Car Repairs And Tires At 1530 Oregon Pike From Your Lancaster Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 1530 Oregon Pike! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1530 Oregon Pike
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #1341 Managed by Kevin Kripe

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll check tires, wipers, belts, and more. Additionally, we're committed to offering the most consistent service on the market, all at great prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (717) 553-1650.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 66 Reviews
5/ 5stars
by  
on March 11, 2019
This is a great shop. I was early for my appointment and they were on time with me being out of there quicker than expected. Went for routine oil change with some concern about steering. They diagnosed the problem discussed it with me and then fixed it. The staff are courteous and professional. Would recommend this shop to anyone
5/ 5stars
by  
on February 19, 2019
The advisors and technicians at this shop are top notch. They always explain any concerns and provide options for repair and scheduling. I recently brought my car in for an oil change and they discovered some bad ball-joints. Despite only being scheduled for the oil change, they were accommodating and were able to make the repairs that day - I had my car back later that afternoon. I always receive great service here, and have been bringing my car for several years; the fact that they track previous repairs, parts, and services is great, and I am always confident that I am getting good advice and good work done. Thank you!
5/ 5stars
by  
on September 18, 2018
I love this place. Everyone from the sales sraff. Customer service and technicians are all concerned, friendly and help where needed.
5/ 5stars
by  
on August 17, 2018
For 8 years now, this location (advisors and technicians) have provided outstanding service each and every time. Kevin and Brandon are wonderful. A woman also assisted yesterday but unfortunately I didn't get her name, but she kept me updated and explained what was needed.
5/ 5stars
by  
on August 9, 2018
Had my car serviced by this location since 2005. Always get great service at the best price possible. The adviser always goes out of his/her way to fully explain the solution to my vehicle problem and the costs of various repairs.
5/ 5stars
by  
on August 2, 2018
Great experience, particularly in comparison to multiple small mechanic shops (unfortunately) and a competitor directly across the street from this location. Coureous employees and very accommodating with regard to scheduling.
5/ 5stars
by  
on June 7, 2018
Sean from Brooklyn NY went above and beyond to educate me and help remedy my problem. S ervice on vehicle was done effectively and on time. Its convenient location to my work was prime reason i choose Firestone. It was recommended by coworkers to its trustworthiness.
5/ 5stars
by  
on April 4, 2018
The sales lady was great help,she was even helpful on giving me my coupon for an inspection, awesome customer service......,
2/ 5stars
on April 3, 2018
I have been going to Firestone every year for PA Inspection/Emissions on my 2007 Corolla since 2009. I also have had almost all of my service done there too. I think it's time to move on. There wasn't any one major issue, just several little ones that have added up over the years to cause me to start looking elsewhere for vehicle maintenance services. Maybe I'm making a mistake leaving... we'll see???
4/ 5stars
by  
on March 25, 2018
5/ 5stars
by  
on March 17, 2018
This place is amazing! I had to get new leaf springs put in and the bill was to be around $1500.00 which for me is a large amount of money. They were able to use parts from my truck and cut the bill by almost $500.00 to help me out. Huge relief! Every time I come in to this store I always have a good experience. I am a true Firestone fan and have referred 5 people to this store who also say they love this store on Oregon Pike. Thank you again!
4/ 5stars
by  
on March 8, 2018
Excellent service. Good advice on products and thorough inspection of all areas of the vehicle. This location has stepped up its service since my last visit.
5/ 5stars
by  
on January 20, 2018
Courteous, professional, informative
5/ 5stars
by  
on January 11, 2018
I've been bringing my car to this location for 7 years now - Everyone has always been very helpful and has never tried to push any unnecessary repairs. My most recent visit was this week. Sean was SO great!! I was there for quite some time because of needing multiple things, but he kept me updated throughout and made recommendations based on priority of repairs and services.
1/ 5stars
by  
on June 1, 2017
The sales associate pressured me into getting the lifetime alignment.... When I first asked for a check, but No details were provided other than, "all vehicles need some type of alignment" I severely doubt there was an issue out of spec, yet I was charged for it.
2/ 5stars
by  
on May 31, 2017
Very poor customer service. Was handed an invoice without any kind of explanation as to what else was wrong with the car. The technician wrote on the invoice what was wrong with the car and nobody said a word about it. Would not recommend.
5/ 5stars
by  
on October 29, 2016
Anthony, the service manager took the time to understand what I was looking for in a tire and then explained what he could provide that matched what I wanted. I got the tires installed and they are a perfect fit for what I wanted. Great service, great tires.
5/ 5stars
by  
on September 19, 2016
The guys at this Firestone location always go above and beyond for me. They've unlocked my car and helped replace simple lights for free just because I am a faithful customer, and I love giving them my business. Especially when I need new tires, they are always cost effective and have prompt scheduling and service. I always feel well taken-care-of and valued as a customer.
4/ 5stars
on September 6, 2016
4/ 5stars
by  
on September 6, 2016
Extra mile service!
5/ 5stars
by  
on November 10, 2015
EASY NO HASSLE SERVICE, FRIENDLY STAFF AND HONORED OIL CHANGE COUPON.
2/ 5stars
by  
on November 10, 2015
Had an alignment and wheel balance done for $160. Brought it back the next day to get redone . Still pulling to the right. Never again FIRESTONE. What a watse of my money. Could of got it done cheaper and probably better some where else
1/ 5stars
by  
on October 12, 2015
I called to make an appointment for tire balance and rotation for soonest time and was told that two days was the soonest. Made the appointment and showed up/checked in about 10 minutes early at the Oregon Pike location in Lancaster, PA. Forty five minutes later (over half an hour after appointment time) they finally got to my car but not before tending to at least two walk ins and getting them out first. When my car was finally finished, I received the paperwork and a thank you.....that was it....no words of whether a routine safety check was done or if there were any issues with my vehicle. Pretty much just showed me the door. So sad too, because last year they handled a road hazard issue for me and were totally different.....up beat, polite and informative. Don't know if this is the new norm for this location or if it's because I'm out of state that my experience went the way it did. Go figure.
3/ 5stars
by  
on September 21, 2015
I was a little disappointed because the representative told me he would deduct the recycling fee of 10 dollars because I took the old tires with me. but the bill still charged me the 10 dollars.
5/ 5stars
by  
on September 21, 2015
Was in the building for less then half an hour. Everyone was very nice and explained everything to me :) I highly recommend and I know I will be back!
5/ 5stars
by  
on September 15, 2015
I was in vacation and got a dead battery. They were just opening up and had a few people before me and their 9:00 appointments and still were able to get me out in like a half an hour. Thanks guy!!
4/ 5stars
by  
on September 13, 2015
I went to the same garage since I am 16. A year or so ago, I decide to try another garage because it was closer, I'd heard good things about it, and I was loosing faith in my go-to garage. Though the prices are higher than to what I am accustom, the customer service is too-notch and the discussion before the work is done is quite thorough.
4/ 5stars
by  
on September 8, 2015
I've been to Firestone off and on for a few weeks getting my car worked on to pass inspection. Today It finally passed. But the thing that made my experience great was in tested it failed a week or so ago. Today I got the phone call saying my car was done and the gentleman actually said I wanted to let you know it's free of charge because I had the inspection test in a certain time frame and they wanted to let tell me the good knows to "brighten my day".
5/ 5stars
by  
on August 8, 2015
I started using them a fee months ago. Despite the fact that they cost a little more than my previous shop, I prefer the service and the customer service is great.
1/ 5stars
by  
on August 6, 2015
The staff was very accomodating to schedule me before the July 4 holiday. Unfortunately, they didn't fix the problem. The flat tire became flat again the next week. Another service garage found a huge tear in the tire and a large bulge in the front tire. Not only did they not fix the problem, but missed another problem in another tire. Poor service for a tire garage.
5/ 5stars
by  
on June 27, 2015
I was very happy with the service. I felt that I was dealt with honestly, fairly and that the job was done well and quickly.
4/ 5stars
by  
on June 21, 2015
made appointment online Showed up on time very short wait time excellent service
4/ 5stars
by  
on June 18, 2015
I was in Lancaster for a Conference and had an emergency car situation. The mechanics at Firestone were so helpful and professional in getting my car in for a check-up and correcting the problem very quickly! This was such a positive experience and I would definitely recommend!
5/ 5stars
by  
on May 30, 2015
One morning I pulled out of my driveway and started on the road toward work, only to discover my brakes weren't working properly. I never had this experience before with a car. What was I to do? Who would service my brakes without an appointment? How would I get to work? Most importantly, how long would my brakes hold out before I became a danger to myself and others on the road? Then, I saw the Firestone sign and pulled in. I was not a regular customer, but they gave me instant service, discovered that two brake lines on the car needed replaced, and they would have the car finished before the end of the day. Wow! I left my car in their capable hands, called my husband to catch a ride into work, and called work to let them know I'd be just a few minutes late. You saved the day!! Thank you, Firestone!
4/ 5stars
by  
on May 14, 2015
We needed new tires for our camper. Gentlemen had them ordered and in stock next day.
5/ 5stars
by  
on May 13, 2015
A couple of months ago I had one frustrating experience, a rare thing considering how long I've been a customer. I was very impressed when Chris, the manager, went out of his way to talk to me about the situation and to make it right. My recent visits have been great and without a hitch!
5/ 5stars
by  
on April 28, 2015
I use them every time I need an oil change, or anything checked on my car, even advice regarding buying a new car. Very welcoming!
5/ 5stars
by  
on April 27, 2015
The Lancaster Firestone on Oregon Pike is the very best in customer service and satisfaction. Assistant Manager Anthony, goes above and beyond to make sure his regular, Premier-Gold Club customers are provided with the best quality service at competitive prices. With this staff-I will continue to use this store as my #1 auto-care, provider.
5/ 5stars
by  
on April 16, 2015
They were very accommodating, caring, professional, knowledgeable, clutch and SWIFT! I would HIGHLY recommend using this particular Firestone for all of your auto repair needs!
5/ 5stars
by  
on February 27, 2015
Very prompt, got me in and out very quickly. Anthony and the staff are a real asset to this location.
5/ 5stars
by  
on February 26, 2015
I recently heard a clicking noise when driving at high speeds. It was determined that a splash guard was hanging down. They removed it at once & at no charge to me.
5/ 5stars
by  
on February 26, 2015
They are so great there. They are nice and do good work.
5/ 5stars
by  
on February 25, 2015
Completely satisfied with the service/highly recommend
5/ 5stars
by  
on February 6, 2015
Bought new tires for my 2000 Jeep Cherokee November 2014 and was very pleased with the service.
5/ 5stars
by  
on February 5, 2015
Over the years have always trusted ,they have a great team of people.when I want the best service I see them
5/ 5stars
by  
on February 4, 2015
I am always greeted with a smile and they bend over backwards to help me every time I go in for service. The waiting time is not long and they always explain what they have done. I have been going there for years and will continue to do so.
5/ 5stars
by  
on February 4, 2015
quick and reliable service from knowledgeable staff
5/ 5stars
by  
on February 4, 2015
I always bring my car here to get serviced. When they find something wrong whoever is at the front desk takes the time to explain to me what is wrong, how bad it is and how much it will cost. I don't know much about cars so it's nice to have it broken down for me so I'm not just writing a check, I actually know what's going on.
5/ 5stars
by  
on February 3, 2015
As someone who does his own work on their vehicle and has worked in the automotive industry. I have been taking my vehicles to this location for over ten years for PA State inspection. They have never in all to that time failed to give me an honest inspection. I highly recommend them.
4/ 5stars
by  
on February 3, 2015
clean, neat facility with friendly, prompt service.
5/ 5stars
by  
on February 1, 2015
Firestone Complete Auto Care is always a place that i can trust with my car service needs. I have been going to the Lancaster store for numerous years and find the service is very friendly and efficient. I am one to typically compare many different technicians, and find Firestone's prices seem to be very competitive and convenient.
5/ 5stars
by  
on January 27, 2015
I have been going to these guys for years and they always give great service and recommendations without pressure.
4/ 5stars
by  
on January 27, 2015
Were great in dignosing problems and straightfoward in solutuions
5/ 5stars
by  
on January 26, 2015
I am a 36 Year client for the Oregon Pike, Lancaster, PA Store. Service at this store is an earned perfect "10". All the guys are great. I admit store manager, Chris Siwik, insures success of my visits.
5/ 5stars
on January 25, 2015
I had Firestone install 4 new P235/70R16 tires and alignment. I can really tell a different in the vehicle operation with a quiet and smooth ride. No issues with the installation.
5/ 5stars
by  
on January 25, 2015
always explain what should be done and why ... this is important to me ...I am a female that knows nothing about a car ...
5/ 5stars
by  
on January 24, 2015
Use Firestore for 99% of the service on my car. Like keeping one place working on my car. Maintaining a history at one place. Rarely have needed to go elsewhere. Always shop my tires but find best deals back at Firestone. Guys at the Lancaster store do a great job. only ever had one bad experience in many years.
5/ 5stars
by  
on January 24, 2015
A few weeks ago I found a screw in my rear tire. I called and cannot remember whom I talked to - told him of my problem and that I was going on the bypass and could be there in 10 minutes... I was told to come on in we have time for you. I love these guys they are the best. I used to take my car for maintenance where I bought it - but I am so GLAD I found Firestone. All the guys are GREAT I would recommend them to & the business to anyone who asks for great service, dependability and time management. Well that is Firestone on Oregon Pike, Lancaster, PA
5/ 5stars
by  
on January 24, 2015
I have a family of 5 and I was concerned that my tires on my Chrysler minivan were questionable. I brought my vehicle in and was fortunate to have the opportunity to interact with the manager, Chris Sivvick. His positive attitude and thorough review of my vehicle resulted in a repair of my new tires, other maintenance, and vehicle alignment. Our family is very fortunate to have a quality repair shop that we can rely upon for quality-ethical and trustworthy service on our vehicles. Thank you Firestone Complete Auto Care, Lancaster!
5/ 5stars
by  
on January 24, 2015
Good service. Done when expected. Friendly service when you ask questions they are answered. Willing to show you what needs replaced. I feel they are honest at the Oregon Pike Firestone.
5/ 5stars
by  
on January 23, 2015
Guy's you can trust. Service department that provides quality auto care. It is all about the trust when you are dealing with your car for you and your Family.
5/ 5stars
by  
on January 23, 2015
They scheduled my service at 5:00 pm, which I needed and appreciated
5/ 5stars
by  
on January 23, 2015
I use Firestone for all my car care needs on both my vehicles a ford super duty & BMW. No matter the time or day that I call for an appointment I am always given a time that suits me. The team at this location are the best!!!!!
5/ 5stars
by  
on January 23, 2015
I always go to Firestone for my maintenance & repairs. friendly service. Knowledgeable
5/ 5stars
by  
on January 22, 2015
Your people were prompt and courteous and did their work with speed and accuracy unlike the large car companies which take forever just to start on a car. There was no pressure to do other service, they did what I asked which is refreshing considering my experiences with other companies (dealerships) in the area.
5/ 5stars
by  
on January 22, 2015
Pleasant place to have car maintenance done. Chris run a good crew. Work is done on time.

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