Car Tires And Services At 2707 Pass Rd: Firestone Complete Auto Care In Biloxi

Welcome to Firestone Complete Auto Care at 2707 Pass Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #643599 Managed by James Wadsworth

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll inspect oil level, air filters, the battery, and more. Plus, we're devoted to providing the best auto repair possible at affordable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or plan your appointment online or by calling (228) 273-8971.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do will be done right. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 32 Reviews
5/ 5stars
by  
on August 25, 2018
5/ 5stars
by  
on August 24, 2018
Service manager was very thorough in explaining my tire wear issue. I have always purchased tires from Firestone because if you are on a trip there is always a Firestone nearby.
5/ 5stars
by  
on May 18, 2018
1/ 5stars
by  
on April 8, 2018
I was told a leak in my tire could not be found by the technician. Another tire shop fixed my leak the same day. I had to pay for that tire repair at that other shop, even though I had paid for a road hazard warranty when purchasing my tires at Firestone. I believe Firestone was making a ploy to sell me new tires by not fixing my leak.
4/ 5stars
by  
on April 4, 2018
James, Noel, and Cory are a good experienced staff, they try their best to give you the best service they can, and fix problems that can arise.
5/ 5stars
by  
on December 18, 2017
If you want great service an a respectful service person see John Petitfils at the Pass rd, store hell take good care of ya an your truck.
5/ 5stars
by  
on July 14, 2017
Repeat customer, and I no longer have my late model 200 and Jeep grand Cherokee serviced by the dealership. The service and professionalism that Firestone on Pass Road provides, far exceeds that which I had previously received from Chrysler.
5/ 5stars
by  
on July 4, 2017
Anyone needing quality automotive work, you need not look further than the great folks at Firestone at Pass Road in Biloxi, MS. I have been having them do all my general automotive maintenance tire replacement since I moved to this area in 2009. They always greet me with a smile and offer me the best price available, even checking online for any available rebates or discounts. They really do go the extra mile. I have never felt like they are trying to get me to purchase anything I don't need, but they have told me of products that are less expensive and just as good in some cases! I love dealing with people of integrity, and that is exactly how James and the folks at the Pass Road Firestone location operate. I highly recommend them.
4/ 5stars
by  
on March 22, 2017
Great!
5/ 5stars
by  
on March 8, 2017
Customer service was top notch! The employees were friendly and made me feel comfortable. Everyone in my office uses this service center and I can see why. All of my questions were answered respectfully and I didn't feel like I was only being told what I wanted to hear. I will continue to drop my vehicle off for servicing at this location because I know it is in good hands and they stand behind their work.
5/ 5stars
by  
on February 27, 2017
Eric is the only one we see and talk to. He has done more than beyond expectations to assist and help us. We will drive any distance to get him to work on our truck.
5/ 5stars
by  
on October 24, 2016
Having absolutely no clue why the car was suddenly riding thoroughly I went in to have it checked out. From the time I walked in the door until I left I felt valued as a customer. Despite the 85 degree plus weather everyone seemed to stay on task, affable, and helpful. Once it was discovered what the problem was different options were given. I felt no pressure to take any of the options. They were simply laid out there for me to choose. Questions I had were answered truthfully. In this "hurry up give me your money or it's over there with a finger point" world we now seem to live in it was refreshing to patronize an establishment that truly put Customer Service and Experience
5/ 5stars
by  
on September 25, 2016
James & Jared are the BEST!!!
5/ 5stars
on August 4, 2016
5/ 5stars
by  
on July 16, 2016
5/ 5stars
by  
on June 13, 2016
5/ 5stars
by  
on May 9, 2016
Was treated like my car problems & fixing it was their #1 priority. Best customer service ever seen!! Was given a ride home as was stranded& offered a ride to pick up car after work finished by Mr James.. I met the mechanic( Mr.Jared)& was treated with such respect. Every employee showed outstanding customer service. Mr James kept me informed- Mr Eric Was so nice and was also very helpful. I actually felt like family!! Feel safer as my car is fixed. I will only take my car to Firestone Biloxi pass road from now on!!! Great -
5/ 5stars
by  
on April 29, 2016
As far as I'm concerned Firestone facility on Pass Rd., Biloxi Mississippi has been a great place for my automobile needs. The manager and the staff members are very cooperative ,extremely knowledgeable,honest and courteous. I would recommend it to anybody and everybody.
5/ 5stars
by  
on October 19, 2015
I used them last week and they had fast and friendly service !
5/ 5stars
by  
on October 9, 2015
AWESOME AND UNPRECEDENTED SERVICE. I would recommend to all.
5/ 5stars
by  
on August 8, 2015
Just moved up to Hburg and am commuting down to the coast for my job in my husband's car. Came out to a flat tire that would not air up. This facility is right down the road from my work. So glad that I did. I was in and out in 20 minutes. I will definitely be recommending these nice gentlemen and great service to everyone that I come in contact with.
1/ 5stars
by  
on July 8, 2015
Was told my tires were in! Was told to come in Friday 3 July in the morning, I did! Was told by the girl behind the counter that I couldn't be seen, because I didn't have an appointment, I did! Called a couple of days later, was told that the girl was looking at the wrong screen (REALLY?), so I made another appointment! I showed at as planned! Was told I couldn't be seen for a couple of hours.....This was the SECOND time I had an appointment and was told I could not be seen at the appointed time. I scheduled an appointment at another Firestone, and received exceptional service. STAY AWAY FROM FIRESTONE ON PASS ROAD, IN BILOXI!
1/ 5stars
by  
on May 4, 2015
I was contacted by a Firestone associate (Stephanie) offering me an $89.00 brake special. I accepted the offer and had the work done. When i went to pick my vehicle up the bill was for $240.00. When i mentioned there was supposed to be a special for $89.00 the associate handed me 2 $20.00 mail in rebates. I then said this only brings it down to $200.00. He then proceeded to tell me the special was $89.00 per axle. I have been using this Firestone for a long time but will think twice before taking any of my 3 vehicles back, i don't like being mislead.
5/ 5stars
by  
on February 26, 2015
i went in for a oil change. they were quick with the oil change and when i asked questions about the oil i should have in my car,they told me what kind of oil i should have according to the season and what runs best in my car. i am very pleased with the service i got there and reasonably priced.
5/ 5stars
by  
on February 4, 2015
I've used Biloxi Firestone since 1995 and I'm very pleased with their service.
4/ 5stars
by  
on February 3, 2015
Everyting is great. People is nice. Just need to call customer after it is done. Thanks!
5/ 5stars
by  
on February 3, 2015
They inform me when they find something that needs my attention, and for me to make a decision about it. Glad that they do find a small something that could turn into a larger something.
3/ 5stars
by  
on February 3, 2015
I used the location multiple times and I like it. But sometimes the pricing is concenred for returned customers like me. Hope there woud be more service incentives for loyal customers. thanks.
5/ 5stars
by  
on February 3, 2015
I HAVE USED FIRESTONE FOR MY BUSINESS FOR 5 YEARS NOW. I HAVE NEVER BEEN DISAPPOINTED. SHORT NOTICE, NO APPT, OTHER PARTS ARE NO PROBLEM. I AM VERY SATISFIED AND WILL DEFINITELY BE A RETURN CUSTOMER.
5/ 5stars
by  
on February 3, 2015
I have been coming to this location for a little over 5 years. I had many bad experiences before I found these guys! They are very professional and helpful. I have never felt as if I was being taken advantage of because I am female. I can not express my appreciation for these guys!
5/ 5stars
by  
on January 25, 2015
Used them a while back and getting ready to return soon, loved tis location.
5/ 5stars
by  
on January 22, 2015
Last year 2014 I believe in the summer, I was having major problem with my Buick SUV. As I was driving it would cut off for no reason; and wouldn't start back up until a few hours later. I would have to have it toll to Turan Foley Buick dealership, they would keep it up to a month. They claim to fix it, only to have the same problem. This happen several time (each time keeping it for a month); spending over $1,800.oo. One day (after bring my SUV home from getting it repair) my husband and I was drinking home from the store and it cut off again, I coast to the side of the road. As I was trying to start it, I had my husband recorded on my phone my engine so they could see and hear how my engine sound as we were trying to start it up .Over an hour later we got it started. I took it again to the dealership, but they wanted to keep it again for some week. But this time I decided not to let them keep my SUV, but I call and made an appointment at my neighborhood Fire Stone in Biloxi to bring my SUV in. I let them view the video on my phone on what was going on with my engine and how it was sounding. What I love and appreciate about them and the technician, he the 'technician' decided he was going to do every thing he could to fix my SUV. And he did, true they kept it for several weeks to make sure it was fix by letting it run for a period of time to made it was safe to drive. It was worth it. HE FIX IT!!! and I haven't had a problem with it since. Thank you. I was suppose to write you all back then, but I didn't. But I did stop by there an once again thank them for fixing my SUV. The person at the front desk was Ben and the technician; Jeremy (he have beautiful silver hair). The joke was he worked so hard trying to figure out what was wrong; he loss a few gray hairs (smile). Dawn Standberry, a satisfy customer

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