Car Tires And Services At 500 Thruway Plaza Dr: Firestone Complete Auto Care In Cheektowaga

Come in to your nearest Firestone Complete Auto Care at 500 Thruway Plaza Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

500 Thruway Plaza Dr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #1481 Managed by Dustina Mckenna

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll check tires, wipers, hoses, and more. Additionally, we're devoted to giving you the best service possible, all at reasonable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or plan your appointment online or by calling (716) 507-8836.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 31 Reviews
5/ 5stars
by  
on March 14, 2019
professional, kind, personal, knowledgeable and over the top in excellence.
5/ 5stars
by  
on February 4, 2019
Thank you to George and the technicians that took care of my car! The progress phone call and completion call made dropping off my car (rather than staying) that much simpler and I was able to continue with my day. The ease of the online scheduler is unmatched. Your kindness, quick work, and knowledge are greatly appreciated. Thank you, again!
1/ 5stars
by  
on November 3, 2018
I took my car in for an alignment because I was traveling to Virginia. During my ride to Virginia I noticed my car was not riding a smoothie before the alignment. I made an appointment in Virginia Beach at the Firestone on the chimney Hill and was informed by the sales rep That there is no way that they could have lined the car because it needed outer tie rod’s. I am very disappointed and will be contacting them about refunding my money.
Responded on November 3, 2018
Hi, Brenda. We are sorry to hear that our Cheektowaga, NY store was unable to perform the alignment on your vehicle due to the tie rods needing to be replaced. I want to ensure that your concerns are addressed by our management team but I will need a few more details in order to continue with this escalation. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and any additional details that you would like to include? Thank you for being a valued Firestone customer and we look forward to speaking with you. ^Katrina
Firestone Complete Auto Care - Cheektowaga Management
4/ 5stars
by  
on May 27, 2018
5/ 5stars
by  
on May 6, 2018
We were stuck on a Sunday with a flat tire and brought it to this location. They were able to get us in on a pretty busy schedule. Great staff and great service. Will return for more service in near future
5/ 5stars
by  
on May 2, 2018
5/ 5stars
by  
on March 9, 2018
I am so glad that I decided to give Firestone a try. They truly are amazing. Their staff is friendly and knowledgeable and they go out of their way to accommodate you in your time of need. Their sales people aren't pushy and they don't try to sell you items that you don't need. Customer for life!!
5/ 5stars
by  
on January 27, 2018
Our front tire blew out on the 90 & I’ve had wonderful experiences before at two different Firestone’s. Once we got to the 500 thruway plaza location, we were in great hands! Not only were the workers very respectful they were patient & took their time with my van. Told my husband & I what was wrong, what was going to be done & asked if we wanted anything else to be done. Before doing anything, they asked us first if we would like such & such done. Made a guarantee IF this were to ever happen again, under our warranty with their tires, we would get it replaced for free. I’m never going to any other auto shop/store. Firestone has done everything exceptionally well when it comes to 1)my car and 2) the customer service I receive. They’re polite and go above & beyond for their customers! If I could give them more than just a 5 stars rating that’s what they’d get! Thanks you guys my car feels so much better now!!
5/ 5stars
by  
on January 15, 2018
Anthony and his team are awesome! There was little mix up with my tires, that was not their fault, but they kept me informed and helped me through the process which resulted in them saving me money. Also, he was very honest and polite, customer service is at 1,000%! I quote "I'd rather you keep coming back and getting a good experience than you getting everything done at once and we don't see you." He's definitely building trust with his customers and I definitely will bring my car back to be serviced! Highly recommended!
5/ 5stars
by  
on October 23, 2017
Awesome. #1
5/ 5stars
by  
on October 16, 2017
Friendly staff, answered questions, took little time. Got me in that day, instead of later in the week. I came back to pick up vehicle with it pulled up to the door and ready to go verses having to go to the parking lot. Helped me find tires to purchase in the future without being pushy, he was friendly, down to earth and sharp on keeping things going. He made me want to work for him seeing how well he treated his technicians. Red Carpet treatment, an A plus shop, really.
1/ 5stars
by  
on June 14, 2017
Do yourself a favor and don't visit this location
5/ 5stars
by  
on April 3, 2017
Staff very courteous, professional particularly Anthony, James and Joe. In addition staff is always attentive, responsive to my questions and informative. I feel confident services rendered have been done with the utmost care and professionalism.
5/ 5stars
by  
on March 30, 2017
Great service !! Very highly recommend
5/ 5stars
by  
on February 17, 2017
Was able to service my car with needed tires and install brake brake pads. Thorough diagnostic check with printout and explanation. Staff members: Jim, Scott and Anthony were very professional and courteous!
5/ 5stars
on January 16, 2017
4/ 5stars
by  
on December 17, 2016
I frequently get service at firestone. I have the lifetime alignment on all of my cars. You might pay more up-front but totally worth the money in the end. This time I also had a tire leaking which they patched while I was there. A few days later the same tire was still leaking. I brought it back and they fixed it for free.
5/ 5stars
by  
on November 30, 2016
I have been taking my car to this location for the past few services and every time I am very pleased with the service received and the service needed for my car. Joe has always been great with explaining and keeping me updated when needed. I will always recommend Firestone (Cheektowaga) to meet any need :)
5/ 5stars
by  
on May 7, 2016
Awesome..friendly...experienced.... Fair
2/ 5stars
by  
on December 19, 2015
The tech I dealt with didn't seem to care what I wanted. He had a "I want to go home attitude". I also wasn't too happy about the techs going at least 30mph through pot holes with my brand new truck. Even after my alignment was done it is still slightly off. The guys there weren't very friendly or professional.
5/ 5stars
by  
on May 31, 2015
I have 5 vehicles for my family and I trust them all to Firestone parts and service. I can rest easy cause I kno the job is done right
5/ 5stars
by  
on May 27, 2015
I used them last week and they helped me with every problem I have and told me about every problem I have and told me witch problem is more important by giveing them # from 1-6 so I knew what to fix first and what can wait
5/ 5stars
by  
on February 26, 2015
had oil change john pointed out a oil leak on presser to have them fix it the check tire presser added air there very friendly help full my cars 1981 they did try to sell me on thing i didn't need i am a retired auto mechanic my self
3/ 5stars
by  
on February 4, 2015
They are doing a good job but it seems no matter what store I go to it does seem to me that. Warranty work is not met with the same enthusiasm as a fresh sale this does bother me at times when I an quoted a price it should be what was quoted example a battery I had purchased I was quoted 114 then when we got there it the price was higher because of this or that I'm not happy about that last battery purchase
5/ 5stars
by  
on February 3, 2015
Everything was always great at your store on George Urban except for the long wait last time and you could definitely use a better waiting room. I use to go to the Thruway Plaza store but moved into this neighborhood so this is closer. Their waiting room was so much more comfortable. Everything thing else has been wonderful.
5/ 5stars
by  
on January 27, 2015
used them a few months ago for a tune up. truck is still running perfectly
4/ 5stars
by  
on January 25, 2015
Whenever I go to their center, someone ALWAYS stops what they're doing to see what MY needs are. VERY courteous staff. No complaints about their auto service!
5/ 5stars
by  
on January 25, 2015
The guys are friendly and get our car finished as quick as possible. Never have a problem getting appointments or the needed parts when our car is in for repairs. Have been going to Firestone for years and will be going there as long as I'm driving.
4/ 5stars
by  
on January 23, 2015
CAN'T BEAT THE VALUE FOR SEMI SYNTHETIC OIL CHANGE. FAST IN FAST OUT!
5/ 5stars
by  
on January 23, 2015
,This was my second tour for tires,iwas very satisfied.
4/ 5stars
by  
on January 22, 2015
Been going since 07 & will continue................

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