Car Repairs And Tires At 4601 E Towne Blvd From Your Madison Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 4601 E Towne Blvd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

4601 E Towne Blvd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-8p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #21105 Managed by Chris Syverson

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll examine oil level, headlights, hoses, and more. Plus, we're committed to offering the most consistent service on the market, all at great prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 46 Reviews
5/ 5stars
by  
on January 5, 2019
The people at the east towns store are wonderful. The shop manager Patrick Michelson is the best!!! He is very knowledgeable and takes the time to explain things in street terms. I’ve had excellent service there every time.
5/ 5stars
by  
on October 3, 2018
Have a Nissan Sentra & it took less than 15 minutes to change burnt out front light way below cost. I've used this Firestone for at least last 5 years for my Kia & Nissan & the techs have always done a great job on my cars.
5/ 5stars
by  
on August 8, 2018
I have been shopping at this location for 20 years. And I have never had a bad experience. Yes, they get busy, which is a good thing, but they keep you updated. They really know how to take care of the customer. I would strongly recommend this location for car care needs. Christine was top notch today. Great customer service. Thank you!
5/ 5stars
by  
on August 2, 2018
I'm a regular patron of this location and the courtesy and professionalism will keep me coming back. It's not convenient to my home, but it's worth the drive.
5/ 5stars
by  
on July 22, 2018
5/ 5stars
by  
on July 11, 2018
For the past 2 years I've been taking my cars to Firestone near East Towne Mall & I've had excellent customer service... The rep explains what is going on with my car & never pressures me to take their offers. Great service & I appreciate the discounts too !
5/ 5stars
by  
on April 29, 2018
The staff are so accommodating to their customers needs. I have been going there for 5 years. They do what it takes to keep your vehicle in tip-top shape. And, keep you the customer as the #1 focus. All the staff are very professional and respectful of the customer. Keep up the good job!
5/ 5stars
by  
on April 17, 2018
5/ 5stars
by  
on November 11, 2017
Yeh service staff take great care and pride in keeping their customers safe. The treat you as though you are an extension of their family. Kept up the great work everyone!
4/ 5stars
by  
on November 3, 2017
I received personable, professional service with everyone I came in contact with. The price for services & product was a fair price, better than what I have experienced at other auto shops. I also appreciated not being up-sold on my clunker of a car. They respected that I just wanted the bare minimum, to keep it on the road until I get another vehicle. I would visit again for my future car needs as well as recommend to anyone! The only reason they did not get 5 stars is, per the survey I took online after my visit, I guess they do offer a few complimentary car/battery checks/assessments. I do not believe I was offered any of them when bringing my car in. I am assuming, because I made it clear I just wanted the bare minimum to keep my car on the road as it is a clunker, they didn't offer it. Honestly I most likely would have told them not to waste their time, as I am trying to replace my car. Not the end of my world and I still would go back and recommend them, based on service & price. Good to know for future visits though, especially with any new/newer cars being kept in good condition.
5/ 5stars
by  
on April 3, 2017
Great place, Professional Service, this is the only place that I take my car.
5/ 5stars
by  
on March 24, 2017
My car got a flat tire Wednesday night, and I was in complete panic mode. I was near Firestone Complete Auto Care, so I pulled up to their service door and ran around to the front door. They had just closed, but after I knocked on the door, Service Advisor Max let me in. I explained what had happened, and that I didn't know what to do- I had never gotten a flat before. Max was willing to help me, even after he had already closed. He and his technician did an amazing job- they fixed my spare, on which the nozzle was broken (so I wouldn't have been able to change my tire on my own anyway), set me up with a new tire, and put air in all of my tires. I am so grateful for the kindness and compassion that Max showed me- he truly went out of his way to help me, and I don't know what I would have done that night had he not opened the door. Thank you, Max! You are amazing!
5/ 5stars
by  
on March 20, 2017
They restored my faith in humanity! Prompt friendly service. Very professional!! Tinley getting truck done for what I came in there for. Did free overall wellness check on truck. Found headline out. Manager bought all employees and customers pizzas. Would definitely be back!
5/ 5stars
on January 7, 2017
Quick professional tire replacement. They provided information on the free tire rotation and went over warranty. Was out before estimated time which was really nice
4/ 5stars
by  
on October 22, 2016
Please put the next mileage number on the slip when oil needs changing.
5/ 5stars
by  
on October 3, 2016
When you see the boss out in the garage working on his day off, that shows me they care. For this reason I will always bring all my vehicles here.
5/ 5stars
by  
on June 11, 2016
Associate was a professional, well groomed, responsive and provided crisp service along with an excellent explanation of what an EGR valve was.
4/ 5stars
by  
on May 8, 2016
I have nothing but nice , positive, words for Chris the Supervisor and the Crew at East Towne Firestone. I will never go to competition. Chris has his store and crew so that I would never think about going somewhere else. If I had to put a few words To describe overall what I think is. They are mechanics that do their job the right way. And it all starts from the top, again Chris and crew do work the right way. Kudos...And for that reason I will always go to Firestone specifically East Towne Mall Firestone Madison.
4/ 5stars
by  
on March 25, 2016
Chris and crew at East Towne get an A when it comes to grading the work they do on my truck and car. I would never ever even think about going to another mechanic. They do it right the first time and treat me like a person should be treated. Kudos Chris and crew.
4/ 5stars
by  
on March 25, 2016
Chris and the crew at East Towne are the only auto mechanics that will ever touch my truck. My truck is like one of my kids and my kids only get the best. Enough said...kudos to Firestone East Towne. Your the best. Thank you. I give you 6 stars if it would let me.
5/ 5stars
by  
on December 7, 2015
I had moved from another state and was looking for a Firestone around my new home. I live by Firestone all my vehicles are in good hands cause Firestone does it right the first time. In the years I've been dealing with them I can get in my trucks and just feel safe knowing that Firestone just serviced my truck. Now in my new home in the Madison area I looked up the new Firestone that my trucks will go to and without skipping a beat the firestone in my other state where I lived was able to forward information about vehicle to East Towne Mall Madison Firestone and it if I never moved. Same service same price and same happiness knowing my truck just was serviced at Firestone. Nobody else will ever do what Firestone does.Keep up excellent work.
4/ 5stars
by  
on November 29, 2015
Took car in for new snow tires and 1/2 mile after leaving the store a tire went flat. Needless to say, changing a tire and heading back to Firestone was not on my agenda. This was very upsetting to me and I was ready to ask for a full refund and go else where. When I arrived to the store, the manger greeted me and was sincerely apologetic. From that point on the service was very prompt and sincere. She saved the day with the way she handled the situation. I left feeling good about my experience and will return. Products are good but service is everything - she proved that.
5/ 5stars
by  
on November 24, 2015
Nice, friendly staff. All costs were explained upfront - no surprises. I used an online coupon, and was able to get in same-day. Very convenient.
5/ 5stars
by  
on October 3, 2015
I take my 2014 Mustang GT to Madison East Firestone for all my service needs. I hit a piece of truck tire on the interstate and within 24 hours they had inspected the underside and checked alignment. The car had no apparent damage but as the owner I felt much better. Chris and the guys are the greatest and I recommend them to all my friends.
5/ 5stars
by  
on September 25, 2015
Once they got started, job was done well and in good time. They even had a cook out for everyone. Great lunch time idea. Thanks
1/ 5stars
by  
on August 19, 2015
lied to me about my car and took my money. Reason why my car had more problems
5/ 5stars
by  
on August 7, 2015
I had recently gone to one of the service locations near me when I started hearing a noise from back wheel. I took it in. One of the service agents came out to listen and told me of what he thought it could be (bad brake on one side) Being that the location was booked up. Said 1st thing am bring it in and it would be researched and fixed. The service provided was performed - all team members that assisted were so helpful and made sure that all possible credits/coupons were applied for best price.
1/ 5stars
by  
on August 6, 2015
I brought my rims to get mounted onto tires I had purchased there. While picking them up the technician mentioned nothing about any possible damage to the rims to me at all. I brought them home and mounted them up on my car. A few days alter I had to take the rims off to do a brake job, but upon removing one of the rims I found very deep scratches on the inner barrel of the rim that was unacceptable. I understand that the tire mounter leaves light scratches of scuffing which is bad enough by itself, but this was bad. I went back and made a complaint. Fortunately they refunded my my money back for the mounting like any business should, so at least they were professional about that. But $65 does little to replace a classic 80's rim. It would have been great to have them replace it, but I doubt its going to happen. I have no experience with any of their other services, but I would hope it is better.
4/ 5stars
by  
on August 6, 2015
I had 4 new tires installed and major work on all the brakes along with an slignment. When I got on the freeway I noticed a slight vibration. Took it back in to have it looked at. Very professional once again. A few days later I noticed the same problem. I never had this issue before this work. Now I'm hesitant to go back there.
5/ 5stars
by  
on May 31, 2015
Great work and very fast and efficient.Would definitely recommend this place.
5/ 5stars
by  
on May 30, 2015
The tires they recommended are a great value.Friendly service.
4/ 5stars
by  
on May 30, 2015
had a great experience with Firestone buying tires! Very helpful and fast to get me in. They also had the best price on tires. I would recommend them to anyone!
2/ 5stars
by  
on May 28, 2015
Scheduled appt. online, took almost two hours for oil change...
1/ 5stars
by  
on May 23, 2015
Took a small tire in for a patch,(lawn mower, 10 minute job) Unable to tell me how long it would take, but that they would have it done by closing which was 8 hours from when I was in. After a few hours, decided to go pick it up and plug it ourselves....when Robert brought our tire out it was off the rim and handed it to us! Seriously? Robert offers poor customer service, with an attitude.
1/ 5stars
by  
on May 13, 2015
My visit was to correct a previous repair from a visit about 1 month ago. I had a vibration on my front end after an alignment and found the right outer tie rod end castle nut installed but not tight. I removed the cotter pin and turned it 1 1/2 turns to tighten it. I returned to have an inspection to insure nothing else was not completed. After they looked at the car and charged me another $10, they said I needed almost $1500.00 in repairs.
5/ 5stars
by  
on April 8, 2015
The crew at Firestone were completely honest and straight forward with the information they provided about our car. We totally appreciate that level if service.
4/ 5stars
by  
on March 3, 2015
I've been using Firestone at East Towne for several years and always get fast courteous service.
5/ 5stars
by  
on March 1, 2015
they stand behind their work. I've been going there for years!
5/ 5stars
by  
on February 26, 2015
got new tires last week chris was very helpful in helping pick the best tires for my needs
5/ 5stars
by  
on February 26, 2015
Took my Prius in to get a new tire put on it. Instead they patched the old tire good as new and charged $11. They could have charged more plus the cost of a brand new snow tire, but they didn't. Will definitely use them again.
4/ 5stars
by  
on February 25, 2015
I like bringing my vehicle in for service. Feel you do a good job.
5/ 5stars
by  
on February 9, 2015
Called and they had available time to do the work we needed done the same day. Awesome service! Chris is great!
5/ 5stars
by  
on February 3, 2015
recommended many friends and will continue to use Firestone for my vehicles in my employees vehicles
4/ 5stars
by  
on February 3, 2015
I come to Firestone for all my auto needs. They are always friendly and professional
5/ 5stars
by  
on January 29, 2015
Been a customer since 2000 / I am very satisfied with the service on the four different vehicles I have brought to them during this time.
5/ 5stars
by  
on January 26, 2015
After moving to Wisconsin from Illinois 10 years ago (I was an IL Firestone customer, too), I found my Eastside Firestone location and have been with them ever since and not afraid to recommend them to anyone in need. Most important factor is TRUST and I hope this never changes. Thanks and keep up the good, honest work. I'm counting on you!

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