thier service, they stand by thier work
5/ 5stars
by tylerdup91
on January 24, 2015
Very quick, done very fast, Richard made sure I was taken care of in every way possible.
5/ 5stars
by Lisa J
on January 23, 2015
The personal are the best.... Very friendly and helpful. I trusted the personal here and being a car dealers daughter I do know cars and they didn't try to sell me extras I don't need.
5/ 5stars
by Tea L
on January 22, 2015
Whenever we have a problem, no matter how small - air in tires - they are always willing to fix what we need right away. Other problems are taken care of in a timely manner and with smiles.....
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