Car Repairs And Tires At 3501 Gus Thomasson Rd From Your Mesquite Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 3501 Gus Thomasson Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

3501 Gus Thomasson Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #17183 Managed by Jose Aguinaga

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians can perform a free courtesy check. We'll inspect lights, air filters, the battery, and more. Additionally, we're devoted to offering the most consistent service on the market, all at great prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.4 of 5) - 38 Reviews
    5/ 5stars
    by  
    on February 12, 2019
    I arrived without appointment to have tire pressure check and oil changed. Was greeted warmly and courteously. My needs were addressed and time of 45 minutes off wait time was given. I was in and out as promised and totally satisfied with overall care. Highly recommend this location.
    1/ 5stars
    by  
    on February 3, 2019
    Absolutely horrible. I will never do business at this location again. Truck was there 4 times for a simple leak.
    5/ 5stars
    by  
    on September 5, 2018
    Jake, the mgr and the service tech was great! and took care of all my needs concerning my car and now my car is running like it's brand new!!!! THANKS JAKE YOU ARE SUPER!!!!!
    5/ 5stars
    by  
    on July 25, 2018
    John my service tech was great from beginning to end. He was very helpful throughout the whole process making me feel comfortable and confident about the services I needed done. Thx John
    5/ 5stars
    by  
    on July 20, 2018
    I have used Firestone service for several years now and I have been satisfied with their work and products. Friendly, courteous staff. I appreciate that they have financial credit card with six months no interest if paid in full and.
    5/ 5stars
    by  
    on July 14, 2018
    Always great service here. Friendly and knowledgeable staff that I always feel like I can trust.
    3/ 5stars
    by  
    on June 23, 2018
    Have never been to a Firestone location. Referred by a family member, they were very satisfied. Alignment needed very badly. My spouse very good at hitting curbs. Firestone, recommended replacement of front left tire. Car pulled to right really hard. Did as recomended, replaced tire, did alignment. I'm 66 years old, walked 2 miles to pickup vehicle. Had transportation, due to time restraints, chose to walk. Car pulled worse to right than before! Back to shop, all numbers look good on alignment. Moved tires around, tested, " as should have been" alms good. Same person that first talked to, sold me the tire, alignment. Come to find out he's the manager. He personally drove vehicle on my return. Firestones to high, and you will not be satisfied, neighbors reply. Now I know why I will not use Firestone! Was convenient because of location. Had rather drive further, have repair shop check there work, going forward. Will not recommend your location. Tim Patterson, 4107 Ocean, Reef, Mesquite, TX. 75150-1981
    5/ 5stars
    by  
    on May 5, 2018
    These guys go above and beyond. Their customer service is nothing short of outstanding. I let the manager know I had to Google them, because the main website would not let me view my nearest location on Firefox (to check business hours). It defaulted to a nearby location, but when I put in my zip code, the list would never refresh.
    5/ 5stars
    by  
    on August 30, 2017
    Great Customer Service
    5/ 5stars
    by  
    on August 24, 2017
    These guys saw me late in the afternoon yesterday and got me out in no time. I just bought this Camry and needed a tire replaced asap. Your team took care of this ASAP. Thanks guys and God Bless your team and shop!
    5/ 5stars
    by  
    on June 8, 2017
    2/ 5stars
    by  
    on March 13, 2017
    This was at your Slaughter store in Austin, Tx. I was sold an unnecessary tire for $220!! I also purchased the road hazard warranty on this tire. When I went to this store, I was told they could do nothing anyway because all Firestone stores are independently owned, and that I would have to take the tire back to the Austin store!! ""WHAT""! What good is it to buy the road hazard warranty?? A scam I suspect. I will probably be the worse advertiser you could ever want. Thanks for nothing.
    5/ 5stars
    by  
    on November 7, 2016
    Excellent customer service. Sydney is excellent mechanic witb geat customer service. Brock and Terry are excellent also.
    5/ 5stars
    by  
    on August 24, 2016
    These guys are great, and the best at what they do. We need more advisors and technicians at every location.
    5/ 5stars
    by  
    on August 4, 2016
    My Yaris needed to have the driver's side headlight replaced. It's not a simple fix on a Toyota they have to take off the front bumper to do it. I got to the appointment early and they gave me an invoice up front showing what was to be done and the cost. They got the bulb changed pretty fast considering they had to take my car partially apart. When the job was complete they realized they had used a different bulb than what was on the original invoice and this increased the cost of the repair a couple dollars, it didn't bother me but the sales rep found a discount for me so I didn't have to pay any extra for the repair. I would definitely use them again
    5/ 5stars
    by  
    on June 26, 2016
    My visit this Saturday was great and timely. These guys weren't pushy and fulfilled my requests as I had only time to get the tires I needed in a small window. It all happened as requested and we were out the door the same morning within the hour we asked. These guys are great!
    1/ 5stars
    by  
    on May 27, 2016
    5/ 5stars
    by  
    on March 15, 2016
    I've used this Firestone location for many years now. I am always treated in a friendly manor. Service personnel there give good advise when there is a problem. Also when one of my vehicles need servicing as a reminder they will let me know. I like their neighborhood personality.
    5/ 5stars
    by  
    on March 11, 2016
    I want to thank Greg and his team. I knew what I wanted: two new tires; balance and rotation; state inspection and the lifetime alignment. Greg wasn't some pushy salesman but a humble man that often isn't heard of with national stores because of goals or corporate pressure to produce more. I appreciated my visit with Firestone yesterday and got the service I hoped for. I have yet to get inferior service at this Mesquite store. Thanks Greg and technicians for coming through!
    4/ 5stars
    by  
    on October 25, 2015
    I was pleased with the service given to handle the main reason I visited--oil change and tire rotation. I was not pleased with the inspection tactics. I was told my wipers were starting to streak. I had replaced them a month before to have an inspection done. I was shown the battery charge was average. It may fail in the near future. I could have done without the inspection approach. I will do without the inspection in the future.
    5/ 5stars
    by  
    on July 22, 2015
    I live in Rockwall and go out of my way to trade here at this location. They don't mind staying late to patch or replace a tire. Best customer service hands down!
    5/ 5stars
    by  
    on July 10, 2015
    Used them last month. I had to take my car back a week later as one of the new parts may have been defective. They checked it, replaced the part with no added charge to me, in a timely fashion.
    5/ 5stars
    by  
    on June 21, 2015
    I needed 2 tires for a BMW at a low price in a hurry....FIRESTONE delivered on time and within my budget...
    5/ 5stars
    by  
    on June 8, 2015
    May 2015. I took my four wheels to Firestone to have a new set installed. I am fully satisfied with their service and products. I bought the Indy 500 tires and they've got grip. The only thing I noticed later on my receipt was they charged me 4x for tire scrap. I brought in two bare rims and only two wheels with old tires on them. Not a big deal but watch out guys. When I'm ready to have the fuel system cleaned and wheel alignment, I'll come here. Thanks.
    5/ 5stars
    by  
    on June 3, 2015
    I went to Firestone on a Sunday, called Monday for an issue, they found they had put the wrong size tire on my car. I told them I would come back Saturday, since I work when they are open. I showed up late on a Friday night, had gotten a flat, and they changed all the tires to the right size, and gave me better tires! I was really impressed by how they fixed the problem. I always go to Firestone versus competitors and they proved to me why I stay with them! I am a happy, loyal customer!
    5/ 5stars
    by  
    on February 28, 2015
    I needed a tire repaired and they were very quick to get it done. I have used this Firestone for well over 20 years and have always gotten good service but the guys that I am used to dealing with have all gone either to new jobs or new locations so I am not as comfortable now as I used to be.....we'll see
    3/ 5stars
    by  
    on February 28, 2015
    had metal air valve cover caps on my old stems. they were not put back on. I didn't notice it until I was washing my car 2 weeks later. I now have 4 cheap rubber ones instead. I am not a happy customer.
    3/ 5stars
    by  
    on February 27, 2015
    The employees really care about you. But be prepared to wait a long time, guess that's because they are thorough.
    5/ 5stars
    by  
    on February 27, 2015
    A couple of weeks ago, I had my car lowered and need alignment. Erwin with the help of Chris improvised safely to put the car on the rack. Great job.
    5/ 5stars
    by  
    on February 25, 2015
    I used them for an oil change. Fast and great custome lr service
    5/ 5stars
    by  
    on January 26, 2015
    I always have my 2008 Toyota Tundra service there and have always been pleased with the welcome home atmosphere.
    4/ 5stars
    by  
    on January 25, 2015
    I used them today for oil change and inspection. They were very prompt. and helped me with my coupons I brought on which would be of greater use.
    5/ 5stars
    by  
    on January 25, 2015
    i have been trading with Firestone on galaway in mesquite texas,since 1976,i have known a few of the mananger's that have come and gone,but i have never had nothing but great service from Firestone.Firestone takes care of all my cars,and i have {3},they never fail to call me when my car,truck are van is ready,{GREAT SERVICE]
    1/ 5stars
    by  
    on January 24, 2015
    Politely put, my recent service experiences have been less than good ones. Before the recent manager change, every customer was greeted upon entering the store and made to feel welcome and important. Something was done almost immediately to address the service need, even if it was just a quick look. The last few times I have been in the store I have been ignored until the staff had nothing else to occupy their attention. As I was waiting, I noticed that most of the conversation with the other customers was about what they couldn't do rather than how the customer could be helped. When it was my turn, I got the excuse that they were busy and it would be hours before anyone could even look to see what needed to be done. The last two trips to Firestone ended in me having to go elsewhere, change a tire in the parking lot and wait until the next day to get the tire looked at and then wait until the next day to get it fixed. . Sorry to say, I think I'm riding on my last set of Firestones, next time I may go to a self service warehouse where virtually no service is better than Firestone service.
    5/ 5stars
    on January 23, 2015
    I was treated very well. Repairs were done in a very timely manner, and I was pleased with results! Great job.
    4/ 5stars
    by  
    on January 23, 2015
    They always seem to be honest however sometimes the time may run longer than quoted.
    5/ 5stars
    by  
    on January 23, 2015
    Been a customer for 14 years. Hope to continue 14 more years!
    5/ 5stars
    by  
    on January 22, 2015
    I have used this Firestone location for nearly 15 years bowtie tires and service and they have always been honest and dependable. A great bunch of people working there and they always go the extra mile to make sure everything is done right.

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