Car Repairs And Tires At 115 W 3rd Ave From Your Spokane Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 115 W 3rd Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-6p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #20877 Managed by Jeffrey Mantz

HOLIDAY HOURS

Please note our hours for Thanksgiving and Black Friday

  • 11/22Closed
  • 11/236am-8pm
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll examine lights, steering, belts, and more. Additionally, we're committed to delivering the best quality service possible, all at great prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    We Cover Every Area Of Auto Repair

    After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make your total auto care experience stress-free.

    Customer Reviews

    (4.1 of 5) - 35 Reviews
    5/ 5stars
    by  
    on June 17, 2018
    They were very thorough and helpful. The advisor was straight up with us and there were no surprises. He treated my wife very well as I had to work and it’s her vehicle. They did a great job and I prefer the Firestone brand.
    1/ 5stars
    by  
    on March 19, 2018
    Never go to this location for work. They are not ethical and lie to your face about work that needs to be done. They take advantage of out of an out of town customer and made me buy a tire when they claimed the tire I had could not be repaired. When that tire was taken back to Les Schwab it was easily repaired. I would never recommend this location and now never go to any Firestone in the future.
    1/ 5stars
    by  
    on February 25, 2018
    Would not honor lifetime alignment on 06 Dodge Charger or my 05 Dodge Ram 2500
    1/ 5stars
    by  
    on October 26, 2017
    Always try to sell additional unnecessary add-ons, or services. Takes 2 hours to do an oil change. Gave these people 3 tries, always disappointed
    5/ 5stars
    by  
    on August 8, 2017
    It was encouraging to deal with a company that honors warranty on parts & service. For the first time the total bill for the service was less than I expected. My Dodge Ram runs great now and it starts with ease.
    5/ 5stars
    by  
    on February 18, 2017
    Awesome customer service! Will go there for as much of my auto service as i need
    5/ 5stars
    by  
    on July 8, 2016
    I blew a tire last night driving home from work and walked into the downtown Firestone 5 min before they closed and asked them if they could help me. Kyle Horner and the tech working in the garage (so sorry that I didn't get his name) had no issues staying late to replace my tires. This is on a car that I rarely drive, and I switch to studded tires in the winter, so even though my tires were three years old, they still had plenty of tread. They showed me the inside wear on my semi new tires and suggested that I may have an alignment issue and that may be the cause of the tire damage. I gave them permission to check my alignment and it came back fine. They did discover that the reason my tires had wear and tear damage was because my front rims were bent. After thinking about when I could have damaged my rims, I know that it was three years ago, after sliding on the ice into a curb. I took my car to another shop that I usually went to to have the tires fixed. They fixed them and said that I only broke the seal and no real damage was done. Since then, I have taken my car to that same place many times to have my tires fixed, they never noticed my bent rims but just kept telling me that I need to get them rotated more often and it was causing wear (I normally rotate with an oil change). I will no longer be going back to the other place, but will now come to Firestone. Again, thank you Kyle Horner and tech for staying so late and helping me out on 7/7/16.
    5/ 5stars
    by  
    on December 13, 2015
    Bought my tires at the Shopett on base, had them put on and spare changed out. Use Firestone because no matter where my travels take me they are there for my rorate and balances and my life time alignment! Trusted store
    5/ 5stars
    by  
    on November 5, 2015
    I had a flat tire. I dropped in and got service right away.
    5/ 5stars
    by  
    on October 13, 2015
    Old tires were under a 60000 mile warranty and needed replacement at 47000. Staff was very understanding and made sure i got my discount.
    2/ 5stars
    by  
    on September 20, 2015
    Was taking a weekend trip to Spokane and had to replace two tires. The manager said it would be 45 minutes to an hour. It ended up being close to 4 hours. The service was for two new tires and alignment. The manager was very apologetic and did give me discounts to make up for lost time. I just feel that it would have been more realistic about how long the process would take. I was then told by another technician that the staff was currently training and we're not up to speed which added more speculation to my service. The manager then proceeded to ask if my car had ever been in an "accident" because they couldn't get it aligned the first time hence the long wait. In ending the job was finally done and I could have been home when they completed the job (four hour drive to Seattle)
    5/ 5stars
    by  
    on August 6, 2015
    I used them this week and I am so very happy that I followed my heart.
    3/ 5stars
    by  
    on August 4, 2015
    When u order the wrong parts 3 times and take almost 4 more hours plus every one else who had to wait all day to get simple repair done. Mechanic did excellent job when finally got right parts. Great mechanic s terrible management.
    3/ 5stars
    by  
    on July 15, 2015
    They aren't great about calling when you drop off your vehicle. But work was done well and they got me the best deal that they could offer.
    5/ 5stars
    by  
    on July 8, 2015
    We have gone to the Firestone on 3rd for years! Always excellent customer service! As a woman, some auto/tire shops can be a bit intimidating to deal with - Firestone on 3rd in Downtown Spokane never is. I can always trust them to explain what's going on with the vehicle and trust that their giving me accurate & quality advice! They're always happy to answer any questions I might have. We refer all our friends and family here!
    5/ 5stars
    by  
    on June 20, 2015
    I brought my 2002 GMC Yukon XL in for a brake inspection and learned that I had more problems than I expected. They showed me what the problem was exactly and gave me options/ costs up front to get it fixed. Very professional and helpful without any sales pressure or gimmicks. I knew I had to get it fixed and I felt like I could trust Firestone for quality service and safety. They completed the entire brake job as promised on time and on budget. They're better than new now and I'm extremely happy with the entire experience from the sales floor to the mechanic who fixed my vehicle. It was well worth my time to have my GMC Yukon inspected and then serviced at Firestone in downtown Spokane, WA. I'm a customer for life! JB
    5/ 5stars
    by  
    on June 16, 2015
    I was involved in a small fender-bender just days before we were supposed to leave town for vacation, and I brought the car in to get an oil change, alignment, and check to make sure it was road-worthy for a long drive. The crew did an amazing job and we had a great trip with the security of knowing that we had made sure everything was A-OK!
    5/ 5stars
    by  
    on June 1, 2015
    My car broke down on Memorial day, AAA towed me in the found the parts, an alternator and belt, did the repair very fast and got us back on the road
    5/ 5stars
    by  
    on May 22, 2015
    I got there early and expected to wait around for awhile. They got me in after a couple of minutes, still before my appointment. They were jovial and professional. They got my work done in less time than I thought it would take. If necessary I will take my truck to this shop again.
    5/ 5stars
    by  
    on May 14, 2015
    shopped for specials on good tires, the Firestone estimate was in my price range, the tires are exceptional, and the store honored the internet price.
    5/ 5stars
    by  
    on April 30, 2015
    Fr the Manger, to the service technician they were all super helpful. My vehicle received the necessary maintenance & steering/ride feel great.
    5/ 5stars
    by  
    on April 4, 2015
    Great service done in a timely manner. Nice crew of employees for 7am in the morning.
    4/ 5stars
    by  
    on February 4, 2015
    The work was good and a nice price. I was not happy with making an appointment and having to wait an hour before they even started! Why have appointments if they won't keep them.
    5/ 5stars
    by  
    on February 4, 2015
    A few months ago, I took my car here because of a flat tire. Both the service advisor and the tech who assisted me were friendly and helpful. They worked quickly to resolve the problem for me, and I was on my merry way within about 30 minutes. They made me feel valued as a customer, so I'll continue taking my business to them in the future.
    4/ 5stars
    by  
    on February 3, 2015
    Everyone I encountered was helpful, friendly, and made a stressful situation seem like nothing. I appreciated all their help.
    3/ 5stars
    by  
    on February 3, 2015
    I have used them multiple times over the previous year with good reults, however when I sent in rebate forms for twice over last year I still have yet to receive my rebate that I submitted in early 2014 and mid 2014.
    3/ 5stars
    by  
    on February 3, 2015
    I have purchased my tires at Firestone for the past several years, and have been very happy with the tires and the service received when purchasing my tires. I recently purchased a new set of tires, from Firestone, and decided to sign up for e'mail coupons at the time of my purchase. Shortly after signing up, I received a coupon for a $19.99 synthetic-blend oil change. Normally synthetic oil changes are $39.99 and up. (Usually closer to $69.99). I called to schedule an appointment, and told them about the coupon I had received. Because I had been in before, they had my information (including vehicle information). When I arrived at the appointment I presented my coupon. It was only then that I was told that because of my vehicle (a VW) they are required to use a full synthetic oil, and a special type of Euro-oil filter, as opposed to a blend, and that the oil change I needed would be $99. What a waste of my time. Lucky for me, I was told before the oil change, so I didn't have to fork out $99 after the work was already completed. In my 8 years of owning this vehicle, I have yet to pay more than $69 for a synthetic oil change (at the dealership), so there was no way I was going to pay $99. I just wish they had told me, WHEN I CALLED TO SCHEDULE THE APPOINTMENT, that the coupon did not work with my vehicle. Come on!!
    5/ 5stars
    by  
    on February 2, 2015
    I was referred to there from an auto body shop. They were consistent with their pricing that they quoted, and were very courteous and helpful! I have no complaints!
    5/ 5stars
    by  
    on February 2, 2015
    I have taken my Buick into Firestone and I have been given the best care and excellent service that I have ever had.
    5/ 5stars
    by  
    on February 2, 2015
    Solid counter customer service. Our 2nd snow day in Spokane, I procrastinated...I was able to drop off the car at 7:45am with only a 4:15pm timeline to need the car...got a call at 3:35pm that the car was ready...perfect. Give them the ability to fit in cars and they came thru...in Spokane, that's RARE...normally there is NO CARE as to when you need your car....drop it off, we will get to it by 7pm.
    2/ 5stars
    by  
    on January 26, 2015
    I bought tires in Spokane at a 3rd St Firestone. I dropped $500 to be treated rudely. The woman behind the counter wouldn’t believe (me) that she hadn’t given me my key to my car. She made a big deal and embarrassed me in the store. I drove my car home with my spare key only to have them (not her) call me with the key I knew they had. She didn’t take the time to apologize and even accused me of having too small a key (t’s large key on a Jeep). I don’t think I’ll visit Firestone again. The crew that put the tires on were great. The lady behind your counter is keeping good business away from you and giving very poor customer service.
    1/ 5stars
    by  
    on January 25, 2015
    I called to inquire about getting a new battery for my truck, "yes we have it in stock " can you install it? " yes, it will be about 2 hours". I brought my truck in at 1:30 PM it was not completed until 5:45 PM. I had to be somewhere at 6:30 PM, needless to say I was not able to make my appointment.
    5/ 5stars
    by  
    on January 25, 2015
    They worked me in for quick oil change. I am grateful as I had very little time. Thanks!
    5/ 5stars
    by  
    on January 24, 2015
    I found the staff to be very friendly and helpful when I had the tires on my 5th wheel decide that they had reached the limit of their usefulness and started coming apart while I was on a trip. They mounted four new tires and got me back on the road for less than what I was expecting. It was especially special because my situation occurred on a Sunday and they were open then!
    4/ 5stars
    by  
    on January 24, 2015
    They were very busy with tires, but I was able to get my car in for an oil change as I was desperate. I cannot say much about the job other than it appears to be acceptable with no problems. I had to leave my car for the day, but I was happy to get in, especially on a day that was holiday for most people. I'm not sure how the desk person would have dealt with people if she didn't have so many clients pulling at her; it was very busy. The parking is horrible as there is so little space for parking including street parking. My husband has switched services to the shop; I'm very upset as the brakes have squeaked for over a year and half after replacement although he has taken his vehicle in to have it checked out multiple times. However he continues to take his pickup in for work at Firestorm so he appears to be happy otherwise.I cannot answer questions as anything other than average because I don't have really any way and limited knowledge to go really high or really low. We don't have a relationship yet. Regarding cost, I had a coupon so it appears the products and service were on par for reviews.

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