Car Repairs And Tires At 164 Federal Rd From Your Brookfield Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 164 Federal Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #14303 Managed by Marc Veillette

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll inspect oil level, steering, hoses, and more. Additionally, we're dedicated to offering the most consistent service on the market, at affordable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 73 Reviews
5/ 5stars
on February 2, 2019
I think the managers are honest, fair and understand the balance of pricing and quality that expected as the customer experience with their purchase. Lets be honest who wants to spend their hard earned money on car repairs. I really like the female manager there, I think she’s knowledgeable, applies low pressure sales and is honest! I don’t like that there’s always sports on the TV, tires are behind the chairs blocking outlets to plug in my laptop and the shades are always drawn. They could configure the large space to be more conducive to waiting like they do at Hyundai,GM and Nissan.
1/ 5stars
by  
on January 26, 2019
Came to this location looking for 4 new tires for my vehicle, then got quoted a price. I then explained to the associate I had an uber discount and he took that into consideration and gave me a new quote which only took off about $3 a tire. My friend who also works for uber told me that wasn't the quote he received from another firestone location. I took his word and we went to the Danbury location and got quoted for around $80 less for the same work, tires, etc. Very interesting day in my opinion
Responded on January 28, 2019
Hi Hakim, we certainly understand your concerns about the pricing of your new tires at our Brookfield store and we would like to investigate the difference you mentioned. Please email us at SocialCare@bfrc.com with your contact information, any further details and a copy of this review so that we may assist. Thank you for choosing Firestone. ^Bryan
Firestone Complete Auto Care - Brookfield Management
1/ 5stars
by  
on January 20, 2019
I went in for my free inspection before having my alignment done. I was informed that my inner tie rod‘s needed replacing and my total estimate came to nearly $900. They broke the lug bolts off my tire so it was missing one of the five parts that keep the tire from flying off and I was told “that happens you can fix it. “. I brought my car to a garage and when they pulled off the tire and outer tie rod we found that the inner tire rods were in fine working order and nothing wrong with them. Not only did I feel like they lied and tried to take it vantage of me but they also left my car in worse shape than when it arrived and ended up charging me 15 bucks for looking at my car and breaking a part of it and lying to me. I will not be visiting the store for anything ever and it has seriously shaken my confidence in Firestone as a brand
5/ 5stars
on December 8, 2018
5/ 5stars
by  
on December 4, 2018
The staff was so great very friendly and pleasant. My car was done sooner than expected.
3/ 5stars
by  
on October 13, 2018
5/ 5stars
by  
on August 11, 2018
Best Firestone store i have been too. They give repairshop a whole different meaning. Great customer service and very detailed service. They still go me in and out with skipping not one step. Done right the first time.
5/ 5stars
by  
on July 24, 2018
Good service. Good customer service.
5/ 5stars
by  
on July 24, 2018
Great service.Good customer service
5/ 5stars
by  
on July 12, 2018
Vehicle Alignment: they got my car done very quickly and the staff was very friendly...even though they were very busy with the phones.
1/ 5stars
by  
on April 26, 2018
Was told one price then it cost me more than double.
5/ 5stars
by  
on March 1, 2018
Fast ,professional
5/ 5stars
by  
on December 26, 2017
I had an excellent experience during all my visits in 2017 at the Brookfield location. I can't say the same for another location. Brookfield is always courteous, timely without an appointment, and they don't use scare tactics to sell services you don't need.
5/ 5stars
by  
on October 23, 2017
Absolutely great 1st time experience !
5/ 5stars
by  
on May 26, 2017
Marc and Anthony were so helpful and enthusiastic. Really felt comfortable with the entire process. Went through by bill line by line. Answered all questions I had. Offered other services but in an open/low pressure way. Will return for future service for sure.
3/ 5stars
by  
on April 26, 2017
I call them because I had a leak in my brake lines. I thought it was one line but it turn out that both lines needed replacing. I drop my vehicle off and pick it up later.
5/ 5stars
by  
on March 4, 2017
I go to this Firestone store when it is time for my emissions tests. I am always more than satisfied with the service I get there.
4/ 5stars
by  
on February 24, 2017
Fine service, but tried to upsell everything.
4/ 5stars
by  
on November 6, 2016
call on sat told to come down thay took the truck in about 20 min work on it about one hour and a half I could see the mechanic work he did a great job clean up and everything the work was good.labor was 150.00 I think it was fair. The part 104.95 I look up part # 50.67 part over price.People are not happy wirh firestone all ways trying to over sell you thing.I tell them I ok with brookfield firestone.Thay take care of me.
5/ 5stars
by  
on October 27, 2016
5/ 5stars
by  
on July 18, 2016
This is a well run operation with great people.
2/ 5stars
by  
on April 10, 2016
I requested (and was charge) for front end lubrication - this was not done. As well, the truck now has a small anti-freeze leak which did not exist prior to the service performed,
5/ 5stars
by  
on December 18, 2015
I always get great results when I take my car here.
5/ 5stars
by  
on December 17, 2015
The staff of Firestone Brookfield are always very friendly and they work efficiently.
5/ 5stars
by  
on December 9, 2015
Went to get emissions done . Very please with staff and service
5/ 5stars
by  
on December 8, 2015
The staff was friendly and prompt, they kept me informed throughout the repair, and are our go to service center.
5/ 5stars
by  
on November 22, 2015
Went to get my muffler fixed and breaks done, both fixed within a timely matter. Amazing customer service As always. I would highly recocmend their service.
4/ 5stars
by  
on November 17, 2015
They installed new tires that I had shipped to them. they handled my car quickly and did what they were suppose to do. they also gave me a free diagnostic on an engine lite that was on. Very pleased.
5/ 5stars
by  
on November 16, 2015
Very happy with the service! definitely I would recommend this place.
5/ 5stars
by  
on November 8, 2015
i keep coming back to this Firestone in that I am never oversold. I thought I might need new tires for my daughters car but they assured me they were fine. Other work was done promptly and the counter service experience was customer centric and professional.
4/ 5stars
by  
on November 7, 2015
Was helped promtly and,given a reasonable timetable for completion of car procedure. Represenative was polite and treated me with proper respect , over all a good experience .
5/ 5stars
by  
on November 3, 2015
I used them a week ago. Everything perfect! Friendly, quick organized
5/ 5stars
by  
on October 20, 2015
I go to this store all the time for quality work and friendly staff
4/ 5stars
by  
on September 30, 2015
I have had 2 state emissions tests done at this location the service was good and both tests took no more than a half hour.
5/ 5stars
by  
on September 24, 2015
I enjoy going to Firestone for all the reasons stated below
5/ 5stars
by  
on September 16, 2015
Firestone employees, Mike and Eddie, were helpful, very pleasant and professional. I come to Firestone often to service my car because I trust their input and advice.
5/ 5stars
by  
on September 14, 2015
I needed 4 new tires badly!! Firestone made it happen same day for a great price, the representative even found an online coupon for me to use.
1/ 5stars
by  
on August 21, 2015
Normally I like the idea of getting my cars fixed at a place where if you are traveling across the country you an stop in if there is a problem. I brought my 2003 Audi in and received a partial quote on work..."don't know how much this might be" etc... The car was left on the rack overnight with the headlights on. When the car had trouble starting the next day they said-" not my problem". Dissapointed in lack of proper quote and attitude. I will cross this service station off my list.
3/ 5stars
by  
on August 20, 2015
I usually go to Firestone now just for oil changes but have found something lacking in their ability to follow instructions. I always ask for my vehicle to be greased when having the oil changed. For some reason when I get home i take a look at the grease fitting and alway find that none of them have ever been touched in all of the years I have been going to the Brookfield Firestone. I have returned several times and had them complete the job as they were supposed to do and should always do whenever changing the oil to properly maintain any car. As in all of your latest TV ads "Make your car a Firestone" doesn't seem to work with the lack of what should be part of any oil change done at any and all Firestone stores in order to " Make your car a Firestone" to work. I shouldn't even need to ask for my truck to be greased. I guess if you greased everyone's car it would result in less business that is a result of the lack of proper maintenance.
5/ 5stars
by  
on August 6, 2015
This is the third vehicle that I have brought to Firestone. I have always been satisfied and have recommended them to my family and friends.
4/ 5stars
by  
on July 6, 2015
I called to see if an appointment as needed for an emission test. I was told it would only be about half an hour as it was early in the morning. Once I got there I found that a tire rotation as cheap and that they would do it while I waited for my turn on the test. Not only did they rotate my tires, they also checked my breaks just in case. They were fine, but it was nice that they thought to check while the tiress were off. After all was said and done, the man at the counter actually shook my hand before I left. This was a great impression on me because I am female. And usually men at car service stations don't do that. I felt more respected in this very male world. Thank you guys!
5/ 5stars
by  
on July 3, 2015
Relatively quick walk in service with done friendly staff.
5/ 5stars
by  
on June 8, 2015
let me start by saying i never use Firestone service centers. never trusted the competence of the service techs. this experience changed my way of thinking. i listened to the quotes given to other costumers they were fair. the techs knew what they needed to do. the service writers had great knowledge. all firestone centers should be modeled after this ONE!
2/ 5stars
by  
on June 7, 2015
6 hours to wait how is possible it's not the first time
5/ 5stars
by  
on June 2, 2015
"Kudos" to Casey R. he is a great example of exemplary customer service. Casey is a role model and is deserving to be emulated by others. Firestone is fortunate to have an employee like him that carries out their vision statement. His attitude most certainly will motivate and inspire his co-workers. Mission, Vision & Values, & Job Ownership are all descriptive of Casey. My many thanks to Casey for making my visit to Firestone- exceptional! Regards, Ted Pacific
5/ 5stars
by  
on May 27, 2015
Took my jeep in for an emissions test. The staff was extremely friendly
5/ 5stars
by  
on April 21, 2015
Had an appt @ 9AM to have a battery installed, was finished at 9:15 AM and was out the door by 9:25. doesn't get any better than that.
1/ 5stars
by  
on April 17, 2015
I have used then multiple times but the last time I feel I was over charged and was very unhappy. I will not be back
5/ 5stars
by  
on April 17, 2015
went in fast, the guy at the counter was cool, finish emission test quick, had a wheel balanced before and they were honest and fast
4/ 5stars
by  
on February 26, 2015
Oil change completed, Firestone Tire rotated & Wheel alignment completed in one visit. Wait time wasn't to bad
5/ 5stars
by  
on February 26, 2015
There service my car two week ago there did great job
5/ 5stars
by  
on February 10, 2015
My recent visit to firestone was great! The staff are friendly, made you feel welcome as soon as you step into the store. At check in, the staff patiently listen to my concern, answer my questions, and explain what they will be doing to resolve the issue. I been a customer for many years, and will continue to come back here because of the great service and work they provide. Thank you.
5/ 5stars
by  
on February 6, 2015
I have been serviced by this Firestone location for the last 15 years. They are comprehensive, caring, complete and ethical. You get what you need and none of what you don't approve of. I will continue to utilize there services.
5/ 5stars
by  
on February 4, 2015
Be going there for 20 plus years, trust is always found there.
5/ 5stars
by  
on February 4, 2015
I love bringing my car here. Never had a bad experience. Always leave with a little more spring in my step. The guys working here are a cut above the rest.
5/ 5stars
by  
on February 2, 2015
Every time I've gone to Firestone to get my car serviced I am always a very satisfied customer. I have received excellent service and was always educated in what my car needed or didn't need. I appreciate the honesty of the employees and the time goes quickly because I watch TV or read magazines in the waiting room.
4/ 5stars
by  
on February 2, 2015
Used them for two tire replacement, in the past and later on a three weeks ago to replace muffler and a catalytic filter.
5/ 5stars
by  
on February 2, 2015
The guys in Brookfield are experienced, capable and competent.
5/ 5stars
by  
on February 2, 2015
I have been going there for years and they have always done an excellent job.
4/ 5stars
by  
on February 2, 2015
I walked in an needed two snow tires and they ordered them and had them on the car in just a couple of hours while I waited. They always let me know what my status is while I am waiting. Very courteous bunch.
5/ 5stars
by  
on February 1, 2015
Had intermitent issues with wiper working, They recommended and replaced the windshield wiper motor
5/ 5stars
by  
on January 28, 2015
brian and the guys always have a great attitude and they are very professional.. I feel like im treated as a friend and I trust them...couldn't ask for better service.. except maybe a phone charging station around the seated waiting area.
2/ 5stars
by  
on January 27, 2015
Satisfactory but oftentimes met with arrogant attitudes. Unapproachable. If they ever have anyone nice and helpful they are never there next time. Had bad experience with tires there and had to go to Danbury location for help.
5/ 5stars
by  
on January 27, 2015
I have been going to Brookfield store for 20 years. Always superior service
4/ 5stars
by  
on January 25, 2015
Very courteous and honest service. Well done and completed in a timely fashion.
4/ 5stars
by  
on January 25, 2015
service was professional and efficient, though I thought the labor cost to change a headlight was high. But it had to be done.
5/ 5stars
by  
on January 25, 2015
Needed a new battery .Had in stock - installed in and out 1/2 hour.
5/ 5stars
by  
on January 25, 2015
Went to have a wheel alignment, work was done in proper amount of time and staff where polite and professional.
1/ 5stars
by  
on January 24, 2015
brought new tires did not balance right one tire leaked and had to back three times and still didn't fix the leak had to go some were else we have nothing problems will never use them
5/ 5stars
by  
on January 24, 2015
Dependable, reliable. Always do a thorough job. honest
5/ 5stars
by  
on January 24, 2015
The staff was very friendly and had my car in and out in no time. I will get oil changes there from now on!
5/ 5stars
by  
on January 23, 2015
I never feel like I'm getting pushed into service I do not need. In fact, they give options and do not pressure you for extras!
5/ 5stars
by  
on January 23, 2015
Get my Oil changed here when I need it! Better than going to the dealers! They are so nice, easy to get in and out, and do a great job on the car!

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