5/ 5stars
by Caitlin
on April 15, 2018
Larry, Stan, and Eric always take excellent care of me and my vehicles. I've been going here for 10 years, and as a young, single woman when I first started coming to Firestone, going to a mechanic can be daunting. I've always had great experiences, and the service team there always goes above and beyond. In addition, everything is always done on time and correctly the first time.
4/ 5stars
by cindy
on April 11, 2018
Always friendly and get the parts in quickly
1/ 5stars
by Denise
on March 27, 2018
was overcharged felt that I was taken advantage of because I'm a female
5/ 5stars
by JAMES P
on March 23, 2018
MY LOCAL FIRESTONE IN TACOMA FAILED TO DO THE HEADLIGHT I NEEDED EVEN THOUGH THEY BILLED MY FLEET COMPANY. LARRY AT VANCOUVER FIRESTONE ON 4TH PLAIN TOOK CARE OF ME IN 10 MINUTES, DIDN'T MAKE A DIME. HE IS A CLASS ACT. WISH I LIVED IN VANCOUVER. ERIC WAS GREAT TOO.
1/ 5stars
by Suzie
on February 3, 2018
I wouldn't even give them that much oh single white young blonde female let's get as much money out of her as we can I've been around I'm not stupid ALL mechanics do it
5/ 5stars
by Cindy M
on February 2, 2018
Complete auto check for 10.00. Found problems and gave estimates in an hour.. no obligation to fix but could if needed. No pressure and very friendly. Got two cars in one right after the other.
5/ 5stars
by Sheri
on October 6, 2017
4/ 5stars
by SD C
on June 16, 2017
This shop did a good job in replacing all tires after a flat. they were informative and helpful and recommended an economical solution. You need to update your business hours with Google. It currently indicates that you are open until 7 PM and in fact, you are only open until 6PM. Thank you.
5/ 5stars
by Heidi D
on March 28, 2017
I have the "Biggest regards" for Firestone. From my past Car expetiences, ...I trust Firestone more than anybody else out there to work on my Car.., Besides resonable pricing, in my opinion they are the "MOST TRUST WORTHY" , Compared to all the other shops around,
5/ 5stars
by kelly c
on January 7, 2017
I just love my firestone family, they have been there for me. I don't feel like they try to charge me for things I don't need, they look out for my best intrest. I recommend the 4th plain team to anyone.
5/ 5stars
by Anthony L
on December 29, 2016
Stan, Erick, and the team were accommodating to my needs and service was superb.
5/ 5stars
by Andrew S
on April 3, 2016
I had made my appointment online. Then i decided to call to see if i should come in early. I believe Stan was in the process to call me as well and offer me an earlier time. We went over some tire options and what i was looking for. He confirmed my choice and they had the tires i wanted in stock. I was treated very well. Thank you for the best service and excellent tires that you sold me. Fast service!!! I love my new tires.
5/ 5stars
by wick69
on December 24, 2015
I have three vehicles and I have all the service work done at Firestone. The do excellent work at a fare price and the work is always done right the first time.
5/ 5stars
by BillyBob48
on December 7, 2015
Knowledgeable dealer, prompt on time service, fair price. Really have no complaints. I'll be back when the need arises.
5/ 5stars
by John39
on November 2, 2015
Bought a set of tires and alignment. Friendly service, done when they said it'd be done. Old car drives like a million bucks compared to before. I don't have any complaints! I'll most likely be back next time the need arises.
5/ 5stars
by Yarisgirl
on October 11, 2015
I just needed an oil change but the guys at Firestone made sure I got every complimentary service I could. They also explained all my options to me in an easy to understand way. On top of that when they found out I had never relieved a physical card for my Firestone credit line they called in and had that fixed for me when I could not (it was Sunday and the credit's customer service line was closed). It also took no time at all.
3/ 5stars
by Collins
on September 30, 2015
I arrived 30 minutes early for an 11 AM appointment. The man working the desk seemed perturbed, "Your here early, we cant get you in until 11". I realized that but am always early for appointments as I think its respectful and courtesy Three times during the signing in he reminded me "Its going to take and an hour and your early.". The technicians did the work as scheduled, even finding a burnt out rear bulb which I had them replace. Firestone, sorry guys, to many other places in Orchards to get a simple oil change, I wont be back.
1/ 5stars
by JudithP
on September 24, 2015
I made and appointment for a simple oil change. I was told in advance that all fluids would be checked. What I got was a long wait for the oil change, no report on any fluid checks, a sales pitch for fuel additive, tires and other services. To top it off, I was told that there was a nail in my tire near the rim. I want directly to a trusted garage and asked them to check for the nail. They put my car up on the rack and my tires were examined by two people who found no nail. They also confirmed that the claims made by Firestone about what my auto needs were greatly exaggerated.
5/ 5stars
by Supersonic
on September 20, 2015
Went to my local shop thinking I had to replace two very major and expensive parts to my surprise they informed me they were fine and just needed small repairs this honesty is hard to come by in today's decided I really appreciate it that's why do business with Firestone
5/ 5stars
by Supersonic
on September 5, 2015
My vehicle reached high mileage I took it in to get to get the brakes done and it tune up they found a few other things wrong with it told me how to fix it and gave me a price right away. I agreed they fixed my car. watching them was amazing they are very precise and professional and extremely satisfied with the service
5/ 5stars
by Jata
on September 4, 2015
Got "talked to" about not getting the scheduled services done on my car when I'm supposed to.. Nice to know someone cares :)
2/ 5stars
by Chubug2005
on August 6, 2015
I sometimes find the guys at this location, acting like I am a bother
4/ 5stars
by sc400
on July 4, 2015
its been a week and its fine. will update as time goes.
1/ 5stars
by jessicamber3
on June 25, 2015
When I Went in for a new tire I was told that I needed a new wheel hub and bearing. They had quoted me at almost $500 which is ridiculous. If you go somewhere to just buy the parts is less than $100. When I declined their offer and I told them that I would just buy the parts and do it myself they were extremely condescending and rude about it. They told me that there is no way I could do it and I must have it done with them. When I was finally able to get my vehicle back from them they had not even checked the fluids like they are supposed to with any purchased service or checked the brakes like I had asked them to do. I am very upset with the service that I had received with them and I will not be returning. and btw I was able to do the job just fine.
5/ 5stars
by lilytinyhero
on June 13, 2015
they were worried about my well being and also my car.
3/ 5stars
by Zeeger
on February 28, 2015
Pleased with the service they provided on my 2008 Chevy Silverado every time I took it in. Whether it was for an oil change, a front end alignment or to install and balance a new set of tires. Well done staff, well done!
5/ 5stars
by Elyse
on February 26, 2015
I've had my car serviced at this location twice now and I have no plans of going anywhere else. My Saab can be a little finicky, but the mechanics at this location are skilled enough to handle it. They have the premium oil on hand and have been very helpful answering any questions I have about maintenance. The really great thing about this place, is that you can drop your car off and walk across the street to shops. I usually enjoy coffee and books at the Barnes and Noble while my car is being serviced. It makes the wait time go by faster and can be very relaxing.
5/ 5stars
by LoisLane
on February 26, 2015
I use forth Plain Firestone because the manager's Stan & Larry are always johnny on the spot to get my vehicles in..They always check with me if they find something that needs maintance before doing it...They always have smiles on their faces & its a joy to go to their location.... Last time I was there I had to bring two of my young grandchildren with me & Stan went out of his way to make them happy also....THANK YOU STAN & LARRY :)
5/ 5stars
by justQ
on February 6, 2015
These guys are always polite and get the job done efficiently and honestly.
1/ 5stars
by Okaydokey
on February 2, 2015
The store refused to repair a flat that I had when I wanted to rotate my tires saying it was because I had not bought that specific tire at firestone. The other three tires are Firestone tires. I went to a competitor and they not only fixed the flat they did it for free.
1/ 5stars
by Kareem
on February 2, 2015
bad alignment job. Nasty attitudes. refused to listen to my advise . very rude and short with me
5/ 5stars
by Buckb457
on January 24, 2015
They did just want I need and at a great price so happy to have went there
4/ 5stars
by sue57
on January 24, 2015
I have used this site now for the past three times, with everything from new tires to the oil change, and have liked their attention to my car at every request of service!! I would not hesitate telling people to go there.
5/ 5stars
by Jcwhit
on January 24, 2015
Very professional and polite. I'am very happy with there professionalism.
3/ 5stars
by msmith18036
on January 23, 2015
Been going to firestone for years. The only negative is they will not take responsibility if you loose a hubcap after getting a tire rotation. Make sure you check your hubcaps after you have your service done. Out $25.00 for there mistake.
5/ 5stars
by Mel M
on January 22, 2015
I went in for an oil change and they caught an issue with my tires. So glad they pointed it out and fixed the problem.
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