Firestone Complete Auto Care: Your Source For Tires And Repairs At 520 Briarwood Cir In Ann Arbor

Welcome to Firestone Complete Auto Care at 520 Briarwood Cir! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

520 Briarwood Cir
Get DirectionsHours + Information
Sun9a-5p
Mon7:30a-7p
Tue7:30a-7p
Wed7:30a-7p
Thu7:30a-7p
Fri7:30a-7p
Sat7:30a-6p
Emergency Closure: {{ locations[0].alert }}
Store #16780 Managed by Russ Harris

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians can perform a free courtesy check. We'll examine oil level, headlights, belts, and more. Plus, our team believes in offering the most consistent service on the market, at affordable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or plan your appointment online or by calling (734) 274-5327.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is done right the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.6 of 5) - 37 Reviews
5/ 5stars
by  
on October 10, 2018
Once again Briarwood Firestone diagnosed and fixed my vehicle problem perfectly and swiftly on the first visit.
5/ 5stars
by  
on September 21, 2018
Great service at a great price. Knowledgeable and friendly sales and tech team. Would (and will) certainly go there again.
5/ 5stars
by  
on August 30, 2018
good service, honest, friendly, good people.
5/ 5stars
by  
on April 10, 2018
Best service advisors! Techs and mechanics are educated and can explain in easy detail for the common laymen. Excellent customer service and near perfect estimated time of completion. Great place!!!
1/ 5stars
by  
on March 31, 2018
I was made to believe that a headlight replacement was complicated, and I wasn't complicated at all!
5/ 5stars
by  
on January 28, 2018
5/ 5stars
by  
on January 26, 2018
Consistently excellent customer service! I have been bringing my cars to Briarwood Firestone since 1986. I trust no one else to service my vehicle.
5/ 5stars
by  
on January 26, 2018
All the sales advisors are knowledgeable and super helpful! I bring all my non warranty work to the Briarwood location along with my companies fleet vehicles! Trust is huge and I trust everyone at this site!
1/ 5stars
by  
on July 10, 2017
I brought my car to Firestone at Briarwood Mall, Ann Arbor, MI. last Thursday. I wrongly requested a replacement of CV axle. When finished, I found the actual problem is about RACK and PINION. It is not necessary to replace CV axle. The agent should remind me. At the same time, I also requested a check for a noise from the front brake and oil change. After the check, the agent told me that I must replace the old brake by a new pair of brake kit. I agreed. But the new brake even didn't work as my old one. It is not stable when using it. It is very dangerous to drive on the freeway. More terribly, yesterday, I opened the hood to check the level of all kinds of fluids, then I saw the cap (where oil added) on the engine was placed somewhere else under the hood. It is very hard to imagine what will happen if I didn't open the hood. It is a terrible experience as for an old customer.
5/ 5stars
by  
on March 22, 2017
Service is always timely and awesome!
5/ 5stars
by  
on March 12, 2017
Inspected my brakes, overnight to ship needed parts; made appointment to install on following day. Brakes took less time than I expected and very reasonable cost. Everyone was very polite and helpful! I am very happen to have my work done quickly and appears well done too! Thank You!
5/ 5stars
by  
on January 30, 2017
The service workers there at Firestone at Briarwood in Ann Arbor provides excellent service by listening patientlyto my concerns and if they aren't able to fix it they aren't afraid to tell you and to seeing you in the right people that can. These guys are awesome. I highly recommend them.
5/ 5stars
by  
on September 14, 2016
Prompt service in a wholesome atmosphere with respectful staff.
5/ 5stars
by  
on December 10, 2015
Went in yesterday for oil change- Reid answered all the questions I had regarding the oil change as well as questions about new tires!! Very helpful and polite!
5/ 5stars
by  
on October 14, 2015
I used them this week and I glad I did. Not very often you can meet such polite, understanding your needs and compassionate professionals. Who explain to you everything, giving you a best - prompt and affordable service.
5/ 5stars
by  
on October 4, 2015
They were fast and very helpful with my tire service. I'd recommend them any time...
5/ 5stars
by  
on September 26, 2015
So I needed tires, found a welcoming staff, fresh coffee, and not very long of a wait considering it was all 4 tires and all 4 had been sliced to no end to prolong the purchase of new tires, which wasn't even all that expensive! All in all, the staff was great, even hit all the grease fittings underneath my truck while they had it up on the lift! I will be back. And I will send friends and family to this store.
1/ 5stars
by  
on August 10, 2015
I called yesterday about an alignment and was quoted $34.99 for a one time alignment and it seemed really low; my husband called today and was quoted $179.99 for the same thing (no, not the lifetime... $179.99 for the one time!). If they can't keep their numbers straight on the phone I won't be taking my chances in person.
5/ 5stars
by  
on July 24, 2015
Kudos to (this particular) Firestone for employing someone like Jim Riley. Was planning on never going back to Firestone after experiencing the downtown (Ann Arbor) store, but happy I gave it one more try.
5/ 5stars
by  
on May 28, 2015
Service is always prompt and professional - thanks for keeping it easy for people on the run!
5/ 5stars
by  
on May 11, 2015
Fair and fast, they do a good job and are open Sundays.
5/ 5stars
by  
on April 30, 2015
I bought a set of new tires three months ago. Picked up a nail in the side of one tire. They warranted the tire. Very friendly and priced well.
5/ 5stars
by  
on April 19, 2015
Was able to get in at the end of the day--thanks for being so prompt and attentive at the end of the day
5/ 5stars
by  
on April 19, 2015
I took my car in for noise I hear. The team at Firestone was able to diagnose the problem and fix it very quickly.
3/ 5stars
by  
on February 27, 2015
I've been using this Firestone location to change between my all season and snow tires for the past three years now. I've never had a complaint about the service done to my car, but I've also never had them hand me a bill that didn't need correction. When I purchased my tires at Firestone I also received free 6 changeovers, and bought a lifetime alignment package. Each time I've swapped I've asked to do an alignment as well, and without fail I get billed for either an alignment, the tire change, or both. It's always been resolved with a quick chat, and the techs are polite about correcting the mistake, which I appreciate. But it baffles me that it's never something they seem to check for without being reminded.
5/ 5stars
by  
on February 26, 2015
I have used them for oil changes on all my vehicles throughout the past several years. Russ and his team always talk me through what my vehicle needs each time. I have complete trust in their recommendations.
5/ 5stars
by  
on February 3, 2015
Briarwood Firestone Auto Care has been servicing my vehicles for over 15 years. The service is personable and professional - and they stand behind their work. I highly recommend them for your auto care needs.
5/ 5stars
by  
on January 28, 2015
I have used the Firestone repair for approximately 2 years. The service is always courteous. When I stop in with small issues I am unable to attend to myself, they are helpful and don't make me feel unwelcome.
5/ 5stars
by  
on January 27, 2015
This Briarwood Firestone has been assisting me for years, since i have been single. I have gone through several boyfriends, and all their varied car advice/suggestions, lol, but Firestone is my loyal car repair, maintenance place!! :) One reason my cars have maintained and are going strong at 223,000 and 225,000 ++ miles!!
5/ 5stars
by  
on January 26, 2015
I always feel comfortable coming to this Firestone, everyone is friendly, helpful and kind, and they keep my car in tip top shape. I can't always afford things right away and they give me quotes and explain it very well.
5/ 5stars
by  
on January 25, 2015
Everyone is so helpful at the Briarwood firestone. The last time I was in. Rob had helped me right away. He was very knowledgeable about the service I needed. Gave me an estimated time of when it would be done and said they would call me if I chose to leave. My car actually got done sooner than expected. Thanks to Rob for the professionalism and to Kenny who worked on my car. I had a chance to talk to Kenny when he brought my car around and he was also very professional and knowledgeable. Great group of people you have working there.
5/ 5stars
by  
on January 24, 2015
They had to have the tires I wanted brought in from another store but they were able to do that and finish my car work in great time. The staff were all good folks as well.
5/ 5stars
by  
on January 24, 2015
Excellent service and friendly professional staff.
5/ 5stars
by  
on January 24, 2015
Had a great deal for replacement battery. Also had an oil change. They checked condition of engine & car and recommended some optional additional services. Very professional.
5/ 5stars
by  
on January 23, 2015
Staff is very nice. Work is always completed when promised and well done.
5/ 5stars
by  
on January 23, 2015
firestone has managed all my repairs for 23 yrs. I depend on their svc.
5/ 5stars
by  
on January 23, 2015
I am a repeat customer, I have been using Firestone service centers since I was 17 (30years) and have been using the Briarwood store for the last 20+ years. In all those years they have provided me with prompt, complete care for my vehicles. They have always been upfront with me and I have always left their service center knowing that the vehicle was repaired right. If I ever had a problem that they felt was beyond their capabilities (all I can remember is one that required splitting my entire engine apart to fix) the service manager was up front, let me know what was involved for the repair and recommended a specific Dealer that could repair the problem. That is honesty!! Firestone has been able to work with my schedule and when I have had an emergency they found a way to get the job done. In all the years that I have been using them, I have always been satisfied that my vehicle repair was done right! Before the repair, Firestone always takes the time to explain to me what was wrong with the vehicle and how they were going to fix it. After the repair they always gave me a synopsis of how the repair went. Thank you Firestone and especially I would like to thank the faces at Briarwood that make Firestone GREAT!

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone