Firestone Complete Auto Care: Your Source For Tires And Repairs At 2440 Fry Rd In Houston

Come in to your nearest Firestone Complete Auto Care at 2440 Fry Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2440 Fry Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #6491 Managed by Patrick Harris

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our trained technicians will take a look for free with our courtesy check. We'll inspect fluid levels, headlights, hoses, and more. Plus, we're dedicated to offering the most consistent service on the market, all at reasonable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years in the car care service industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 43 Reviews
1/ 5stars
by  
on November 18, 2018
I HAD SERVICED MY VEHICLE AT THIS LOCATION 2440 FRY RD, HOUSTON, TX TWO WEEKS PRYOR SPENT $500 AND CAME BACK A WEEK LATER TO BE VERY DISAPPOINTED TO WHERE IT HURT ME PHYSICALLY AND MENTALLY OF THE DAMAGE THAT WAS CAUSED TO MY VEHICLE, TALKING ABOUT NEGLIGENCE ON THEIR PART I WON'T RECOMMEND THAT SHOP ANYMORE . WHAT A TRAGIC TO SEE UPON PICKING UP MY VEHICLE. I'M GREATFUL TO BE ALIVE HONESTLY....
Responded on November 18, 2018
Gwendolyn, we do apologize to hear you have had a negative experience when visiting your local store. We truly value you as a customer and would like to ensure your concerns are addressed accordingly. Would you mind sending us an email to socialcare@bfrc.com with some further details? We would need your best contact number, current address, invoice number, and a link to the review. Once we have this information, we will be able to escalate accordingly. Thank you for contacting Firestone. We look forward to hearing from you soon. ^Morgan
Firestone Complete Auto Care - Houston Management
5/ 5stars
by  
on October 22, 2018
The customer service, compassion, and honesty from the staff was beyond my expectations! They're were extremely nice and worked very hard to assist me with my car issues. Seth and J.P. went above and beyond to help me. I will continue to visit and refer everyone to the Firestone on Dacoma Road!
5/ 5stars
by  
on March 21, 2018
1/ 5stars
by  
on December 11, 2017
This was the worst service ever,when in for oil change, had to wait for hours,when i got my car back they never reset the trip odometer,tire pressure wasn’t checked.i was told that i also needed a new tire. We agreed on an appointment date and time,the next day,i called to let them know am on my way, go there,and i was told oh we have the wrong tires.i set another appointment,got there was told i had to wait atleat 1 hr and half.I told the technician,ok i will bring the car at 8:30 am Monday,he said fine will note it dwn.well today is monday its 11:40 am,my wife has been sitting there since 8:30. Horrible service all the way,I hope to never return here
5/ 5stars
by  
on August 6, 2017
I have had my vehicles serviced at Firestone ever since my father-in-law recommended the Fry store to me years ago. I have never been disappointed with price, service, workmanship, or the staff. I know that my vehicles and my family are in good hands with Patrick and his crew.
5/ 5stars
by  
on June 19, 2017
We always recieve professional and courteous service at this store. Thanks and please keep up the great work. Honesty and sincerity always results in producing loyal customers.
5/ 5stars
by  
on May 19, 2017
4/ 5stars
by  
on March 12, 2017
5/ 5stars
by  
on February 18, 2017
I completed the survey and then you said someone should contact me because of the problem, there was no problem. I must have answered something wrong, I am completely satisfied, always.
5/ 5stars
by  
on December 20, 2016
Everyone that I have dealt with at this location have always been very nice and helpful. Patrick and Josh are the two that I have talked to the most and they are great!!
5/ 5stars
by  
on November 14, 2016
Great service.!!! New staff is wonderful! Promised I would never go back till Jim was gone! Thanks for giving local store a great staff, I will spread the word! I am a hard automotive customer to please! Spent 22 years in business! You got my business again!
5/ 5stars
by  
on November 5, 2016
Base on long time experience on this shop. I highly recommend them to everyone.
5/ 5stars
by  
on September 9, 2016
This is the best Firestone auto shop. I would rather go 7 miles to their shop vs the Firestone shop that is 5 minutes away. I always receive the best quality care and I always trust what they tell me. I have been bringing my 4runner to them for several years and it has almost 300,000 miles! I can't think of a better way of showing quality service.
5/ 5stars
by  
on August 24, 2016
I've been taking my cars there for 3 years and never had a bad experience, the guys are always helpful and polite
5/ 5stars
by  
on August 16, 2016
The service is great to my expectation. friendly tech. with pass service. I will highly recomend this shop...
1/ 5stars
by  
on June 27, 2016
I brought in my vehicle - Nissan Quest to this Firestone location at Katy to fix the power door on the driver side, the automatic motion of opening and closing was not functioning as expected. The same power door with the same exact problem was fixed at the same Firestone location in Katy 2 years back in 2014 by replacing the part. Since the part was under warranty for 1 year, it is termed as out of warranty, which I agreed. Since the same problem, which was fixed at this Firestone location before had reoccurred, I requested (if not under warranty) if there would be consideration for some kind of discount for this work. The representative at the counter Richard (Rick) promised that he would do everything to provide me the discount. They took the whole day Saturday, 6/18 just to figure out (diagnose) what was the problem (similar to which they fixed 2 years back) with the power door. At the end of the day, Saturday, 6/18 they concluded that the part is failed (not sure the same as before) and needed to be replaced. However, part is not available and need to order from the dealer. They asked me to keep the van with the shop till they get the part. However, I needed the van for commuting to work on Monday. They gave me the push back saying that they ripped the door apart for diagnosing the problem and would charge me additional labor to put together the door back. I explained them my helpless situation of need the van for work on Monday. They finally agreed to give me the van back on Saturday, 6/18 but asked me to pre-pay the part amount, which I agreed. I paid the part amount on Saturday, 6/18 and took the van back. On Monday, 6/27 they ordered the part and informed me that the part would arrive at Firestone on Wednesday, 6/22. I have got my van again to Firestone on Friday, 6/24. They took the whole day again on Saturday, 6/25 to replace the part. When I went to pick up my van end of the day, Saturday, 6/25, the bill was $1423.00. The last time when they fixed the same problem by replacing the part, the bill was $741. So this time the bill was almost doubled. Probably, they charged me labor for diagnosing the problem for all day, Saturday, 6/18. In addition to that, there was no consideration for any discount as promised by Richard (Rick) - the representative at the counter. Rick was not there at the counter when I picked the van. Jarome was there instead. After seeing my bill of $1423.00, I tried to explain Jarome the conversation I have been having with Rick for all past 2 weeks and the promise for possible discount. Jarome was extremely rude with me by telling me he has only 8 minutes to close the shop and million things to do and has no time to discuss this matter further. Jarome was very rude with me in front of other customers and my family who accompanied me at that time. He gave me $50 discount as favor and asked me to pay or leave the van at shop. I finally paid the rest of the balance and picked up my car probably never to see Firestone at Katy again. If anybody at Firestone still think the inconvenience caused to me and the rude treatment I received deserve some compensation of any kind, please get back to me at mkalkar@gmail.com.
5/ 5stars
by  
on May 19, 2016
Patrick Harris was very knowledgeable, informative and helpful. I will definitely be coming back and recommending this place!!!
1/ 5stars
by  
on April 11, 2016
Lack of respect for customer's time. Took over -45- minutes to install -2- tires with appointment. Appears to be an inefficient operation. Price initially requested was not the internet advertised price. After discussion, they accepted their advertised price.
5/ 5stars
by  
on March 17, 2016
Excellent Service. Highly recommend this Firestone location. Doing business with the manager Stephen you can't go wrong. Very insightful on the needs of my vehicles.
5/ 5stars
by  
on November 10, 2015
From the moment I arrived I was acknowledged and the Customer Service by all employees was Excellent
4/ 5stars
by  
on October 10, 2015
Good quick service at the location, the overall price was excellent because it had a discount, please keep this regional discounts more often.
1/ 5stars
by  
on August 24, 2015
25120 Market Place Dr, Katy, TX charged for inspection and worked never performed, went I went back to that location there machine was down and they were unable to confirm if done or not. Went back twice and called twice, eventually they sent me to 2440 Fry Rd, Houston, TX to get inspection done. Although friendlier and better service, just frustrated with Firestone in general. No consideration for my time taken to deal with issue and driving more than once to get resolve, driving illegally thanks to them.
4/ 5stars
by  
on July 22, 2015
Used them about 4 days ago. They were considerate. performing the necessary repairs and advising in writing on other needed service without pressurizing sales.
5/ 5stars
by  
on June 12, 2015
I took my SUV in for my state inspection. Friendly!
5/ 5stars
by  
on June 9, 2015
Everyone was super polite and helpful. When I wasn't sure about something Patrick, the store manager, took the time to explain and even spoke to my husband over the phone. Highly recommend this location.
5/ 5stars
by  
on May 7, 2015
Blair and his guys are always on it. The tell me it will be done at a certain time and it is done. I have been using this location for more than ten years and I will continue to do so. Keep up the great job.
3/ 5stars
by  
on April 26, 2015
Service is average. Need to be more friendly . Felt I was rushed.
5/ 5stars
by  
on April 17, 2015
I'm very pleased with the work they did on my car. They gave me a good price and good workmanship.
5/ 5stars
by  
on March 1, 2015
I have never had a problem when taking my car there. They are thorough and present the best options for the care service. Wouldn't take my car anywhere else.
5/ 5stars
by  
on February 27, 2015
Their helpful and friendly, the work is done by the time promised.
5/ 5stars
by  
on February 27, 2015
I had my oil changed and they checked everything out because I have a long trip scheduled soon. I have been using this Firestone for about 10 years and so have my 4 children and one grandson. I have full trust in the main 2 persons that are in charge there.
5/ 5stars
by  
on February 4, 2015
I was a little early for my appointment but my car was taken in and serviced immediately. They even rotated my tires, which was not scheduled to be completed, and did not charge me for the cost.
5/ 5stars
by  
on February 4, 2015
Eddie is always prompt and courteous. While technician Matt takes great care of my Jeep. Thank you for the excellent customer service!!!
3/ 5stars
by  
on February 3, 2015
Haven't been there for sometime so I do not know why this feedback survey was mailed to me.
5/ 5stars
by  
on February 2, 2015
I have been going to this store for many years. Whatever I take my car in for, whether it is to fix a particular problem, or just an oil change, tire rotation or balance; they always do a complete check on everything and they let me know what other regular maintenance is needed. Since they are the only ones who work on my cars, they have all my records and they can see if it is time to change the transmission fluid, coolant, etc. It is great to have a auto repair shop I can depend on to take care of my vehicles.
5/ 5stars
by  
on February 2, 2015
I dropped in last minute and they were able to get my inspection done a lot faster than I thought they would. Excellent service.
5/ 5stars
by  
on January 27, 2015
In the shop recently; they are convenient and do good work.
4/ 5stars
by  
on January 24, 2015
Good service longer than expected list of items fixed correctly No communication on time when work would be finished
5/ 5stars
by  
on January 24, 2015
Keep coming back because of the honest service I receive each time.
5/ 5stars
by  
on January 24, 2015
Everytime I take my car, everybody is smiling and treat you very respectfully. Thanks
5/ 5stars
by  
on January 23, 2015
Fry Road location has the best service staff in town!
4/ 5stars
by  
on January 22, 2015
I use Firestone dealer here on fry rd about every 3 months for alignment service as well as my yearly inspections. I have been going to this store now for about 4 years.
5/ 5stars
by  
on January 22, 2015
I use Firestone for all my oil changes, inspections, and pretty much anything major they do great work and they are very helpful.

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