Firestone Complete Auto Care: Your Source For Tires And Repairs At 2522 S Academy Blvd In Colorado Springs

Ready to come in to your local Firestone Complete Auto Care on 2522 S Academy Blvd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2522 S Academy Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #11843 Managed by Chris Biggs

HOLIDAY HOURS

Please note our hours for Labor Day

  • 09/037am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll examine lights, air filters, belts, and more. Additionally, we're devoted to delivering the best quality service possible, all at great prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    Discover Our Range of Auto Repair Services

    After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.3 of 5) - 40 Reviews
    1/ 5stars
    by  
    on April 26, 2018
    This store has incompetent techs who think it's normal for customers to make repeated trips for a repair because they can't fix things right the first time.
    5/ 5stars
    by  
    on March 30, 2018
    Honest!!!
    4/ 5stars
    on November 26, 2017
    1/ 5stars
    by  
    on August 4, 2017
    DO NOT TRUST THIS SITE FOR ANY INSPECTION OR VEHICLE WORK LACK OF KNOWLEDGEABLE TECHNICIANS On July 30th, 2017 my wife and I took our vehicle in for a brake inspection and alignment after having new upper and lower control arms and ball joints along with both inner and outer tie rod ends replaced. Got our call and came paid the bill and got the truck back. Monday wife took truck to work that evening she tells me there is a “popping” noise when she backs and turns that just started after the alignment. Mind you Firestone has just inspected the brakes and done the alignment. Tuesday we take the truck back in with less than 50 miles since the work was performed and tell them the issue Kim and Steve say no problem leave it with us and we will get it looked at and figure this out. We leave the truck and go about our day, we get a call close to closing stating they would like to keep the truck overnight and have a senior tech look at it on Wednesday as they can duplicate the problem but cannot pin point the issue. My Wife and I agree that is a good idea and leave the truck. Wednesday late afternoon we get a call that they have not found the issue but are still looking into it and will call us back in a while. We then get a call telling us they cannot work on the truck as the suspension has been modified. We go down and ask to be shown this modification. Steve then proceeds to show me a weld on the driver’s side front stabilizer/sway bar bracket that “looks” new stating that it is not in the right place, they cannot do any work on the truck. I ask to speak to the manager. Things get a bit heated as you can imagine being told “you have modified” the suspension. I ask to speak to the manager and am told he is not there, however I can call him and they give me his card, which has the Firestone number not his number on it. Steve and Kim are both yelling at me by this point and I am loud right back. I demand to speak to a manager or GM. Steve goes into the shop and calls Luke on the phone giving him the “story”, then comes into the lobby and gives me the phone with Luke on the other end, Luke proceeds to vomit the story as recounted by Steve telling me he has viewed the modification on the right front bracket and that it is what is causing the issue. I proceed to tell him this was not an issue before the alignment and brake check, which of course he knew nothing about it being an issue that arose after they had already worked on it. Nothing gets resolved I told Luke I would like to speak to the GM, he said he would get in touch with him and get back to me (Fat chance I say). We pick up the truck Wednesday evening and note it is now making noise from the opposite side as it was when we brought it in. Thursday we take the truck to Falcon for a short drive on the way home we note that the noise is not happening whenever we touch the brake. About 5 miles from the house ever time my wife pushes the brake the truck shudders and grinds, when we start rolling again it “pops” in traffic coming to a stop the left front tire looses all air and goes flat, we manage to get the truck off the road into a parking lot. We walk home get the car, tools, jack and jack stands go back and get the truck up, tire off and start looking to see if we can find the issue. Found that the caliper housing was missing the lower bolt and the upper was finger tight, the brake caliper guide pin bolts were also only finger tight. Picked up parts from the local O’Reilly’s auto parts corrected the problem. Found that the brake caliper had cracked the aluminum rim on the inside and ruined the brand new 180.00 dollar tire. Brought the truck home checked the driver’s side and found that all the brake bolts were also only finger tight, I was able to take them out without tools, replaced these parts ordered the stabilizer/sway bar bushings took the truck to the Ford dealer and had them verify the stabilizer bracket was correctly placed if not factory welded though to them it was a factory weld. No suspension issue with the truck LACK OF KNOWLEDGEABLE TECHNICIANS at Firestone.
    2/ 5stars
    by  
    on July 17, 2017
    NOT A HAPPY CUSTOMER Recently visited this Firestone location, 7/12/17. I have been happy with past services. However, I just paid $2,000 for front brakes, new belts, and rack and pinion. The rack and pinion WAS NOT properly installed. I had to take my car back because the wheel would continue to spin left or right based upon which way you turned the wheel. According to BRANDON the part was not properly centered when installed.. Apparently BRANDON let a new mechanic install this critical piece of equipment without having a more experienced mechanic check his work. BTW BRANDON informed me he used to be the senior mechanic at this location. Brandon is fixing my car correctly this time but will take another day to be done because it takes 4-5 hours to complete. BRANDON expected me to be happy to hear that he gave me an honest answer that my car was not properly repaired or inspected by this new mechanic. He made no effort to try to provide any form of professional customer service. He answer and effort was "I told you the truth about what was wrong." BRANDON expected me to be happy that he wasn't charging me to fix the problem..... WOW! I asked him to include an oil change just to see what he would say. He did agree to provide an oil change. His lack of caring, just upset me to the point I raised my voice to express that I expected the car to be repaired in a timely manner the next day since I now had to rearrange my work day and family needs to get this repair done. He asked me to leave the store because I was yelling at him. I know that any husband who feels that his wife was left to drive a car that was unsafe would react in the same way. If BRANDON is your service advisor, I would double check the repairs he recommends. I am providing two stars because the brakes and belts were repaired properly and because of the customer service provided by Jake Larson. A big THANK YOU to JAKE LARSON, who greeted me in a friendly and professional manner when I dropped the vehicle off to have the issue corrected. I am NOT happy with the service provide during this recent visit and am not sure if I will return to this location again. If a manager or customer service person wants to contact me, please reach me via the email provided.
    5/ 5stars
    by  
    on January 13, 2017
    5/ 5stars
    by  
    on December 8, 2016
    Fantastic crew and great manager....Luke Dugan and Brandon, tech. They and all the crew have been great every time I visited. They are the best. Always helpful with good advice and suggestions. NEVER but the best service every time. The entire crew goes the extra step to make a customer feel good about the visit.
    5/ 5stars
    by  
    on November 26, 2016
    Tim, was wonderful to work with. Even the store manager who I didn't remember his name! Quick, honest, and professional! My tech, Kaine, made sure everything was covered. 4 tires in and out in very timely fashion. This store runs very smoothly, thank you Firestone!! I will be back for a 3rd time now, considering this was my 2nd set of tires from this location.
    5/ 5stars
    by  
    on October 9, 2016
    Mike took care of me like family!! I felt important, covered, informed and special! Mike went above and beyond at every level!!! Everyone I met, including Luke, made me feel like a priority, was super helpful, nice and friendly! They know how to take care of their customers!! I feel like part of the family! Left the shop appreciative and grateful beyond measure! And my car is driving like a dream now! Thanks guys!!!
    5/ 5stars
    by  
    on August 28, 2016
    I arrived at the shop just prior to closing with a nail in my tire. The staff was friendly and welcoming. They had my new tire on and I was rolling away less than 45 minutes later. I highly recommend this staff and will return to them again!
    5/ 5stars
    by  
    on July 18, 2016
    They are always very nice.
    2/ 5stars
    by  
    on April 23, 2016
    I was unsure about visiting this location based on the exceptionally poor reviews. Now I know why. We were quoted an hour to mount 4 tires and perform a front end alignment. An hour and a half later the tires wye finally mounted and then we were told that the tech "knew there was a problem" and didn't even put our truck on the alignment rack. Instead he recommended a repair kit die correcting the improper toe on the front wheels. We were kind of expecting something like this since we hit a curb last winter and threw of the alignment. But why not tell us that from the beginning instead of climbing all over the truck searching for additional work to sell? Maybe if he didnt waste 30 to 40 minutes trying to find more work he would have finished mounting the new tires with enough time to install some new bolts on the font end and we wouldn't have to make am appointment to come back 2 days later. Also, having your employees friends come to the store and have very loud conversations in the lobby about using crack cocaine it would have also been a better experience.
    5/ 5stars
    by  
    on December 2, 2015
    They do great work and are very nice, they kept us informed on the services that were being done!
    3/ 5stars
    by  
    on November 21, 2015
    I received an oil change had a 12 noon apt. Didn't even start the oil change til a little after 1pm. It took the guy 45 min to an hour to complete a basic oil change. He looked confused like he didn't know what he was doing. I was Not happy! My first experience there was awesome this time not so great! Unsure if I'll return you stand at a 50/50 chance!
    3/ 5stars
    by  
    on November 20, 2015
    Tire rotation and oil change was fast. The only reason I did not give 5 stars. When I got back into my vehicle all my mirrors were moved and the steering wheel was filthy with grease.
    5/ 5stars
    by  
    on November 3, 2015
    Freindly people, quick service, good access to tires.
    4/ 5stars
    by  
    on October 22, 2015
    I used them last week and they took care of the 4 cars I brought also received great customer service.
    5/ 5stars
    by  
    on October 17, 2015
    Got an interstate battery. Helpful staff and fair competitive price.
    5/ 5stars
    by  
    on October 3, 2015
    My husband & I have recently had service on our vehicles at this Firestone location. All staff was knowledgable and very personable. They went out of their way to ensure we received the most affordable option and were never pushy to buy other services that were not needed. Thanks for the honest and friendly service. We will be back!
    4/ 5stars
    by  
    on September 25, 2015
    They were very helpful in finding the right tires for my truck, and didn't make me feel like they only wanted my money.
    5/ 5stars
    by  
    on August 23, 2015
    I have always recived quality service. The manager and staff are top rate. The estimates are accurate, the work complete, and they explain everything to me. They are the best
    5/ 5stars
    by  
    on August 7, 2015
    Great service, took an hour and a half longer than expected, but still satisfied
    5/ 5stars
    by  
    on August 7, 2015
    This is by far the best Firestone I've had the pleasure of dealing with. Val, one of the managers at this location is incredible at his job, very accommodating, and excellent customer service
    3/ 5stars
    by  
    on August 6, 2015
    We had a nail in one tire that we had purchased from them last year. It couldn't be fixed so we ordered two new tires. They don't keep our size of Firestone tires in stock so it had to be ordered and done the next day. Thought that was strange. We asked them to give an estimate on our other vehicle that has a oil leak. They quoted $500 to fix it. We called around and found a couple places to do it for $350.
    5/ 5stars
    by  
    on July 31, 2015
    Must see Justin Bettendorf . He is a Rock star just a all around good guy from what I can tell anyways LOL He is knowledgeable trustworthy and gets the work done as fast as possible. He works his butt off to get your car done on time. They have done tires on my wifes Durango and my Jeep as well as a pre sale inspection on the Jeep before I bought it . Just to make sure it was a good car before. Bottom line They are great guys and great service. So go see Justin ASAP!!!
    5/ 5stars
    by  
    on June 25, 2015
    Did not stop working until problem fixed....explained in detail every step....worked with me until everything worked. The manager, desk personel and technicians went the extra mile...no hesitation on their part.
    5/ 5stars
    by  
    on June 19, 2015
    I used them last year and just a week ago happy customer......
    4/ 5stars
    by  
    on June 7, 2015
    Went in to get shocks and battery replaced. One of the shock bolts broke on the tire arm and advised me to replace since the condition it was in and the likelihood of trying to remove the bolt unsuccessfully would still result in replacing the tire arm and added labor costs so went with replacing the tire arm and got it back the next day. The guy who worked on it even explained why and also replaced some things that weren't on the list.
    5/ 5stars
    by  
    on May 20, 2015
    Every time I use Firestone I feel convident that they are taking good care of all the things that I asked to be done to my vehicle, and they make me feel like I am a freind ! I have used Firedstone since 1989, so you know I am a happy customer!
    5/ 5stars
    by  
    on May 16, 2015
    Got an alignment from Ivan and he was nice enough to explain everything that was wrong. Real good customer service. I would definitely go back
    5/ 5stars
    by  
    on April 29, 2015
    Great service....thanks! It's excellent client service!
    1/ 5stars
    by  
    on April 29, 2015
    I took my car in for a starting problem an I replaced the battery that seemed to not fix the problem that they said it would then I took it too get the ECT change its a temperature sensor for the engine that didn't fix it so I took it back to see what the problem was they told me they found a leak in my radiator an I needed a new one which I've never had problems before with my radiator seemed weird but I replaced that also then took it in for an oil change the radiator Job didn't fix my starting issue than the day after the radiator was replaced my car died completely no power no lights no engine turn over asked firestone shop I got all this done at too take a look at it an figure the problem out they told me that it wasn't there problem an ide have to pay for a tow service to there shop an pay another 100 for them to inspect my car to figure out what was the problem, after arguing an alot of back an forth griping they finally agreed to tow it an inspect it at their cost come to find out that every single service I had done to my vehicle was done wrong an improperly. I WILL NOT BE TAKING MY VEHICLES BACK TO ANOTHER FIRESTONE AGAIN horrible service
    5/ 5stars
    by  
    on March 10, 2015
    Great experience, great price, replaced all 4 truck tires
    5/ 5stars
    by  
    on February 26, 2015
    Had tires rotated as scheduled. Was completed in a timely fashion. Richard was Extremely friendly and knowledgeable. Will definitely return Excellent Service.
    5/ 5stars
    by  
    on February 4, 2015
    They are very professional and seem to work well together. They do excellent work and try hard to fix problems the first time. In addition, I was impressed with how they treat new employees and how they never left their side to ensure their success.
    5/ 5stars
    by  
    on February 3, 2015
    I had my car serviced about 2 or 3 months ago & was very pleased!
    5/ 5stars
    by  
    on February 3, 2015
    I have been a customer for this store since 1994 - they have always been proactive, personalized my customer experience and have always taken care of my family's automotive needs. I trust them implicitly.
    5/ 5stars
    by  
    on February 2, 2015
    Firestone has been a major contributor my 94 Mitsubishi Galant having 393,500 miles. Service and recommendations continue to be superb.
    5/ 5stars
    by  
    on January 24, 2015
    This is the only store I take my Truck to. Every time I have taken it there I have been treated great, shown exactly what is wrong and it has been accurately repaired or serviced
    4/ 5stars
    by  
    on January 23, 2015
    Every time I have used them, they done great work for me.

    Firestone Complete Auto Care Locations In Your Area

    Careers - Become a Teammate

    Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

    Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

    Careers at Bridgestone