4/ 5stars
by Herbert C
on February 6, 2019
Customer service was awesome!
5/ 5stars
by Tim
on December 8, 2018
Pam is a rock star!!!
5/ 5stars
by Tyler C
on March 6, 2018
2/ 5stars
by Bonnie M
on December 10, 2017
When reading my report after getting home, found " a very dirty, debris, rodent droppings, " on my air filter. They NEVER asked me if I wanted it changed. This is the 3rd oil change and no one even mentions my dirty air filter. I would have liked to be asked so it can be changed. Now I am going to do it myself.
5/ 5stars
by Jeremy B
on August 6, 2017
5/ 5stars
by Rikki M
on October 5, 2016
Faster than I could finish a jog!
5/ 5stars
by Tina M
on September 21, 2016
They are like family! I can never say enough, they go above and beyond,
1/ 5stars
by D M
on December 25, 2015
I asked Andrew the service advisor after he approached me that the car was done if the chassis was lubed. He then admitted that it was not done. I had to remind him that lubing the chassis was supposed to be done at no extra charge when doing an oil change as stated in their list of services. He then tried to charge me $11.00 extra above the cost of the original service. I would not recommend Firestone cause they don't do a complete job and then give you an unprofessional attitude when confronted about not completing a service your paying for.
5/ 5stars
by Bernadette A
on November 26, 2015
I never have to worry when I bring my car to the Lakewood Firestone. Jami has excellent customer service and if it's only an oil change that I brought it in for, she will call me if there are any other issues that need to be addressed. She always applies the discount coupons where they apply which helps with the final amount due. I never feel like I've been taken advantage of. Best place to take one's vehicle for service.
4/ 5stars
by Nickname23
on November 10, 2015
Customer service was outstanding. Only complaint is they took a little longer then they said it wold take but thats life, stuff happens. Overall great experience.
5/ 5stars
by Yola
on October 25, 2015
Great customer service and my car is running noticeably better. I was looking for a good local service shop, and they do everything from oil changes to brakes to tires. I would recommend Firestone in Lakewood to anyone that needs a good place to have maintenance done. Thanks!
4/ 5stars
by Eqrus
on October 11, 2015
While the service and recommendations were needed and appropriate, I spent way more money than I had hoped.
4/ 5stars
by Confident c
on October 4, 2015
Other than the long line (which certainly speaks to returning customers, overall satisfied with their service.
5/ 5stars
by marsteller12
on September 12, 2015
I used to go to a family owned car repair and got better service at the firestone location in Lakewood Washington. Been going there ever since!
5/ 5stars
by Ginac311
on September 8, 2015
Bryan the manager was extremely helpful and compassionate to our situation. I was traveling on the road when 2 flats and bent rims occurred on Labor Day. He let us leave our car there and helped us find 2 new wheels as quick as possible so we could get back on the road next day. All places in town were a wait of 3 to 5 business days for wheels, Bryan found a place that had our wheels and even drove to go pick them up for us so That we could get back on the road. He kept me up to date the whole time. I have never been so satisfied and grateful for such amazing service. Thank you Bryan and your whole Lakewood team for all their help and support. Due to this experience I will be a Firestone customer for life!
4/ 5stars
by TS123
on September 5, 2015
Service staff was great even though they were down to one older tire mounting machine.
5/ 5stars
by Carrieo
on August 17, 2015
Went in for an oil change and tire rotation and that's exactly what I got. They didn't try to pressure me into getting anything else done to my car which I appreciate! Car was done way before the estimated time and all the staff members that I encountered were helpful and very friendly.
5/ 5stars
by MC82386
on August 17, 2015
We were broke down and stranded on our way back to Oregon. The guys worked us in on a Sunday to fix our problem. They were super!
5/ 5stars
by Doc W
on August 9, 2015
We are military and was moving to far away state...the next day. The air suspension in our Ford Expedition broke. We were supposed to leave the following morning, pulling our trailor of household goods as well. We called a few places around town and it was one (understandable) reason after another why they could not work on our vehicle for many days. When we called Firestone in Lakewood and explained what was wrong they gave and explained many options they could offer. One option was replacing the air suspension, a conversation to a coil suspension, which would save money in the short term and long term as well, as the air suspension can break again. They had us bring the truck in that day, worked us into an already full schedule and ultimately stayed late to complete the repairs. They said they "would not leave without completing the job." And they held true to their word. Great people, wonderful personalities, easy to talk to, and genuinely wanted to help us out in a personal crisis situation. I can't say enough about this team. I am more than satisfied with every part of the visit and would use them again without reservation.
4/ 5stars
by Dk78
on June 23, 2015
While sometimes I feel their prices are steep, they always do quality work and are professional and friendly so I trust them with my vehicles. They always run decent sales but my vehicle never seems to want repairs that align with their specials. If I could get them in sync, I would be much happier and have a few bucks in my pocket.
5/ 5stars
by Big D
on May 31, 2015
Easy to talk to and broke it down in simple terms and straight forward. Thanks Lakewood firestone.
5/ 5stars
by Rob98444
on May 16, 2015
had tires rotated, and alignment checked and tweeked... quick turn around, and helpful staff
5/ 5stars
by oceanlady65
on May 10, 2015
What a relief to find Lakewood Firestone. I have used other shops in the area and all of them left me feeling questionable about their trustworthiness. I have been to Lakewood Firestone multiple times for tire purchase and car repair and every one of those times they have exceeded my expectations. Bryan has kept me well-informed about what is going on with my car at each of my visits and I always feel he is looking out for my best interests. Bryan, Jami and the mechanics I have met are all very friendly and easy-going - the vibe there is great. I will recommend every one I know to this shop and will be a long-time loyal customer.
5/ 5stars
by tommytire
on April 28, 2015
explanation of service was laid out very well while noting various potential outcomes. Services were performed faster than I have experienced with other auto dealerships and other "tire service centers". Prices were acceptable. The staff were most courteous and professional.
5/ 5stars
by Woods
on April 20, 2015
My service advisor, Bryan, was very friendly and personable. He did an excellent and through job of explaining the maintence my car needed and why. He even rolled in one of my tires to explain how tires wear and to show me were my tires were at. I had a print out from a full vehicle inspection that I had done at another Firestone store that explained what services needed to be looked at. Bryan said that was helpful but that he wanted to conduct another complete inspection free of charge to insure an accurate assessment of the maintence needed through his mechanics and via his own eyes. Not only does this store have excellent customer service but all the staff are very curtious and professional. My car was finished in the time frame I was told and Bryan took the time to come out to the parking once i got the keys back to show me all the components under the hood. He also answered all the questions I had. Before leaving, I was told by Byan that if I had any trouble installing some light bulbs, I could swing by and they would gladly help me out. I was very pleased by the work the tech, jeremy susral, did. I noticed he cleaned up my engine a bit from a leak that i had him fix. Everything looked great and my car runs like new. Overall, I was blown away by the friendly customer service. I had a great experience getting my car worked on at this Firestone and I will highly recommend these guys to all my friends and family.
5/ 5stars
by SergthePurge
on April 18, 2015
I used my neighborhood Firestone here in Lakewood, WA and the service was fast and friendly. They reminded me about upcoming maintenance due on the vehicle and offered to print an estimate.
5/ 5stars
by christian a
on April 12, 2015
I used them yesterday am so happy because I went to firestone
5/ 5stars
by Soldier
on February 27, 2015
Bryan and his people took my truck almost immediately without an appointment. They are always courteous and professional, and I have never felt like I am being talked down to, lied to, or just being tolerated. I do not mind paying a bit more to Firestone because of the aforementioned pluses.
4/ 5stars
by Ony1954
on February 26, 2015
I had a flat tire and had lost the locking lug nut key, so you removed the nut and fixed the flat. Service was done in a timely manner and as specified. Only issue is I felt I was overcharged for the services rendered, but didn't have any other choice at the time.
4/ 5stars
by skypilot1
on February 26, 2015
I needed a new fan to keep my radiator from running hot in stop and go traffic and it was ordered and installed the next dad-fast,complete and competent.
5/ 5stars
by kitkat2020
on February 6, 2015
I will never go to anyone else for my car needs. Prices are reasonable and the services is always completed and done right.
5/ 5stars
by dac422
on February 4, 2015
Lakewood Firestone has been caring for my family's vehicles for years. The reason that I continue to patronize this service center is due to Bryan Lynch. He has been my go to person for advice and information on possible repairs. I can't thank him enough for his service.
5/ 5stars
by twofasttommy
on February 4, 2015
Two oil changes booked in one day. Both completed on time .
1/ 5stars
by namenick
on February 3, 2015
I got a flat tire on the freeway and drove it to the nearest firestone instead of stop on the side of the freeway to try and fix it. I took my car in to get a flat tire looked at and the employee/manager accused me to my face of being willfully negligent with the tire. With no story, no nothing. So their "warranty" won't apply. I sincerely regret ever coming to this shop.
5/ 5stars
by Narin
on February 3, 2015
I went in back in the middle of November thinking I had a dead battery and they tested every thing and come to find out it wasn't the battery it had to do with some thing else. I also had my tires rotated
4/ 5stars
by rickw342
on February 3, 2015
They satisfied my requests in a timely manner on thi a visit .
5/ 5stars
by lkwdlocal2
on February 3, 2015
I recently brought my Honda Civic in for a 4 wheel alignment, as well as a tire rotation and balance. The staff was friendly and the repairs were done in a timely fashion.
5/ 5stars
by papee72
on February 2, 2015
I got very good service. When I ask them questions, they took the time and explain everything to me.
5/ 5stars
by dmasson
on February 2, 2015
I've had everything from breaks to a transmission rebuild done at my lakewood firestone. Jami is the best,always very friendly! They really put customers service first.
3/ 5stars
by ernst
on February 2, 2015
After I took my last survey I didn't get my $10 code off next service
5/ 5stars
by MLuu
on January 27, 2015
Very good. They know their stuff! I like how they do things. I wish they sold lifetime warranties for repairs! It would change the game!
5/ 5stars
by cool j
on January 25, 2015
I always get great service, when I take my cars there. I'm been using them for the past 18 years. I like going to a place with a great reparation. The dealership started to be to costly for me.
1/ 5stars
by Brain
on January 24, 2015
The work they did was great no problem. The problem is the front desk Bryan Lynch. Paper work incorrect over charge me I shouldn't have to go through this. I will come back.
5/ 5stars
by 3H14
on January 24, 2015
I used the store's oil change service a few times and they provided great services.
5/ 5stars
by Car p
on January 24, 2015
I have had 3 or 4 car problems needing immediate attention. Every single time I went Firestone. I was greeted with a smile and the help I needed.
5/ 5stars
by Melissa
on January 22, 2015
Bryan is great. Been a customer for years & don't ever plan in going anywhere else!
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