Car Tires And Services At 156 Middle Ridge Ave: Firestone Complete Auto Care In Conway

Ready to come in to your local Firestone Complete Auto Care on 156 Middle Ridge Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

156 Middle Ridge Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #755784 Managed by Arthur Borodin

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll inspect fluid levels, steering, belts, and more. Plus, we're dedicated to offering the most consistent service on the market, all at great prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or schedule an appointment by phone or online.

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Learn More About Our Different Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 59 Reviews
5/ 5stars
by  
on September 11, 2018
I was fit in during a hectic day of folks fleeing the Impending Hurricane. Matt and all the staff had me done and out 2 hours sooner than the realistic expectation that I was expecting. I have not had a bad experience in the numerous visits to this convenient and busy location and this was no exception.
5/ 5stars
by  
on August 25, 2018
5/ 5stars
by  
on July 19, 2018
Awesome service and advice. Highly recommend.
1/ 5stars
by  
on July 14, 2018
I wish I would've known...
5/ 5stars
by  
on July 9, 2018
These guys are amazing you won’t regret going to them. They’re busy so just make sure you have time, you’ll leave with your car in perfect shape.
1/ 5stars
by  
on May 2, 2018
The mechanic never tightened the lug nuts on my son's car yesterday when he was having a tire replaced. Luckily he heard the noise before leaving the dealership or the outcome could have been disastrous !!!!! He nor I were ever offered any type of compensation for the time or trouble. VERY VERY POOR !!!! HE COULD HAVE BEEN KILLED !!!!!
5/ 5stars
by  
on February 25, 2018
Felt like I was at home everyone was friendly and very helpful thanks to the store manager for tip on my car
5/ 5stars
by  
on February 17, 2018
Knowledgeable; Courteous; Friendly;
5/ 5stars
by  
on January 14, 2018
5/ 5stars
by  
on January 14, 2018
Very impressed with oil change experience. Staff very professional and courteous. Will return with our other car?
5/ 5stars
by  
on December 14, 2017
I came in for an Oil change but asked for an inspection of one of my tires which had a slow leak. I was informed that there was a nail in that tire but the repair was covered by warranty. I really appreciate that kind of honesty as apposed to trying to sell me a new tire. The tire was fixed promptly. Service was fast and I always appreciate the honesty at this shop. They never try to hard sell me services or parts I do not need. They always make a problem right and their repairs for me have been fantastic. Thank you for the care of my car and my time.
5/ 5stars
by  
on November 19, 2017
They are awesome here. The guys always do a great job. I will never go anywhere else. So trusting & they never try to manipulate me into things my car doesn’t need!
5/ 5stars
by  
on October 19, 2017
I saved $1000 on my repairs by going to Firestone. Firestone is my primary shop for my car repairs. I’ve always had reliable repairs at a fair price.
5/ 5stars
by  
on September 3, 2017
The service was beyond my expectations. Kelly was very nice. I called in for my first oil change at this location. My oil was in desperate need of changing. When a representative answered the phone, her tone was warm( sorry I don't remember her name but she worked Saturday afternoon) . I was greeted by Kelly the moment I walked in the door. While we was going over my needs, my autistic daughter was a handful, didn't stop her from giving great customer service. It didn't take long at all from start to finish. I love that they do give recommendations on what needs to be fixed. Even though it wasn't in my budget to get it done that day. I will be a regular customer just because the service was outstanding.
5/ 5stars
by  
on September 2, 2017
I am always pleased with the service at this location. The staff is friendly and they are always there to help. I never wait long and can always get my vehicle in within a day or two for maintenance.
5/ 5stars
by  
on August 28, 2017
Clean, friendly, and efficient; a good place for car maintenance.
5/ 5stars
by  
on June 10, 2017
men in the store welcome me and answer all of my questions. I come back to Firestone for great workmanship and customer service g
5/ 5stars
by  
on April 14, 2017
I have used this store 4 times in past month on 3 vehicles. Very friendly, professional and knowledgeable. There prices and work quality can't be beat. I have turned wrenches on cars all my life and I was a F-16 mechanic in A.F. I know enough to trust these guys.
5/ 5stars
by  
on March 29, 2017
Very friendly, professional and knowledgeable. Highly recommend.
5/ 5stars
by  
on March 13, 2017
I have a kid at Coastal Carolina with an older Sentra. Recently there was an exhaust/heat shield hanging down from the underside. Eventually it hit the pavement causing a racket and throwing sparks. Other drivers were honking and she was afraid to drive the car. I suspected it was a heat shield and wanted her to express that fact to the Tech. The shop was busy when she dropped the car off, so she never got to offer my opinion of what was wrong. They fixed the issue (it was a shield) and secured an additional shield that just needed some new clips. So, a college kid with apparently no clue as to what was wrong with the car. Some cynical people would expect an unnecessarily high repair bill, or at least a full hour's labor charge. Instead, a call back in 20 mins... "The car is ready, the bill is $10." Not every something turns out to be nothing - but these guys did right. Give them your regular maintenance work. They're not going to run your bill up for an easy fix. Thanks Jessica, Thanks Art.
5/ 5stars
by  
on January 7, 2017
The store people were very helpful, they kept me up to date how they coming along with repairs. they did a great job. I will be back again. I have been going to Firestone for 6 years or more.
5/ 5stars
by  
on January 2, 2017
GREAT SERVICE EMPLOYEES VERY KNOWLEDGEABLE. SERVICE WAS GREAT, EVERYTHING WAS FULLY EXPLAINED. RYAN AND NATE WERE PROFESSIONAL IN THERE JOBS.
4/ 5stars
by  
on December 9, 2016
Great staff. They're friendly, knowledgeable, and thorough.
5/ 5stars
by  
on October 9, 2016
TOP TIER
1/ 5stars
by  
on September 28, 2016
I made an appointment yetc I still had to wait 3 hours for an oil change and for them to fix a slow leak in a tire, which they didn't fix, when I brought it back for them to fix, they told me I would have to wait another 1.5 hours, it cost$40 , a total waste of money, never again!!!
5/ 5stars
by  
on September 6, 2016
I just want to take the time to say, "thank you". My Firestone card was expired as I don't need tires too often. This location's teammates were spot on. I was able to preview a plus size tire on my vehicle before installation and payment. This shows that they care and take pride in their work ethic. Also, it was made very easy to reapply for my new Firestone card. I'm not a sticker man, but I would be proud to support this location if they had a "bumper" sticker.
5/ 5stars
by  
on July 20, 2016
I always receive the very best service at this Firestone location. I am treated with respect and provided with the very best service that the service members at this location can provide. I recommend them highly.
5/ 5stars
by  
on June 21, 2016
Art, Eric, and the staff are amazing. The work and repairs are excellent with wonderful customer service. All work is explained completely and done in a timely fashion. I highly recommend them!
5/ 5stars
by  
on May 17, 2016
The best repair center I've ever been too. Friendly staff, fast service, clean location, always fixed correct the first time. The entire staff always remember me and treats me as a valued customer,,,,personal service, quality parts always used, I've never had a issue with the quality of service I received from Art and his entire staff,,,,I will never take my cars no where else but to Art's Firestone no matter how far I have to drive, it's worth it to me to be treated as a valued customer and to know my car will be fixed correct the first time.
5/ 5stars
by  
on April 26, 2016
I've always had fantastic service at this Firestone, from new tires and alignment to oil changes and an oil switch repair...Have been several times and they always treat me with respect and give true customer service. The manager Eric is a wealth of knowledge [both to myself and other customers] and very helpful at explaining my car's needs. Thank you
5/ 5stars
by  
on March 21, 2016
I was out from out of town and my car broke down....I called firestone and thy recommended their tow company ..twilight tow ..they were so accomadating and pulled my auto into firestone that same day...the sale associates at firestone was so nice and honest, and that means a lot when your from out of town...the garage was the cleanest one I have ever seen..........!! thank you for such good service
5/ 5stars
by  
on December 21, 2015
I asked them to balance my tires as I knew one of my rear tires was out of balance. They did as I asked and my van was fixed in a shorter time than was expected.
1/ 5stars
by  
on December 9, 2015
Very rude Managers... great service.... high prices
5/ 5stars
by  
on November 17, 2015
I have been there 5 times and each time is a great experience
5/ 5stars
by  
on November 7, 2015
Had a synthetic oil change on my 2003 VW 1.8 Turbo, also had a minor leak on my passenger side rear tire, after careful inspection the technician found the problem.
5/ 5stars
by  
on October 16, 2015
I had my car there for new tires last week and they got me in and out of there quickly. Staff was friendly and knowledgable
4/ 5stars
by  
on September 18, 2015
I was very happy with my service however during my waiting period the owner or head showed up! Store was busy and many people waiting. He was in the showroom on his phone. Did not say hi or acknowledge any customers. I was an area manager for 28 years and would never walk by a customer without saying something. This is just an FYI as he was on phone most of the time. He should want to see things in real live time. His people surely are customer oriented.
5/ 5stars
by  
on September 12, 2015
Use these guys for all my auto needs, they service what I need, provide recommendations for future service levels. I never feel like I go to fix one problem and that I have to repair 5 more immediately or the car will fall apart on me.
5/ 5stars
by  
on September 7, 2015
Needed 4 tires and alignment. Got the lifetime alignment - worth the $$$
5/ 5stars
by  
on September 6, 2015
The customer service rep was knowledgeable, courteous, and made every effort to assist us.
5/ 5stars
by  
on August 4, 2015
I was out of town (PA) when I had unexpected rear brake issues on my car (just had them replaced). It was around 6:45 and they were closing at 7:00. The sales manager and technician stayed late to get the problem fixed and get us back on the road.
2/ 5stars
by  
on July 10, 2015
I am well aware that nobody likes customers to walk in when it is time to close. But if your store advertises that it closes at 7, and the lights are already off at 6:30, then you need to change the time to 6:30. The store employee was rude because I had the nerve to walk in and ask for service, which was to take lug nuts off of 1 tire. I could not get them off without the air wrench. He actually said, I don't know if my employees will stay late and do that... I do realize that other cars might have been in front of us, but no one was in there, and they had all of the doors closed. I had a flat tire on my van and my wife and 3 kids with me. A little help and a smile with 30 minutes to closing time, I guess is to much to ask. I will say, they did help me, and it was greatly appreciated. But it was only because of the nice man who actually does the work. The employee(manager) who was inside, made it very clear that we were not welcome 30 min before closing. So, thank you to the gentleman who helped us get our family back home safely and I hope that the employee inside is never in a situation like we were and gets service like he gives. Maybe I am out of line, but I just didn't think so. He might have had somewhere to go that was important, but we needed help.
5/ 5stars
by  
on July 2, 2015
Quick, efficient, precise and knowledgeable staff. They told me what I need to know and made sure I had the correct information upon my next visit to get it done.
5/ 5stars
by  
on June 25, 2015
this is my 4th tire from them. white suburu gt 2014. thank you again -christopher bushby- my daughter says thank you.
5/ 5stars
by  
on June 13, 2015
Every one did a great job and well conscious of my time constraint. Thank you
5/ 5stars
by  
on June 6, 2015
i had a oil change done about a week or so ago they got me right in and out did a good job fair priced will go there again
5/ 5stars
by  
on May 30, 2015
Love the staff! They are very friendly & professional. I live closer to a different Firestone but will definitely be going back to the new Myrtle Beach one!
5/ 5stars
by  
on May 9, 2015
Very professional and honest. Made me aware of service I did not need per quote from other company.
3/ 5stars
by  
on May 6, 2015
They tried to tell me something was wrong with my car. Why in the world did they have my hood up for something stuck in my tire.
4/ 5stars
by  
on February 27, 2015
researched tires in Myrtle Beach and their service was listed, I had checked other Auto Supply stores and had quotes on estimated cost, Firestone offered the best value/ cost for infinity tires and offered a 70k warranty that would be honored at thousands of Firestone stores. Good Value/ Good service/ Quality work hard to beat!
3/ 5stars
by  
on February 3, 2015
It became necessary to send my wife to get an oil change. We have been very happy with the tire and general service in the past and love their oil change coupons. They had gained our trust. . . until now! The filters they suggested were marked up to twice the price of normal. I went to a local auto supply and compared apples to apples. I am disappointed and will continue to use them after close scrutiny of prices. I would suggest you use the same scrutiny.
5/ 5stars
by  
on January 29, 2015
Have only been to this location twice but I already know that I will return many times as service on my cars is required. I believe these guys to be honest and very dependable. They do the job right the first time, and resolve any issues without question.
5/ 5stars
by  
on January 28, 2015
I was very happy with the oil change and the professionalism of the employees....although I must tell you that I am disappointed at the price I received for my tires.......needless to say I have found the exact tire for approx 475.00 less then I was quoted with Firestone. So I of course will be going to the place that I can save money on tire installation.
5/ 5stars
by  
on January 25, 2015
I had tire troubles. No one else could diagnose the problem.
5/ 5stars
by  
on January 25, 2015
I was engaged immediately upon entering, with a warm 'hello'. Service was performed quickly and at a fair value. I was acknowledged as if I was a VIP customer. Vehicle returned clean and with the problem solved. I would definitely return to do business with this staff in the future.
5/ 5stars
by  
on January 24, 2015
I took my car in because of the oil light coming on in the dashboard. I explained to the Service person that I had just changed the oil with them two months earlier. He immediately went out and brought my car in to look at it. It turned out to be a loose wire and he also tapped off the oil. The service was fast. I have always had a good experience at Firestone.
5/ 5stars
by  
on January 24, 2015
I was shopping around for a tire to get the best deal and Firestone beat the leading competitor, not to mention they were the only one to have only one in stock.
5/ 5stars
by  
on January 23, 2015
Brought my wifes truck in for an oil change they were prompt with my appointment, they rotated my wifes tires for free because she has Firestone tires on her truck.also checked the tires for wear, checked the tire pressures. I also thought the prices were fair.
5/ 5stars
by  
on January 23, 2015
Each time I go into Firestone on Highway 501, Art and the service crew are very helpful. The services are completed in a timely manner, and the total always equals or is less than the estimate. They are not only competent, but, most importantly, honest. I will not go anywhere else with my vehicles.

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