Car Tires And Services At 727 S Mason Rd: Firestone Complete Auto Care In Katy

Welcome to Firestone Complete Auto Care at 727 S Mason Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

727 S Mason Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #29254 Managed by George Gutierrez

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll inspect lights, wipers, belts, and more. Plus, we're committed to delivering the best quality service possible, all at great prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.8 of 5) - 27 Reviews
5/ 5stars
on October 24, 2018
The team stayed late to repair my tire so that I would not miss work the following day.
1/ 5stars
by  
on December 11, 2017
Worst customer service I have ever seen. Store Mgr needs lessons on how to smile and greet and overall talk to customers. He forgets he has a job because of US....
5/ 5stars
by  
on October 17, 2017
Quality work - quality people - no BS
5/ 5stars
by  
on July 3, 2017
They are honest and very helpful. I will not take my car anywhere else to be worked on.
5/ 5stars
by  
on February 17, 2017
Absolutely wonderful. Courteous, respectful and listened to what I had to say.
5/ 5stars
by  
on December 31, 2016
Great repair facility to take care of all of your vehicles needs. Good technicians and great sales folks. No one likes needing repair services on their vehicle but when you do, it's great to have a place you can trust to take care of you without worrying if you are going to get ripped off.
5/ 5stars
by  
on November 26, 2016
Quick service for things like tire repairs or inspections. Outstanding customer service too.
5/ 5stars
by  
on November 11, 2016
Excellent staff. Friendly and personable. Technician Donovan does awesome work. Love having my vehicle fixed right the first time, without exception.
5/ 5stars
by  
on July 15, 2016
They are so nice and helpful at this store. I love Firestone, and I only trust Firestone with my Volvo. The people at the store are always awesome.
5/ 5stars
by  
on May 14, 2016
overall experience was great and the tires they recommended have performed above my expectations would recommend to family and friends
5/ 5stars
by  
on May 8, 2016
Brandon at the service desk was amazing! It was my first time getting an alignment and my tires changed and I was concerned about someone trying to up sell me or having someone do the job incorrectly. I was in serious need of tires and an alignment because my car pulled hard to the right and I knew the messed up alignment was only making my tires worse. This past Monday I made the appointment for Friday and just prayed that I would make it through the week with my worn tires. The Thursday before my appointment, my tire blew out and I was lucky to have a spare to get me through the day.. So at this point I was already worried and I was now in dire need of my tires before another tire could blow out.. Well, I came in there after work on Friday and was treated so nicely! They walked me through the process and explained everything. Brandon was very talkative and friendly. I ended up not leaving until a little after they closed but they didn't skimp on the work just because it was quitting time. I will definitely come back here for all my car needs!
5/ 5stars
by  
on December 14, 2015
Everything was just perfect at the visit............. I went in told them what I wanted and needed to get done, they gave me a time for pick up and it was on time :)
5/ 5stars
by  
on November 13, 2015
These guys go the extra mile in customer and do their best to make you are satisfied. They do not try to rip you off or make up extra work. They stand behind their work and make things right. High quality service.
5/ 5stars
by  
on September 7, 2015
These guys have proved their honesty to me over and over again by telling me when I really don't need work done etc This is what keeps me going back to them even though they are a ways from my house.
5/ 5stars
by  
on September 7, 2015
I use two main stores Dixie Dr lake Jackson and Washington Ave houston. And will continue to go for all my car needs.
4/ 5stars
by  
on September 6, 2015
I took my vehicle in with a few issues...brakes, air conditioning and a typical oil change. The tech kept me updated on what was needed, the costs for repairs and even found a couple online coupons to help with the costs! Work was done in timely manner for what had to be done and they updated me on the progress! I was totally happy with the work and will go back for any other work needed in the future! Thanks Firestone!
5/ 5stars
by  
on July 9, 2015
I had a blow out on the interstate and was in need of some good tires at an affordable price. I have come to trust Firestone Complete Auto Care in Katy as my own personal "go to" service center. The staff is very friendly, professional and courteous.
4/ 5stars
by  
on June 14, 2015
As a heavy industrial millwright/Electrician I appreciate people who understand their craft you can tell when they are professional and thurough. Had a great experience at the mason road Katy Tx location
5/ 5stars
by  
on June 8, 2015
Katy Firestones caring and professional staff was able to check my car for a heavy noise that was determined to be caused primarily from a needed tire rotation. They sent me alone on my way to Dallas with assurance of my safety! Happy day!
5/ 5stars
by  
on May 30, 2015
Courteous staff and thorough work at a fair price. This will be our new service center for this vehicle.
5/ 5stars
by  
on April 6, 2015
These guys are top notch, came in for oil change. It was quick and affordable. Made some recommendations for work to be done and they were able to help me prioritize my work based on my budget, I did not feel the need to "overspend", they made me feel secure with their work and so I will definitely be back
5/ 5stars
by  
on February 5, 2015
Went for an oil change and got help with tire pressure and questions about wheel covers.
5/ 5stars
by  
on February 4, 2015
I was told my alternator was bad by another vendor. I took my car to Firestone where they checked my alternator and starter and they told me they were fine. They then checked my battery and it was my battery was not charging properly. They were awesome. I only take my car to Firestone now for service.
5/ 5stars
by  
on February 2, 2015
Have tried other FIrestone's and none of them compare to this one. Go out of my way to have my car services at this one and have been doing so for many years. Always given great advice, staff has excellent technical knowledge that is passed on to customer. They often go above and beyond what is expected!!!
5/ 5stars
by  
on January 27, 2015
I always either go to the dealer or the Firestone on Mason Rd in Katy. Firestone tends to win due to cost, plus I know the people there do quality work.
5/ 5stars
by  
on January 24, 2015
Currently overseas working so not able to take the cars to service by myself. Just a few weeks ago my 18 year old son took his car for an oil change and to renew the safety inspection sticker. several light bulbs were out but the staff had it all fixed quickly and reasonably.
5/ 5stars
by  
on January 23, 2015
I go for all my matnience to my vehicle and everytime I go, I know my car is in good hands.

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Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

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