Car Repairs And Tires At 14 W Germantown Pike From Your Norristown Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 14 W Germantown Pike for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

14 W Germantown Pike
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #10014 Managed by William Palmer

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll examine fluid levels, headlights, belts, and more. Plus, we're committed to offering the most consistent service on the market, all at great prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (610) 355-4242.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means the service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 37 Reviews
5/ 5stars
by  
on February 11, 2019
I am always impressed with this service location every time I've had one of my 2 cars in for service or diagnostic testing. I couldn't ask for a better or more knowledgeable team of techs and management. Service, inspections, tires, testing, oil changes...whatever. These folks are pros. Estimated costs are given before any work is started, my cars are always ready when they say they will be and repairs or options are always explained.
5/ 5stars
by  
on November 27, 2018
These guys were great. Your survey is crap. Misses the most important things. I do this stuff for a living. Despite your inadequacy, the crew at 14W Germantown has cared amazingly for me for over
5/ 5stars
by  
on November 25, 2018
Very honest people trying to help all of theirs customer treated as a family member. Also I notice they not work Firestone feel like a work for themselves own company. !!
5/ 5stars
by  
on October 20, 2018
1/ 5stars
by  
on July 26, 2018
Terrible customer service Put wrong part on car and messed up the alignment, steering and may brakes They don’t know what they’re doing I got my car back in worse shape then when I dropped it off BEWARE BEWARE
5/ 5stars
by  
on June 30, 2018
Kenn service Adv and the repair Tech"Christina" Rock they got me fixed same day and it was a very bad problem with the rear brakes
5/ 5stars
by  
on December 13, 2017
5/ 5stars
by  
on December 12, 2017
Ken and Sam were so helpful to me in a stressful situation. My car battery was failing and I didn't have anyone else to pick up my daughter from daycare. They were able to check and replace the battery quickly so that I could leave on time to pick up my little one. I appreciate their effort!
1/ 5stars
by  
on December 10, 2017
Charged for service twice and charged for tires recycling fee while I was keeping the tires to re-use. Charged for road hazard protection ($101.48), without asking first if I wanted it. The car alignment was much worse after it was aligned. Not sure if the alignment performed was good for nothing. The is that before the alignment the car used to drive very straight but now I have to keep the wheel turned slightly to the left to keep the car straight. Overall this was a bad experience and a lost of $179 that I paid for a lifetime alignment service.
5/ 5stars
by  
on July 14, 2017
I have been taking my vehicles to this location for over 10yrs..also my friends vehicle.. I have never been disappointed,the service I have received has been nothing but professional..I have a regular tech who I trust to work on my vehicle.. The Mgr Chad is beyond professional...he has never performed a service without going over everything with me..has never pushed a service that wasn't needed..has always been customer friendly..and very accommodating..he is honest..and trustworthy.. Thank you, Alyce neun
5/ 5stars
by  
on February 20, 2017
The service we receive at this Firestone is ALWAYS exceptional! From walking in the front door until picking up our cars we have never been disappointed. Chad, is incredible with customer service and knowledge of all 6 of our vehicles that we take there. He lets us know exactly what we need and offers suggestions if need be and continually leads us in the right direction. We never use our car dealers, we feel we found the PERFECT place for excellent car care!!! NEVER DISAPPOINTED!!!
5/ 5stars
by  
on September 1, 2016
Excellent customer service!! I didn't have an appointment and by chance I taken my vehicle in for its state inspection. The manager (Chad) got me in and out of the service station within an hour.Inspection passed...I can't say enough good things about this Firestone and the staff ( Chad, Robert and the mechanic Christina), will continue having my vehicle serviced there and highly recommend to all my family and friends. Thank you so much!
5/ 5stars
by  
on May 30, 2016
Great service fixed everything that need to be fixed
5/ 5stars
by  
on March 27, 2016
Great serie
5/ 5stars
by  
on October 8, 2015
Anytime I have a emergency repair on One of our Fleet Vehicles they jump right into the repairs
1/ 5stars
by  
on September 24, 2015
I had my car towed to this location. Told me it was a computer processing issue and only the dealer could fix it. Had to get it towed to the dealer, they said the cpu was fine and i needed a fuel pump. Thanks guys for the added expenses.
5/ 5stars
by  
on August 13, 2015
There was a bit of a mix up ordering the tires I had asked for but man did they make up for it. Without any fuss or hassle they gave me the higher end model of the tires I was originally looking for while honoring the same quote and discount that I had seen online. They know how to take care of their customers. I will definitely go back to their store.
5/ 5stars
by  
on August 7, 2015
I brought my vehicle into the shop for an oil change the guy in the front i think his name was Robert was extremely helpful in find out out what type of vehicle i had and assisted me in getting a coupon to make my services even cheaper than expected.
5/ 5stars
by  
on August 6, 2015
As usual I had great service from Chad and the guys.
5/ 5stars
by  
on August 5, 2015
As with every experience at this store and with Chadd the manager, is outstanding. We have been long time customers and will be as long as Chadd and his crew are there. always made to feel at home.
5/ 5stars
by  
on June 13, 2015
An unusually satisfactory experience. I will go back.
5/ 5stars
by  
on June 4, 2015
My husband had a flat tire and tried changing it, but 2 of his lugs broke. He was near this Firestone store and they were able to repair the truck that same afternoon. Both Todd and Chad kept us updated and didn't try to upsell us on anything. I felt the prices were reasonable and the employees quite honest and respectable. My husband works in the area and we might have to start coming here for oil changes now even though we live in Reading!
5/ 5stars
by  
on June 4, 2015
Visited the Norristown store a week ago for an oil and filter change. The gentleman handling the transaction was knowledgeable, friendly and efficient. The early appointment options are great too! Would definitely recommend.
5/ 5stars
by  
on May 14, 2015
This is the first time I used Firestone in East Norriton, I've always used the one in Trooper but I recently moved. The customer service at Firestone is excellent and I was happy to see this is company wide.
5/ 5stars
by  
on May 13, 2015
I used them a month ago and I had the most delightful experience
5/ 5stars
by  
on February 26, 2015
I've been going to this Firestone for 7 years. They always get you in and out as fast as possible. They explain everything they need to do and never try to sell you un-necessary services. These guys are great and I always recommend them to friends and family.
5/ 5stars
by  
on February 26, 2015
Had a puncture and they scheduled and serviced my car in a timely manner on a very cold and busy day. thank you.
4/ 5stars
by  
on February 4, 2015
So far, I have used this facility mainly for oil changes. I receive prompt, courteous service, and the work is done in a timely manner. Thanks Firestone.
5/ 5stars
by  
on January 28, 2015
I have used this facility for a number of years and have been given excellent and honest service time after time.
5/ 5stars
by  
on January 25, 2015
I use them for regular maintenance schedule, they do their job..they don't bring any last minute surprises...
5/ 5stars
by  
on January 25, 2015
I use them for all my service. Oil changes and inspections. I usually make an appointment, but even without the wait time is what I am told ahead of time. They do what is asked, advise you of things they find and ask if you want it fixed then or wait unless you need it for safety or inspections.
4/ 5stars
by  
on January 24, 2015
Had a lot of work done on my car and they did a great job over to course of 2 days
5/ 5stars
by  
on January 24, 2015
Very professional. Done on time work was great and clean
5/ 5stars
by  
on January 23, 2015
Very fair, knowledgeable and professional team. Prompt service, comfortable seats and good coffee. I've been buying tires and using a variety of their services for years .
5/ 5stars
by  
on January 23, 2015
Loved the service and friendly attitude. Honest and trustworthy.
5/ 5stars
by  
on January 23, 2015
I always take my care to fire stone . Chad the manger always shoot me straight and I feel confident in all there recommendation the one in East Norriton Pa
5/ 5stars
by  
on January 22, 2015
Store was clean. Management was efficient and pleasant.

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