Firestone Complete Auto Care: Your Source For Tires And Repairs At 8045 Arbor Square Dr In Mason

Ready to come in to your local Firestone Complete Auto Care on 8045 Arbor Square Dr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

8045 Arbor Square Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #344940 Managed by Brian Weiss

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our trained technicians can perform a free courtesy check. We'll examine tires, steering, hoses, and more. Plus, we're committed to delivering the best quality service possible, all at great prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.1 of 5) - 29 Reviews
4/ 5stars
by  
on January 28, 2019
4 th time at this Firestone! Everything was perfect except one thing..... they never reset my Flat Tire Monitor!!
5/ 5stars
by  
on July 13, 2018
good, fast, friendly service
5/ 5stars
by  
on May 30, 2018
I recently had an issue with my service at Firestone. I asked to have my motor mounts checked because I know at least one was broken and the engine was moving all over the. place. After the car was inspected, I went to pick it up and they told me the mounts were all ok. After returning home I opened the hood and I could c,early see the mount was broken. After rearming to Firestone, I was told someone would call me. After 2 & 1/2 days I talked with the manager about the issue. He was not aware! From that point he was very professional and was focused on my concern. My motor mount issue was corrected that day and I was very impressed with his concern for great customer service. You have renewed my faith in Firestone and I will be returning for future needs. Thanks for taking care of me!
2/ 5stars
on January 4, 2018
Noncompetitive service price. Alignment values are rather generous ranges.
5/ 5stars
on November 22, 2017
Quick and excellent service provided
5/ 5stars
by  
on October 20, 2017
Fast and accurate service ... they even found a coupon and a better tire for a lower price! I had no objection to approving that!
5/ 5stars
by  
on September 14, 2017
This Firestone is like taking your car to a friend's shop. You get good, honest advice, and service at a great price.
1/ 5stars
by  
on August 20, 2017
Left my car for oil change (August 18th - 8045 Arbor Square Dr, Mason, OH) and was told the oil pan was broken when removing the pan during oil change. Charged $450 for oil pan + labor + taxes. Found the same oil pan in AutoZone for $90.95. Will never ever go here, I feel that I am being exploited by charging more for the parts. Moreover, I am not sure whether they should pay for the charges as it got broke when they did the oil change.
5/ 5stars
by  
on August 20, 2017
The staff is very professional and knowledgeable. Brian explained what I needed in detail and why I needed it. While I was there a man brought two friends in to have service done to their vehicles. He introduced them to Brian, because he said he was so pleased with the service he received from Brian and his staff when he had his car serviced.
5/ 5stars
by  
on February 16, 2017
Aside from showing me exactly what was malfunctioning in my vehicle, a team member offered me a ride to work which was extremely helpful. That was so convenient! Also, I asked for my spare tire to be put back underneath my vehicle which was a challenge, but the team members found a way to get the job done. They also took into account that I have children and wanted to ensure I could utilize all of the space in my trunk. My family and I have been in the area for 16 years and it goes beyond convenience when you have team members who not only provide exceptional customer service, but actually have empathy and appreciate their customer's business.
5/ 5stars
by  
on August 3, 2016
Always prompt and professional service!
4/ 5stars
by  
on November 1, 2015
Close and convenient , friendly crew. Assisted me on selecting the right tires for my vehicle.
5/ 5stars
by  
on September 10, 2015
I was home from college for the weekend, and I needed a last minute oil change before heading back to school. The local Firestone was able to fit me in and my car was ready in about an hour.I was in and out and it was quick and easy!
5/ 5stars
by  
on September 7, 2015
I went in for a oil change and they found a nail holes in my tire.
5/ 5stars
by  
on August 6, 2015
I used their service for installation of tires and they were nothing short of professionals. Outstanding service!
5/ 5stars
by  
on June 9, 2015
I felt welcomed and got prompt service. Felt a little pressured to purchase things done on the car that I really did not want last Tuesday, but it was a positive experience. I plan to schedule all my future car needs, especially oil changes at Firestone in Mason.
5/ 5stars
by  
on May 30, 2015
They definitely go the extra mile. I recently got new tires for my truck. Fairly priced and scheduled me for next day. As a bonus, they fixed a annoying rattle from my heat shield that was driving me crazy. Excellent service and truck drives like new and QUIET ;-) They now have me as a loyal customer - Brian truly cares about the customer.
1/ 5stars
by  
on May 13, 2015
Brought the car in for an oil change and inspection before going on a 1000 mile trip. With the inspection, they did find a light bulb was needed and then tried to upsell a coolant flush and transmission service but somehow missed steel cords showing on two tires and flat spots on the other two. I have been using this location for a couple years as they have gone through many personel changes, now I have to question everything they have done to every one of the vehicles we trusted then to work on. Called to discuss the situation with the manager and got put on "HOLD", hung up after 5 minutes of being avoided. Terribly disappointed and will never use Firestone Service locations again.
5/ 5stars
by  
on February 28, 2015
I have visited Mason location three, each time I have found the staff knowledgeable, professional, honest, and very helpful. I would highly recommend this location
5/ 5stars
by  
on February 26, 2015
I had my automobile in for a routine oil change but had been considering getting new tires which was re-iterated by the service agent. I had told him that I had found a good price on 4 new tires elsewhere and he worked with me to get me a better deal and still have it completed the same day. The work was completed as promised and everything was as it should be when I picked it up. PS.. The tires have been great, so far!
1/ 5stars
by  
on February 2, 2015
I visited Firestone on Saturday. I called a few days prior to make an appointment. When I arrived I was told my wait would be 2 hours!!!!??? All I needed was an oil change! My appointment was at 3 and my car didnt even go back until 330 ish. Someone came out and showed me a list of things they had found but did a very poor job of explaining
5/ 5stars
by  
on February 2, 2015
Have used the service center many times and always been pleased. Staff is friendly and hours are convenient.
5/ 5stars
by  
on February 1, 2015
Good place. Nice staff. Gabrielle was awesome. Very easy to use
1/ 5stars
by  
on January 27, 2015
Took 2 hours for oil change, wiper blades and tire rotation.
5/ 5stars
by  
on January 25, 2015
I have had repairs done at Firestone for several years. The service has always been excellent. The people who call me with the service needed have always been polite, courteous and helpful. They tell me the price of the repairs that need to be done and make recommendations for future service I might want to think about. No high pressure. I am very satisfied with work that has been done.
5/ 5stars
by  
on January 25, 2015
They reviewed the problems, prioritized the repairs in order of importance for safety, topped off all the fluids and gave me an estimat for each repair.
4/ 5stars
by  
on January 24, 2015
Wanted to get my car all ready for a road trip to MI. Taking it to the same auto shop is important to me as I do own an older car.
5/ 5stars
by  
on January 23, 2015
I use this shop for years and the same mechanic - Alex Kruglov. He doing great job all the time, - very Knowledgeable, Thinking and Skilful Specialist.
1/ 5stars
by  
on January 23, 2015
Twice I have made appointments, and this Firestone was not able to keep either one. Both were oil changes, the first was at 5:00 and the other at 2:00. For the first one, I arrived on time and and did not leave until 9:00. My car sat on the lift for over and hour without being touched once. For the second one, I arrived on time again. They noticed that one of the tires had some damage so I agreed to replace it. They kept pushing this super expensive tire on me, and I consistently said I would rather have the medium price range tire. They would not take no for an answer. Anyways, I was picked up by my wife and was told that they would call me when the car was finished. At 6:00 (mind you that I dropped the car off at 2:00 and they said that they had the tire in house), I returned to find that the car was not even on the lift yet, it was still in the parking space. I went in to ask what was going on here. I was told that the car would not be done until 8:00 due to "unexpected arrivals". First off, the customers that have the appointments should be taken care of first. Second off, a phone call would have been nice to tell me this. I returned home. I received the call to pick up my car at 8:30, 6.5 hours after my scheduled appointment. That is the last time I will be taking my car to this Mason Firestone.

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