Firestone Complete Auto Care: Your Source For Tires And Repairs At 1920 Old Trolley Rd In Summerville

Ready to come in to your local Firestone Complete Auto Care on 1920 Old Trolley Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1920 Old Trolley Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #282359 Managed by James Phelps

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll inspect lights, suspension, hoses, and more. Additionally, we're devoted to offering the most consistent service on the market, all at great prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.6 of 5) - 57 Reviews
5/ 5stars
by  
on September 4, 2018
The staff are excellent customer service and knowledge about what they’re doing they’re very polite very willing to answer questions I actually prefer them over the dealership to do my service needs
5/ 5stars
by  
on August 26, 2018
5/ 5stars
by  
on July 1, 2018
Mark P was very customer oriented and phenomenal in his explanation of what services were conducted on my vehicle. He went above my expectations of service capability. He deserves the recognition for his hard work and dedication that I saw first hand.
5/ 5stars
by  
on March 25, 2018
The Trolley Road, Summerville location has serviced my autos since 2004. Work includes, new tires, tire rotations, alignments, breaks, fuse replacements, oil change, wiper blade replacements, etc. The work has been explained to me, finished in a timely manner, and completed to my satisfaction. The staff is courtesy, friendly, and make me feel comfortable. Whenever I need air in my tires, I stop in and a tech completes the tire checks. I recommend this store for your automotive needs.
5/ 5stars
by  
on March 20, 2018
Lee, April, and Billy gave us the best experience we have ever had at any type of service station. We were from out of town and they treated us like family. If we lived around Summerville, we would be customers for life. I can’t reccomend them enough.
4/ 5stars
by  
on March 18, 2018
Good service
5/ 5stars
by  
on March 15, 2018
This place was awesome. kind, friendly and very professional business.
5/ 5stars
by  
on March 13, 2018
Mr. Phelps is a very honest, helpful gentleman. They always treat us well.
4/ 5stars
by  
on December 13, 2017
5/ 5stars
by  
on November 19, 2017
Not only did you repair my car, I wasn't looking for you to do a coursty check on it. That's GOOD CUSTOMER SERVICE. My Thanks to everyone there for taking care of my car. That shows GREAT LOYALITY to your customers. Keep up the GOOD WORK!!
5/ 5stars
by  
on November 18, 2017
I have had a long and positive relationship with the Firestone store in Summerville for many years. Within the last year, not counting the many oil changes, I have had a full brake Repair. 4 Rotors, Pads, Power Booster and Master cylinder and 4 tires. I have used their ride home so I didn't have to wait all day at the facility. Manager James has been very helpfull in each and every visit. I thank You for your services.
5/ 5stars
by  
on October 2, 2017
The best car care place around! Super friendly and trustworthy staff! Always a great experience!
5/ 5stars
by  
on September 16, 2017
Thank you all for the great service , and price , i felt like you all really care about your jobs as well as products and services you offer , great friendly atmosphere too
5/ 5stars
by  
on March 24, 2017
Needed my brakes checked. The crew in Summerville , S.C., are very professional. Made the appointment the day before and arrived at about 9am. Check was made and I was advised I needed brakes, rotors and two tires. I had them change the oil as it was due. An alignment was also done. I was driven home and picked up 4 hours later. I am a satisfied customer, My car drives and stops very well now. Thank You Firestone
5/ 5stars
by  
on February 28, 2017
The BEST customer service with caring advisers.
5/ 5stars
by  
on January 3, 2017
5/ 5stars
by  
on December 21, 2016
Front desk staff and technicians were all very friendly. As opposed to being pushy, they were very informative and explained any concerns about my car. I wouldn't trust my car with anyone else!
5/ 5stars
by  
on November 27, 2016
The best experience ever. The service adviser listened very carefully at the sounds and mislabeled words that were coming out of my mouth and re-interpret what I said into viable words for the mechanic. He saved me money too by understanding the needs of my 10yr old car. I will be back even though I live in a different state. Thank you Summerville Firestone.
5/ 5stars
by  
on November 12, 2016
Had a nail in the side of my tire and the changed it for free with my spare. Being a heart patient it would have taken me an hour to do that. I like Geralds Tires but I'm going to change to Firestone because they are faster and no long waiting lines.
5/ 5stars
by  
on November 1, 2016
I had a blow out on I-26. I took the remains to my local Firestone representative. He offered me a choice immediately. We held a moment of silence for the remains of my old tire and sat in the waiting area with a cup of excellent coffee. The service manager came out a while later and told me the tire he had offered me was needed to complete another customers order, BUT he would upgrade the grade of my replacement. After doing several backflips I thanked him profusely and continued to enjoy the excellent coffee. I was shortly told my vehicle was ready and went about the rest of my day.
5/ 5stars
by  
on September 1, 2016
Matthew, Darren and Jeff took exceptional care of me when I walked into the store last night at 6:10. Great service and the guys were all so nice. I would highly recommend!!
5/ 5stars
by  
on August 16, 2016
The staff at Firestone always makes visitors feel welcome and works with customers to make sure their needs are met.
5/ 5stars
by  
on June 5, 2016
Always a good experience. Keep going back. Reputable and nice
1/ 5stars
by  
on June 1, 2016
I have taken my truck into this location for any repairs or oil changes for some time now and have just recently had a bad experience. I have remained loyal to Firestone but after this last ridiculous expense, I will make sure to not use any Firestone facilities again. I received a quote for getting an oil change and brake work done but as I figured would happen, and even stated to the person that gave me the quote, when I dropped the truck off to get the work done the price was almost double. I said to them that if they state that I am required to buy new rotors, I know they are just trying to get more money out of me for something that I don't need. I don't think I've ever heard of a auto care place ever offering to turn the rotors. Is this not a skill that Firestone technicians can handle? The rotors have never been turned on this truck and I sure would like to see in writing this law that says Firestone is required to replace rotors if they do not meet a definite thickness. I agree that it may be Firestone policy since it's a really easy way to scare people into thinking if they don't buy new rotors that it will cause a crash so they will fork out the extra money. RIDICULOUS!!! Not only that but I find it very hard to believe that Firestone is unable to find replacement rotors for less then $120 each. It took me five minutes to find the OEM part for just under $65 on the internet so again looks like Firestone is just trying to make even more money on something that IS NOT necessary. Is this Firestones motto - Squeeze every penny out of your customers by giving them the and I quote " you don't care about your family enough to replace with new to ensure their safety " If I had the equipment in my garage, I would absolutely turn the rotors myself as I'm fully capable of completing this simple task but since the majority of people don't or cant then places like Firestone take advantage any way that they can. Makes me think the honest auto repair shop is gone and all that is left are money hungry REPLACEMENT shops. If anyone actually cares to keep my business or anyone I know business, contact me back at bcrimmins81@gmail.com or if not I will take silence as Firestone could care less and the accusations I have made are true and they will never have to worry about keeping my business again.
5/ 5stars
by  
on May 24, 2016
SUPERIOR CUSTOMER SERVICE! Honest, dependable and competitive. I called for tire pricing on a Tuesday at 11:30 and by 2 pm I was picking up my vehicle with 4 new tires and impeccable service. Thanks Edgar and Justin!
5/ 5stars
by  
on March 21, 2016
Great service fairly priced ON A SUNDAY. I was treated like a valued customer, even though I had never been a customer before.
5/ 5stars
by  
on December 20, 2015
I literally walked in minutes before the store closed with a huge bolt in my tire. The staff wasted no time helping me. I was on my way in ten minutes! Thank you for your quick help.
4/ 5stars
by  
on December 2, 2015
I have been going to this location for the past 9 years...The team is always professional and provides me the best customer services. Keep up the great work!
5/ 5stars
by  
on November 28, 2015
The Firestone team did a great job finding what was causing my car to bounce as I went over bumps. Turned out the shocks were shot. While this isn't a cheep repair, the team worked with me to take advantage of multiple specials and save $100!
5/ 5stars
by  
on November 24, 2015
They fixed my car right and I love having my backup camera again.
5/ 5stars
by  
on November 5, 2015
My experience there Tuesday was great and the customer service was excellent
5/ 5stars
by  
on September 25, 2015
I was recommended to them and I'm very glad I gave them a try. Friendly and fast service.
5/ 5stars
by  
on September 20, 2015
I went there a week ago to have the stems repaired on two tires
4/ 5stars
by  
on September 19, 2015
Since my personal mechanic, my son, has moved to Germany, i needed d a reputable mechanic to service my car while he is gone- he recommended this Firestone. Initially I planned on getting estimates to have the bearings replaced on my car. The thorough information which Lee had given me made me decide that I not only would not need another estimate but that I would leave the car there and have them service it that day. I felt secure in the knowledge and sincerity which was given. I am currently making an appointment to have my brakes replaced.
5/ 5stars
by  
on September 3, 2015
I stopped without notice to change my oil because my car light stated I needed to service my oil. It takes a manufacturer recommended weight and they made sure the specified oil was put in my car. They were efficient and very courteous. It was almost $25 less than their competitor. I know because I called them to see while I was waiting for the oil change. Good job!!!
5/ 5stars
by  
on August 12, 2015
Always pleasant They don't try to constantly sell me something else
5/ 5stars
by  
on July 4, 2015
Sam and Ken were awesome! It's nice to go somewhere and not feel like you are getting taking advantage off. They both explained everything in detail and were very welcoming and seemed very genuine.
5/ 5stars
by  
on June 13, 2015
Awesome experience and service I will be returning to this store for all my service needs!
5/ 5stars
by  
on June 11, 2015
These guys always take care of me! You can't find a better place
5/ 5stars
by  
on June 11, 2015
Always taking care of my car needs. Reasonable prices on their service.
4/ 5stars
by  
on June 8, 2015
I was very pleased with the oil change. Customer Service was excellent. All staff where very nice and courtious. Will be going back for additional work.
5/ 5stars
by  
on May 18, 2015
They were super busy, I was from out of state and they made time to find my problem and fix it!!
5/ 5stars
by  
on May 6, 2015
I have used Firestone on Trolly for over 3 years and am very happy with the results they provide
1/ 5stars
by  
on February 26, 2015
I bought what I thought was a brand new tire for my 2013 Nissan. About two weeks later after continuously going low I was told by 3 different dealers the tire was defective, and the inside was worn out. I was told I should take it back to see if I purchased any type of warranty or something f they would replace it. I of course did not have a warranty but one would think if you're buying a new tire amd its noticeably worn out after having it for two weeks it's obv defective. The store manager who is usually always helpful and goes out his way to assist me was unfortunately unable to assist other than saying he would order me a new tire that I could purchase at full price. Thanks but no thanks, I know I'm not a top customer who comes in yearly to buy a set of tires a year but I would not even consider going back to Firestone for my one tire purchase or even a repair if needed
5/ 5stars
by  
on February 23, 2015
Was recommended to go to them for a quick inspection, service technician inspected vehicle and found no problems
4/ 5stars
by  
on February 5, 2015
Always use them for my oil change and auto repair.
5/ 5stars
by  
on February 4, 2015
I have done business with Firestone since 2003. I am very please with their service. With their help, I am still driving my 1999 Ford Ranger which has over 330,000 miles. Excellent automotive service.
4/ 5stars
by  
on February 3, 2015
Used the service a week ago. Have using this Firestone store quite awhile and very satisfied.
5/ 5stars
by  
on February 3, 2015
I have been using this store for 14 years, to service and keep my cars in good repair.
3/ 5stars
by  
on February 2, 2015
Went to get four new tires and a full alignment. All was fine until they told me they couldn't adjust the camber. so I took it across the street and they were able to do it in half the time.
5/ 5stars
by  
on January 27, 2015
They always are nice and friendly and take great care of me!!
5/ 5stars
by  
on January 27, 2015
Lee P has been great in servicing my 02 accord. He got me a great deal on tires and I trust them to change my oil and let me know if anything is truly wrong with my car.
4/ 5stars
by  
on January 26, 2015
I use them every time I need my car serviced. The only complaint I have is they never wipe the grease off the hood of my car after a oil change.
5/ 5stars
by  
on January 25, 2015
They put tires in my vintage car. They treated my car with the same care I would have. They were patient and attentive and made sure that the tires not only looked good but would be safe on my vehicle.
5/ 5stars
by  
on January 24, 2015
I have been to them several times and they took care of me right away
5/ 5stars
by  
on January 24, 2015
The Summerville Team replaced my tire and got me back on the road in under thirty minutes. One call!
3/ 5stars
by  
on January 23, 2015
The techs are great, the place is clean. This store has lost my business due to a Service Manager who has treated me unprofessionally I only use it to have tires rotated

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