Firestone Complete Auto Care: Your Source For Tires And Repairs At 350 Montgomery Mall In North Wales

Ready to come in to your local Firestone Complete Auto Care on 350 Montgomery Mall? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

350 Montgomery Mall
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #19526 Managed by Michael Pietrowski

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll check tires, steering, hoses, and more. Plus, we're dedicated to giving you the best service possible, all at great prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (267) 436-3423.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.7 of 5) - 70 Reviews
5/ 5stars
by  
on March 4, 2019
5/ 5stars
by  
on February 10, 2019
The facility is clean and the waiting area is huge. Plenty of space to work and get comfortable. The staff greeted me immediately and serviced my vehicle much quicker than I expected. Nice place to assure your car is up to speed.
5/ 5stars
by  
on January 27, 2019
I can always count on Firestone to look out for me. Twice, they had to clean up behind negligence and sloppy work done by the previous owner's dealership. Well done.
5/ 5stars
by  
on October 12, 2018
5/ 5stars
by  
on September 24, 2018
The service was great.
5/ 5stars
by  
on August 1, 2018
Can't say enough about the counter staff. Great guys. Honest and helpful. We had a screw-up a couple of visits ago and they immediately fixed the problem, no questions asked.
5/ 5stars
by  
on June 20, 2018
Extremely honest and trustworthy!! I would highly recommend this location to anyone.
5/ 5stars
by  
on March 11, 2018
high service level; timely service
5/ 5stars
by  
on November 26, 2017
Your staff is very professional and friendly and they seriviced my vehicle in a very timely manner. Alex Cherena is awesome!
5/ 5stars
by  
on October 27, 2017
they are doing very professional job
5/ 5stars
by  
on October 22, 2017
I already took the survey but, would like to use the $500.00 for shocks & strut replacement if I win.
5/ 5stars
by  
on October 22, 2017
Special thanks to Bill and Ricky. Great Supervisor and mechanic. Both gentlemen address this Army veterans needs. I very pleased with customer service and professionalism this particular Firestone possess. All the guys go beyond the call of duty; when addressing the customers needs. These guys are awesome and would recommend to everyone to visit this Firestone if you want great work or services done to your vehicles. My cars have found their home.
5/ 5stars
by  
on October 11, 2017
5/ 5stars
by  
on September 9, 2017
Great service! Great technicians! Pleasant atmosphere! Very professional! Guys get you in, explain your problem s to you, prepare them and get you back on the road!
5/ 5stars
by  
on August 18, 2017
5/ 5stars
by  
on July 19, 2017
I usually only take my cars to the dealership or to a family friend for car repairs and needs. This one time I had a change in my schedule and needed to get an oil change. With no appointment I was a bit desperate. Ken Snyder and the group of guys at Firestone Montco. helped me out. Ken saved me a ton of money. Even at the auto body I take my car to changes me around $60. Ken helped me with my coupon and took more off due to the firestone card. It's not just the saving they offer but it's the customer service. I could go to costco for a tire but I'm actually here a day later getting a quote. You can be sure that this branch will get my business.
5/ 5stars
by  
on May 27, 2017
The gentleman was very thorough give him a 5
5/ 5stars
by  
on May 27, 2017
The gentleman who helped us was Ken Snyder he explained out options helped in many ways I give him a 5
5/ 5stars
by  
on May 3, 2017
5/ 5stars
by  
on April 28, 2017
The service Tech Ricky , is an excellent Tech. I would recommend Ricky and this location to all.
5/ 5stars
by  
on January 18, 2017
5/ 5stars
by  
on October 21, 2016
I am 100% satisfied with the services I received the technicians was very helpful
5/ 5stars
by  
on October 12, 2016
Great,honest professional team
5/ 5stars
by  
on October 12, 2016
I m not new to car repair and your team has been able and professional complement to your company! Thanks again Bill Tyson Jr
5/ 5stars
by  
on August 30, 2016
I've been coming here for 7 years, Bill has always gone above and beyond! Greeting me with my name is a major plus, his inviting demeanor, helpfulness in giving details, promptness, pleasing the customer, and stellar work ethic is what you look for in someone representing your brand. Bill is my favorite!!!
5/ 5stars
by  
on July 24, 2016
5/ 5stars
by  
on July 5, 2016
The guys at Firestone, Montgomery Mall are terrific. They will fix your car right, for a fair price. They don't try to oversell you or rip you off - my 18 year old daughter brought her car in because she thought the brakes were making noises. They tested them and found them to be 100% fine - they could have easily sold her new brakes, pads, rotors, whatever - but they didn't. They are honest and fair. I trust them because they don't sell you crap that you don't actually need. That doesn't stop them from attempting to sell other services - which is fine - that's what they should be doing. I like the convenience of the Firestone charge (6 months interest free). I like the hours the store is open. The guys always deliver what they say, when they say it will be ready. I use them for all my car servicing needs (except stuff covered under the car dealer warranty). I highly recommend Firestone at Montgomery Mall - and, no, I don't work there and I'm not related to any of the team - I just like their work and believe it should be recognized.
5/ 5stars
by  
on June 26, 2016
Worked with both Drew and Ken Snyder. I felt like Ken went above and beyond with helping me out. Ken is very genuine, honest, and timely. I would definitely recommend seeing him.
5/ 5stars
by  
on November 30, 2015
Got my car inspected and fixed and they were polite, knowledgeable and very quick.
1/ 5stars
by  
on November 18, 2015
Reason for appointment : oil light came on, even though according to there sticker my last oil change was June, 17, at 59,385 miles. Its now Oct 30, and I'm only at 60300 miles. Customer service told me the tech wrote it backwards, and I'm overdue, driving 3 quarts low on oil. Furthermore, they told me that a tire I recently purchased from then was ready to blow out, and charged me all over again for another.
5/ 5stars
by  
on November 17, 2015
We have used this Firestone location many times and have never been disappointed. Not only is the professionalism and interaction with the customers above reproach, I left there knowing I could trust them completely. The appointment was for an oil change however, they called me to tell me that we didn't need an oil change because the oil was perfect and must have been recently changed. It was because of the honesty, that I decided to purchase other services that were recommended. I am glad that I followed the recommendation, because it definitely made a difference in the performance of my Lexus. Thank you so much for the North Wales team.
4/ 5stars
by  
on November 14, 2015
Had a flat in the morning of a very tough to find tire. Drove off in the early afternoon with a new tire. Time waiting. 1 hr. OUTSTANDING!
4/ 5stars
by  
on October 22, 2015
I used Firestone services twice at this location with 2 different vehicles. Both times the staff appeared to be very professional, honest and courteous. They didn't try to sell me services that I didn't need and explained clearly what needed to be done and what was done. I would use them again.
5/ 5stars
by  
on October 3, 2015
The crew at Firestone quickly accomplished the work needed for the car. It was fairly-priced and without any pressure to get additional (unnecessary) repairs. Thank you!
5/ 5stars
by  
on October 1, 2015
Firestone did such a great job. Professionals you can trust.
1/ 5stars
by  
on September 1, 2015
Firestone charge me the service - even I have life time service option. May be either system fault or they lost my previous record but they did not try to find records and asked me to pay for my service. They did not accept my previous invoice as a proof.
5/ 5stars
by  
on August 11, 2015
This was my second time there and I will keep coming back. Their staff were very helpful and courteous.
5/ 5stars
by  
on August 6, 2015
These guys helped out of jam. I had no appointment but was headed off on vacation. They saved the day!
5/ 5stars
by  
on August 6, 2015
I can never say enough about the service and personal attention my entire family receives from the crew at the North Wales Firestone store! Bill the manager, Ken, Drew and Sean (so sad when we found out he changed locations---we miss him so!) and to a person, the entire crew at that store treats us all like old friends and family. As a family, we take 4 cars to them for all our service needs and our trust in them has never been compromised. Ask any of my friends and they will tell you how much I rave about Firestone and "the guys" over there. Thank you so much for always treating us like family!!!
2/ 5stars
by  
on August 6, 2015
I had one tire replaced on two separate occasions. The service was great; however the workmanship was poor. Each time the mechanic did not balance the wheel (there where no wheel weights). I specifically asked if they had wheel weights for BMW OEM wheels and they assured me they had them. I find it hard to believe the wheel is perfectly balanced without weights. In addition, they significantly over-torqued the wheel lugs beyond BMW specifications which can cause problems with alloy wheels and high performance rotors (I checked this with a torque wrench while removing the wheels when switching over to summer tires. The three remaining wheels installed by BMW techs were spot on.) I recommend having tires replaced by your BMW service center. As a side note, the DriveGuard run flat tires are excellent in the snow and handle pretty good on an all wheel drive BMW 435xi with staggered wheels; however, the side wall is not as strong as the OEM Potenza S001, which I run in the summer. Expect to replace the DriveGuard tire after hitting a pothole (good thing they are inexpensive for a run flat).
1/ 5stars
by  
on July 7, 2015
I always use firestone to change my oil. My car was leaking what appeared to be oil so i took it to firestone for an oil change and to evaluate the oil leak. They changed the oil and told me it was the engine block and to take it the dealership. The dealership stated the oil leak was due to a damaged oil plug gasket. The only person who could damage the gasket was firestone because they are the only people who change my oil
5/ 5stars
by  
on July 6, 2015
I had an 11am app for a new set of tires. After an allignment, my car was ready in less than 3 hrs. They were very professional and even brought my car down from a lift to let me get a few things for my kid. I highly recommend.
5/ 5stars
by  
on June 23, 2015
I was very pleased with the service. The were good at getting the tires I wanted and the parts that were needed. Very courteous.
5/ 5stars
by  
on June 20, 2015
I took my car in for maintenance and new tires. They did an outstanding job on requested service. They also found answer to additional concern I had and also took care of it. I will continue to have my cars serviced here. One very satisfied customer.
5/ 5stars
by  
on June 7, 2015
I came in at 11 am and they were able to get my car in and out by 5 pm
5/ 5stars
by  
on June 4, 2015
pothole trouble, needed bent rim fixed. estimated completion time was accurate, actually done sooner.
5/ 5stars
by  
on May 23, 2015
I always get my both car service done here. The employees are very good to work with.
5/ 5stars
by  
on April 26, 2015
The service guys were very professional and helpful
5/ 5stars
by  
on April 18, 2015
Informed of all that needed to be done and options for completion. Professional and well informed staff. Excellent work
5/ 5stars
by  
on April 17, 2015
Service was great, the team who work there were awesome. Great guys!!!!!
4/ 5stars
by  
on April 17, 2015
Great location and very happy with the price I paid
4/ 5stars
by  
on February 26, 2015
The price was unbeatable! compared tire prices nearby places and this place offers best prices.
5/ 5stars
by  
on February 26, 2015
Great service overall, tire replaced, oil changed, satisfied over all...
5/ 5stars
by  
on February 26, 2015
I am glad we did many repairs at Firestone and received good service.
5/ 5stars
by  
on February 26, 2015
Good Place to get your car tuned and repaied.On time and quality work for the price.
4/ 5stars
by  
on February 3, 2015
for whatever service the staff is knowledgeable and always FRIENDLY!!
5/ 5stars
by  
on February 2, 2015
Been going here for years and the service has always been consistently very satisfying!
5/ 5stars
by  
on January 28, 2015
I have been going to this Firestone for over 18 years. They have been very accommodating to my schedule and helpful.
3/ 5stars
by  
on January 26, 2015
Am seriously considering NOT returning to this location after my last TWO visits in the same day. My vehicles battery expired while under warranty and the replacement I was given was not only an non-equivalent battery it was smaller than the appropriate sized one. Had to return TWICE in the same day ! Seriously unacceptable. They actually replaced my 72 Month Battery with a 60 Month one with no other excuse other than their saying that INTERSTATE doesn't make the 72 month battery anymore ?? I found this to be untrue. So questioning their practices of proper Serviceing.
5/ 5stars
by  
on January 25, 2015
They always make room for me in the schedule when I need service
5/ 5stars
by  
on January 25, 2015
Heater blower stopped working. Diagnosed as required reprogramming of control. Repair made same day and is still working.Expected much larger bill.
5/ 5stars
by  
on January 25, 2015
I always like these guys. Usually I call up that day or the night before and they say they can get me in that day. If not, they will at least tell me it's not a good day and to come in the next day. They are almost always faster than their estimates which is a good thing since I get on my way faster. The lifetime alignment is the best bargain around. Compared to dealer prices if you keep your car more than a year you will break even on the second visit and after that is all free alignments.
5/ 5stars
by  
on January 24, 2015
I have been using North Wales Firestone for several years. They are professional, and I feel confident when I have them do service on my vehicle. As I wait for my work to be finished I have the oppurtunity to observe them with other customers and feel they are all treated with respect and good service.
4/ 5stars
by  
on January 24, 2015
I use this service for a good fair price service. They are always on time and give accurate prices in advance. They do try a little up-selling. But very easy to weed out.
5/ 5stars
by  
on January 24, 2015
I have been using them for a few years. Very pleased with their knowledge, work and dependability. I have a Jaguar X10, 2005. I also get my Bridgestone tires there. I would recommend them to anyone.
5/ 5stars
by  
on January 24, 2015
The technician (Ed) is awesome, he is friendly, he explains in detail what maintenance is needed and why and/or when the service will need to be performed. It is comforting to know that and I would not want to take my car anywhere else and have referred friends to him as well because of that...
5/ 5stars
by  
on January 23, 2015
I've been going to Firestone for many years! I know when I drop off my minivan for service, I'm not going to overpay (sometimes under pay with Firestone coupons), get great on-time service and leave happy!
5/ 5stars
by  
on January 23, 2015
Staff is very friendly and helpful. Been going there for years now.
5/ 5stars
by  
on January 23, 2015
I've taken both of my cars there for service and oil changes and the staff has been excellent in getting the work done in a timely manner. I highly recommend them.
5/ 5stars
by  
on January 23, 2015
I used couples time, I recommend the Firestone they give great services.

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