Car Repairs And Tires At 12553 Aurora Ave N From Your Seattle Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 12553 Aurora Ave N! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

12553 Aurora Ave N
Get DirectionsHours + Information
Sun8a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #28258 Managed by Steven Gormley

HOLIDAY HOURS

Please note our hours for Thanksgiving and Black Friday

  • 11/22Closed
  • 11/236am-8pm
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our professional teammates will take a look for free with our courtesy check. We'll check oil level, air filters, the battery, and more. Additionally, we're devoted to giving you the best service possible, all at reasonable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    After 90 years of automotive repair, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.8 of 5) - 40 Reviews
    5/ 5stars
    by  
    on July 17, 2018
    I am a psychologist and have had to deal with many conflictual situations in my professional career and personal life. Sherman, the Store Manager, handled a potentially very rough financial conflict about our vehicle's mechanical problem with the highest level of integrity, kindness, reasonableness and ability I have ever seen. We could have departed with great resentment and animosity. Instead, because of Sherman's skill (and personal dignity), and the support he received from his own regional manager, we left as very satisfied customers. I would HIGHLY recommend this Firestone stone. They truly demonstrated "customer satisfaction" at every interaction. Our interactions with various staff was always courteous and well-handled, even when we were upset, before Sherman helped resolved the problem. This is extremely unusual in my experience as a consumer, and such a surprise and a pleasure that I wish all retail services could learn from Firestone. I hope upper management recognizes the truly unusual managerial and interpersonal talent Sherman possess.
    5/ 5stars
    by  
    on January 17, 2018
    Fast, fair, and honest. Our sales rep Steven Gormley didn't try to hard sell us on anything. He presented the options and offered ways to maximize value.
    5/ 5stars
    by  
    on January 2, 2018
    This is the second time this location was able to fit in an emergency repair on short-ish notice on a day when they were closing early. Really appreciate it. Also very courteous, well informed, and helpful staff.
    5/ 5stars
    by  
    on December 31, 2017
    These guys are great; honest, forthcoming, accessible and educational. I scheduled service for new tires. When I arrived for my appointment I requested additional service and Steve explained that they were short handed and that he would not promise that they had time to complete it. I told Steve that I was in town visiting family and that it would be very inconvenient for me to come back another day. I was blown away when I returned to pick up my vehicle at closing time and they had hustled to complete all of my work. Steve and Chau are rockstars in my book. My long drive home was amazing and my car feels like it is brand new again. I highly recommend this shop and the Firestone brand!
    5/ 5stars
    by  
    on November 29, 2017
    They know what they are talking about when its about car
    5/ 5stars
    by  
    on November 17, 2017
    I had an excellent experience at this Firestone. They are friendly and helpful and quickly recognized the problem. Trust is the best word to describe them. I have taken my cars there for many years and I know I can trust them to do excellent work and be honest and fair about the repairs. I would highly recommend them.
    5/ 5stars
    by  
    on October 31, 2017
    5/ 5stars
    by  
    on October 20, 2017
    Steve and Katrina provided absolutely outstanding customer service from beginning to end, not only to me but to everyone I saw or heard them interact with while I waited for my car to be serviced. 1) For starters, they have the best phone presence of any service people I've known. They're quick to answer the phone; not only extremely polite and respectful but also genuinely personable and friendly; knowledgeable, clear and patient communicators; and were very gracious when I unintentionally missed my appt. and had to reschedule, and also in dealing with a walk-in customer who wasn't very pleasant, to say the least. 2) They kept me updated on the progress of the work on my car while I waited, which I really appreciated. 3) Steve took the time to show me my car's dirty filter and explain why it needed to be replaced but without pressuring me with a "sell job." 4) Chau, the mechanic who worked on my car, was also very impressive. I had a question about the check engine light, and he, like Steve and Katrina, was outstandingly respectful and an obviously motivated, trustworthy and knowledgeable technician, and very patiently explained things to me and answered all my questions. 5) All told, this Firestone is wonderfully managed, down to an impressive collection of upscale magazines on the tables in the waiting area, and a pleasure to do business with.
    5/ 5stars
    by  
    on September 30, 2017
    they did a very good job we go their for all three cars thanks again
    5/ 5stars
    by  
    on September 29, 2017
    Great team at this Firestone!! Katrina and the other service advisors are such a pleasure to work with. The tech team are diligent and try to find the problem (if there is one). Always satisfied with the work!
    5/ 5stars
    by  
    on August 14, 2017
    The firestone team at Aurora is Awesome! I had a nail in my tire and I was driving around on a donut trying to find places to fix the tire, but no other places were open on a Sunday. Steve was able to sell me a new tire, but 15 people ahead of me at their shop for service and the next available appointment would be the next Wednesday, since I had no skills in putting on a tire. However, Steve, Katrina and Chau did not let me go home with a near flat donut. They found a way to get me in before closing. I can't thank the firestone team at Aurora enough. I am extremely grateful. For them to take the time out of their busy schedule to help me fix my tire went above and beyond their duties. Will definitely use this location for my service and repairs again!
    3/ 5stars
    by  
    on June 19, 2017
    this is not the location should be Smoky Point
    5/ 5stars
    by  
    on May 19, 2017
    Excellent sevice
    5/ 5stars
    by  
    on April 7, 2017
    This is my second set of new tires from the Aurora store, very thorough, very professional people at this location. Tony the manager and Chau the technician both very skilled and friendly. Will be purchasing a third set a tires here for our GMC.
    5/ 5stars
    by  
    on March 15, 2017
    Thank you everyone for you wonderful service, smiles, and conversations you guys are truly the best location. To everyone out there I highly recommend this location.
    5/ 5stars
    by  
    on February 7, 2017
    My expectations were exceeded by both my service adviser Katrina and my technician Russell. It's great to have found a consistently reliable auto center. Thank you for a wonderful experience!
    5/ 5stars
    by  
    on February 2, 2017
    I was 1 hour late for my alignment appointment, however my car was fitted into the work schedule and completed quickly.
    5/ 5stars
    by  
    on January 22, 2017
    Great service, Katrina is at the front; very friendly and helpful. Russel and Ken are pros.
    5/ 5stars
    by  
    on December 20, 2016
    Super professional! Quick and easy tire replacement. They were kind enough to squeeze me in to their busy schedule before I had to leave to go out of town. Thanks again!
    5/ 5stars
    by  
    on November 27, 2016
    I was assisted by Katrina. She was friendly and knowledgeable, she also remembered a customer that had come in a few weeks prior and was able to recall minute details about their vehicle immediately. Customer service was excellent.
    5/ 5stars
    by  
    on October 19, 2016
    I had a really great experience purchasing new tires for my Jeep Liberty. Mike Adams was especially helpful and attentive to helping me decide which tire would be best. The tires arrived right on time and I was happy to learn that I could also get my oil changed and an alignment all at the same time...had I known, I would have gotten my brakes done here too and could have done everything all at once. I highly recommend this team and location and Store Manager, Mike Adams.
    5/ 5stars
    by  
    on July 27, 2016
    I am satisfied by the costumer service.willingto help beyond the limit save time was great
    5/ 5stars
    by  
    on June 15, 2016
    Just the same good service I usually get.
    5/ 5stars
    by  
    on September 9, 2015
    I scheduled an appointment online for a next day battery and alignment service. The staff were professional and the service went smoothly. When I left to get a coffee I was called with status updates.
    5/ 5stars
    by  
    on June 27, 2015
    In my travels all over the US I have received consistently great service from any Firestone service center I have used for any service on my 4 vehicles from tires to engine repair. I am very satisfied with the quality work.
    5/ 5stars
    by  
    on June 21, 2015
    I used Firestone 2weeks back and I'm glad I did i received excellent service above and beyond my expectations. Thank you
    5/ 5stars
    by  
    on May 15, 2015
    made an appointment , received and accepted for the next day. store manager was so helpful ( Luis Gariido ) and his staff and mechanics are friendly.
    2/ 5stars
    on March 3, 2015
    Not seeming to be looking out for the overall wellness of a customers vehicle. If my warranty is valid only if I do an alignment then why do they not inform me as I have had 4 or more rotations and not a peep about an alignment. p.s. I had paid 160 for free alignments. and please allow me to opt out of getting spam (unnecessary) emails. Not impressed..
    4/ 5stars
    by  
    on February 26, 2015
    I go there all the time when my car has any kind of problem
    5/ 5stars
    by  
    on February 25, 2015
    I have gone to Firestone for years and most recently had them look over a car I was selling and the one I was replacing it with. They are experts in identifying problems and I know I can trust their judgement and expertise. Repairs are always done timely and at a reasonable price.
    5/ 5stars
    by  
    on February 7, 2015
    Needed a starter replaced in a hurry and they got me in and got it done very quickly. Thanks again!
    5/ 5stars
    by  
    on February 2, 2015
    I needed new tires. I had them sent to firestone for installation. Setting an appointment was easy and I waited for the tires to be mounted. Everything could not have been easier. My service guy called me when it was ready. Great experience
    4/ 5stars
    by  
    on February 2, 2015
    I would rate them 5 but they forgot to reset the computer for the service so I had to go back and have that done. Service was great, but annoying little extra trip.
    4/ 5stars
    by  
    on January 30, 2015
    I had sqeaky brakes, and needed help. I was given a diagnosis of my brake pad status, and an estimate of what I needed and the price to repair. I had all four brakes serviced and tire rotation and aligment. I had immediate improvment in braking and handling.
    5/ 5stars
    by  
    on January 30, 2015
    The waiting room was clean, the coffee was hot, the service was completed on time, and most importantly the final price matched the estimate.
    5/ 5stars
    by  
    on January 26, 2015
    I have been a customer of the Firestone location at 123rd and Aurora Ave N in Seattle for at least ten years. I especially appreciated the service received from Manager Jim from two Firestone locations. Even with the various changes in personnel, I have always been able to count on excellent quality customer service and vehicle care. If any problem occurs outside regular maintenance, the staff quickly resolves the situation. They are always very courteous, and provide all the discounts to which I am entitled to receive.
    5/ 5stars
    by  
    on January 24, 2015
    Seattle Aurora is highly recommended by this customer of many years. I trust them.
    5/ 5stars
    by  
    on January 23, 2015
    I had a very little wait while new tires were installed on car
    5/ 5stars
    by  
    on January 23, 2015
    The staff have always been helpful and never pushy trying to sell me on extra services etc. They let me know something should get done soon and leave it at that. They have provided several services for my car and I have been happy with them all.
    4/ 5stars
    by  
    on January 23, 2015
    Car was ready sooner than predicted. All the work I requested was done. Felt comfortable with the estimate and cost of the repair.

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