Car Repairs And Tires At 2743 Reynolda Rd From Your Winston-salem Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 2743 Reynolda Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Store #23035 Managed by David Bordeaux

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll inspect fluid levels, steering, belts, and more. Additionally, our team believes in offering the most consistent service on the market, at unbeatable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (336) 245-9148.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 73 Reviews
1/ 5stars
on November 3, 2018
Overcharging for everything. Parts that cost between $41 and $69 are marked up to $135. Changed an hour and a half worth of labor ($99) to diagnose an issue that I had already diagnosed and they called me 40 mins after dropping off the car and confirmed. So unless they have a time machine, I don't believe them. Then billed above the agreed upon price for the repair. Their hard selling is negligent, and they find things to repair that aren't broken. They told me I needed an oil change when I had one less than a month before. Complete scam. Avoid!
Responded on November 3, 2018
Hello. We apologize for the unpleasant experience you had during your visit to our Winston Salem location. We can understand that pricing concerns can be aggravating and we would like to help get this matter addressed by our management team. Please email us at socialcare@bfrc.com with your contact information, a link to this review, and the invoice number from service so we may further assist. Thank you for being a valued Firestone customer and we hope to hear back from you soon. ^Katrina
Firestone Complete Auto Care - Winston Salem Management
5/ 5stars
by  
on September 5, 2018
Staff was ready for my appointment time, and got me in and out of the shop quickly. Thanks!
5/ 5stars
by  
on August 23, 2018
We can always expect outstanding service at Firestone. All employees appear to be well prepared team members. Doing what they do best. Go to the best, you get the best. FIRESTONE AWESOME!
4/ 5stars
by  
on July 30, 2018
5/ 5stars
by  
on July 29, 2018
These guys have the best customer service in the auto repair business. Period.
5/ 5stars
by  
on July 1, 2018
5/ 5stars
by  
on May 28, 2018
5/ 5stars
by  
on May 26, 2018
Great customer service over phone even when you walk in to location get full attention,they try to make you feel comfortable and explain in detail for you to understand any detail job your car needs
5/ 5stars
by  
on May 25, 2018
My wife and I selected the Reynolda Rd., Firestone for some very specialized repairs on our “new to us“ 1980 Jeep CJ5. We came back to Firestone based on excellent routine services – all change, tire rotation’s etc. through the years and the friendly atmosphere that the front desk always exhibited. When I mentioned that we had recently purchased an older jeep that needed special attention and the right level of repair, Chris described technician Johnny East and his personal attention and knowledge of jeeps and AMC vehicles. We met with Johnny and he took the time to listen to us and understand that our priority was getting our jeep in a safe and drivable condition and prioritizing things that needed to be done based on that lens as well as factoring in cost. With this older jeep we worked together in partnership with Firestone to both, have them provide parts where they could, and also excellent guidance to us of purchasing parts that were specialized and not in stock from their normal providers. We also received excellent recommendations for follow on work outside of Firestone scope such as the transmission needs as well as the exhaust system. Throughout several interactions with Johnny, Zach and the rest of the Firestone team we were extremely impressed with the professionalism and the reasonableness with which they carried out the service. We are extremely happy and will definitely be back with other car needs in the future. Great job guys – a pleasure to work with – Steve and Tonya Cavanaugh.
5/ 5stars
by  
on May 9, 2018
Efficient, informative, and got me in and out
5/ 5stars
by  
on March 23, 2018
Kris make sure I walked out off there with the right tires and within my buget line
5/ 5stars
by  
on March 16, 2018
Excellent
5/ 5stars
by  
on March 1, 2018
Friendly, courteous, very helpful
5/ 5stars
by  
on February 11, 2018
The staff at this office had great customer service. I will be going back.
5/ 5stars
by  
on February 9, 2018
5/ 5stars
by  
on February 3, 2018
Was greeted by professional and knowledgeable sales advisor, Khris. Service was prompt and expeditious. Will recommend
5/ 5stars
by  
on January 28, 2018
Speedy, great and handled my issue fast
5/ 5stars
by  
on January 28, 2018
It was great quick and easy
5/ 5stars
by  
on January 24, 2018
I always feel welcomed and given great information to make good, affordable choices with all my vehicles.
5/ 5stars
by  
on January 24, 2018
5/ 5stars
by  
on January 16, 2018
Best experience by all means
5/ 5stars
by  
on January 13, 2018
Please tell the descendants of HarveyFirestone that his values and legacy helped create this wonderful business model. “I believe fundamental honesty is the keystone of business.”-HF. I’ve been elsewhere but always come back-these gentlemen competent, honest, warm!
5/ 5stars
by  
on October 27, 2017
Great people! Love that they take the time to check things out.
5/ 5stars
by  
on September 29, 2017
Took my auto in for engine work due to stalling and hesitation issues. The technicians, Hector, and JW, seemed to have done an outstanding job, as my car has not given me any trouble since the repairs two days ago. I've used the Reynolda Road Firestone in the past for auto maintenance, and the technicians thus far seem to be honest and straight shooters when it comes to diagnosing and getting the job done. The service advisors engage with customers and keep them abreast for the most part on the status of customers' vehicles. In years past, I've taken my auto to different (national chain) repair facilities and at times, have come away feeling as though the service advisor and/or technicians have "ripped me off." I feel relieved the Reynolda Road Firestone Auto Care Center is honest and upright when it comes to recommendations regarding auto care. Hopefully, this honesty continues, as I know auto technicians come and go when it comes to this business. I'm hoping to count on Reynolda Road Firestone as I restore my auto back to its "glory days!"
1/ 5stars
by  
on September 9, 2017
Not good on brakes
1/ 5stars
on August 8, 2017
5/ 5stars
by  
on August 4, 2017
Got me in and worked me in even though they were very busy. I have been here before and they are always honest with you about your vehicle.
5/ 5stars
by  
on July 15, 2017
Awesome experience at Reynolda Road Firestone...Thank You Chris, Michael and Hector...Give them a try...you will not be sorry...
5/ 5stars
by  
on June 21, 2017
4/ 5stars
by  
on June 5, 2017
The staff was very friendly and told me exactly what needed to be repaired. Although the repairs were very expensive, so far I am satisfied with the serverice
5/ 5stars
by  
on May 20, 2017
I always get excellent service, been having my cars serviced here for over 10 years
5/ 5stars
by  
on March 27, 2017
I went to Firestone looking to buy some new tires for my car because my original tires were getting worn. When I walked in I was instantly greeted by a man named Kris who walked with me to check the tred on my tires. He then continued to tell me about what options of tires I could buy and answered every question I had with a smile on his face. I was well informed about all the great deals at Firestone also. He did everything he could to help me out and gave me the best service I've ever had anywhere. I felt like I was with a friend whom I had known for a long time. I will definitely be back to Firestone thanks to the amazing customer service that I received from Kris.
5/ 5stars
by  
on March 26, 2017
The people and service here are awesome!!
5/ 5stars
by  
on March 11, 2017
Every time I come here, the techs are so friendly and knowledgeable! I find that I search around town for the best price(because I am a single female on a budget), and I always end up at firestone because I feel like I get the best price for the service and quality.
5/ 5stars
by  
on March 10, 2017
Our go-to mechanic is Wesley Wilmonth!! This guy is AWESOME. Honest, trustworthy and reliable! He is a really Nice guy who really knows how to help. Definitely go to Wesley!!
5/ 5stars
by  
on January 30, 2017
This was my first experience with Firestone on Reynolda but not my first Firestone visit within the City. Both locations are very helpful and provide great information but the Reynolda location stands out. If you need great service in a place where your presence is acknowledged and your car repairs done in a timely manner. This is the location for you. We are Satisfied Customers and will bring our vehicles back to Firestone for future repairs and upkeep. Reynolda Firestone....First Class Customer Service!
5/ 5stars
by  
on January 23, 2017
1/ 5stars
on December 14, 2016
5/ 5stars
by  
on November 3, 2016
5/ 5stars
by  
on October 26, 2016
1/ 5stars
by  
on August 4, 2016
If you have 2 hours to hang out for an oil change, this is the place for you.
5/ 5stars
by  
on June 30, 2016
Thanks again for another top notch service visit.
5/ 5stars
by  
on November 10, 2015
Was from out of town and developed charging problems with car. Luckily took it in to this facility. Manager (Rogers) is a great individual who obviously cares about his customers-whether a local repeat person or a stranger like me. Took great care of my car and me, personally, keeping me informed on a regular basis and explained everything clearly so a non-car person could understand.
5/ 5stars
by  
on October 12, 2015
Above & beyond my expectations the service received today.
5/ 5stars
by  
on September 27, 2015
I was in twice last week with tire issues. I received prompt and courteous attention and the service was excellent. The price was extremely reasonable as well. I would recommend this location to others.
5/ 5stars
by  
on September 12, 2015
Fast great service at a good price. No need to go back to the dealer.
5/ 5stars
by  
on September 3, 2015
I just visited my local Firestone shop and was really happy with the service I received. I recommend anybody needing to service their vehicle to stop on in and I am positive you and your vehicle will be taken care of.
4/ 5stars
by  
on August 16, 2015
Used them for a rear brake and rotor replacement and we really had no problems from the arrival to when we paid and left. Very friendly staff.
5/ 5stars
by  
on August 8, 2015
We were on our way to my sons high school graduation when we caught a flat tire! We drove approximately a mile when we pulled into Firestone. The manager understood our situation and did everything to help us, even offered my family some donuts while we waited on them to fix us up. The manager was so kind and really cared about us making our sons graduation as they worked as fast as possible. I will never forget this Firestone! I will do all of my future services with them because they went beyond the call of duty. Thank you guys so much.
5/ 5stars
by  
on August 6, 2015
I came in needing an oil change. Had only about an hour while the baby was at his grandparents. They worked me in quickly and I even had time to spare! I usually go to a place across town but after the service I had at Firestone I'm willing to make the trip :) Thanks again!
5/ 5stars
by  
on July 19, 2015
When I come here with a problem, they always explain what's going on well. They are good about explaining options and trying to help us save money.
5/ 5stars
by  
on July 8, 2015
I called at lunchtime about a tire replacement, offered a 5:30 appointment and out before 6:30. very happy with attention and promptness
1/ 5stars
by  
on June 28, 2015
this morning i called at 10:30 and made an appointment for a 3:30 service. I dropped the car off at 1:30, when I went to pick up the car at about 4:45 near their closing time, the car had not been touched.
1/ 5stars
by  
on June 26, 2015
I took my car in a week ago for AC service. I paid 160 dollars and my air lasted less than an hour. I took it back today as requested by the service advisor. I called after the car had been there for over 6 hours. I was told that they had done a visual check and needed more time to work on it. Including the two hours that they worked on it the first time they have had it for 8 hours and I still have no AC. I went there because they had an advertisement for AC service but I will never go there again!
4/ 5stars
by  
on June 10, 2015
Used a week ago good customer service repaired my car
3/ 5stars
by  
on May 14, 2015
I went in to fix an alarm that kept going off and for an oil change. Five hours later, I was told that they couldn't replicate the alarm so they didn't do anything with that. The day later my car wouldn't start, and I've towed it elsewhere and bought a rental car. They did have a shuttle service, however, so I could get to my Dr. Appointment while waiting.
1/ 5stars
by  
on May 12, 2015
I called beforeHand and made an appointment I arrived at that time and it took them 2 hours and 15 min to do a quick review and oil change and I was late to my appointment that I had inforemed them about. I was furious.
5/ 5stars
by  
on May 2, 2015
Rogers and his crew go over and above the call of duty!!!!!
5/ 5stars
by  
on April 19, 2015
I was in and out with my tire fixed in about 30 minutes. Kris was very comfortable to talk to.
5/ 5stars
by  
on April 17, 2015
I am very pleased with my service from Firestone! Wesley was great! He always takes such good care of my car.
5/ 5stars
by  
on February 26, 2015
The service I rec'd. @ Firestone on College Road, Wilmington, NC was excellent and timely, and professional & personal. I called for same-day oil change and new wipers, and though busy, service mgr. Chuck urged me in to be completed by end of day. After arriving, tire mgr. Nate was helpful re: my car, a early- model Buick, and we swapped stories about our knowledge of the (22-yr.old) car, and Nate explained discounts I would receive and allowing present/future use of coupons for best value. Later, technicians called to obtain wheel lock key (unavailable), but they were still able to accomplish task with no problem/damage. After calling when service complete, Chuck checked me out with advice about taking the survey, a rebate instantly available, and how to use my best benefits by placing sticker of Premium card-carrying membership in my driver-side dash. With a wish to avoid the bad luck from a broken mirror that week at home, Chuck's kindness sent me on my way. I plan to return to that location, and will recommend others (my son included) do the same.
5/ 5stars
by  
on February 9, 2015
The customer service was excellent and everything was quick and explained clearly. I'll be happy to return for future service to my vehicle!
5/ 5stars
by  
on February 3, 2015
This is my 3rd time using them and they are awesome great customer service friendly environment they will make you want to spend you're money there I know I could have gotten a cheaper price some where else but because of the great customer service I didn't want to go any where else
2/ 5stars
by  
on February 3, 2015
Had an appointment on a Saturday at 3:15. My car sat in parking lot for45 min. Saw that other cars being worked on. Had flight and had to ask how long. Took car back bout 15 min later. I made app to expedite service as my time is valuable too. Will not go back. Other facilities in and out in 30 min. Suggest that if app is made it should count for something, otherwise say no app.
5/ 5stars
by  
on February 3, 2015
been using for a while have great service will use them again
5/ 5stars
by  
on February 2, 2015
YOU GUYS ROCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5/ 5stars
by  
on January 26, 2015
I have been with Firestone for years. The reason I am with them is because I get good service and I trust them to have my best interest at heart when it comes to my car repairs
5/ 5stars
by  
on January 24, 2015
My battery died and the associate was very attentive to my needs.
5/ 5stars
by  
on January 24, 2015
The head mechanic, Johnny, has done a great job for me on servicing my Mini Cooper for the last five years. His knowledge, the clean, comfortable waiting room and the quality customer service is the reason Firestone has become my "personal mechanic" headquarters.
5/ 5stars
by  
on January 23, 2015
The guys at Firestone are always so helpful and very courteous. Whenever I have a problem with my truck it is taken care of very well. I am happy every time.
4/ 5stars
by  
on January 23, 2015
Went for a Tire repair service. Got my Tire prorated for a new one. Took a long time for this to get done, that was the only negative for this visit. Best to leave your Car, rather than waiting.
5/ 5stars
by  
on January 23, 2015
Fast friendly service!!! I was in and out and they have free WiFi
5/ 5stars
by  
on January 23, 2015
I have used this branch many times, and am always very satisfied.

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