Firestone Complete Auto Care: Your Source For Tires And Repairs At 844 Lancaster Dr Ne In Salem

Welcome to Firestone Complete Auto Care at 844 Lancaster Dr Ne! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

844 Lancaster Dr Ne
Get DirectionsHours + Information
Sun8a-6p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #15970 Managed by Kyle Jones

HOLIDAY HOURS

Please note our hours for Labor Day

  • 09/037am-5pm
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine lights, headlights, hoses, and more. Plus, we're committed to offering the most consistent service on the market, all at reasonable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    Learn More About Our Different Services

    With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we work to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as seamless as possible.

    Customer Reviews

    (4.8 of 5) - 41 Reviews
    5/ 5stars
    by  
    on June 15, 2018
    Rolando and Kevin are great employees
    5/ 5stars
    by  
    on January 29, 2018
    Kevin Kyle and Robert and the rest of team are amazing!! Thank you.
    2/ 5stars
    by  
    on January 14, 2018
    I took my vehicle in for 2 specific reasons and apparently your company decided to inspect my entire vehicle. Giving me a estimated bill of 3000 dollars. I only wanted an oil change and a rear brake job. I’m fully capable of doing the work myself I was just trying to save myself the hassle. I don’t appreciate the price gouging on the parts you recommended I needed. $45.00 for a $7.00 dollar wheel cylinder for drum brakes is complete robbery. I will never be back to Firestone and I’m going to tell everyone I know to stay away from your business. If you want to get and retain customers stop over charging for parts. The total estimate for my vehicle just for parts was around $1900.00 while labor was $1800.00. How does your company justify a 90% labor charge along with the insane cost charged for parts? I work hard for my money and to charge customers that kind of money for a over glorified lube techs time is ridiculous!
    5/ 5stars
    by  
    on December 1, 2017
    I have Firestone on 844 Lancaster Dr Ne Salem, OR take care of all my auto needs. The team is so friendly and helpful. I have told my friends and family about the great service I always get from them. It is so nice to know I can trust them with both of my cars. They are honest and helpful with any concerns I may have. I plan to stay with this shop for life.
    5/ 5stars
    by  
    on August 2, 2017
    Had nuthing but great and helpful service,very speedy service even tho he said might take this time but worked very hard to get me out sooner so I'm very thankful for my service needs at Lancaster Fireston
    5/ 5stars
    by  
    on May 20, 2017
    Kevin was great! He was kind over the phone and in person. I needed a nail plugged in the tire of the Mother's Day car we were giving my mom that same day and Firestone was the only place I called that would actually be able to help me. Every place else I called was too busy. The tire was too bald to safely patch and I wasn't looking to buy new tires that day but after talking about my options with Kevin, I ended up being comfortable buying (4) new tires for her car. He explained the warranty on the tires, told me she could go to her local Firestone store in Eugene and have them honor it and explained how to claim my rewards for my new Firestone card I applied for in-store. I was happy to find a more trustworthy place than P & M Auto repair-Firetstone actually provides a quote for work AND gets owner approval before taking your car apart. We were in and out in about an hour and half-which was what he promised. We were able to make our lunch date with mom and surprise her with a "new" car for Mother's Day! I just dropped off my own truck for them to check out and get some work done! Thanks Kevin & crew!
    5/ 5stars
    by  
    on April 6, 2017
    Awesome place to get work done on your vehicle, I got an oil change and there customer service is amazing. They were fast friendly and a good place to take your vehicle. I told them i need it to be done within an hour and they made it work. Thank you for a wonderful service!
    5/ 5stars
    by  
    on February 11, 2017
    Best crew around! Conscientious and courteous, safety-minded, fast service. Poopoo on all the others!
    5/ 5stars
    by  
    on December 11, 2016
    I called at 7:15am. Was able to get new tires and alignment. All within a few hours. And this was in the midst of snow and icy weather. Way to go guys. I was thrilled. Maryellen Clark
    5/ 5stars
    by  
    on September 17, 2016
    Friendliest and most honest automotive guys out there! Big fixes, little fixes... my family has been goin to this Firestone for years. We have no intentions of shopping around for a "better deal" because Kyle and Kevin are so amazing to work with!
    5/ 5stars
    by  
    on September 11, 2016
    The Lancaster team in Salem provided great care and were speedy to replace two tires for me and complete an oil change! I hope they liked the ice cream and hope they keep up the great work!
    5/ 5stars
    by  
    on September 2, 2016
    I've been slowly looking for a new tire company to be my vendor of choice for a while and I keep returning to Firestone. So far I have not been disappointed. During my last two transactions with Firestone i have been provided extra effort service. The first time salesman were friendly both on the phone and in person to help me purchase tires for my van by price matching and helping chose tires that were the best value for my vehicle. The second time was recently to fix a flat promptly to keep me rolling. Thank you for the extra effort. It compliments your quality tire products at a fair price.
    5/ 5stars
    by  
    on August 4, 2016
    Thank you everyone that had part of working on my truck it was like a race I pulled in got great service at the counter they pulled it in got it done got my paper work got my truck with all new parts and all it was like a pit stop! Awesome team work! I found my one and only (PIT STOP) THANK YOU!
    5/ 5stars
    by  
    on August 1, 2016
    I drive away with an awesome job well done again by them! I will always use you guys! Thank you for the awesome work!
    5/ 5stars
    by  
    on June 9, 2016
    I was recently in for an AC diagnostics check. The staff were all very friendly and took the time to explain my options. I ended up doing the AC diagnostics, AC recharge, and an oil change. They let me know what all the costs were going to be up front, but also applied all special discounts available without me even asking. They ended up saving me 1/3 of my bill. Wonderful service!
    5/ 5stars
    by  
    on December 26, 2015
    I went in for an oil change. As soon as I walked in I was greeted with a hello. The guy was very helpful and quick. Very happy with my experience.
    4/ 5stars
    by  
    on November 2, 2015
    I have never been a fan of Firestone/bridgestone but I had 2 flats and needed tires immediately. Since they were the only place open on a Sunday I had no other choice. The wait was long since they were busy, being the only open tire store on a Sunday. However I was patient and the people were friendly and even have a military discount. I read reviews which made me a little hesitant about going. In the end my service and tires were great. No real complaints and as long as the tires do what they advertise I'm a happy camper.
    5/ 5stars
    by  
    on October 1, 2015
    Got me in and out same day, and actually repaired the issue. Car runs great. They also don't make you feel like an idiot for not knowing much about cars
    5/ 5stars
    by  
    on September 26, 2015
    Added new life to my aged pickup, looking forward to adding some more. Job well done! Thank You!
    5/ 5stars
    by  
    on September 12, 2015
    Went in for tire rotation and oil change. Both done quickly and mechanic took percentages on brakes as requested.
    4/ 5stars
    by  
    on September 5, 2015
    I needed quick service and they provided solutions in a timely matter. Alignment checked, new tires installed and parts replaced all within a couple hours on a Friday evening. Thanks guys!
    5/ 5stars
    by  
    on August 24, 2015
    I got my tires rotated on Sunday morning at Costco and found out that my car wasn't safe to drive. They told me Firestone on Lancaster was open on Sunday and gave me the number, and I think the guy who answered the phone was Kyle. He told me they were really busy, but that a safety issue was important and to come on down. He also said to be prepared to be patient, there would be a wait. I was grateful that he was so friendly and straightforward. Kenneth ended up being my technician, and he was awesome. He figured out the problem, fixed it, wrote up great notes, and drove my car to make sure it was safe for me to hit the road. I was really impressed with the service, and these guys were just wonderful to work with. Firestone definitely is doing something right! Thank you for the great service!
    5/ 5stars
    by  
    on August 10, 2015
    broke down and was towed to the shop. Very professional, got me and my family back on the road in no time. Would recommend to anyone.
    5/ 5stars
    by  
    on August 7, 2015
    They know me by sight now and always find coupons to defray the costs. Very friendly
    5/ 5stars
    by  
    on August 6, 2015
    I was on the last day of my vacation and the starter went out on my car. I was going to have it towed to another location and the driver told me about the Firestone shop. He called and they got me right in. It took the less than 2 hours to diagnose the problem and have me back on the road. When I explained to them that I would have to split the bill into three or possibly four credit cards, the manager told me about your card. I got enrolled immediately and was out the door. Just got my first billing in the mail yesterday. Awesome job Salem shop.
    5/ 5stars
    by  
    on June 12, 2015
    The staff is awesome, they work as a team also go the extra mile, they also are also a great place to take your vehicle.
    5/ 5stars
    by  
    on May 25, 2015
    Went in about a week ago Really great service And best of all very affordable
    5/ 5stars
    by  
    on May 23, 2015
    I used them about a week ago. I was on my way back to San José, CA and had a low tire. after talking about it we decided to do all née tires. They got me in quickly and did a great job.
    5/ 5stars
    by  
    on February 25, 2015
    Had brakes done on our 2011 Toyota RAV4. Went to the store in October as heard noise in brakes and they said it could wait until after the new year. Went back in January and they honored the price they had quote and in fact, gave me a $50 off rate that was running at the time. Said it would take a couple hours and had the car back in two hours. Very happy with their service.
    5/ 5stars
    by  
    on February 3, 2015
    They are always respectful and give my vehicles top-notch care.
    5/ 5stars
    by  
    on February 2, 2015
    They took me right in on a Saturday, and Jason diagnosed the problem and repaired same. Thanks guys!!!!!
    5/ 5stars
    by  
    on February 2, 2015
    I have been using Firestone for about 10 years now for routine maintainence of two vehicles - a Toyota & a Honda. Oil changes, tires, tune ups, diagnosis & one major overhaul to a family members vehicle. Wonderful service provided. I will continue to use Firestone!
    4/ 5stars
    by  
    on February 2, 2015
    I have been doing business with them for many years. I am pleased with the service, except sometimes it takes way too long and they forget to reset my oil change monitor. Then my oil change light stays on.
    5/ 5stars
    by  
    on January 27, 2015
    I went for a check up and was informed of graver problems with my vehicle. I was thoroughly informed and it was ready before the estimated time.
    5/ 5stars
    by  
    on January 25, 2015
    Very clean and professional shop. Very knowledgeable employees and friendly. Answered all my questions and help me promptly.A very nice experience!!!
    5/ 5stars
    by  
    on January 24, 2015
    They treat us great have all our service work done here
    5/ 5stars
    by  
    on January 24, 2015
    It was early Sunday evening and my daughter was getting ready to go back to OSU, but her tire was flat. We put air in it, but it didn't stay more than 30 minutes! We got to Firestone just a few minutes before closing, but they stayed late and got her tire replaced AND at such a reasonable price!!! Thank you Firestone, you saved the day!!!
    5/ 5stars
    by  
    on January 24, 2015
    We had a flat and had to make a big turn around & drive an additional 40 miles to get the tire fixed. This store was the ONLY one open on a Sunday. They fixed the tire and reloaded our our car with all our luggage even! I appreciate that Firestone recognizes that people do in fact get flat tires on Sunday!
    5/ 5stars
    by  
    on January 23, 2015
    Great feedback from Salvador and Rolando! Will be returning.
    4/ 5stars
    by  
    on January 22, 2015
    I have always received great customer service but sometimes they try to do things too fast and mess things up. Almost every time I have gone I have always had to go back so they can fix the problem. They never denied any of their mistakes but I wish they would take their time and do things correct the first time.
    5/ 5stars
    by  
    on January 22, 2015
    They always do a great job! I get a better price and better service than the other big tire place!

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