Car Tires And Services At 14th & Pendleton Bldg 2204: Firestone Complete Auto Care In Ft Lewis

Come in to your nearest Firestone Complete Auto Care at 14th & Pendleton Bldg 2204 for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

14th & Pendleton Bldg 2204
Get DirectionsHours + Information
Sun8a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #16128 Managed by Dan Ongais

*This store is located on a military base.

HOLIDAY HOURS

Please note our hours for Thanksgiving and Black Friday

  • 11/22Closed
  • 11/236am-8pm
  • Professional Auto Repair From Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, air filters, belts, and more. Additionally, we're devoted to giving you the best service possible, all at great prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (253) 353-7641.

    The Source For Great Offers On Tires.

    We Cover Every Area Of Auto Repair

    After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (3.9 of 5) - 31 Reviews
    4/ 5stars
    on January 26, 2017
    I had a good experience in this store the only thing was the television is too small to watch specially if there's a lot of people waiting.
    2/ 5stars
    by  
    on November 15, 2016
    $75/tire *x 4 tires became significantly more expensive than $300 + tax + labor. Extra insurances and bundling fees raised the bill to $475. When I asked to remove about $60.00 in insurances the total bill only lowered $20 because of a "different package". I needed new tires before winter and could afford the convenience but I think the convenience is the only redeeming part about this garage. CONSIDER OTHER LOCATIONS FIRST.
    4/ 5stars
    by  
    on September 17, 2016
    The service was outstanding. The manager and technicians where very helpful in setting me up with the right tires. Thank you.
    5/ 5stars
    by  
    on August 25, 2016
    5/ 5stars
    by  
    on August 19, 2016
    I had not patronized this Firestone due to past bad experiences and because their identification of so many problems, no matter what I was in for, was a bit shady. Well, I have to revise my opinion following a recent visit for my lifetime alignment. I really needed tires and after being offered a great deal and with the earnest and helpful and friendly service by Josh, I decided to purchase them there. I was shown the exact problem with the tires and was given a good explanation of everything that they were doing. I drove away completely satisfied.
    5/ 5stars
    by  
    on July 25, 2016
    They had me in and out the manager came over explained what I needed and why.my car runs excellent thank you Mr.Cliff and staff.
    3/ 5stars
    by  
    on March 20, 2016
    5/ 5stars
    by  
    on December 19, 2015
    Two weeks ago I had pistons replaced on the front for my truck. Excellent service and experienced truck performance immediately. I appreciated your attention to details and professional customer service. Thanks again.
    5/ 5stars
    by  
    on December 8, 2015
    I have used Firestone for 18 years. There staff have always been forthright and professional. The staff at JBLM gained my trust from my initial visit. Awesome!!!
    5/ 5stars
    by  
    on October 17, 2015
    Great and professional service to the customers. They see to it that it's customers are satisfied with the service.
    1/ 5stars
    by  
    on October 8, 2015
    I had an appo for oil change,and took about 2 hours to get back my key. They told me they were too busy but I have never experienced such a long oil change process.I will not go back there again and not recommend to friends either.
    1/ 5stars
    by  
    on October 6, 2015
    I got a couple things done and was way over charged
    5/ 5stars
    by  
    on September 16, 2015
    i was in distress, my tire popped, I have 22" low profile tires and I rode into the shop on the rim. The manager, Tiffany and her team really took care of me. They left a lasting impression in my head regardless of the steep price because they were fast and very very respectful. Thanks again
    1/ 5stars
    by  
    on August 6, 2015
    I used them Prior to PCS'ING to Ft Bliss to have my van AC repaired. It was soon expensive and the work was not done well they replace the whole system and it stopped cooling on me and my family . My bill was close to 2k! Now it needs repaired again!
    4/ 5stars
    by  
    on August 6, 2015
    I liked how they discussed everything with me prior to doing maintenance. It was a little pricey
    5/ 5stars
    by  
    on July 24, 2015
    Very informational with the needs of my car... thank you
    5/ 5stars
    by  
    on June 30, 2015
    I recommend Fort Lewis Firestone to be your PMCS spot. Great Service.
    5/ 5stars
    by  
    on June 23, 2015
    Came to them with a flat tire and a tight schedule. They said 1 hour and in an hour my tire was fixed and back on the car. No Surprises!
    4/ 5stars
    by  
    on May 26, 2015
    In the most recent experience, I could have been given heads up on the up coming Memorial Day Sales 2015 for tires. This is called suggestive selling (Ladies and Gentlemen) and LOOKING OUT for the Military!
    3/ 5stars
    by  
    on May 24, 2015
    I went for an oil change. The service agent didn't put the paper protector mat in the car, so he got grease on my car mat. He also left grease finger prints on my hood as he opened or closed it. When I reviewed the bill, I saw that 1 tire had less psi than the others, but didn't add air. The customer service clerk suggested I might want to buy new tires because they are showing wear. However, I feel there is still ample tread. I don't appreciate getting unnecessarily bugged by these people.
    5/ 5stars
    by  
    on April 29, 2015
    I walked in and they were able to get me in and out in a minimum of time with very good and professional service.
    5/ 5stars
    by  
    on April 25, 2015
    I just dropped by to get a price on four tires and they made it so easy I'm sure I'll come back next time I have a need. Tiffany was great and got my car right in. The crew there were on top of everything; I was in and out in a jiffy. Did I mention when I came back to get my car Tiffany remembered which car was mine and my name. She remembered every customer that came in while I was there.
    1/ 5stars
    by  
    on February 26, 2015
    One of my tires was loosing air so I went to get it fixed. Show up and they suggest I get all new tires because the tred is low. So I get all new tires and about an hour goes by and they had popped my hood. I thought that was weird but didn't really pay attention I pay for the tire change and I get in my car and as I start it the engine sounds COMPLETLY different. I have a 2005 Scion tC, it's pretty quite. But when I turned it on it had a really low growling sound. And my engine light turned on. I could go on FORVEVER . But my car smells like gas now. When I called fire stone about the noise and the smell they said they didn't Pop the hood or anything but I can bring it in tomorrow when they open at 7. Kind of upset.
    5/ 5stars
    by  
    on February 26, 2015
    Very friendly and fast , and all my records are convenientily located
    5/ 5stars
    by  
    on February 23, 2015
    Tiffany was super helpful and took the time to explain what I needed done on my Volvo.
    1/ 5stars
    by  
    on February 8, 2015
    Simple squeak and restricted steering in front left wheel area. One full day with the car, an extra phone call and extra visit to re-explain what was documented when I dropped the car off the night before. I said "Don't drive the car, stand outside of it, start it and turn the wheel to the left. The steering wheel will become hard to turn and then you will hear a squeak in the front left tire area." The technician said, "I drove the car, made figure 8's and couldn't duplicate." I only bring my car to Ft Lewis Firestone for convenience of oil changes, life time alignment and to fix what they didn't repair correctly the first time.
    5/ 5stars
    by  
    on February 2, 2015
    We have used Firestone for ALL our maintenance issues for 7 years now and all I can say is I wish we knew about it sooner. Maintenance is more than reasonable, convenient, we trust Firestone to be straight with us regarding problems and price. We have never felt jilted or taken for. We love the convenience of no matter where is are in the US they can pull of vehicle maintenance records and by having the cred card option to spread out maintenance and repairs over a six month period interest free is wonderful. We have nothing but love for Firestone!
    5/ 5stars
    by  
    on February 1, 2015
    They explained what was going to be fixed and or repaired
    5/ 5stars
    by  
    on January 25, 2015
    I've been taking my ageing Ford Escort to Firestone for the past five years; their helpful, courteous, reasonably-priced service has kept the car running like a top! Thanks very much!
    2/ 5stars
    by  
    on January 24, 2015
    Bottom line; I will never go back. Cost is so too high for standard maintenance. The service was average or below. After paying I was informed they forgot to tell me about a fee I should have been charged, this time they covered the fee but it would be charged time time. The cost was already too high and I didn't pay for everything I was supposed too. Oil was also spilled on areas in the engine that dripped onto my garage floor.
    5/ 5stars
    by  
    on January 23, 2015
    I went there over a year ago and they were GREAT! Highly recommended.

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