Firestone Complete Auto Care: Your Source For Tires And Repairs At 185 Central Ave In Orange

Ready to come in to your local Firestone Complete Auto Care on 185 Central Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

185 Central Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #16578 Managed by Juan Santiago

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll check oil level, headlights, belts, and more. Plus, we're dedicated to providing the best auto repair possible at affordable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.0 of 5) - 44 Reviews
5/ 5stars
by  
on February 14, 2019
Great staff, very professional. Highly recommending this location to family and friends.
3/ 5stars
by  
on January 4, 2019
I went for my car alignment and they give me life time plan and pay one time $252 for that,but from first day i am keep going there to explain them tht how my wheel going to right side during driving after alignment but they are not listening they are keep saying that it can be wrong road may be but that s not possible on all roads .. m still sitting inside firestone to get my car fixed and waiting when they will tell me car is good now... hope for good this time
Responded on January 17, 2019
Ramandeep, we can only imagine how frustrating this has been for you and we definitely want to ensure that it's addressed. Please send us an email at socialcare@bfrc.com with the details of your experience, any related invoice numbers, and the best contact information that management can reach you at. We appreciate your business with Firestone and we look forward to receiving your email. ^Jennifer
Firestone Complete Auto Care - Orange Management
5/ 5stars
by  
on September 25, 2018
Very professional staff and service. Definitely would recommend.
1/ 5stars
by  
on July 14, 2018
I bought my tires at the freehold agency excellent service. The agency in Orange Terrible Customer Service.
5/ 5stars
on June 20, 2018
3/ 5stars
by  
on May 31, 2018
Took almost 3 hours for oil change very upset with that and this has never happened before
5/ 5stars
by  
on April 24, 2018
1/ 5stars
by  
on February 14, 2018
1/ 5stars
by  
on November 7, 2017
They lie when they tell you they did services so you could come back and blow your money with them
1/ 5stars
by  
on October 20, 2017
I waited from 9:17 am to 5:12pm for a simple break job that was delayed due to the lull nuts being delivered at about 4:230 pm. No one offered me a ride home. I was initially told it would be 2 hours so I was so upset when I had to spend the whole day there without any time frames provided other than at around 4:30 pm. UNNACCEPTABLE!!!
1/ 5stars
by  
on September 22, 2017
This is complanit is not for the service I had Wednesday 9/20/17 .. It's for the service that I had today 8/22 I dropped off my veichle at 8am and I was told it would take 4 hrs to complete. I returned at 2pm and was told my veichle would be done in 30 minutes. I returned at 3pm and was told still wasn't ready. Then about 330... i was told that a pipe was broken and they will replace that which would take about 1 1/2 hrs. At 530 pm I was told that they don't have the tool to do the job and I wouldn't be able to take the veichle.. They would have to order the tool to complete the job. So I had to take a ride from a complete stranger to go home. I don't know what the protocol is , but this is terrible service. I'm applaud that I had to wait the whole day for them to figure out that they didn't have the tool to complete the project. I feel like I should get a discount for my time and for my patience and for being inconvenienced for the day.
5/ 5stars
on January 17, 2017
5/ 5stars
by  
on January 16, 2017
5/ 5stars
by  
on November 6, 2016
Doug was great and very professional "he ask basic questions, and he took time to listen. I like the fact that he explain my work sheet and what needs to get fixed. A bit out of my budget, but it's good to know that one job can be done at a time cause I only work p/t.
4/ 5stars
by  
on October 7, 2016
The Service Advisor 03 SHONTE was very professional, resourceful and informative. She is a very knowledgeable employee and makes a superb addition to your company, she is a keeper.
5/ 5stars
by  
on July 26, 2016
the customer care team was very nice .I would recommend them to family and friends.
1/ 5stars
by  
on July 16, 2016
This is the worst Firestone I have visited. First of all they keep you waiting for hours and hours, more like an entire day before fixing your car. Then when they fix it or claim they fix it, it is a botched job. Save yourself the trouble and go somewhere else.
5/ 5stars
by  
on June 27, 2016
Great customer service and turnaround time on the work needed on my great especially with the high volume of customer traffic this past weekend! Thank you to service advisor, Braylin and technician, Patrick at Store# 016578.
5/ 5stars
by  
on June 24, 2016
Braylin was great. He was patient and explained everything in a straightforward way that was easy to understand. 5 star all the way
5/ 5stars
by  
on March 19, 2016
Great service On time and finished when stated Helpful sales team Better service than dealership
4/ 5stars
by  
on December 12, 2015
I needed to get my oil changed. I had to wait for like two hours, but they were helpful and told me I needed a new tire.
3/ 5stars
by  
on November 19, 2015
Professional, clean & all around good service. Great
5/ 5stars
by  
on November 19, 2015
Long but Good . Quality products, clean facilities
5/ 5stars
by  
on November 14, 2015
I called the location on Friday and was told to bring my vehicle in on Saturday. I arrived at 7am. The service advisor listened to my description of the problem I was having with my brakes. Within 3 hours I had my vehicle back running and stopping with no issues. The cost was no where near Dealer rates. I will recommend them and be returning for routine maintenance. Thank you
5/ 5stars
by  
on October 23, 2015
Great service and customer service . I will be back for more auto care
5/ 5stars
by  
on September 19, 2015
I went on this occasion for an oil change, but because you get a full inspection I was made aware of existing needed repairs. The service technician indicated tires were needed for safer driving, which I approved.
5/ 5stars
by  
on September 12, 2015
I took my car to two different mechanics before taking my car to fire stone. lets just say i wish i came to firestone first. The service was excellent, they worked with me and the problem was taken care of. Now my car runs like when i just bought it.
5/ 5stars
by  
on August 6, 2015
I trust this place and the assurance of their service. I've been to many other car shops in East orange in the past 10 years and always at times felt like i was being robbed or they could care less of the issue, this place changes all that.
1/ 5stars
on June 12, 2015
Made a reservation and Waited for 2 hours to get oil changed. The actual process took only half an hour. They just sat there and talked, completely forgot I was still waiting. No one cares if you don't confront them. I won't go there again. If you don't wanna waste your time, stay away from here.
5/ 5stars
by  
on May 11, 2015
freindly service, prof staff , clean and neat promt
4/ 5stars
by  
on May 8, 2015
Larry who runs the place is fantastic. They could be a little better on Customer Service when you walk in.
5/ 5stars
by  
on May 8, 2015
Larry, the manager was very professional and courteous.
5/ 5stars
by  
on March 1, 2015
I live in Atlanta, GA, but my daughter who lives in NJ needed service on her car. I called the center in Orange, NJ and explained the situation to service manager that I wanted to charge her services to my firestone acct, but lived in Atlanta. The manager did accept the card with proof of who I was. I thanked him for his proffessionalism in assisting me.
5/ 5stars
by  
on February 27, 2015
Better call first there could be a long wait. Better come in first thing in the morning
3/ 5stars
by  
on February 26, 2015
My car was to firestone to change tires and it was returned to me with a problem that it was never fixed
5/ 5stars
by  
on February 6, 2015
I called Firestone in the late afternoon to see if they had any open appointments so that I could get an oil change for my car. They were able to fit me in. When I asked how long it would take they informed me that it would be 30 to 45 minutes, but they were done in 30. Granted I was the only customer in the story at the time, but this did not bother me because they say what they mean and mean what they say! ALSO any questions I had about my car or the service that I was receiving was always answered by the worker at the desk; he was open and willing to assist me. Very nice people!
4/ 5stars
by  
on February 4, 2015
I used them a couple time....professional and very friendly.
5/ 5stars
by  
on February 2, 2015
Service was very precise and speedy, from making appointment online to waiting for service on my vehicle, was very convenient. I was in and out in less than an hour.
4/ 5stars
by  
on February 1, 2015
I have been using Firestone for years, started out using the one in Montclair, would drop my car off while running my errands locally or I would wait. When I started working in East Orange, the Orange location was walking distance from my place of employment, so I would drop my car off on my way to work, pick it up at lunchtime or on my way home. Most of the time I was satisfied with the service. A couple of times the price made me want to run away. However I'm still a repeat customer. I have been using the Orange location for about 8 years. I ask a million and one questions, every answers brings another question. I know I must be a thorn in their side at that hour in the morning, but they try to make sure I understand what is being done to my car and why. If I get on their nerves they don't let it show, it's been service with a SMILE
4/ 5stars
by  
on January 29, 2015
i have used them several times and refered friends
5/ 5stars
by  
on January 28, 2015
The manager, Larry is the absolute best, he displays great customer service skills and has the complete respect of his staff!
5/ 5stars
by  
on January 27, 2015
These guys are very knowledgable. Always professional and courteous.
5/ 5stars
by  
on January 27, 2015
I went there for an oil change and couldn't believe the fast service!
5/ 5stars
by  
on January 24, 2015
I have used their services for both of my household vehicles. I am very pleased with the services and have opted to use them instead of dealer service establishments.

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