Car Tires And Services At 3702 Erie Blvd E: Firestone Complete Auto Care In Dewitt

Welcome to Firestone Complete Auto Care at 3702 Erie Blvd E! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

3702 Erie Blvd E
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Store #2925 Managed by Alec Flemming

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll check tires, wipers, the battery, and more. Additionally, we're committed to delivering the best quality service possible, at affordable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 49 Reviews
4/ 5stars
by  
on December 5, 2018
I was very happy, with my service i was provided. Firestone employees , were knowledgeable to my questions and concerns of my vehicle. I will be definitely returning and will refer friends and family down the road.
2/ 5stars
by  
on November 5, 2018
Had a problem with front end wanted $21.99 to test it out just asked them to put on lift they did and one tire the bolts were loose
Responded on December 23, 2018
Hello, Matthew. We're very sorry that you had a negative experience. We strive to provide the best service possible. We truly value you as a customer and would like to ensure your concerns are properly addressed with management. Please send us an email to socialcare@bfrc.com with your best contact number, current address, invoice numbers, further details, and a link to the review. Thank you for contacting Firestone. We look forward to hearing from you soon. ^Morgan
Firestone Complete Auto Care - Dewitt Management
5/ 5stars
by  
on September 14, 2018
Exceptional customer service. Great product and price. Was in town for 4 hours and needed service. The staff was extremely supportive of my time frame and got the job done ahead of schedule.
5/ 5stars
by  
on June 1, 2018
Great people there, always keeping you updated and I love how they will take you in and show you any other issues they might find. Couldn’t be happier with Firestone
5/ 5stars
by  
on May 8, 2018
Front desk person was very helpful and gave very helpful advice. The TEC that worked on my truck explained everything that was needed to be fixed and was very kind
5/ 5stars
by  
on April 5, 2018
Dave, Brian and Alec were very friendly and informative about everything.
1/ 5stars
by  
on February 24, 2018
5/ 5stars
by  
on February 15, 2018
Brian was extremely helpful and friendly
5/ 5stars
by  
on January 6, 2018
Great service - on time when stated. Plus willing to move back my schedule a day or two earlier due to the snowstorm... Works effectively with the snow tires. I was thinking to get the other two for rear tires... but will give it a shot to see if pans out well. Thanks for a great service!
4/ 5stars
by  
on December 27, 2017
5/ 5stars
by  
on November 15, 2017
The staff and technicians that assisted me are courteous, professional and know their jobs well. I had a 5 hour wait while my car was being repaired. The shop was packed and the phone was ringing off the hook with everyone wanting their snow tires put on, and the staff remained courteous and attentive with everyone they dealt with in person or on the phone, and managed every job very efficiently. The waiting area is clean and comfortable (some chairs have desktops and drink holders; a children's table has small chairs and a few puzzle games) and there is coffee available. The women's restroom is always clean and well-stocked. My car was repaired well at a good price, and I highly recommend the shop.
5/ 5stars
by  
on October 25, 2017
Great experience today. Tires for a 3/4 ton truck in stock and installed on the spot. Not what I was expecting from my visit.
5/ 5stars
by  
on September 15, 2017
Awesome experience!!!
5/ 5stars
by  
on September 15, 2017
5/ 5stars
by  
on May 1, 2017
The professional approach these guys took to take care of my needs surpassed what I expected. Not only have they earned a lifetime customer but they will be recommended to all my family and friends. Great job guys and I appreciate your service.
5/ 5stars
by  
on April 23, 2017
This store is the best hands down! Always great service and friendly awesome workers and techs! I am been coming here for years now and I plan to continue coming here for years to come and tell all my family and friends to go here!
5/ 5stars
by  
on July 12, 2016
Fast, friendly and professional service...and at a comoetitive price.
5/ 5stars
by  
on June 19, 2016
Service was excellent! Very friendly! I was helped by the service manager, Jay, who explained everything thoroughly, made awesome recommendations, and made this an overall great experience. They even replaced my tires super quickly!
4/ 5stars
by  
on June 14, 2016
5/ 5stars
by  
on March 10, 2016
Jason,Adam and the whole crew at the DeWitt location deliver awesome service, good work and a sense of urgency. They do good work the first time at a great price. I wouldn't take my vehicles anywhere else! Hands down the best shop in Syracuse.
5/ 5stars
by  
on December 23, 2015
My service was great, the team was very knowledgeable and I liked that I wasn't given a sales pitch to spend more than I could afford.
5/ 5stars
by  
on November 29, 2015
Very friendly and helpful. Great Service.Thank you!
5/ 5stars
by  
on November 27, 2015
I needed 4 tires at a low price, in a hurry w/ an alignment & they were able to deliver. Thank you Firestone, you took great care of me.
5/ 5stars
by  
on November 26, 2015
I showed up 45 minutes bedore my scheduled appointment and they got my truck in and 4 new tires installed before lunch. Great staff
4/ 5stars
by  
on November 17, 2015
I had my tires replaced approximately a week ago and overall the experience was good. However one of my running boards had been bent up causing side molding to catch on the door which broke the clips and caused it to fall off. As well there is a little bit of vibration when driving the car at 55 MPH which I will assume at this point is the result of the tires not being road forced balanced. On the better side last time I got the wheels aligned at non-firestone service center I had issues with the alignment, this time it is square which makes me happy. I do feel like it was a negative experience; the service writer was great, the place was super clean, and they staff was knowledgeable and helpful. If the wobble does not work itself out I will return and I am confident they will do their best to correct, and this to me is important as I do not feel like that is case with most auto service centers.
5/ 5stars
by  
on November 15, 2015
I had a blow out on a new tire I had brought from them (and brought the warranty). I had it towed there...and they installed a new one at no charge within hours
1/ 5stars
by  
on November 14, 2015
Once the Service was done I drove off the lot had to turn around and go back,,,then I was told something else was wrong not once !!! I end up having to get a dang new car!!!!!!!
5/ 5stars
by  
on November 13, 2015
Great experience getting new all season tires for my Mazda last Wednesday. Comfortable waiting area, delivered everything as promised, and my Toyo Extensa tires have excellent grip and cornering. Thanks, Russell and Jason!
5/ 5stars
by  
on November 11, 2015
I had the vehicle in twice, the second time all issues were corrected to my satisfaction. I wouldn't have anything but Firestone tires on any of my vehicles
4/ 5stars
by  
on October 29, 2015
Came in toward the end of the work day. Got my new snows installed , running slightly after closing time
5/ 5stars
by  
on October 10, 2015
Daughter is student needed emergency repair for her car. Took first thing on Saturday morning. Very thorough, fast and professional. Clean shop and waiting area.
5/ 5stars
by  
on October 3, 2015
I always bring my car to the Firestone Dewitt for great service.
5/ 5stars
by  
on September 28, 2015
I went to this location a few weeks ago, and I am so glad that I did. There was not many people there and the waiting room was huge. I was so glad for this because I have a 19- month old child who likes to run around and get into everything, so this made my visit to get my car fixed less stressful! I will be going here more often!
5/ 5stars
by  
on September 23, 2015
Everyone at Firestone were very friendly and informative. They let me know what was going on with vehicle every step of the way.
1/ 5stars
by  
on July 8, 2015
I'm not happy about the service went there to check the steering and I had a bad tire so they said so I asked to rotate the tires and check breaks I was going out of town breakers were good by the time I got home there was a rattle in front tire so I took it back after the 4 of July did not go on vacation because I did not no what was wrong needless to say now I need breaks the clip came off and it cost me 400 I feel this could of been done when I was there how do I no that they did not break the clip and new rosters because the clip cause damage not happy
5/ 5stars
by  
on July 3, 2015
I did the complete vehicle inspection a couple of weeks ago and they were friendly, professional and honest!
4/ 5stars
by  
on June 20, 2015
Got some work done on the car. I knew it would take time and it did. Seems to have been done will with a minimum of fuss. I like that. Not the cheapest but you know what they say about that. Recommended.
5/ 5stars
by  
on June 4, 2015
I went to them for an inspection and tire rotation.Couldn't be happier
5/ 5stars
by  
on May 30, 2015
Great Service We want to thank Russell, Derrick and Sam for all there help. They made sure we picked the right tires for our crazy upstate weather. These guys are the best. See them for all of your Tires needs At Firestone.
5/ 5stars
by  
on May 28, 2015
I had two tires put on the back of my car and these guys like always did an amazing job and great customer service!! A+++++++++++++++++++++
4/ 5stars
by  
on May 26, 2015
thankful for the store hours, staying open to 7pm...... No help though when I told the young man I had tire/ wheel protection, said he never heard of it.... I paid out of pocket and now I'm fighting to get my money back cause apparently I didn't go through the proper channel.
5/ 5stars
by  
on May 26, 2015
Trustworthy and professional. It was a big engine replacement job that was quite unfortunate but they did a great job of finding a used replacement (even sent one back they were not happy with). Friendly and knowledgable staff. Highly recommended
5/ 5stars
by  
on May 3, 2015
I had my snow tires changed for my regular tires and the service was performed in a timely, efficient way.
5/ 5stars
by  
on April 15, 2015
I brought my 2006 Volvo S40 T in last week for a rattling noise. Initially, the service staff thought that it was the brake plates. I was planning to trade the vehicle in shortly so I didn't want to put much money into the vehicle but I wanted it to be safe and not to make a noticeable noise on trade-in. I opted to have the brake plates removed. When it was done, I drove it home and the same noise was still present. I called back and the staff instructed me to bring it back in and they would take care of it. I took it back promptly. When I arrived the technician that initially serviced my car met me and asked if I would drive him in the car so he was certain that we were hearing the same thing and addressing the correct problem. He then began working on the car again and was having trouble identifying the problem so he involved the service manager and a couple other technicians to diagnose the problem. Basically, they weren't going to rest until they discovered and fixed the right problem. We decided in the end that it was likely movement in the drive train which would be very expensive to fix and not worth it since I was planning to trade the vehicle in. So after spending about 5 hours total working on the vehicle, they refunded the money I spent to remove the brake plates, which means that I didn't pay anything except a $20 diagnostic fee for all of the work that the whole staff put in throughout the day. In addition, I was highly impressed by their extremely high level of customer care. I was kept informed throughout the process. All of my questions were answered thoroughly. I was not pressured in any way. When a problem arose, they were quick to correct it and there was no arguing or haggling at all. I had only been to Firestone once before for an oil change, but this experience makes me a regular customer without a doubt.
4/ 5stars
by  
on April 10, 2015
Made an appt for 10:30. My car wasn't taken in for at least another 45" so I ended up being there for 2-1/2 hours when it should've taken much less. When I make an appt I would expect my car to be taken in within a few minutes after that time. Service was wonderful and other than time management I would've given them a ten.
5/ 5stars
by  
on April 3, 2015
Derek and his team consistently provide expert customer and automotive technical service on every visit. It's why I HIGHLY RECOMMEND THEM and KEEP COMING BACK!
5/ 5stars
by  
on February 9, 2015
This has become my go to company, despite, at times spending a bit more than I might elsewhere. There is a trust that's developed that I find worth paying for.
5/ 5stars
by  
on February 3, 2015
A year ago I purchased 4 new Firestone Destination tires for my 2007 Toyota Highlander. The tires were available plus they honored the Internet price which was lower than the store price Since then I've taken my vehicle in for a new Interstate battery and a couple of oil changes. The service quick and done well.
5/ 5stars
by  
on January 23, 2015
Used them to put on tires that I got from tirebuyer online and it was great!

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