Car Tires And Services At 101 Mall Rd: Firestone Complete Auto Care In Barboursville

Come in to your nearest Firestone Complete Auto Care at 101 Mall Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #8540 Managed by Shannon Ross

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll examine lights, steering, belts, and more. Plus, we're committed to offering the most consistent service on the market, at unbeatable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or book your appointment online or by phone.

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Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 41 Reviews
4/ 5stars
by  
on February 12, 2019
I have already made my statement in the last survey. The takes care of my issues in a timely manner. They always seem under staffed The parking area in front of the store always has some type of debris in it. Today I counted 5 old tire stem values and I usually see other stuff as well. It may not be the employees fault, but someone needs to keep parking area clearer. I am always watching for something that may puncture my tires.
5/ 5stars
by  
on January 27, 2019
Technicians are extremely knowledgeable, are very thorough, prioritize repairs according to necessity/required, and are always able to answer questions. Definitely recommend this facility!
5/ 5stars
by  
on December 2, 2018
Friendly staff. Excellent service.
5/ 5stars
by  
on October 8, 2018
The service was awesome, the staff were friendly, helpful, professional, and customer caring. The mechanic was clearly an expert and knew his job. I was very satisfied with the timely service. My car was completed before it was scheduled to be done. Plus the mechanic phoned me when he found anything that I might need to know about the condition of my car, and he phoned me to keep me updated on the progress of my repairs.
5/ 5stars
by  
on August 8, 2018
I want to give a great big thank you to the service advisor, Mr Taylor. I had a flat tire when I came out of the mall, I didn't have an appointment but he took my car in with a smile. I was with my daughter and we were hungry so he told us that we could walk to a nearby restaurant and not worry about my car at all. He would take care of it. It was such a relief. We had dinner, came back to my tire being repaired so that we could drive home, which is an hour away. He saved me from having to have my car towed , getting a rental car, and hours of frustration. I am very thankful. Thanks again!!
1/ 5stars
by  
on June 13, 2018
I spent a lot of money for new rotors and pads all around and I have screeching brakes.
5/ 5stars
by  
on May 22, 2018
Everyone was pleasant and kind. Smiles and very quick to help me. Aaron was my technician and did a wonderful job. I was at the Barboursville location.
5/ 5stars
by  
on April 8, 2018
We were traveling back from PA. when I experienced vehicle problems. We stopped at the Barboursville Firestone Auto Care Store to request assistance and advice. The staff listened to our issues and had a technician immediately inspect our vehicle. We were treated courteously, professionally, and they showed a sincere concern to assist us. After briefing us on the vehicle issues we were able to schedule all repairs in a timely manner. We were back on the road in less than an hour. The facility was clean, and the staff helped my wife and I feel welcome. LATER - - - The repairs were completed as scheduled. The staff and technician provided profession service, and they all went out of their way to assure we were treated in a professional manner at all times. My vehicle was repaired and returned to me as scheduled. The Technician conducted the test drive with me to assure the vehicle was in the safest condition position. I would recommend the Firestone Auto Care Store in Barboursville, WV to anyone who needed professional service, conducted in a timely manner, and staff that are helpful and courteous.
5/ 5stars
by  
on January 23, 2018
I hit an object on the road that punctured my tire early in the morning (0645). The staff are Firestone took me right in, fixed the tire, and got me back on the road in a very short time. The technician, Travis, was very helpful and he and another technician even gave me a recommendation for a tire pressure gage when I complained about the quality of what I could find in the local stores.
1/ 5stars
by  
on September 17, 2017
10 hours to replace a tire and patch another one? Went to pick it up, and they STILL did not pull it in. Then did not even put the correct air pressure in the tires...had to stop on the way home and add air to all 4 tires to get them to the correct pressure. Won't come here again!
3/ 5stars
by  
on April 28, 2016
5/ 5stars
by  
on December 24, 2015
I've taken my truck to the Barboursville, WV team on several occasions for tires and minor engine repairs. Service has been great each time.
5/ 5stars
by  
on September 29, 2015
Two weeks ago I had to get new tires; however, I work and go to school full-time. Firestone is right across from where I work, so I just walked in, got an appointment quickly, and got a great deal on a new set of tire. Not to mention that they serviced my car while I was at work, so this was extremely convenient for me. I really appreciate the service and will definitely routinely return.
5/ 5stars
by  
on September 22, 2015
The only reason anything got done was because Nathan figured out a way to make it happen opposed to the 2 other service managers and I think even store manager who only told me why they could not do it. I would rate this review a 1 star over 5 but it may affect how Nathan gets judged which it should. Overall as a store I would say 1 star over the past decade of me trying to use Firestone.
4/ 5stars
by  
on August 26, 2015
Great help and advice from Anthony. Great tire advice and attention to detail.
5/ 5stars
by  
on July 15, 2015
I use them often and I'm always satisfied with their service.
5/ 5stars
by  
on May 15, 2015
great service! quick and reliable, trustworthy and kind
4/ 5stars
by  
on April 12, 2015
This store in Barbersville wv has always performed with professional and respectful service. Compared to that of Charleston Wv where i was set to even having to find my own parts they stated they did work but didn't such as replacing a air filter which when i checked was not. They said they topped off the fluids but had not. Barbersville store however was and always is excellent and worth my traveling out of my way to use them rather than my local firestone
5/ 5stars
by  
on February 27, 2015
My family and I went out to eat and when we came out of the restaurant, our tire was flat. Firestone was nearby. Even though they were closing soon and would be working past their closing time, they brought me enough air to get my tire to them and installed new tires for me that night.
4/ 5stars
by  
on February 27, 2015
I have used this store for my auto needs for several years. For the most part, I have received good service. A few times, I've made an appt but had to wait behind walk-in customers which I didn't think was appropriate. Once, while trying to remove a water pump, the technician damaged a sensor on my car. The man at the counter tried to tell me the part had just coincidentally failed but the tech was honest enough to let me know it was his fault.
5/ 5stars
by  
on February 10, 2015
We only go to Firestone and they are always upfront with pricing. They always recommend and never force you. Doug and the guys ROCK!
5/ 5stars
by  
on February 6, 2015
I have been using the Barboursville Firestone since 1990. They do great work and are trustworthy.
5/ 5stars
by  
on February 4, 2015
I went in to get the oil changed in my Chevy HHR. I told the service advisor that's all I wanted and don't touch the tire pressure because I had them set. He began to tell me they set them to factory specs and I told him the tire is hot and when it cools off the pressure would be off. This happens at all the firestone stores I go to. They were fast to change the oil when they got it in the garage. I have sensors in my tires so I can keep them gauged to where they are suppose to be.
2/ 5stars
by  
on February 3, 2015
Went and got new tires and was told one hour to hour and a half. I walked over to the mall in no hurry and over two hours later I called and they stated they thought the car was staying over night and they would start on it right there. No happy with the service at that time.
3/ 5stars
by  
on February 3, 2015
Took my old five Honda Civic in twice for a problem they could not find an issue but find other issue like when she'll wipers
3/ 5stars
by  
on February 2, 2015
Granted, my vehicle has close to 300,000 miles on it, bout I had them replace my power steering pump as it leaked steering fluid all over the place and made an awful noise. It worked great for a week or so, but now its making that awful noise again. I'll be taking it back this weekend. Otherwise I'm pretty well satisfied with the service I get there.
5/ 5stars
by  
on February 2, 2015
All of the guys there are so friendly and so helpful
5/ 5stars
by  
on February 2, 2015
I hate to sound self centered but I must say ALL of the associates at my local Firestone make me feel important. They make sure I understand every detail and talk to me like I'm family and not just the next guy in line. I'll always come back. You can count on it.
5/ 5stars
by  
on February 1, 2015
I use them for all my automobile needs and they have been great in helping me keep my cars in shape
5/ 5stars
by  
on January 28, 2015
We have utilized Firestone at the Huntington Mall ever since it opened and will continue to use them until they close their final doors. They are honest, friendly, and realiable. If they can't fix something they assist us in helping to find the right person who can help us. They have honored all their work/repairs to the fullest degree. Many thanks to a group of really great guys!!
5/ 5stars
by  
on January 28, 2015
Went in to get my tires changed and everything was handled very professionally. My tires were changed in a reasonable amount of time and all the staff was very courteous. I would recommend the Firestone in Barboursville, WV to anyone that has car trouble. Will definitely be back.
5/ 5stars
by  
on January 26, 2015
Staff and service were very friendly. I go there on every oil changes, tires and break services.
5/ 5stars
by  
on January 25, 2015
We bought a set of tires with road hazard and they had the tires and mounted quick and the guys were great!
5/ 5stars
by  
on January 25, 2015
Great service. I have been a faithful customer because I trust the guys.
5/ 5stars
by  
on January 24, 2015
Tonight a light came on and I stopped by my favorite Firestone store.They gave me their opinion of how to take care of it. It was late and we needed to get home but I plan on taking it back up soon.
5/ 5stars
by  
on January 24, 2015
I had a good experience. They were very helpful and prices were reasonable.
5/ 5stars
by  
on January 23, 2015
Always friendly, very knowledgeable staff, vary satisfied with their work
2/ 5stars
by  
on January 23, 2015
I was scheduled for an alignment at noon on a Saturday, it was 3 pm by the time my car was even pulled into the garage, if they are going to schedule appointments keep those appointments!!!
3/ 5stars
by  
on January 23, 2015
They charged me for a fog light they never replaced.
2/ 5stars
by  
on January 23, 2015
The last few times I have been there have not been great. No time has been exceptional, but the last were the worst! I went in for tire rotation and balance. I was given 3 hours as my time to return. I returned 3.5 hours later only to be told that I would need to wait even longer (with a toddler)! Then they proceeded to try to sell me other services. When I went to another firestone because it just didn't feel right, they looked in the computer and said they only rotated tires they hadn't balanced them at all. So I called and spoke to the original Firestone and when I asked who I was speaking too so that I could place a face, the answer was "I'm the tall good looking one". I will never go back to Firestone at Huntington mall.
4/ 5stars
by  
on January 22, 2015
The guys try to always get the work done when requested and work with me the best they can on prices.

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