Firestone Complete Auto Care: Your Source For Tires And Repairs At Bldg 504(main Px) In Mcchord Afb

Welcome to Firestone Complete Auto Care at Bldg 504(main Px)! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

Bldg 504(main Px)
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Sun8a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #21458 Managed by Daryl Sander

*This store is located on a military base.

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll examine lights, steering, belts, and more. Additionally, we're dedicated to giving you the best service possible, all at reasonable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 38 Reviews
5/ 5stars
by  
on February 19, 2018
I needed to replace my tires and had no clue what to get, usually I just say what's the cheapest I'm sure you all do as well. Darryl asked me what I primarily use the car for and what's most important as far as handling, quiet on the road and longevity, of course I asked for a tire with everything. And low and behold he chose the Firestone brand and no it didn't kill my pocket, it's been a couple of days and I've made several trips from McChord to Seattle and these tires a super quiet, even my family noticed the difference. To the team at Firestone on McChord, I know when I drop off my vehicles that they’ll be in good hands. John McDaniel
5/ 5stars
by  
on August 1, 2017
We can't say enough about your JBLM McChord AFB location...we've had our vehicle serviced at this location several times recently and as always it has been a very pleasant experience. The business is always clean & professional. We are always pleased by the expertise skills of your technicians on their service work on our vehicles with no problems. Your Store Manager Daryl Sanders had provided professional, trustworthy, knowledgeable, helpful, patience and extremely courteous customer service assistance. We congratulate Firestone for having an exemplary Store Manager Daryl & his staff. We are always confident that our vehicle service appointments are at a very trustworthy & professionally expertise location. Wishing all of you at Firestone continuing great success!
5/ 5stars
by  
on February 20, 2017
Great service!
5/ 5stars
on August 9, 2016
Great work and always reliable!
4/ 5stars
by  
on June 21, 2016
I went in to get my back windshield wiper replaced. It was reasonably priced and didn't take long to put on so I'm happy.
5/ 5stars
by  
on April 2, 2016
Great service! Thank you for being fast and reliable.
3/ 5stars
by  
on March 29, 2016
4/ 5stars
by  
on December 26, 2015
I needed to get my brakes done that day and they are able to finish the entire job in a few hours. They were efficient and professional.
5/ 5stars
by  
on December 19, 2015
Great staff, quick service coffee stand needs regular sugar!
5/ 5stars
by  
on December 16, 2015
I bring my car to the McChord Firestone because of convenience and the great service.
1/ 5stars
by  
on November 23, 2015
Customer services is poor. Technical skills and knowledge on BMWs is very poor. They damage my BMW and they hide it. Quality Control and Quality Assurance is poor.
1/ 5stars
by  
on November 18, 2015
I work on base so it is convenient for me to use this location. However, I dropped my vehicle off at my scheduled appointment time, 11:00am and I was informed it would take 1-1 1/2 hours to complete service of an oil change. I arrived to pick up my vehicle after work around 3:20pm and my vehicle had not even been worked on. So 4 hours had passed and my oil change was not complete. I had to wait an additional hour for the service to be done. Not only was my oil changed rushed, but the receptionist was very rude. I do not believe they had time to do a thorough inspection of my vehicle.
5/ 5stars
by  
on September 21, 2015
I have been going to this auto shop for awhile now and I always find myself satisfied with customer service, keeping me up to dated with the vehicle and excellent vehicle performance.
5/ 5stars
by  
on August 6, 2015
IT WAS A GREAT EXPERIENCE, SINCE I WAS HALFWAY ON MY ANNUAL ROAD TRIP..NEEDED THE FRONT BRAKES REPAIR AND IT WAS DONE IN A PROFESSIONAL MANNER...FINISHED MY ROAD TRIP, 9,842 TOTAL MILES, AND I'M BACK IN ORLANDO, FL.
5/ 5stars
by  
on June 21, 2015
The representatives were extremely helpful!! !!!!!!!!!!
5/ 5stars
by  
on May 23, 2015
Great service that focused on what I needed done on my car.
5/ 5stars
by  
on May 12, 2015
Brought in for new tires and a new pair of front brakes and hose change. You cannot beat the price they gave for 4 Firestones for my Ram 2500 SLT anywhere, COSTCO included. Very rapid service, brake pads changed and hose replaced as needed. I will use this Team for my future service.
5/ 5stars
by  
on April 20, 2015
such fantastic crew. promp service. always on time
5/ 5stars
by  
on March 15, 2015
I always use Firestone. They have never steered me wrong in suggesting services and keeping my car running smooth. I use McChord Firestone since it is convenient and I really like the service there. Very trustworthy and professional.
5/ 5stars
by  
on March 6, 2015
Recently bought 4 tires from them and brake replacement. Excellent customer service.
5/ 5stars
by  
on March 2, 2015
We recently had our Nissan Pathfinder in for an oil change late last month and we were very satisfied with the service we received. The clerk at the counter was super awesome.
5/ 5stars
by  
on February 26, 2015
Darryl the manager is great, helpful, polite, and they do great work.
1/ 5stars
by  
on February 26, 2015
They is never enough workers in the garage to handle the workload. It takes three times longer than it needs to take for just about any service. You have to do a survey to get a discount. They never listen to the surveys anyway so why be bothered with a survey every time.
4/ 5stars
by  
on February 10, 2015
Every time I bring in my vehicle they always provide fast, dependable, & quality service.
5/ 5stars
by  
on February 5, 2015
i brought my vehicle here for oil change with no appointment and was able to get in right away.
5/ 5stars
by  
on February 5, 2015
I enjoy having both cars taken care of the men who work at this Firestone. I am always acknowledged when entering the store. They listen to why I am there. They take very good care in a timely manner and usually come out after the work is started to explain anything that wasn't covered and when the work will be done. I am very happy with the manager Darrell, teammate Chris and there is one guy that usually works on my cars which are Cady's as he is very knowledgable on how the cars runs and work but if not there there are others to step in to do the work. I don't know much about cars and how they run but after losing my husband I rely on the team at the Firestone store on McChord Air Base in Washington.
1/ 5stars
by  
on February 3, 2015
I don't remember exactly when it was I was in this Firestone last. I'm sure that's in what ever data base Firestone uses. I came in for a tire that was leaking air fairly fast, it had a nail in it. It needed to be replaced. I had dropped my car off to be worked on, on a Saturday morning. They call around 11ish saying they need to replace the tire. No big deal. I tell them to replace it with a Firestone Firehawk. Which in my size of P255R7014 is discontinued. I told them, fine replace that tire and make the tires on the front end the same, meaning replace that singular tire, and put 2 of the old ones on the front. The technician on the line instead replaced both front tires, had to pay the difference for a new Good Well tire, which I had was more expensive then the original Fire Hawk. At which point it was too late to effectively do anything different. I know it makes more sense to have 2 sets of tires versus 3 and 1. The point is, they made assumptions, didn't verify what I ordered, made me pay for the difference, and due to those assumptions I will no longer be a Firestone customer. Thanks, but no thanks.
5/ 5stars
by  
on February 3, 2015
Darrell and staff are dedicated to providing outstanding customer service.They are extremely knowledgeable and efficient .Why go anywhere else?
5/ 5stars
by  
on February 2, 2015
Tiffany and Bri were very polite and helpful in scheduling and picking up my vehicle. I wish I could remember the mechanic's name, he was the only one there Friday night(Jan 30th, 2015). He was very helpful, and did a wonderful job! Not only will I return here again and again for the convenient location, but for the great service!
5/ 5stars
by  
on February 2, 2015
Every time I use the Firestone at the base, I am happy.
1/ 5stars
by  
on February 1, 2015
One tech wrote one side other looked at another. No maintenance done, ticket signed as good to go
5/ 5stars
by  
on January 27, 2015
Very professional and friendly. Fast and explained what they fixed and what to expect from repair.
5/ 5stars
by  
on January 27, 2015
use it every time when our vehicle a due for services
5/ 5stars
by  
on January 25, 2015
We have been member's of the McCord AFB Firestone since 1994 and are now sending our fifth car through this dealer for service! (Not to say that they are ruining our cars and that is why we have had to buy so many, but we have a family who uses cars!) "Daryl" has been taking our phone call's for service for almost as many years and has been very professional, courteous and friendly. We have always felt that this Firestone was top notch in keeping our cars running proficiently. Firestone IS our 'complete auto care', as their ad suggests! We don't go anywhere else.
5/ 5stars
by  
on January 24, 2015
Always have excellent experience with knowledgeable professionals. Even though there is a Firestone near where I live, I take my autos to this location. Very friendly and helpful, fast and efficient service.
5/ 5stars
by  
on January 24, 2015
I always use McCord AFB Firestone because the manager Daryl and his staff are excellent. They always keep me informed as to the status of my vehicles during the scheduled appointment and inform me what should be completed on my next services. If all managers were like Daryl, Firestone would have all the auto services state wide. With the excellent service and Firestone's commitment at McCord AFB to take the best of care of their customers, I will continue to take my vehicles there. Also I always recommend McCord AFB Firestone to my co-workers and all who need excellent service.
4/ 5stars
by  
on January 24, 2015
I was impressed with the professional service I received.
5/ 5stars
by  
on January 23, 2015
The service at the McChord Firestone shop was excellent. Quick, on-time, accurate, and affordable!

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