Car Tires And Services At 295 Commercial St Ne: Firestone Complete Auto Care In Salem

Ready to come in to your local Firestone Complete Auto Care on 295 Commercial St Ne? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

295 Commercial St Ne
Get DirectionsHours + Information
Sun8a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #18902 Managed by Mike Warney

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll inspect tires, wipers, the battery, and more. Additionally, our team believes in giving you the best service possible, all at great prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.8 of 5) - 60 Reviews
5/ 5stars
by  
on September 19, 2018
We walked into the store and we were taken care of right away the service writer asked if he could help us we knew what we were after and we knew the cost out the door before hand after looking up Firestone online the gentleman were polite and they took very good care of my wife's car...
5/ 5stars
by  
on September 6, 2018
5/ 5stars
by  
on August 11, 2018
Many companies will try to cheat women, thinking that they may not know if certain repairs actually need to be done or what is going on with the vehicle. They treat me with the utmost respect, are honest, and verify any and all repairs before working on the vehicle. They do what they can to get me the best price and provide a fantastic service.
5/ 5stars
by  
on July 30, 2018
I get such peace of mind when I take my car here. The staff are exceptionally courteous, professional, helpful, and friendly. Excellent communication at every turn. Competitive pricing, convenient hours, and great people take away all the anxiety of vehicle maintenance.
5/ 5stars
by  
on April 19, 2018
Aligned it perfectly. All was well and was honest about the state of the tires and wheels. Sales and techs explained everything and I had service previously at the dealer, which didn't do a good job. I went back to the dealer and with their paperwor, I was able to get it fixed. Went back to firestone and they aligned it and balanced the tires with no issues. Great CS and with empathy and concern for the customer. Thanks again. Truck runs straight and perfect.
5/ 5stars
on March 20, 2018
We have taken our cars to Firestone for years. They always let us know up front if they can or cannot do a service. They are very respective of our time. We have been happy with their work.
5/ 5stars
by  
on March 10, 2018
I had a new set of tires mounted on my pickup here recently. Great team of people. They finished ahead of time, did a safety inspection above and beyond the scope of work. Very enjoyable experience.
5/ 5stars
by  
on January 28, 2018
I have used Firestone in other states I lived in so I kept with firestone and glad I did . I own an Xterra with 108000 miles on its 6 years We always maintain this vehicle . I made appointment to get brakes, tune up, fuel cleaning a new thermostat for heater My brakes were good. They noticed my license light was out. They were honest and upfront with me and honest they said I didn’t have to do the fuel cleaning if money was an issue I chose to have it I can’t thank them enough for being honest Since we love our Xterra and they don’t make them we know matience is important I will be back. The only problem we had with this car is thermostat wow maintenance works
5/ 5stars
by  
on December 28, 2017
These guys are great. They put me into tires that were a reasonable price that I feel very comfortable with. It was of utmost importance that the car is safe when my kids drive it. They made sure this happened, while not trying to up-sell me. Very pleased!!
5/ 5stars
by  
on December 12, 2017
My family have been customers of this location, faithfully, for many years. It was terribly cold yesterday and in the middle of my hectic Monday - I picked up a nail on the road. I limped my poor VW into the shop after giving the store a call for heads up. When I got a call back a couple hours later after having gone back to work, they said I'd picked up a nail, but they patched the hole and I was good to go. Laddie was initially who helped me, but Mike finished up the service. They were both so kind and made me laugh (good stress relief) and made an otherwise unexpected mishap not a disaster for a Monday. I just want to say how Mike has repeatedly gone above and beyond and it feels like we're visiting family to get our vehicles serviced as needs arise. I also have been meaning to get washer fluid because the light has been dinging at me for two weeks; the boys topped it off and reset my sensor free of charge. I would have been happy to pay for it, but, they just did it and around this time of year, every little bit helps. I can't thank Firestone enough for employing these great people. If there's a problem, they fix it and get it right the first time - without charging an arm and a leg. Thanks so much, Mike and team.
5/ 5stars
by  
on October 15, 2017
Always feel welcomed, I waited while my service was being done and they kept me updated and were freindly, walked me through my checklist and explained what was found, I am very picky about who works on my pickup, either I do it myself or take it here, always excellent
5/ 5stars
by  
on September 16, 2017
Mike and the entire staff were the definition of friendly professionals. Great service and could not have asked for a better experience.
5/ 5stars
by  
on September 12, 2017
I used to go to the dealership for oil changed and repairs. Then, one day I bought tires from Firestone with FREE tire rotations and warranty. During a free rotation they found out that my car had no oil in it, even though it had recently been changed. My car has been burning oil for some time, and FIRESTONE, (not the dealership), was the one to notify of it. They also notified me of a brake light that was out. My husband had mentioned it, but again, the dealership never did. Now I come to Firestone for EVERYTHING.
5/ 5stars
by  
on August 19, 2017
I trust Salem Firestone completely. They have the best mechanics, really knowledgeable and the best staff. I wouldn't take my car anywhere else! I live 25 miles away, but I still make the drive to go to Firestone. You've solved some of my worst car problems when others couldn't and this last trip surpassed all my expectations. I arrived with the engine light on, without an appointment and they had me back on the road in record time! Thank you!
5/ 5stars
by  
on June 9, 2017
Very courteous and friendly service person. Was not treated condescendingly due to age or gender as has often happened at Lancaster store. Have not gone to this location before due to the diffI cult traffic patterns and limited parking but will make the effort in the future.
4/ 5stars
by  
on February 12, 2017
Firestone has fast friendly and comprehensive care for my cars to keep them reliable and efficient.
5/ 5stars
by  
on February 11, 2017
Just moved here and initially just needed help putting front license plate on my truck. Wound up getting tires rotated and asked for advice about new tires. Jake and all of the guys were extremely polite and considerate. I felt totally taken care of and know I have found my new Firestone home here in Salem.
5/ 5stars
by  
on December 2, 2016
I was from out of town and had to get my turn indicators fixed. I called made an appointment, and they fixed the lights, did a safety check, and as a result I decided to have the oil changed. I am driving back home much safer thanks to the folks at Firestone in downtown Salem!
5/ 5stars
by  
on December 1, 2016
Thank you all for taking care of me and my new-to-me 1971 Ford Mustang Mach1! I last minute came in for a battery and they looked up the right one and I was right on my way. A couple days later, I made an appointment to change the oil and wanted to look at the undercarriage. Laddie and his team members gladly obliged and even walked me through the current condition of the car and what they would recommend fixing, including the dangerously cracked and potentially dry-rotted tires. Needless to say, we took care of the tires. I was unable to pick up the car before closing and Jake (if I remember correctly) told me that they would keep it in the bay overnight. My family has been customers at the Commercial St Firestone for many years and have always loved their service! Thank you for all your great customer service!
5/ 5stars
by  
on October 17, 2016
Always friendly, honest and helpful and does there best to get the job done right the first time.
5/ 5stars
by  
on July 3, 2016
mike warney is a great asset to the store and the company. knowledgeable, friendly and polite. great manager.
5/ 5stars
by  
on June 30, 2016
5/ 5stars
by  
on June 15, 2016
Great Service! Friendly! Explains things well and gives us the best discount offered! Highly Recommend this store!!
5/ 5stars
by  
on April 24, 2016
Well I was looking for a new set of tires for my pickup and the manager at the store went above and beyond to help me find the right set, he ordered them and installed them the next day, and keep in mind I am very picky when it comes to my tires, I'll be going back for sure
5/ 5stars
by  
on December 14, 2015
I always recommend this store to all friends and family. Never a bad experience.
5/ 5stars
by  
on December 2, 2015
My car died right in front of the store, Mike and crew were fantastic in trying to help me out - installed a battery on the spot. I really appreciate all their effort.
3/ 5stars
by  
on October 28, 2015
I used them because I was not happy with other shops.
5/ 5stars
by  
on October 21, 2015
they were very thorough and I feel like I am driving a whole new car
5/ 5stars
by  
on September 17, 2015
I felt the need to write a review because of the exceptional service provided to me by Jake. However, everyone there was great! I will always go to Firestone from now on.
5/ 5stars
by  
on September 16, 2015
I work part time for a National Wildfire Firefighting Company. As most people know fire season this year has been a busy year. We had a few days down time and our vehicles needed servicing. Mike and his crew fit us in (6 total), without missing a beat. They were honest about time frames and excellent in customer service. All this without knowing we we're scheduled to leave the next day. Nice! Thanks Mike and Crew
3/ 5stars
by  
on September 12, 2015
Took the car in to see what it would take to fix the A/C and they were too high on the pricing
5/ 5stars
by  
on July 3, 2015
Just had my frontend alighed on my Camry. They did it in the time they said and it seems to be good
5/ 5stars
by  
on June 26, 2015
Staff was friendly and did an excellent job of explaining what I needed to get my car back on the road. Work was done well and my car was ready before the promised time. It is always a relief to have a trust-worthy, knowledgable team to take care of my car.
5/ 5stars
by  
on June 9, 2015
I had taken my car in for a vehicle inspection. The service was friendly and prompt. One of the gentleman asked me a pre-inspection question, that would have saved me time and money. I appreciated that, as that shows honestly and integrity in his work.
5/ 5stars
by  
on May 21, 2015
I'm a long time customer of Firestone! They are wonderful, knowledgable and very helpful!
5/ 5stars
by  
on May 15, 2015
They checked the car for the source of the water that was on the front seat floor
4/ 5stars
by  
on April 28, 2015
I got the lifetime alignment and I was fairly impressed with the time it took it and the paper that shows all the adjustments
5/ 5stars
by  
on April 25, 2015
I scheduled an oil change, arrived timely and the mechanics attended to my vehicle right away. I was in and out and the price was reasonable. I was offered additional services but they were not forced. My only complaint is that donuts and coffee weren't served while I waited :)
5/ 5stars
by  
on April 22, 2015
I was there a week ago to price tires for my 2013 Honda Civic and got the best price around for the tires I wanted . Made an appointment for the following day bought the tires and had them installed without delay. My car was ready in less time then they said it would take,everything was explained to me about the care for the tires and my vehicle. I am very pleased with the service and will continue going back for all my vehicle's service,
4/ 5stars
by  
on April 17, 2015
Very satisfied with the time it took. When I asked about another problem the service represenitive was able to tell me exactly what was wrong and what needed to be done to fix it.
5/ 5stars
by  
on April 2, 2015
My favorite place to have my car worked on. Mike and crew always put my needs first.
5/ 5stars
by  
on March 2, 2015
We always get our oil changed here because they do such a professional job, don't try to sell you a bajillion things and always have great specials! I recommend them for everything!
5/ 5stars
by  
on February 26, 2015
Wonderful service, friendly people, great experience!
5/ 5stars
by  
on February 7, 2015
I have been using the Salem store for over 15 years. Everyone I have encountered has been very helpful and respectful to me. Mike in customer service is by far my favorite, he is always cheerful and happy to help and TRUTHFULLY explains the recommended service so I can make a good decision. He was very helpful with these recommendations when I lost my job and could only afford the maintenance needed. I always refer people to Firestone in Salem for service when asked. Keep up the good work!!!
4/ 5stars
by  
on February 6, 2015
Each time I bring my vehicles for service I get prompt response; the work is professional and they go the extreme to satisfy my visit, they make suggestions as to what may prevent unexpected circumstances which I interpret as caring for their customers. I've been a Firestone customer for more than 15 yrs. no one else touches my vehicles.
5/ 5stars
by  
on February 5, 2015
SERVICE FIRST GREAT SERVICE. THANK YOU FOR PROVIDING US WITH QUICK SERVICE AND QUALITY EXPERIENCES.
5/ 5stars
by  
on February 5, 2015
I haven't been in for 5 months and will definitely return soon for routine maintenance.
5/ 5stars
by  
on February 4, 2015
I have used Firestone for several years. I have found all the employes to be very friendly and helpful. When they are busy
5/ 5stars
by  
on February 4, 2015
Efficient, considerate and knowledgeable. I had an issue with one of the warning lights on my dash. Situation was diagnosed and taken care of to my satisfaction. Only place I go for my car. I trust them.
3/ 5stars
by  
on February 3, 2015
they took good care of me. That's all you need to know. Don't appreciate you telling me what I have to click or do to complete your survey. I get tired of these surveys after receiving a service somewhere. Tried to keep it simple. Don't like this approach.
5/ 5stars
by  
on February 2, 2015
I think my review title tells it all. Mike and Tyler at the front desk are the best. I assume everyone in the shop is the same. Been going to this location since 2008 and not one complaint.
5/ 5stars
by  
on February 2, 2015
When i walk in the store with a problem with my car or a question, i am not afraid to ask as i am treated like an equal nd not like "oh her she comes again, now what". I never get that. Thats what i mean about being fair. Because of the way i am treated and another thin i never get" sorry we can't do it now, you'll have to come back tomorrow". As a single woman over 70 i am not afraid to go in the store as i am always treated like everyone else. Thank you and God Bless Gerry Brown
5/ 5stars
by  
on January 27, 2015
I called on short notice asking for a full set of studded tires. They got right on it, and actually had the tires studded and mounted earlier than expected. They called me, and away I drove, and they've been serving me great for several months now.
5/ 5stars
by  
on January 26, 2015
My car has had very few problems with care from Firestone. The techs tell my what issues will arise in the future, so I can plan ahead.
5/ 5stars
by  
on January 25, 2015
used them to prep my car for a road trip. everthing turned out great and had no problems on the trip.
5/ 5stars
by  
on January 24, 2015
The staff is helpful and pleasant, service is always great and work with the customer for the best service.
5/ 5stars
by  
on January 24, 2015
I have bought several sets of tires and service work.Laddie the Technician and Mike the Manager were very helpful. GREAT SERVICE!!!!!
5/ 5stars
by  
on January 24, 2015
I needed to have some engine work done on my car, and unbeknownst to me, I also needed 2 tires. The staff at Salem Firestone are always courteous and friendly. I have been taking my car here for several years, and I plan on continuing.
5/ 5stars
by  
on January 23, 2015
I have been coming back to this Firestone location for as long as I've been in Salem. They have always been honest and thorough. I will continue to recommend them as long as they continue to take care of me!
5/ 5stars
by  
on January 23, 2015
It was a blustery day and we had a tire that had been a slow leak. I had my young son with me. We were offered warm drinks and the man suggested us walking in the warm mall and he would call when done. It only took 20 minutes

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