Car Repairs And Tires At 4920 Washington Ave From Your Racine Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 4920 Washington Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

4920 Washington Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #655260 Managed by Cory Hince

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll examine tires, air filters, hoses, and more. Additionally, our team believes in giving you the best service possible, all at great prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.2 of 5) - 60 Reviews
5/ 5stars
by  
on January 10, 2019
Love these guys, They never try to sell me something I do not need,
1/ 5stars
by  
on October 4, 2018
Poor work Quality policy not honored
5/ 5stars
by  
on October 2, 2018
The manager at this store is my all-time favorite Firestone manager. He take the time to thoroughly explain everything to me, and his staff is a reflection of his work ethic.
5/ 5stars
by  
on September 30, 2018
Cory went beyond typical customer service. Thanks!
5/ 5stars
by  
on June 22, 2018
Great Service!
1/ 5stars
by  
on June 13, 2018
5/ 5stars
by  
on April 30, 2018
This Firestone Garage has amazing customer service! They almost always get me in when I want, and go over and above all my expectations on repairs and services. The staff is always very friendly and informative.
4/ 5stars
by  
on April 27, 2018
We had some issues in the begining, but Ed Lopez went above and beyond to make sure this customer was satisfied. If the process went a bit smoother, it would have been 5 stars!
5/ 5stars
by  
on April 16, 2018
I had my car worked on at your new facility at 3190 market Lane in Kenosha, WI 53144. Israel was very informative on all the work needed and Travis was very efficient in his work to get my car done in one day
5/ 5stars
by  
on March 10, 2018
I have been going to Firestone for 20 years. What attracted me to them is their honesty. I was misquoted a need for repairs from another company. I went to firestone and they showed me why such repairs or replacements on my vehicle were not necessary. They always look for discounts or deals their store offers to save you money when repairs/replacements are needed. They take time in answering your questions. They work hard and are thorough. I would highly recommend this location to anyone.
5/ 5stars
by  
on February 24, 2018
Great People, Great Service
5/ 5stars
by  
on December 18, 2017
I had work done at an affiliated Tires Plus who couldn't complete the alignment job. Customer Service sent me to Firestone who completed the job without any issues. Firestone seems to hire great technicians who are dedicated to completing their jobs with a high level of integrity. Great job guys.
5/ 5stars
by  
on December 9, 2017
prompt and knowlegable
5/ 5stars
by  
on December 3, 2017
While visiting the location for a routine oil change, the technicians noticed a nail in my tire and I was upset about this occurrence so the location manager took $10 off of the price to patch the tire. I continue to go to Firestone due to their exemplary customer service and unquestionable and irrefutable knowledge base.
5/ 5stars
by  
on November 18, 2017
Great People
5/ 5stars
by  
on November 16, 2017
I was having difficulties getting tire quotes for 2 rear tires. I tried Farm & Fleet (who wouldn't even answer the phone or call back) and Walmart. They both didn't seem interested in selling me tires and I was getting very frustrated. A family member suggested FIRESTONE and I went online. I was super impressed with the ease of getting an "out the door" quote and was able to set up an appointment for the following day. My vehicle was done fast, the staff was friendly and informative. I can't say enough about how great the customer service was. They turned what was a very frustrating process into a great experience. They didn't pressure me to have extra services done, they stuck by their original quote and they provided excellent customer service. I will never go to Farm & Fleet or Walmart for tire services again. Their pricing was also comparable to what I seeing from their competitors.
5/ 5stars
by  
on November 5, 2017
I knew the tires that I wanted. The service was good. The price was as advertised. No complaints. I wish all business transactions could run so smoothly.
5/ 5stars
by  
on September 15, 2017
I had a situation where my tire blew out while I was driving. I needed a new tire immediately because i was driving for work and i was basically stranded . I called Mike Oswald, the manager of this location and he replaced my tire immediately so I could get back on the road for work. Mike is a great manager as well as a great listener. Ive never had a tire replaced that fast. Great job Mike and again, thank you so much!
5/ 5stars
on July 17, 2017
5/ 5stars
by  
on June 4, 2017
This team was absolutely awesome! They were awesome to deal with. I went in for a rotation and when they called to let me know I needed a patch and one and another replaced (darn constant construction) they were as nice as could be and really made the news easy to swallow. On top of that I was in and out in what seemed like no time. I will definitely keep doing business here.
2/ 5stars
by  
on December 31, 2016
Brought my van for a bad noise when I applied the breaks, told me all it needed was a cleaning nothing had to be replaced, charged me for the cleaning and as soon as my husband gave me the keys and I reversed there was the noise again, I left and didn't even bothered going in since I was just upset they didn't fix anything but still charged us, my husband even asked if the noise was still there they said no everything was fixed, I don't even think they checked for the noise.
5/ 5stars
by  
on December 24, 2016
Customer service offered at this location is amazing. Not like other car stores where they are just looking to take your money. This store will help you save money, and they wont charge you for unecessary things. Very hepful and knowledgeable stuff is so helpful. If you need anything done right and at the best price, don't miss this store.
4/ 5stars
by  
on November 19, 2016
Purchased 4 new tires. All four were 8-10 pounds below the tire pressure stamped on the tires sidewall. Not a deal breaker though. They were super busy and I'm sure it was probably an oversight. I would still recommended this shop to all !!!
5/ 5stars
by  
on September 12, 2016
RE: Firestone Complete Auto Care Racine Store # 655260 I truly commend the prompt excellent FIVE STAR customer service provided by the entire team at Racine Firestone Complete Auto Care Store # 655260! Beginning with their enthusiastic welcome 9/6/16; rolling on to the competitive pricing for 4 new tires with road hazard protection; remembering me from my previous car servicing to following up on questions regarding alignment pricing. I am honored to be a customer at Racine Firestone Complete Auto Care. Where know that employees truly love their job at it shows through the customers they serve! Sincerely, Rebecca
5/ 5stars
by  
on August 23, 2016
Advisor Mike and Technician Brian Courteous, Informative , Efficient Firestone/Bridgestone tire price competitive
5/ 5stars
by  
on March 18, 2016
Honest professionalism!
5/ 5stars
by  
on December 21, 2015
The service has been great. I also had trouble with my car rental place and they helped me with that as well!! I will definitely be back!! Great jobs guys!
4/ 5stars
by  
on December 18, 2015
Made appointment online and was able to go after working 3rd shift.
5/ 5stars
by  
on December 13, 2015
I have used Firestone twice just recently and was highly impressed. They were very professional and completed the job in a timely and thorough manner. I won't hesitate to go there for my car needs.
3/ 5stars
by  
on December 1, 2015
I called the day before to make a time to bring it in. They said tomorrow if you can drop off. I dropped it off at 8am and didnt get it back till 650pm. The service to the car was fine but their time management/scheduling is a joke. Will take to small shop next time.
5/ 5stars
by  
on November 29, 2015
We have been using this place for years. Even with the turn-over of employees, we get great knowledgeable service.
5/ 5stars
by  
on November 27, 2015
I've been in a few times since I moved to the area, starting with an oil change. I got a great deal and friendly service, so I took it in again when something seemed off with my brakes. They did a full inspection of my car for free. I took it in again just the other day to have some issues addressed, and was beyond pleased with the service I received. The staff are very honest in differentiating what is required for safe driving, and what is recommended for optimal driving, which I am extremely appreciative of. Fair prices, friendly service - highly recommend!
5/ 5stars
by  
on November 22, 2015
They always get things done quickly and accommodate exactly what I need. Definitely recommend!
5/ 5stars
by  
on November 15, 2015
I arrived 5 minutes before my appointment and they started on my truck on time even though they were very busy.
2/ 5stars
by  
on November 7, 2015
They charged me for a service I did not request ($60). Be very careful to read and reread the fine print on any coupons, they are not a good bargain. Otherwise the service was quick and courteous.
1/ 5stars
by  
on October 28, 2015
Vehicle never pulled to the left pre-alignment, after second attempt to do it right it's still wrong and I'll have to go back, again. Sigh.
1/ 5stars
by  
on October 8, 2015
If I was going to let them do $1200 worth of work on my vehicle then they could align it. But since I did the work my vehicle got to heavy for their alignment lift.
5/ 5stars
by  
on September 24, 2015
Over and beyond happy.. Very Honest people.. I Would Recommend Every Person I See...
5/ 5stars
by  
on August 19, 2015
Very professional staff. Got me in and out as promised without trying to up-sell me.
5/ 5stars
by  
on June 20, 2015
quality repairs, knowledgable service, for all the repairs done ,,, extremely good price !! recommend highly ....
5/ 5stars
by  
on May 30, 2015
They are very professional, knowledgeable and I feel very confident with the service I have received.
4/ 5stars
by  
on May 27, 2015
the frustration of my brakes freezing is not Firestones problem. they took care of quickly... at a better price than I was quoted at a locally owned shop. I have been using this location for years and will continue to.
5/ 5stars
by  
on May 27, 2015
I was on a very tight schedule, but needed an oil change as I was traveling out of town. I told the person that I really was on a tight schedule and he got me in and out within a half hour. I was very pleased with the service. He also recommended that I have a few other things done when I had time. I will be going back to see them.
5/ 5stars
by  
on May 22, 2015
I love Firestone for they are a good priceing tire and thay are a long lasting tire
5/ 5stars
by  
on April 27, 2015
The guys at Firestone were quick, courteous, and knowledgeable, and I appreciate service like that.
5/ 5stars
by  
on April 17, 2015
I am very pleased I used firestone. Isreal was a very helpful and professional and the tires he recommended to me I am very happy I listened to him! He was very knowledgeable as well!!
5/ 5stars
by  
on February 27, 2015
Great service good price good location value clean place
5/ 5stars
on February 26, 2015
I have been using Firestone for my automotive needs since I have been driving. I'm new to the area and am happy that the Washington Ave store is great just like the Summit store.
5/ 5stars
by  
on February 4, 2015
I use them all the time and recommend them to everyone!
5/ 5stars
by  
on February 2, 2015
In December, 2014, I had a flat tire, destroyed it driving to the shop. Took care of it while I worked and had the car waiting for me. January my car battery died. The new battery as not delivered as promised, so they got on the phone and pushed, the battery was delivered to them and the car ready for me when I needed it. Good service and follow thru.
4/ 5stars
by  
on February 2, 2015
I used them a week ago. They were fast and efficient.
5/ 5stars
by  
on February 1, 2015
I bring my cars there for all service and repairs.
3/ 5stars
by  
on January 31, 2015
I've been going to this Firestone location for years and recommending the location as well. I had been very happy there. all of the front desk staff knew be by name and were fabulous. They made me feel very comfortable and welcome. However, my last 3 visits have been disappointing. I had issues recently with my headlight, it was replaced only for it to go out again 2 days later. The problem ended up not being the headlight at all itself, but the connector for it. this was not caught the first visit for this issue. The second visit i paid for the connector to be replaced. This was the true issue, not the headlight. This means i spend money unnecessarily for a headlight, more than $70 for that and the labor. The service work is always good, but the techs need to take pay more attention to detail and completely investigate an issue. We all work very hard for our money. To spend it on unnecessary repairs is very frustrating to say the least. I'm hoping that things will improve so that I wont have to find a new service/repair shop to go to.
2/ 5stars
by  
on January 27, 2015
I have been a Firestone customer for many years now and I used to love going to my local one on Washington Ave in Racine, WI. The former supervisor (Cory) was AWESOME. You could pull in anytime and he would make time to talk to you about your car concerns. The new supervisor - Ed - leaves a lot to be desired. If you want the air in your tires checked, they write up a slip and tell you to come back. They aren't concerned with customer service anymore. The almighty dollar is what motivates these workers now. Such a shame too.......they are in a prime location.
5/ 5stars
by  
on January 25, 2015
we use them whenever we need something fixed or tires light products batteries or any other service that might come up.
3/ 5stars
by  
on January 24, 2015
Needed new brakes and rotors for a 2006 Charger R/T. Needless to say, car is fast. Fast car means quick stopping breaks are a necessity. The brakes aren't very good. There's a nice warranty, or so I think. Come summer I'll bring them in. For the price I paid I really don't think they are worth it.
5/ 5stars
by  
on January 23, 2015
Good job. Been a customer for a number of years. Hopefully the new guys will continue the tradition.
1/ 5stars
by  
on January 23, 2015
Bought Lifetime ailinment with tires. Used once. 8 months later wanted another said I need $1500- worth of work before they would do it. Got 2nd opinion only needed $150- fix. Never going back Other place said everthing was good hmmm
1/ 5stars
by  
on January 23, 2015
The biggest mistake of my life was going there they didn't know what there were doing it a a shame that people like that are in a business where People have to trust them I will never go there or to any Firestone ever again and i am going to tell everyone that
2/ 5stars
by  
on January 22, 2015
first of all I am a long term customer,went to order snow tires for my Toyota camary was told I had to pay for the tires in full because they had to be ordered,i said I would pay half down and the balance when they came in and were mounted,was told no.i said that GOOD business is when both parties have some skin in the game I no longer buy firestone tires because of this disrespect

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