Car Tires And Services At 6901 N Durango Dr: Firestone Complete Auto Care In Las Vegas

Ready to come in to your local Firestone Complete Auto Care on 6901 N Durango Dr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

6901 N Durango Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #355336 Managed by Michael Oman

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll check tires, air filters, belts, and more. Plus, we're committed to providing the best auto repair possible all at great prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (702) 726-9653.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    With 90 years of dedicated service, we've seen just about every car problem out there. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (3.8 of 5) - 52 Reviews
    5/ 5stars
    by  
    on December 1, 2018
    Courteous and knowledgeable staff. They explain thoroughly what they recommend and why. Prices are reasonable.
    4/ 5stars
    by  
    on November 28, 2018
    Let me start with the good. The customer experience was good. The place was clean, the people were very nice. The services done well. Shoutout for the mechanic. I actually liked that when I picked up my vehicle, they gave me a price list of all the recommended fixes as I walked out the door. The rating would be 5 stars, but they opened the doors 10 minutes late. They also told me my vehicle would be done around 2pm (I called at 1:15pm) when I had to pick up my kid at 3pm, but there was a small issue (not their fault) that took 45 mins to fix (I don't think 2 lugnuts should have). But those complaints aren't really anything to scream about. BEWARE rant ahead: The following complaints are for all large chain auto repair shops. My concern is that they charge FULL retail value of the most expensive version of your part they can find. I understand making money, but that should be their labor/tool fees/admin fee/etc. When I can find products with the same part number for 25% of what they charged me, I get a little upset. They also kind of snuck a fast one in on me. I had to do all 4 brakes and rotors and they (rightfully so) put in a brake fluid flush, but they way they sold it seemed very sly (costing me around $100). Because I probably wouldn't have gone for it. Although, my vehicle could've used it and I am not mad about it. Don't get me wrong, I don't mind paying for people's time (I don't complain about labor costs), but it feels like they are lying to me about parts prices. And that's why I won't be returning. Again overall, if you have to go somewhere this place is just as good as the rest, if not better. If I was to compare to any other chain auto mechanic, I would recommend.
    5/ 5stars
    by  
    on November 19, 2018
    Mike took my problem. He is friendly, knowledgeable and courteous. All of your staff are an asset to your company.
    5/ 5stars
    by  
    on March 31, 2018
    Scott does a really good job
    5/ 5stars
    by  
    on January 14, 2018
    After leaving my car at the service center I was taken home to await a call on the status of my car. I had not even gotten into my home when my phone rang. Shelby had confirmed that my battery did require replacement and quoted the amount for the service. After authorizing this service to take place, I inquired as to how long it would take and I was told approximately 45 minutes. In less than half that time I received a follow up call from William, the technician, explaining that the work had been completed and that the courtesy check was complete. All was good. When I arrived to pick up my car, William was in the service center and also politely greeted me. He thoroughly went over the inspection and the work that had been done. I told him how very impressed I was with their work and their customer service. Also, their timely response and service was amazing. It was a refreshing experience to be treated so professionally. My kudos to the Firestone team. I will continue to bring my car to them for all future servicing and will most definitely recommend them to everyone I know.
    5/ 5stars
    by  
    on January 1, 2018
    My cars best friend is the Firestone Store at Durango. Yesterday, New Years Eve while the store was preparing to close and 2 cars were being worked on by the existing 2 mechanics on duty along with the manager who was trying to wrap up his day and close the store in less than 30 minutes. Who show up unexpected but me. With a huge Construction Nail in my front tire. I wanted to wait until after New Years to have it fixed. Since it was New Years Eve. But when my Check Tire Pressure light came on I knew I needed to have it removed. I drove to the Durango Firestone store just as they were preparing to close. They treated me like it was a normal day. They were courteous, friendly, quick as they always are, and fixed my problem in less than 15 minutes, and to my surprise there was no charge. Yes I buy my tires from Firestone, but I did not expect this emergency repair to be free. I always thought you pay for service, I guess sometimes you don't. Firestone at Durango is definitely a 5 star location, when it comes to friendly and caring customer service.
    5/ 5stars
    by  
    on November 28, 2017
    Found a leaking coolant line while there and fix it at no charge. Honest work and fast fast fast service.
    5/ 5stars
    by  
    on August 7, 2017
    If you think you've been swept off your feet by a service advisor, think again, unless of course you've already experienced the charm of "Ray" at the Centennial Hills location on Durango. This guy, without a doubt, can turn your darkest days into a bright, positively filled one with his personality (debatably the best in the Las Vegas valley.) I don't know Ray, but I envy those who do, as he is most certainly in their Top 8 on Myspace.
    1/ 5stars
    by  
    on July 24, 2017
    Agreed by to engage Durango store to repair an engine cover part. During repair received call informing me of an engine gasket cover also required repair as to a leak ( oil). Wrote a quote $772.00. Declined drove vehicle to shop previously repaired problem inspected engine stated no leaks cover dry as could be that to me. Is fraud in addition vehicle was body damaged on right rear number shop deneid any responsibility bumper newly repaired by Allstate 0Entire new assembly " manager to call back utter silence. Do not intend returning to Durango location nor recommend doing. So Firestone has a problem.
    1/ 5stars
    by  
    on July 24, 2017
    1/ 5stars
    by  
    on July 21, 2017
    Results of service auto repair required auto remained at store upon notice prior to departing pick up walked to rear of vehicle to lock items in. Noticed slight damage to bumper immediately calleled out to sales desk focused stated immediately not Firestone obligation not responsible made me feel guilty I remain waiting for call from manager
    5/ 5stars
    by  
    on January 7, 2017
    Shelby was awesome!! She stayed after hours so I could pick up my car when I got off of work. I had the most pleasant interaction with this shop, that I have ever had. That's big for me because as a woman, I've had some serious problems with other shops trying to take advantage of me and the situation with my car. I will definitely be back. Hopefully just for oil changes and small things.
    3/ 5stars
    by  
    on December 7, 2016
    Nothing special.
    1/ 5stars
    by  
    on September 29, 2016
    When I first took you survey, I gave you guys an incredible review. This was based mostly on the friendliness of the employees. Unfortunately, friendliness is not the main factor when bringing a vehicle in for service. Somehow, I think repairs and safety should be the main concern. You guys were more focused on selling me new tires than actually addressing the vehicle's issues. In reviewing the Courtesy Check list this morning, I realized that requires new wiper blades (no biggie), a new air filter, fuel service, power steering flush and coolant flush. None of these issues were EVER discussed with me. But, here's the big issue. According to the Courtesy Check list, the vehicle needs rotors and soon will need pads. None of the above was ever explained! Additionally, I have yet to receive my emailed invoice. When I changed my mind at the service counter and requested a copy of the invoice, the employee explained that because I had requested it sent via email, he could not provide me with a copy! This is a handicap equipped vehicle that I use to transport my 84 year old mother around town. Her safety is my upmost concern. To say that I am disappointed would be kind. Thinking I will look else where next time one of my vehicles require service.
    5/ 5stars
    by  
    on June 4, 2016
    I came in for an oil change since the high mileage was on sale. I was informed I needed to have a brake fluid flush, which I knew needed to be done. They were able to help me find a coupon for the service so it was affordable for me so my SUV would be safer on the road. Thanks so much for the help guys!!!
    1/ 5stars
    by  
    on March 22, 2016
    WARNING! Do not use this location as your friendly neighborhood car repair! This location has no store manager and the guys that are in charge have no customer service! This Firestone placed after market parts on my vehicle and placed a cable tie on one of my hoses to hold oit in place. UNACCEPTABLE! I will tell everyone I know to never bring their vehicles to Firstone!
    5/ 5stars
    by  
    on December 26, 2015
    They made sure we got what we needed at the best price they were able to give :)
    5/ 5stars
    by  
    on December 14, 2015
    I am happy I used them. I will use them again in the future.
    4/ 5stars
    by  
    on December 1, 2015
    Me and my wife went to get our oil changed and they got us in right away. The oil changes happened without a hitch, but inevitably, the mechanics go looking for money...umm...I mean problems to fix on your vehicle. My wife was talked into 2 new tires (which I don't think she needed...and yes, I do know what to look for). I was advised to get new CV joints ($550) and I refused. It's just too much to hit you with. Cars should not cost this much to fix. They do good work, I just don't like being taken advantage of.
    1/ 5stars
    by  
    on November 29, 2015
    I had service to my vehicle done July 24 2015 . when it came time to have oil changed and inspection I went to another firestone they did the same work and charge me 1/4 of what you charged you did an alignment chg. 84.99 brake service 84.99 had system flushed also coolant service chg. 89.99 at the other location I was informed the service was not done and I was low in coolant which could have caused me a serious problem labor was 195.57 I was there all day at your store this is wrong. At the other location I had to have coolant added needless to say I will not return to your store ever again you over charged me and did not complete the work you did charge me for. No thank you.
    1/ 5stars
    by  
    on November 25, 2015
    The service here is always slow. The technicians do not communicate well to each other or to their customers. It is not a welcoming environment. If you have to get service here, expect it to take all day or more.
    5/ 5stars
    by  
    on November 19, 2015
    Upgraded my tires got my truck looking like she should, amazing!
    4/ 5stars
    by  
    on October 17, 2015
    I enjoyed the service I got and they seemed interested in my stay being a comfortable one. I would come back.
    4/ 5stars
    by  
    on October 12, 2015
    I like this place the people are professional and freindly
    5/ 5stars
    by  
    on September 12, 2015
    I went there last week and they fixed my truck! I will have all my work done there from now on!
    5/ 5stars
    by  
    on September 9, 2015
    I had a oil change a week ago I was pleased with the customer service from the staff and the wait was not bad I definitely will continually keep going there.
    5/ 5stars
    by  
    on August 31, 2015
    Quick and timely service with no wait time. Thanks to TriciaMarie and crew. We will be bringing our other car back here in the future.
    4/ 5stars
    by  
    on August 31, 2015
    I had some major repairs required on my 13 year old truck. They were very thorough and helped me do the right things to get the car in good running condition, plus they went the extra mile on some elements I really did need, but had not asked for. I will continue to use their services
    1/ 5stars
    by  
    on August 6, 2015
    They broke the bolts when replacing the tire so they had to keep the car over night till the new parts came in.
    1/ 5stars
    by  
    on June 30, 2015
    It took an hour to tell me they couldn't fix my tire
    5/ 5stars
    by  
    on June 21, 2015
    They said an hour and they were right - great service
    5/ 5stars
    by  
    on June 16, 2015
    This was the first time I visited Firestone on the recommendation of a couple co-workers. I was so pleased with the service. Everything was explained to me in detail by Triciamarie Coricelli. She definitely has great customer service and is very knowledgeable. Firestone on N. Durango is my new place to go for all my car's needs.
    5/ 5stars
    by  
    on June 6, 2015
    I did take my daughter car for an oil change service. Personnel is very professional. I got a full inspection report.
    4/ 5stars
    by  
    on May 24, 2015
    Took car in for pol change and have car checked for trip
    5/ 5stars
    by  
    on May 9, 2015
    the guys at firestone were all very knowledgeable and helpful, the service was fast and convenient, walked in the door at 9:15am, drove off a happy customer by 10am. Best in town and highly recomended!!!
    5/ 5stars
    by  
    on May 6, 2015
    I was extremely impressed with the customer service at this location. It is obvious they care about their customers and not focused just on their bottom line. I will be taking all my cars here from now on.
    5/ 5stars
    by  
    on April 20, 2015
    I bought 4 new tires for our Expedition, Firestone LE2 to replace the stock Firestone ones on/about March 16, 2015. I was completely shaken at how well the managers treated myself and other customers who came in for services. Courtesy and manners still exist in this city. I turned down other alternative services which I appreciate them being brought to my attention. Having lived in Las Vegas for 18 years, I wish I had been coming to the Durango and Deer Springs a lot sooner! Oh yes, I live down by Jones and 95 and do drive by other Firestone shops to come up to this one! Great job, thanks Shelby and Jonathan for your personal attention.
    1/ 5stars
    by  
    on February 27, 2015
    I called for an oil change because I had a $20 coupon, I was told the cost would be $59.00 before the coupon. When I paid they said it was $59.00 after the coupon. I will never use their service again
    5/ 5stars
    by  
    on February 26, 2015
    Always great service at this particilar location. Never hassled about getting something I do not need.
    5/ 5stars
    by  
    on February 16, 2015
    Andres the tech, suggested I go there and he did a great job, is reliable and does quality work!!!!! Great special on tires and CC with no interest etc...keep running promos.
    5/ 5stars
    by  
    on February 11, 2015
    I always bring my 2003 Denali and it's always getting the great service i expect from them.
    5/ 5stars
    by  
    on February 3, 2015
    Jonathan was very helpful and took the time to explain everything to me.
    5/ 5stars
    by  
    on February 3, 2015
    Manager is great person to deal with. She understand the people
    5/ 5stars
    by  
    on February 2, 2015
    I really enjoyed this experience. They were professional and courteous. I spoke to Randy several times and we got the right fit for what I was looking for. I will continue to come to Firestone because of this experience. Thank you.
    1/ 5stars
    by  
    on February 1, 2015
    Awful experience, bad cust service, waited forever,
    1/ 5stars
    by  
    on January 25, 2015
    Pushy salesmen and slow work. Never returning for anything.
    4/ 5stars
    by  
    on January 25, 2015
    Service is OK, it was my last choice, I don't usually go to firestone. Manager was very professional "Brian". One thing that annoyed me. They have online check in and when you get there they tell you its not working and the waiting game begins....
    5/ 5stars
    by  
    on January 25, 2015
    Ever since I purchased this vehicle, It's been trouble. This Firestone Store is the first mechanic that has repaired it correctly.
    5/ 5stars
    by  
    on January 24, 2015
    Throughly professional, solid team, and waste no time!
    5/ 5stars
    by  
    on January 23, 2015
    I have been bringing my car to Firestone for over a year now; everything from oil changes to major repairs. The techs are excellent and the staff is friendly and caring. I wont bring my car anywhere else.
    2/ 5stars
    by  
    on January 23, 2015
    I was told $19.99 for oil change on the phone. When I got there the guy said $29.99.
    5/ 5stars
    by  
    on January 22, 2015
    I ran something over on the highway and so brought my car into Firestone Auto to make sure there was no tire damage. There was a line when I came in but they acknowledged me right away and they were still fairly quick.

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