Car Repairs And Tires At 15210 Manchester Rd From Your Ballwin Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 15210 Manchester Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

15210 Manchester Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #15547 Managed by Tony Jones

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll inspect lights, suspension, hoses, and more. Plus, we're dedicated to delivering the best quality service possible, all at great prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or plan your appointment online or by calling (636) 200-5069.

    The Source For Great Offers On Tires.

    We Cover Every Area Of Auto Repair

    With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.3 of 5) - 43 Reviews
    5/ 5stars
    by  
    on November 30, 2018
    I was impressed with fast friendly service.
    5/ 5stars
    by  
    on September 1, 2018
    HANDS DOWN ,...the BEST service ! The guys are always nice and they work together as a team to make sure you get taken care. Thanks again!
    5/ 5stars
    by  
    on March 13, 2018
    I normally don't fill out these surveys, but I wanted to express how grateful I was to have my flat tire repaired. I walked in the shop, two hours till close. They were extremely busy. But, the sales person who helped me, Ted, was extremely helpful and willing to get my flat tire in and fixed. Needless to say I was grateful. I also want to add that I met my husband at a Firestone store in south city. He had a flat tire and walked in. That's all it took! Thanks Firestone!
    5/ 5stars
    by  
    on January 15, 2018
    Been going to this Firestone for 20 years. They always do an awesome job on all my vehicles.
    5/ 5stars
    by  
    on September 12, 2017
    Dropped my truck off picked it up, all work was completed correctly. I'm pleased
    1/ 5stars
    by  
    on July 27, 2017
    Had to take my vehicle back two times after it was serviced the manager (Larry) lied several times kept my truck for 3 days and still have concerns over noises. I would recommend taking your vehicle elsewhere. This was an awful experience.
    4/ 5stars
    by  
    on July 27, 2017
    5/ 5stars
    by  
    on July 26, 2017
    Fabulous customer service, and great attention to detail.
    5/ 5stars
    by  
    on July 3, 2017
    I had a wonderful experience at Firestone
    5/ 5stars
    by  
    on June 3, 2017
    5/ 5stars
    by  
    on May 31, 2017
    As I left work at the end of my shift, I discovered that I had a flat tire. After putting on the temporary spare tire, I drove to the Ballwin MO Firestone facility to drop off the flat tire for repair the next day. I arrived 4 minutes before closing time, yet the Mgr. on duty -- Ahmad -- was extremely courteous, processed the take-in paperwork for my tire repair service and, despite the late hour -- on the Friday of Memorial Day {holiday}weekend, he insisted on having the Technician (Cameron) put some air in my temporary spare and check the lug nuts with a torque wrench. And, despite the busy holiday weekend, the Sales Advisor Ted phoned me the next morning to advise that my tire had been repaired and was ready for pickup. My family and I have been customers of the Ballwin MO Firestone facility ever since moving to this part of town 21 years ago; although a Firestone facility closer to our home opened many years ago, we continue to have our vehicles serviced by the Ballwin location, and that is a direct result of the excellent automobile service and courteous customer service which we receive, thanks to the Store Mgr. Tony Jones. Without hesitation, we would recommend the Ballwin store to any of our relatives and friends.
    5/ 5stars
    by  
    on March 13, 2017
    This location has been helping me with my automotive needs for more than 3 years. Always a good experience. I have come to trust this Firestone team!
    1/ 5stars
    by  
    on November 18, 2016
    Rude employees! Overpriced! Always trying to sell something you don't need ! We will never take our cars back there!
    5/ 5stars
    by  
    on November 17, 2016
    The whole staff is very welcoming! Love doing business with this company!
    5/ 5stars
    by  
    on October 31, 2016
    The service at the St Joseph mo store was excellent. The lady at the front desk Renee was very helpful.
    4/ 5stars
    by  
    on October 30, 2016
    5/ 5stars
    by  
    on July 10, 2016
    Excellent service. They had me and out on time and were extremely professional.
    5/ 5stars
    by  
    on May 23, 2016
    Everyone was open to listening, identified additional potential issues, but did not push and were 'old school' about discussing the wear. Also, the deferred a milestone maintenance issue to the dealer or a referral to a preferred vendor. Thanks to Dave, Ted and Adam for a reliable and confident repair experience and to Tony Jones for running it with an honest and competent staff!!!
    3/ 5stars
    by  
    on May 2, 2016
    I brought my car in having already done a diagnostic and knowing what the problem was. The person on staff mentioned that they still had to do a diagnostic at a fee of $89 - very disappointing as I am a regular customer. Your staff said he'd give me 50% off the diagnostic if they reached the same conclusion, which they did. When I went to pick up my car, I mentioned I had a $100 off coupon for any services of $500 or more. The total cost of my services was more than double this. I was told Firestone could not give me the $100 off in addition to the diagnostic discount. I was given the $100 off, which I appreciate, but I'd like to be reimbursed the $89.99 for the diagnostic. As a loyal and frequent customer who trusts Firestone with all my vehicle repairs, I feel I should not have been charged this fee since I came in having already done a diagnostic on my vehicle. Please let me know if this will be possible. Thank you, Katie
    5/ 5stars
    by  
    on December 12, 2015
    New tires hug the road, I feel secure on wet pavement. Tony listened and found the best tires for me and my car and driving pattern.
    5/ 5stars
    by  
    on December 12, 2015
    New tires yesterday.. Smooth drive, like my new tires... A lot.. Much improved. Especially security on wet pavement.
    5/ 5stars
    by  
    on October 11, 2015
    I have had problems with my 2009 chevy 3500hd for a couple of weeks. I brought it to the dealership and they could not fix the problem. I next to it to another service company with no results. Someone recommend Firestone I brought it there to find out it was a couple of items that went bad about the same time. The service was well above what I expected. Thank you
    5/ 5stars
    by  
    on October 6, 2015
    I bought 2 new tires 2 days ago and today the front end started shaking. I returned to Firestone and they informed me that the TPMS valve was inside the tire and possibly broken. They checked and the valve was fine. Had it been broken, the repairs plus parts and labor to replace it would have been close to $200. They put the valve back where it belonged and didnt charge me anything as they had offered 'road hazzard' and i took it on a previous visit. THESE GUYS ARE EXCELLENT AND HONEST as they could have told me that the valve had been broken and made $200 off of me.
    2/ 5stars
    by  
    on September 19, 2015
    Got small dent after wheel alignment and balancing. Not expecting damage after service.... Poor response
    2/ 5stars
    by  
    on September 19, 2015
    I was extremely dissapoited to find out that a non licensed mechanic did the work on my car I was charged the full labor rate. We had to ask them to redo the work twice to get it to even look like it was done correctly
    4/ 5stars
    by  
    on September 9, 2015
    I went to firestone and was very pleased with the work done. They are always friendly happy to help and eager to answer any questions I have. I appreciate that they have a wondeful waiting area and a t.v since I had to bring my four year old along with me and we did have a decent wait. But they were very busy. I would deffenitly recomend them for any automotive care needs.
    4/ 5stars
    by  
    on September 7, 2015
    Reliable service, little less cost would be helpful
    5/ 5stars
    by  
    on August 1, 2015
    I went in for an inspection on the busiest day/last day of the month. They got me in right away and did not push me to buy something and did not suggest any unnecessary repairs that would not have been needed otherwise!!! I cannot express enough how HAPPY i was with the service and I will give them my business from here on out!!!!!
    5/ 5stars
    by  
    on July 11, 2015
    Had a great experience at this location on Saturday the 11th. They squeezed me at the end of what was obviously a very busy day. The man who I believe to be the manager was very helpful. The tires that go on my car are not stocked anywhere, so I have to order them online and tote them over there. He told me unsolicited that he can check around and have the tires I need dropped off to avoid the extra hassle. Even if it ends up not working out, I appreciate the fact that he's trying to help. Not to mention the actual service, they were much faster than I expected and did a great job.
    1/ 5stars
    by  
    on May 26, 2015
    I bought brakes here and when paying they wouldn't honor the competitor coupon as I was told in the phone. Then why did I had to bring my car back the next day???? To have the brakes fixed again as FIRESTONE messed up with installation process. I then waited another 2 hours!!!! Then to not offer an oil change or anything!!! I won't be back! Nor will I recommend them to anyone!!!!!
    2/ 5stars
    by  
    on April 20, 2015
    I had my car towed to this location because, it is closest to my home after I had stopped at a different location, much further away. The staff at that location (8400 Lindbergh) were awesome, they were too booked to take care of me right then but, offered suggestions to help which included having my car towed to the shop near my home. I did so and the shop in Ballwin on 15210 Manchester performed the repairs and called for me to pick my car up on 4/11/2015. (the bill I might add was a little over $800) But, that is not the issue, my issue was once I paid my bill, using my Firestone credit card account, I was handed my car keys. I went out into the parking lot out front and did not see my car, so I went back inside and asked the guy at the counter "where is my care I don't see it?" He told me that it was out back that the lot was full when they finished it so they parked it out back. I told him that they usually bring it around for me and he said that they were too busy and that he would be more than happy to take me out back thru the bay. He opened the door to the service area where there was tools, pieces of metal, grease, and general work area stuff everywhere on the floor. He told me to "watch my step." He walked just so far with me and I took it as sarcastically said, "you have a nice day" or something to that affect. As a Director of Nursing customer service is more than just providing a service. I felt highly insulted to have to navigate thru the service area bay (of which I have been told for insurance purposes is out of the question). I understand it may have been "one of those stressful days" but, when it is one of those days for my staff and the family members have come to pick up someone for discharge they expect customer service till they leave out the door. I truly do not feel I received such. You asked for my review and I am happy that you did.
    4/ 5stars
    by  
    on February 3, 2015
    I love going to Firestone b/c I know they are going to give me an honest opinion of what's needed and why. Also Tony is amazing and remembers me by name, they really have an awesome crew
    5/ 5stars
    by  
    on February 2, 2015
    I have gone to the Ballwin, MO location for the past few years now and every time I have a absolutely positive experience. The manager, Tony Jones, is fantastic and always makes sure every concern I may have is taken care of. He is the reason I will continue to go to this location for all my automotive needs over other locations nearer to my home.
    5/ 5stars
    by  
    on February 2, 2015
    I recently took for my car in for a well needed oil change. I was able to make an appointment and they were so incredibly quick! The customer service is always top notch and everyone is polite and professional. I know my car is in good hands with Firestone. Shout out to Firestone Ballwin! Thank you for all that you do!
    5/ 5stars
    by  
    on February 2, 2015
    very friendly and honest location. the professionalism and courtsey of this location is great
    5/ 5stars
    by  
    on January 27, 2015
    I HAVE USED THIS FIRESTONE LOCATION FOR YEARS. I HAVE ALWAYS EXPERIENCED SERVICE, ACCURATE INFORMATION, AND POSSIBLE SOLUTIONS TO PROBLEMS
    5/ 5stars
    by  
    on January 26, 2015
    I needed front end alignment and tires. This store was MOST HELPFUL in getting the work done in a reasonable amount of time and at a great price.
    5/ 5stars
    by  
    on January 24, 2015
    They kept me on schedule with the service I requested.
    5/ 5stars
    by  
    on January 23, 2015
    The folks at Firestone know my cars and don't try to sell me services I don't need. I appreciate their honesty
    5/ 5stars
    by  
    on January 23, 2015
    Kyle did a fantastic job of keeping me informed of the repairs needed and when my vehicle would ready
    4/ 5stars
    by  
    on January 23, 2015
    I've taken my vehicle there a few times now. Always very friendly. When I went in the last time I assumed I would get the standard oil change, the same one we always get that should be on file(?). Definitely my fault for not checking or telling them. So when it came time to pay and my bill was more, I realized it was the full synthetic oil change. The service was good and the employee was friendly, but I think that it should be part of the check in process to double check the type of services you'll be paying for. Maybe even over the phone when I called to set up the oil change appointment. Again, my fault for not double checking what I signed when checking in. I'll definitely be on top of it next time.
    5/ 5stars
    by  
    on January 23, 2015
    I was impressed with the first contact in store and felt confident work would be done correctly and honestly. I was pleased with service and completed work. Prior visit was for new battery and this visit was to purchase tires with rotation.
    5/ 5stars
    by  
    on January 22, 2015
    Service handled quick and professionally. Done in time promissed

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