Firestone Complete Auto Care: Your Source For Tires And Repairs At 5998 Normandy Blvd In Jacksonville

Ready to come in to your local Firestone Complete Auto Care on 5998 Normandy Blvd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

5998 Normandy Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #4871 Managed by Alexander Osolinski

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, wipers, belts, and more. Plus, we're devoted to delivering the best quality service possible, at unbeatable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 44 Reviews
5/ 5stars
by  
on March 4, 2019
Service was great.
5/ 5stars
by  
on February 28, 2019
5/ 5stars
by  
on January 17, 2019
Just a great experience with Kevin Green as he explained everything to me very good, and is an outstanding professionally!
5/ 5stars
by  
on October 5, 2018
Great people & great service
5/ 5stars
by  
on August 28, 2018
I went in to get 2 tires and ended up buying 4 for a great price they r very professional and know what they are speaking about also got a free alignment.. Yes I will go there a gain for my tires and other needs
5/ 5stars
by  
on July 19, 2018
5/ 5stars
by  
on May 7, 2018
I only take my vehicle to Firestone for tires & service. I also take my husbands vehicles to Marc S for service & tires also. I feel I always get honest, reliable service & advice from Marc S. I command ALL my family & friends to Marc for their tire & service needs.
5/ 5stars
by  
on March 25, 2018
4/ 5stars
by  
on November 29, 2017
Really friendly staff.
5/ 5stars
by  
on October 5, 2017
I'm a single woman. The team at Firestone Normandy took care of me, not advantage of me. They gave me honest advice. They didn't try to sell me anything I didn't need. In fact, they changed the bulb in a brake light for free. I had the bulb in the console, just didn't know how to do it. I had a nail in my tire, but the tire still had lots of life. They checked the pressure in all of my tires and helped me feel safe about going to and from work tomorrow and being able to get the tire plugged somewhere else. They don't do simple plugs anymore. They do the patch/plug combo, but my nail was too close to the sidewall of the tire. I love these guys. The last tire I bought was from them, and the next one will be too. You can trust the Firestone Normandy team. I know I do. I heartily recommend them without reservation!
5/ 5stars
by  
on August 10, 2017
Opened doors for a stroller, made sure I had a seat to sit in while I waited, explained everything in detail, didnt pressure me into something I didn't need. Helped me decide on 100k mile matience for my vechical by my request. Great staff, decent timing, and good work!
5/ 5stars
by  
on October 2, 2016
ever since we gothere in jax florida thisis where i go for service.this guys are good what they do .honesty is always in track.i have 4 of my vehicles are service here ...
5/ 5stars
by  
on August 27, 2016
Everyone was friendly and provided great customer service , especially the manager he explained everything to me in a great simple way so I could understand.
5/ 5stars
by  
on July 23, 2016
Just want to correct the name of my service advisor who was extremely helpful in my overall experience at Firestone on Normandy Blvd. His name is Nick instead of Andy. If possible, I recommend seeing Nick for all your auto service needs! I want to make sure he gets the credit that he so deserves as well as the Normandy Blvd (store 004871) location.
5/ 5stars
by  
on July 23, 2016
Outstanding overall service! Definitely exceeded my expectations. Went in for the lifetime alignment and wheel balance for my 2016 Sonata and they even included at no charge tire rotation and flat repair for a slow leak on one of my tires. They also give military and retirees a 10 % discount and Andy was extremely friendly, courteous, and helpful which made my experience at Firestone on Normandy Blvd very good. Definitely recommend this location to everyone and if they are too busy, Tires Plus is part of their chain and services can be performed there. Extremely satisfied with my decision on 07/23/16 to have my Sonata serviced and will go there again for other auto needs! They also will price match any competitor on their sales and services if you bring in a receipt of the estimate or sales price of other companies.
5/ 5stars
by  
on July 18, 2016
I am very thankful to service advisor Nick. He repaired my car in very little time with four brand new tires. My tires were in unbelievable condition. I am a single mother of two very small children and having my car fixed saved all of us. I am not the most car savvy person and he made sure I knew exactly what was happening to my vehicle. Thank you so very much for your kind speedy service!
5/ 5stars
by  
on June 9, 2016
Best staff EVER!!!!! So patient and kind and helpful! Don't hesitate to stop here. I promise you won't be disappointed!
1/ 5stars
by  
on May 14, 2016
5/ 5stars
by  
on December 17, 2015
Firestone on Normandy Blvd is a great place I used them all the time they always get me in and out quick
1/ 5stars
by  
on November 17, 2015
Given quote $1400 for ball bearing replacement was told by another mechanic I was being overcharged was given quote $836
5/ 5stars
by  
on November 15, 2015
I took ,y truck with a bad tire and needed it replaced within the hour. It was!!!!!
5/ 5stars
by  
on November 14, 2015
Great service, no up selling and vehicle ready when promised.
5/ 5stars
by  
on November 13, 2015
I had my son's car towed to Firestone 30 minutes before they closed. Joe (Store manager and head technician) provided excellent customer service and went far and beyond to assure my son could get on the road and dive back to college in Miami safely. Joe put my mind at ease about any concerns of my son arriving safely. Joe is awesome. I will definitely be back as a customer.
5/ 5stars
by  
on November 11, 2015
I was from out of state, on my way to visit friends, when I had a flat tire, these guys couldn't have been nicer to a fellow mid-westerner. They had a new tire on,and I was on my way in just a short time, thanks again to a great group of guys!!
5/ 5stars
by  
on October 19, 2015
Needed a set of tires. Did some online research. Decided on Bridgestone tires. Was explained the difference between all the tires I was interested in. Free alinement showed drivers side was out. Purchased. Lifetime alinement. Wife is VERY happy with her car's new shoes!!! Would like it even more if Firestone would post repairs on carfax. I have a 10 year running maintenance record on the wife's car.
5/ 5stars
by  
on September 24, 2015
I was well satisfied by the no wait time I got there and was pulled right in for my oil change, and it was completed within 30-45 mins. I was well impressed & I recommend them to anybody! Great Customer Service as well! Job well done!
4/ 5stars
by  
on September 16, 2015
I got a battery quickly changed within an hour. No pressure for other services and only recommendations that were not even mentioned just given in paper form.
5/ 5stars
by  
on August 8, 2015
Great service, preformed promptly and efficiently also offered water since it was a hot day.
5/ 5stars
by  
on August 6, 2015
We were on vacation and happened to notice a nail in one tire while fueling our vehicle. We Googled "Firestone locations" and luckily found one close by. We arrived and was promptly greeted. Our vehicle was immediately taken in for service. The technician worked quickly, was very knowledgeable, and informed us of a potential issue with our vehicle. The experience was overall top notch and took a load off or our minds so that we could continue and enjoy our vacation. Thank you Firestone in Jacksonville, FL.
5/ 5stars
by  
on August 3, 2015
John Milhoan listened to my problem my wife was having with her Dodge Caravan, ( she said strange noise coming from engine ) and it was the alternator. She says all things a running good again. Thanks John
5/ 5stars
by  
on July 18, 2015
I need more space to say how great all the people at this shop treated me and my truck. One day I was in I was invited to share in staff hotdogs. Everything wrong with my truck was carefully explained and even advice on how I should maintain and upkeep my vehicle. My overall treatment as a customer gets my A+ rating. I will continue to be a loyal Firestone patron basically because of how this particular location treated me.
5/ 5stars
by  
on July 4, 2015
Prompt service with a very friendly and professional staff.
5/ 5stars
by  
on July 3, 2015
Excellent service I will return for future repairs
1/ 5stars
by  
on February 28, 2015
Was looking for local auto care for the 3 cars in my family and I will never return or recommend.
5/ 5stars
by  
on February 27, 2015
I have bought my tires from this same store for 14 years and they have never failed to give me great service. this last time was possibly the best becasue when I arrived it was raining and there wsere no customers waiting. I was in and out in under an hour with 4 new tires. they were super great!
5/ 5stars
by  
on January 27, 2015
Took my F250 in for a brake inspection and found broken springs, had it repaired and out in less than an hour.
5/ 5stars
by  
on January 26, 2015
My recent experience at the store on Normandy was excellent. Jerry normally works with me and he is always very professional and so nice. I value his knowledge and guidence helping me keep my car in good running shape. I feel I can trust Jerry.
5/ 5stars
by  
on January 25, 2015
I used them two weeks ago and the service was really good.
5/ 5stars
by  
on January 24, 2015
We took our 2000 Saturn SW2 in to have the upper motor mount replaced and they did the job in about 1 hour and much less cost than we anticipated.
1/ 5stars
by  
on January 23, 2015
I went to get my car serviced on a Sunday after church. They were pretty busy so I was there for over 2 hours. I paid and got in my car only to find that both of my trip meters had been reset. The technician did not have to touch the buttons in my car. I was very upset about this, I use the 'B' trip meter for my work and he reset it. I am pretty upset over this and not sure I wI'll use them again.
4/ 5stars
by  
on January 23, 2015
I used you 2 months ago and asked that you don't tighten the lugnuts too tight and they didn't listen. My husband had to use a pipe to get them loose.He also had a real hard time getting one of the tires off.
1/ 5stars
by  
on January 23, 2015
Been to 3 Firestone in Jacksonville FLORIDA all mediocre customer service is great but the actual service on my vehicle not so good my front brake job had to redone once I return from traveling out of town and then I had my back breaks done too and I am still hearing grinding & squeaky notices
4/ 5stars
by  
on January 23, 2015
I used them to replace some spark plugs and while they were doing that they informed me of a fuel system flush that was currently on sale at the time. I let them do that as well. I plan on going back for future maintenance due to the kind staff and quality work I received.
5/ 5stars
by  
on January 23, 2015
All of my experiences has been Excellent. I'm given good service and a listening ear to my concerns of what I think is going on with my car. Also, any question asked, I get a detailed response with a smile. It's a great and inviting atmosphere as I wait on the repairs of my car. And to say the least, yet the most, I'm always offered a reasonable affordable price. Thank you to the staff, at Firestone, on Normandy Blvd.

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