Car Repairs And Tires At 4515 N Road 68 From Your Pasco Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 4515 N Road 68! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

4515 N Road 68
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Sun8a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #330294 Managed by Leigh Burkos

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll inspect oil level, steering, hoses, and more. Plus, we're dedicated to delivering the best quality service possible, all at reasonable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

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We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do will be done right. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 45 Reviews
5/ 5stars
by  
on July 17, 2018
They were able to get my vehicle into their shop in a timely manner. They were very professional in the way they interacted with me, the other mechanic and other customers. The store had a good vibe. It was much appreciated. Thank you. Especially the Service Manager Norman he knows his stuff!! Thank u very much.
5/ 5stars
by  
on June 7, 2018
I recently did my oil change there. The service advisor was kind and courteous. I forgot my coupons at home but he gave me the discount anyway. Got a thorough inspection done as well. Thank you for doing a good job.
5/ 5stars
by  
on April 13, 2018
Always great!!
5/ 5stars
by  
on March 5, 2018
Very informative and helpful. Did a great and speedy job with my vehicle. Thank you!
5/ 5stars
by  
on March 2, 2018
They were so professional, fast and did a fantastic job overall. Highly recommend.
5/ 5stars
by  
on December 12, 2017
Every time that I go into the PASCO Firestone, I am always greeted with a smile. Whether it is Leigh Ann, Jamie, Marcos, Luis, or Hector. They are always helpful and knowledgeable about the services that my vehicle needs and are patient enough to give me options on the best route forward. The emotional intelligence that the front-end employees possess is amazing due to the fact that they're always willing to accommodate me and are understanding of the situation that I am in at the present moment. The technicians are amazing in the sense that they are friendly, knowledgeable, and are willing to go the extra mile in the sense of explaining what they're are doing to the vehicle. Jesse, Daniel, and Chris usually work on my vehicles and I have to say that I am impressed with their efficiency. Great experience and look forward to dealing with this Firestone in the future.
4/ 5stars
by  
on November 24, 2017
They got my in pretty quick for an alignment. .I like their special oil changes they have from time to time ($20.00). They help.keep my 4 vehicles on the road for business,travel, recreation and pleasure. Kudos to your Firestone teams of Pasco and Kennewick, Wa.
5/ 5stars
by  
on November 13, 2017
Great service I got surprise good customer service
2/ 5stars
by  
on September 11, 2017
Lied about the tires we wanted, said they were instock so we made an appt and the day of appointment they told us that those tires were not instock and they didnt know when they would have them in, so we got a different tire and when they were completed there was a gluey like film all over each tire that they didnt clean, and told us we could clean it.
5/ 5stars
by  
on July 11, 2017
For those of you who may be looking for an "OUTSTANDING" place to have your vehicle serviced in the West Pasco area of WA State, I truly do recommend the Firestone Complete Auto Care Store located on Road 68. I have been dealing with this store since 2010 and I have never once had an issue with them. They have been scrupulously honest in their service, and I have never had a them recommend something that did not need to be done (something I can not say for other auto maintenance facilities in the area). You can feel safe in that the job will be done correctly the first time when you use this store and they will be in full contact with you throughout the process should anything unexpected be found. HIGHLY RECOMMENDED
5/ 5stars
by  
on January 31, 2017
Always always outstanding customer service. I've been here many times with my vehicle spending lots of money. Yet, these folks always trying to help in any way to save you anything they can. The work is great. They stand behind anything they work on and fix it if it's not right the first time.
1/ 5stars
by  
on January 24, 2017
Zero customer service or care for my time. Vehicle sat on lift, untouched for 45 minutes. Simple oil change took over an hour to complete. Not even sure if all checks were done. I had made the appointment in advance and mentioned on both occasions I would be waiting when asked. Not very happy.
5/ 5stars
by  
on June 8, 2016
I called all around the Tri-Cities area and could not find a store that could get my car in for an alignment for two weeks, which was not going to work for me as I have brand new tires on my car and I was going to be out of town on vacation in two weeks...so I thought well I'll just call the store where I bought my 4 brand new tires then and they said...sure bring it right in and we'll squeeze you in...they were very professional, and friendly, helpful and set my mind at easy and even fixed the problem that caused the alignment to go off in the 1st place *at no charge*! They made me so very happy, it really Blessed my day!
5/ 5stars
on May 18, 2016
Great work there, been going there for years and have not been disappointed!! Will do their best to get you cheap prices!!
5/ 5stars
by  
on April 23, 2016
Bought wheels and tires from online retailers shipped or delivered to Pasco WA Road 68 Firestone but the lug nuts were not the correct size which could have been a terrible day for me. Instead the technician and sales leader knew where I could pick up the correct part one block away and problem solved! Outstanding group of people, very clean store and will tell all my family and friends too.
5/ 5stars
by  
on December 19, 2015
I Went In To Get An Oil Change, I Asked About My Cadillac Converter, He Was Telling Me That The Problem Was Probably My Cab Filter And Honestly I Had No Idea What That Was Or That I Had One Of Those Or Where It Could Be, He Took The Time To Explained What It Was And How It Worked. I Have Never Had Any Problems With Firestone And I Recommend All My Friends And Family To Firestone. You Have a Customer For Life !!!!! Thank You
1/ 5stars
by  
on December 2, 2015
My truck overheated so I took in to fire stone and did a crummy fix that didn't even last me week now it's back on the shop hopefully I don't get another 1,000 dollar bill
5/ 5stars
by  
on November 22, 2015
I used Firestone for the first time recently and excellent customer service was provided the manager, Leigh Ann.
1/ 5stars
by  
on November 20, 2015
I went on the internet to buy a new vehicle battery. When I got to the Pasco Firestone I was told they couldn't give me that internet price. I was charged about $30.00 more then the offer on the internet... I had the internet price coupon which apparently wasn't good...
5/ 5stars
by  
on October 24, 2015
I'm so happy whatever they did they did a good good really good job thank you so much
5/ 5stars
by  
on October 22, 2015
The Pasco store is always on top of their Game!!!!
4/ 5stars
by  
on September 11, 2015
We always get greeted and treated with respect. And we will keep bringing our vehicle here to be serviced.
5/ 5stars
by  
on August 7, 2015
Their customer service is great, I was happy with everything!
4/ 5stars
by  
on July 1, 2015
The only issue I had was when I got there I indicated I had a coupon and he first handed me an invoice for 3 times the amount. He did immediately fix it for me. They put a sticker in my window, however, it didn't give me mileage number of when I should come back. Other than that, very nice facility and nice staff.
4/ 5stars
by  
on May 29, 2015
I was recommand by my son who is very happy with all the services he receive there.So I have to agree
4/ 5stars
by  
on April 18, 2015
Great customer services, friendly, fast, and very knowledgeable!!
5/ 5stars
by  
on April 11, 2015
Needed an oil change, was tired of being ripped off by competition and not treated fairly. firestone had a 10 dollar off coupon and their hybrid synthetic oil change was a much better value than others.
5/ 5stars
by  
on April 5, 2015
I have been a Firestone customer, for years, and love them. We had the choice of a couple locations in the Tri Cities area. Lets just say, I CHOSE the Pasco location, because of Leigh's courteousness and professionalism over the phone, when inquiring about the services I would need, and was not disappointed when I got there, and was treated with the same customer respect that I received over the phone (not only from Leigh, but from everyone working there)...I am SO happy, I have my Firestone, go to location again! "TY," Leigh, and the rest of the Pasco crew, for making my first Tri Cities-Firestone experience, a great one, as I have come to know and expect, from Firestone!
5/ 5stars
by  
on February 27, 2015
Went in for a Oil Change & Tire rotation and as always the service was great and everyone was very helpful in reaching my goals. Estimated time was spot on, by the time we finished lunch my rig was ready for me to dive away.
5/ 5stars
by  
on February 27, 2015
I've used the Firestone store on Rd 68 in Pasco Wa for the past 5 years. I've always had excellent customer service, the waiting room is clean and everyone there is professional and knowledgable.
3/ 5stars
by  
on February 26, 2015
Well I'm still waiting for my tire to be repaired and returned after a whole day has past I was told that they would call when it was done and I'm still waiting. Also I bought the tire warranty and now I have to pay for a new tire because the old tire is not fixable. If I buy a warranty the tire should be replaced for free........
5/ 5stars
by  
on February 25, 2015
Took my Jaguar in for a second alignment as I had new shocks put on the car. The management and technicians are top notch!
5/ 5stars
by  
on February 24, 2015
It went well, keep up the good work. We will be back soon.
5/ 5stars
by  
on February 3, 2015
I can make an appointment to have the work done on my car. They are consistent with meeting that appointment time. My car is in and out with the service completed very quickly. I also found Firestone could save me a lot of money with general maintenance costs opposed to going back to the dealer where I purchased the vehicle.
4/ 5stars
by  
on February 3, 2015
good service,with a great saving and friendly service.
5/ 5stars
by  
on February 3, 2015
I took my car last week for and oil change..also cause everytime you enter to the store they will receive you friendly..
5/ 5stars
by  
on February 1, 2015
I use them for all my tire and repair needs. Very knowledgeable and prices are great.
1/ 5stars
by  
on January 25, 2015
I would like a return phone call by a district manager please
5/ 5stars
by  
on January 24, 2015
They did the service in the time that was quoted to ne.
5/ 5stars
by  
on January 24, 2015
I bought tires and also oil change they help me so much and explain me every detail.
5/ 5stars
by  
on January 24, 2015
Firestone has been my "go to" provider for several years for tires and maintenance and repair work on my vehicles. They know me by name, they are honest in their recommendations, and I never have to worry about the quality of their work
4/ 5stars
by  
on January 24, 2015
i use them for tires and oil change on both car they are great service the best i love it i will recommend it to my friend for sure thank much
1/ 5stars
by  
on January 24, 2015
Along with regular oil change & tire rotation I agreed to pay for a"Winter Car Care" package,something they used to do for free as a regular safety inspection. The report mentioned a minor gasket leak, a small grease leak at the CV boot clamp and 4-5MM left on the disc brakes. I mentioned this all to my son who said he'd be happy to change the brake pads for me. When we took off the old pads and compared them to the new ones we agreed there was at-least 2/3rds of the old pads left!! As you may surmise, I have not taken my car back for the other recomended work nor will I be back for any more oil changes or tire rotations. I'm done with nthat place.
5/ 5stars
by  
on January 23, 2015
I moved to Pasco and was having issues with my vehicle air conditioning. My sister, who has lived here for years, recommended that I take my vehicle to Firestone. They found the issue and fixed my car, then a few weeks later my Service Engine light came on. I took my vehicle back in to have them run the diagnostic test. When they found the issue, they were up front and honest about the fact that the part they used to fix my Air Conditioning was defective, and that was the cause of the secondary issue resulting in the Service Engine light turning on. They ordered and installed the new part at no charge and my vehicle hasn't had any issues since. I feel it was very honest for them to come forward and say that the part initially installed was actually defective and the cause of the engine light problem. If they had told me differently I wouldn't have known either way. They gained my full trust that day, and I have been using this Firestone for all my vehicle services ever since. The customer service is outstanding every time, whether calling to make an appointment, dropping off, or picking up the car - everyone is so friendly. I would recommend Firestone Pasco to anyone.
5/ 5stars
by  
on January 22, 2015
We originally went to Firestone because it was close and convenient. Their service is top notch so it has always been a great experience.

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