Firestone Complete Auto Care: Your Source For Tires And Repairs At 664 Old Liverpool Rd In Liverpool

Welcome to Firestone Complete Auto Care at 664 Old Liverpool Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

664 Old Liverpool Rd
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Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
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Store #19097 Managed by Adam Terrillion

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll check oil level, steering, belts, and more. Plus, we're dedicated to offering the most consistent service on the market, all at great prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or plan your appointment online or by calling (315) 314-5419.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.2 of 5) - 27 Reviews
1/ 5stars
by  
on November 7, 2018
I have gone to this store for at least 30 years and never had an issue. Now I can honestly say that they truly do need to hire better people that can do the repairs properly and not the third or 4th time. When I tire requires 72-psi and they install 25-psi in all 4-tires it is time to hire folks with better gauges and common sense.
Responded on December 23, 2018
Hi Terry, thank you for reaching out to Firestone. We are sorry we missed the mark with your experience at our Liverpool location and we want to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number (if available) and further details of your concerns, we will escalate them to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Liverpool Management
1/ 5stars
by  
on November 4, 2018
I had 4 tires installed and the truck requires a minimum of 72-psi. The technician only put 25-psi in and told me the reason the tire light was on was because they changed a sensor and it had to learn the tires. I have gone to this particular store for close to 40-years now and have to say I won't be going back except to give the technician a piece of my mind. I was supposed to leave for Indiana the next morning and my trip was delayed a week. Just imagine how far I would have gotten before someone would have been hurt or worse.
Responded on November 5, 2018
We're sorry to hear that we missed the mark on your service, Terry. We can only imagine how aggravating this is for you and we'd like to help. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and any invoice numbers related to the tire service? Thank you for being a loyal Firestone customer. ^Katrina
Firestone Complete Auto Care - Liverpool Management
5/ 5stars
by  
on August 5, 2018
This is my go to shop from now on.the service is great,the advice they’ve given me has worked out.They offer financing.and the customer service was excellent.They went out of their way to help me.The only thing that I’d like is better prices.As far as labor .but I will pay more for better service anyday.Ill drive a Firestone.
5/ 5stars
by  
on July 31, 2018
Thanks for being accessible, timely and reliable service. Keeps me coming back!
5/ 5stars
by  
on June 6, 2018
I had a very good experience at this Firestone Store, I am recently widowed and moved up here from a small town from central NY. Finding my way around and like it here. This store has very nice and helpful staff. I bought 4 new tires and they installed them. They were helpful in helping me pick out the right tires for my car and I plan on doing repeat visits .
5/ 5stars
by  
on February 24, 2018
Quick to get us in and let us know exactly what has to be done to get us back on the road.
5/ 5stars
by  
on February 3, 2018
The guys at Firestone do a great job of getting my cars quickly back on the road....Thanks for a job well done.!
5/ 5stars
by  
on October 18, 2017
Store was clean, manager was friendly. Service was fast and professional
4/ 5stars
by  
on September 29, 2017
I never received my receipt via email
5/ 5stars
by  
on June 12, 2017
Fast friendly fair service..... they get my car in quick and get me back on the road !
5/ 5stars
by  
on April 27, 2017
Honest, courteous and highly efficient staffs and technicians!
5/ 5stars
by  
on April 6, 2017
They finished the job 30 minutes before expected. Very courteous and friendly staff. I think, no, I know I just found my new car maintenance place.
5/ 5stars
by  
on July 21, 2016
I bring my car here all the time to be serviced and they never do me wrong. They don't try to oversell and give me a price before the work is done ao there are no surprises. I've even referred them to family and friends!! Keep up the good work!!
3/ 5stars
by  
on September 19, 2015
Average service and nothing spectacularly good or bad.
4/ 5stars
by  
on July 9, 2015
I was looking for tires for my 2013 Kia Optima and I did an online search and it resulted in Firestone. I live in Utica, NY and have a local branch about 5 minutes from my home. So, I went there to make an appointment to get the 4 tires put on. Tires were not in stock. Representative called around to see if he could get the tires there for me, no luck. Liverpool had the tires, 55 minutes away, so I went there. Not only did I get my tires, but I got rotors and brakes done. Very pleased with everything except having to go to Liverpool. The company should have a way, a vehicle perhaps, that stock can be moved from 1 location to another.
5/ 5stars
by  
on May 25, 2015
Happy to know there is a place I can take my truck and have complete confidence it will be handled with care.
5/ 5stars
by  
on May 24, 2015
8 yr old car with 162,000 miles. Need to go where I can trust the staff not to sell me services or products I don't need. This is the place
5/ 5stars
by  
on May 13, 2015
I've been to this location a few times for my own vehicle and recommend them to my family and friends. My daughter and sister have brought there vehicles here as well and were also very pleased with the service.
5/ 5stars
by  
on April 24, 2015
The entire staff at the Old Liverpool Road is great! They make sure my car is well taken care of. I would recommend them to everyone!
5/ 5stars
by  
on April 17, 2015
Their ability to locate my hard to find tire, take care of my needs in a timely manner, and they went above and beyond the request I had.
4/ 5stars
by  
on April 17, 2015
I had to get a spare tire fixed and they were very helpful and it was much faster service than I expected. They are great, however, one complaint! I am very capable of handling the spare tire, but I really wish the offer had been made to carry it out of my truck for me, and return it to my truck when it was fixed. Other than that, satisfied customer !
5/ 5stars
by  
on February 5, 2015
I'am never disappointed with the service or care that I receive at the Liverpool center.
5/ 5stars
by  
on January 24, 2015
In and out - great service - location close to home.
1/ 5stars
by  
on January 24, 2015
I had my directional snow tires mounted on by vehicle in November at the Firestone store in Liverpool, NY in November and went in for an oil change and tire rotation in January the Technician did both and sent me on my way. Since the rotation my car was not handling well as it did prior to my visit,I couldn't understand why but when my son informed my that my tires where mounted basically backwards it start to make sense as to why the difference in my cars driving. Not once did they (service technicians) not notice but twice, when they originally mounted my directional blizzaks on the rear but also when rotated to the front ! The service manager and store manager are young and need to take a customer service class, customers do not want to hear excuses which goes along with my original appt which I don't have time to get into. The only up side to this place is that the District Manager is very pleasant and understanding with outstanding customer service skills. ... I will be looking for new auto care center.
5/ 5stars
by  
on January 23, 2015
Started with Firestone in 2013. Being single now after 30 years of marriage and having my husband do all the work on my car the first thought was am I going to be taken advantage of. The answer was know. Have been bringing my car to be serviced there ever since. Honest and professional people.
5/ 5stars
by  
on January 23, 2015
Not only is the place within walking distance from my house, but I trust the people who work there. Not a light statement for me, as I tend to put mechanics in the same category as lawyers and used care salesmen!
1/ 5stars
by  
on January 22, 2015
Okay I went in for an oil change wheel balance lifetime alignment and they told me my shocks were bad on the Rear was broken okay that's fine I took it to my independent dealer and they also told me my that the spring ware broken.also they try quoting me for a head gasket is not even on in my car these guys of been trying to make so much labor money off of me it's not even funny trying to charge me $700 to replace a 150 bucks for a gasket when it's not even leaking

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