Firestone Complete Auto Care: Your Source For Tires And Repairs At 140 Hanes Mall Cir In Winston Salem

Come in to your nearest Firestone Complete Auto Care at 140 Hanes Mall Cir for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #17639 Managed by Jason Watsell

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates will give your car a free courtesy check. We'll examine fluid levels, air filters, the battery, and more. Additionally, we're dedicated to delivering the best quality service possible, all at great prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.2 of 5) - 57 Reviews
1/ 5stars
by  
on February 18, 2019
Firestone at Hanes Mall works with a wheel repair company by removing the tires from the wheel so the wheel company can do repairs. I went to this location today to have two wheels repaired. The wheel company quoted me, and charged me, $175 for the repairs. All was in agreement to this point. When I received the Firestone invoice, the first thing I noticed is they charged me $2 each for "Scrap Tire Recycling Fee". They simply took my tire off the wheel and put it back on, no tire disposal necessary. Also noticed on the invoice that they charged $200 for the wheel repair. When I asked about it, explaining the guy told me it was $175, the Firestone guy said "We've got to make money too". I explained that they did, they were paid for their services for tire removal. Nothing. Then when I went to my car, there was white wheel grease all over both of my wheels. When I went in to ask about it the Firestone guy tried to shrug it off by saying "if you drive it through a puddle it should wash it off". Well for one, water doesn't wash off grease, any mechanic (or dish washer) will tell you that. For another, I keep my car spotless, so to take this type attitude was totally unacceptable. If you decide to trade here, check your invoices closely for added fees and/or padded charges. Apparently they have no remorse in sticking it to you.
5/ 5stars
by  
on February 14, 2019
I had a great experience, I was able to call and set up appointment a couple days before. Then the I drop my van off when and ate breakfast. After returning walking back to the waiting room it was a short wait and they gave me and update when I returned. Asked if I needed anything while I waited. After the work was done on my van they explain the bill to me asked if there where any question. I paid with my firestone card and was on my way home.
1/ 5stars
by  
on January 22, 2019
Took advantage of me and told me i needed parts replaced that were not broken
5/ 5stars
by  
on January 13, 2019
The best and quickest service there is!
5/ 5stars
by  
on July 22, 2018
Staff was amazing. Asked questions, made suggestions, and had everything checked and ready in a few hours. Best service experience ever and inexpensive. Will go there from now on.
5/ 5stars
by  
on February 17, 2018
5/ 5stars
by  
on February 12, 2018
Great place, fast and friendly service, and Southern hospitality. Prices are competitive
5/ 5stars
by  
on January 31, 2018
Always a great experience here. Love the staff. This is my go to place for my automotive needs.
5/ 5stars
by  
on January 17, 2018
Always great guys and gal to talk to and very professional.
1/ 5stars
by  
on January 13, 2018
Was not greeted when I came in. After picking up the truck I was never told if any issue with my steering was found after asking technicians to check. Also had tires rotated and asked the personnel upfront to adjust tire pressures per my truck specs and the tires olnt got rotated. Another thing is I had to go get my vin number and mileage myself before service. Not a very good first experience
5/ 5stars
by  
on October 7, 2017
Excellent staff, very professional, courteous & very knowledgeable. This is where I'll be taking my vehicles from now on, highly recommend..thank you
5/ 5stars
on September 23, 2017
Very professional staff,impressed.
5/ 5stars
by  
on June 15, 2017
This was my 2nd time having my vehicle serviced here. They've done an outstanding job both times. Another thing I love is that they keep you aware of when your vehicle will be ready. Outstanding business!
5/ 5stars
by  
on June 4, 2017
1/ 5stars
by  
on February 16, 2017
Technician took 2 HOURS to do an oil change on my car!
5/ 5stars
by  
on January 31, 2017
Went in on a Sunday afternoon, needed tires pretty bad, was able to get four tires and alignment in under two hours.
1/ 5stars
by  
on September 29, 2016
I just noticed damage to the front end of my Honda Civic. The paint was scratched off in numerous places on the front bumper and I have been nowhere else since. But I have no proof as I didn't see the incident occur, so I'm sure there would be no benefit to complaining.
5/ 5stars
by  
on September 25, 2016
I have been dealing with Firestone for many years. They have always taken care of me and have been great to deal with. I broke down on vacation one time and they got me back on the road in a flash.
5/ 5stars
by  
on March 20, 2016
I am beyond pleased with the exceptional level of servicing at this Hanes Mall Blvd location. Jeff is extremely nice and will make sure you are taken care of. The technicians are also outstanding, they get it right the first time! - Jillian
5/ 5stars
by  
on December 21, 2015
Shop around then go in and they will beat the competitors with better tires, pricing & warranty.
5/ 5stars
by  
on December 19, 2015
I took my Honda Odyssey to this Firestone last week for the A1 service. They did an excellent job, always. The guys there are honest, thorough, and friendly. I've never been disappointed.
5/ 5stars
by  
on December 14, 2015
Fast and curtious. I was so worried. Had a hextic weekend. Great service. I so appreciate the pple who work there.
3/ 5stars
by  
on December 14, 2015
Had 4:45pmEST appointment for new tires (only) and arrived at 4:45pm. Car was pulled in the bay around 5:10pm-5:15pm. No one touched it until 6pm. Yet I saw Techs but only a few appeared to be working on something. Once I said something, the front desk person got a guy to help get my car done. He did say he would try to make an accuse and was sorry. I left the place around 6:50pmEST. Don't over book. Don't have techs sitting around when there are cars they could be working on while waiting for a part or call back to authorize work.
5/ 5stars
by  
on November 29, 2015
Our car broke down on a Sunday while at a gymnastics meet. We were worried we would be stranded overnight since we were from Jacksonville. The shop and mechanics were able to fix our fuel pump and get us back on the road the same day. I'm very thankful for the mechanics and staff.
5/ 5stars
by  
on November 21, 2015
Always awesome work. I send everyone that I know to this firestone for their needs.
4/ 5stars
by  
on November 2, 2015
Expensive .. 60$ oil change. If I didn't have a coupon I would've been out of luck. Nice employees.
5/ 5stars
by  
on October 18, 2015
I had a wonderful experience. Thank you Ryan for such excellent customer service.
5/ 5stars
by  
on October 1, 2015
I recently had two maintenance services completed. They were done quickly and the Firestone team was able to work with me on the price. I've been servicing my car at this Firestone location for about two years. They always come across as friendly, helpful and honest. I will be back!
4/ 5stars
by  
on September 30, 2015
Used them for the first time for tires and oil change very pleased
5/ 5stars
by  
on September 7, 2015
Purchased warranty for alignment for future use , didn't need at this time, but I believe in preventive maintenance !!
5/ 5stars
by  
on August 16, 2015
Had my camaro in & out in a jiffy for fuel pressure regulator. Cars runs great now & was fair priced. They didn't quote me $1500 worth of extra repairs like other shops in the area. Honest, hard working people in this shop. Will use their services again.
2/ 5stars
by  
on August 11, 2015
My husband was talked into new tires that included a $140 rebate. He then went out of town and I was the one that picked up the vehicle and was pleased with the service. Although they gave me the service receipt, no one bother to point out how soon the deadline I needed to file for the rebate. Of course when, I pulled it out to submit it, it was a day past the filing deadline. I sent an email to Firestone, inquiring about the rebate and I've never received a response. I would recommend anyone be careful about an rebate promotions unless you realize it may be a short window of time to submit the rebate.
5/ 5stars
by  
on August 2, 2015
I love these guys! They are always very welcoming and do what lever they can to save me a few dollars through coupons or current promos. They keep me updated on the progress of my vehicle and I am always out of there in a timely manner. I wouldn't take my car anywhere else.
5/ 5stars
by  
on July 11, 2015
They quick friendly and they call you when they are done. I like it
5/ 5stars
by  
on July 4, 2015
They are just great people and give great service!
1/ 5stars
by  
on June 22, 2015
I waited 3 1/2 for an oil change and other customers coming in after me lefted before me. So YES, terrible service an I won't go back!
4/ 5stars
by  
on June 17, 2015
Had an appointment at 2pm for an oil change it took over 90min to complete. Since I had to wait so long they gave me a generous discount. Excellent work and they care about their customers I will for sure be going back
4/ 5stars
by  
on June 4, 2015
Guys there are almost always busy and still make every effort to serve all patrons daily! As with myself, I had an appt. set up and domino effect pushed their day later than expected and I agreed to wait and they DID fully take care of my appt. same evening...
3/ 5stars
by  
on May 22, 2015
Purchased two tires waited for an alignment and balance for three hours. After the three hour wait I was told my battery died during the alignment. Good thing was that they put a new Allstate battery in my car free of charge of course that's the least they can do after killing my battery and my spending 700 bucks in the store
5/ 5stars
by  
on April 27, 2015
Bought 4 new tires with an alignment. The folks were extremely nice & helpful. Tremendous job!
5/ 5stars
by  
on April 27, 2015
I have purchased two set of tires the past two years or so and many oil changes and services. I have had a great experience with the service I have received. It has been timely and affordable.
5/ 5stars
by  
on April 18, 2015
The service was outstanding and the people were exceptionally polite and professional
5/ 5stars
by  
on February 27, 2015
The price was the best anywhere, and factory OEM parts. Firestone took complete care of me, as always.
5/ 5stars
by  
on February 26, 2015
Our preference of any auto service outlet; daughter's car needed a timing belt to be replaced. We scheduled this when she had time to come home over the holidays to be performed at this location that we had done business with for over 35 years.
2/ 5stars
by  
on February 26, 2015
I brought my car in for a simple oil leak and it took hours. Then I notice when I looked in the garage my car was not even on the lift to be looked at. I asked the manager what was going on and he said the mechanic was working in 2 cars at the same time... REALLY!
5/ 5stars
by  
on February 25, 2015
I feel confident and secure in their certified mechanics. And I'm always happy and pleased when I leave
5/ 5stars
by  
on February 25, 2015
Great service when it come to repair of car or any vehicles. They advice you if your vehicle need more additional repair as per technician or manager. They are professional in term in dealing customer as well as for services.
3/ 5stars
by  
on February 6, 2015
Really don't have one cause I don't think that I could be fair
5/ 5stars
by  
on February 6, 2015
They are always polite and helpful. Help to work out a convenient time for service.
1/ 5stars
by  
on February 5, 2015
have not had service at this facility in years...bad service last time
5/ 5stars
by  
on February 2, 2015
I have always received very good service at Firestone Hanes mall store, and this time was just as nice as before. It feels good when some employees remember who you are. Thank You Onald Sprouse Advance, N.C.
5/ 5stars
by  
on February 1, 2015
They do perfect job . They explain everything what I need on my car
5/ 5stars
by  
on January 24, 2015
Dustin Butner the mechanic done a awesome job explaining everything very well to me very friendly and honest! Got the work done fast and right.
5/ 5stars
by  
on January 24, 2015
The guys are all friendly and the service quick. They are not out to sell you unnecessary services.
5/ 5stars
by  
on January 23, 2015
I drive from Jamestown NC,aprox 20 miles from my home to Winston because of Jason.He's always pleasant,interested in me and my cars on a personal basis.He insures that I get the best value for my monies.He's not pushy,would not try to sell me something I didn't need.Always kind,considerate and trust worthy. H'e earned my respect and confidence.
5/ 5stars
by  
on January 23, 2015
I use them to take care of all my family's cars(5). They are great to work with and very reasonable
5/ 5stars
by  
on January 23, 2015
This Firestone location far exceeds my expectations. Friendly customer service and quality repairs at a fair price.

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